Hôtel de la Cité Carcassonne - MGallery
422 $US
/nuit
Moyenne pour septembre
Prix pour Hôtel de la Cité Carcassonne - MGallery
Sélectionnez les dates pour voir les prix et les disponibilités
422 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Hôtel de la Cité Carcassonne - MGallery, les prix par nuit s'élèvent en moyenne à 273 $US pendant le mois le moins cher (janvier) et à 455 $US pendant le mois le plus cher (août), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 273 $US |
| février | 279 $US |
| mars | 286 $US |
| avril | 359 $US |
| mai | 377 $US |
| juin | 437 $US |
| juillet | 450 $US |
| août | 455 $US |
| septembre | 422 $US |
| octobre | 356 $US |
| novembre | 274 $US |
| décembre | 313 $US |
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sept. · 422 $US
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Le plus cher : août (env. 455 $US)
Le moins cher : janvier (env. 273 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. Si vous mettez la détente avant toute autre chose, n'hésitez pas à profiter ...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. Si vous mettez la détente avant toute autre chose, n'hésitez pas à profiter des nombreuses infrastructures de loisirs proposées par l'hébergement et qui incluent notamment une exploitation viticole attenante, un hammam et une piscine extérieure en saison. Parmi les équipements et services offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un service de garde d'enfants (en supplément).
Services de l'établissement
Les équipements et services proposés incluent un centre d'affaires, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. Les espaces événements de cet hôtel comprennent un centre de conférence et des salles de réunion. Un parking aux horaires limités est disponible dans l'enceinte de l'hébergement.
Repas
De délicieuses spécialités Cuisine française attendent les plus gourmands pour le déjeuner et le dîner à La Barbacane 1 étoile, un restaurant idéal pour une soirée relaxantes en famille ou avec votre moitié. Si vous préférez le confort de votre chambre, vous pourrez compter sur un service d'étage 24 h/24 très pratique.Si vous avez envie de vous détendre devant un petit verre, pas de panique, l'hébergement abrite un bar / salon et un bar en bord de piscine. Un petit déjeuner buffet est servi tous les jours de 07 h 00 à 10 h 00 moyennant un supplément.
Chambres
Avec une décoration personnalisée, les 59 chambres de l'hébergement vous invitent à la détente et comprennent un minibar et une télévision à écran plat. Votre chambre est équipée d'un lit avec surmatelas préparé avec de la literie de qualité supérieure. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Les salles de bain comprennent une baignoire ou une douche, un sèche-cheveux et des peignoirs.
Emplacement
En choisissant Hotel de la Cité Carcassonne - MGallery Collection, vous profiterez d'un séjour à Carcassonne, (Cité de Carcassonne), en plein centre-ville, à quelques pas de sites comme Cité de Carcassonne et Basilique Saint-Nazaire-et-Saint-Celse. Cet hôtel de luxe se trouve à 0,1 km de Musée de l'École et à 0,3 km de Porte narbonnaise.
À proximité
Cité de Carcassonne(0.1 miles)
Basilique Saint-Nazaire-et-Saint-Celse(0.1 miles)
Musée de l'École(0.1 miles)
Porte d'Aude(0.1 miles)
Musée de la Chevalerie, des Armes et de l'Archérie(0.1 miles)
Porte narbonnaise(0.2 miles)
Théâtre Jean Deschamps(0.2 miles)
Château Comtal(0.2 miles)
Chapeau Rouge(0.4 miles)
Musée du Moyen Âge(0.4 miles)
Le Musée de la Torture de Carcassonne(0.5 miles)
Pont-Vieux(0.5 miles)
Pont-Neuf de Carcassonne(0.6 miles)
Raymond Chesa Leisure Park(0.7 miles)
Basilique Saint-Nazaire(0.7 miles)
Aéroport de Carcassonne Pays Cathare (CCF)(5.1 miles)
Aéroport de Castres Mazamet (DCM)(38.6 miles)
Aéroport de Toulouse Blagnac (TLS)(66.7 miles)
Parking
Restaurant
Piscine
Chambres non-fumeurs
Service en chambre
Nettoyage à sec
Emplacement
Place Auguste Pierre Pont, Carcassonne, France
Cité de Carcassonne (0.1 miles)
Basilique Saint-Nazaire-et-Saint-Celse (0.1 miles)
Musée de l'École (0.1 miles)
Porte d'Aude (0.1 miles)
Musée de la Chevalerie, des Armes et de l'Archérie (0.1 miles)
Porte narbonnaise (0.2 miles)
Options de chambre
11
Chambre Familiale, plusieurs lits
Détails de la chambre
1 Lit Double
et 2 Lits Simples
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
12
Chambre Supérieure, 1 grand lit, terrasse, vue jardin
Détails de la chambre
1 Grand Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
9
Suite Junior, 1 très grand lit
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
18
Chambre Classique, 1 très grand lit, vue ville
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
215 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
18
Suite Deluxe, 1 lit double, balcon
Détails de la chambre
1 Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
16
Suite, 1 très grand lit
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
ClimatisationWi-Fi (gratuit)Salle de bain privée
17
Chambre Supérieure, 1 très grand lit, vue jardin
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
215 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
Avis des voyageurs sur Hôtel de la Cité Carcassonne - MGallery
9
Fabuleux
Basé sur 991 avis vérifiés
Qui séjourne ici ?
Affaires
2%
Couples
65%
Familles
21%
Groupes
8%
Solo
2%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
L'hôtel de la Cité Carcassonne - MGallery Collection offre un séjour mémorable au cœur des remparts médiévaux de Carcassonne, avec de beaux jardins et une piscine, des vues imprenables et un restaurant étoilé au guide Michelin que de nombreux clients soulignent comme l'un des points forts de l'expérience.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
L'hôtel de la Cité Carcassonne - MGallery Collection offre un séjour mémorable au cœur des remparts médiévaux de Carcassonne, avec de beaux jardins et une piscine, des vues imprenables et un restaurant étoilé au guide Michelin que de nombreux clients soulignent comme l'un des points forts de l'expérience.
Les chambres offrent souvent une vue magnifique et des terrasses, bien que plusieurs avis mentionnent un décor daté, des salles de bain avec douche au-dessus de la baignoire peu pratiques, des nuisances sonores ou des odeurs de cigarette provenant des balcons voisins, et des difficultés à contrôler la température de la chambre. La qualité du service est variable, allant d'une attention chaleureuse à une désorganisation occasionnelle, avec des signalements de lenteur au bar ou au petit-déjeuner, des transferts manqués et une gestion inégale des problèmes ou du ménage. L'accès en voiture est restreint ; la plupart des clients se garent à l'extérieur des murs et utilisent la navette de l'hôtel ou marchent, et certains estiment que les prix des chambres et du petit-déjeuner sont élevés. Attendez-vous à un séjour atmosphérique et historique avec une restauration et des paysages exceptionnels, ainsi qu'à quelques particularités liées à l'ancienneté du bâtiment.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les clients apprécient les jardins, les terrasses et la piscine, et nombreux sont ceux qui aiment le bar ; un service d'accès et de portage des bagages est proposé depuis le parking extérieur avec navette. Un spa est présent, mais sa disponibilité et sa communication peuvent être irrégulières.
Avis de voyageur à ce sujet
10
Melanie
2 juil. 2025
·
A séjourné 1 nuit
This beautiful Bastide is worth a visit and as it’s also small, staying at the L’Hotel de Cité was an oasis all in itself. I would go back just to stay at the hotel. The staff is incredibly friendly and helpful. Someone quickly appeared when we parked as it was unusually hot to pick us up and whisk us to the hotel without us even requesting it. I can’t tell you how grateful I am to this person as we had our small frenchie with us and they do not do well in the heat. The hotel is absolutely gorgeous with wonderful gardens and lounge areas. The spa looked nice (will need to book that next time too) and the onsite restaurant was a nice added perk although you can walk the entire village quite easily with many options for food. The boulangerie right next door has the best ever chocolatines (also worth going back for). I would highly recommend a stay here.
This beautiful Bastide is worth a visit and as it’s also small, staying at the L’Hotel de Cité was an oasis all in itself. I would go back just to stay at the hotel. The staff is incredibly friendly and helpful. Someone quickly appeared when we parked as it was unusually hot to pick us up and whisk us to the hotel without us even requesting it. I can’t tell you how grateful I am to this person as we had our small frenchie with us and they do not do well in the heat. The hotel is absolutely gorgeous with wonderful gardens and lounge areas. The spa looked nice (will need to book that next time too) and the onsite restaurant was a nice added perk although you can walk the entire village quite easily with many options for food. The boulangerie right next door has the best ever chocolatines (also worth going back for). I would highly recommend a stay here.
10
Michael
6 juil. 2024
·
A séjourné 1 nuit
We couldn't find a taxi once we arrived at the train station,but one phone call to the hotel and the reception staff sent us a chauffeur within minutes. The hotel is absolutely stunning! The garden and pool area are a must. The room was spacious and had a beautiful view of the garden. Breakfast had a great selection. There are many dining options near by as well as shopping. The basilica is next door and the Castle Comtal just a few feet away. The only regret I have is only staying one night...
We couldn't find a taxi once we arrived at the train station,but one phone call to the hotel and the reception staff sent us a chauffeur within minutes. The hotel is absolutely stunning! The garden and pool area are a must. The room was spacious and had a beautiful view of the garden. Breakfast had a great selection. There are many dining options near by as well as shopping. The basilica is next door and the Castle Comtal just a few feet away. The only regret I have is only staying one night...
10
Ka man carman
1 oct. 2024
·
A séjourné 2 nuits
Very good location, all staff are helpful and friendly. Room is clean and nice . I left a handbag on the chair in the bar, they help me to keep the bag and try to return to me. Th e car park is not in the hotel , you have to park the car in their parking lot, and call them come to take yr luggage and you walk 2 mins to the hotel.
Very good location, all staff are helpful and friendly. Room is clean and nice . I left a handbag on the chair in the bar, they help me to keep the bag and try to return to me. Th e car park is not in the hotel , you have to park the car in their parking lot, and call them come to take yr luggage and you walk 2 mins to the hotel.
8
Robert
30 août 2025
·
A séjourné 3 nuits
What a gem. All the history, amazing location and a gorgeous little pool while staying in the old town, was a truly unique experience. Make sure you check out the display in the lounge of all the previous guests, including Churchill and Buster Keaton.
What a gem. All the history, amazing location and a gorgeous little pool while staying in the old town, was a truly unique experience. Make sure you check out the display in the lounge of all the previous guests, including Churchill and Buster Keaton.
10
Jeremy
7 avr. 2025
·
A séjourné 3 nuits
The medieval city of Carcossonne is amazing, like stepping back in time, and staying at the Hotel De La Cite just contributes to this feeling (although only build in 1880's). A grand, imposing building directly opposite the Basilicca puts it at the heart of the old city. Excellent service, lovely comfortable rooms and a garden that is great for relaxing in the afternoon sun.
The medieval city of Carcossonne is amazing, like stepping back in time, and staying at the Hotel De La Cite just contributes to this feeling (although only build in 1880's). A grand, imposing building directly opposite the Basilicca puts it at the heart of the old city. Excellent service, lovely comfortable rooms and a garden that is great for relaxing in the afternoon sun.
10
Sarah
18 sept. 2023
·
A séjourné 1 nuit
Such a unique property and location. You have to park outside the castle walls in the designated hotel parking and then you can walk 5 mins or get a lift up to the hotel. The staff were all friendly and helpful. The room was spacious, but the steps could use a bit of repairs. I was worried it would be noisy since we were on the ground level by reception and the outdoor bar, but we didn’t hear a thing.
Such a unique property and location. You have to park outside the castle walls in the designated hotel parking and then you can walk 5 mins or get a lift up to the hotel. The staff were all friendly and helpful. The room was spacious, but the steps could use a bit of repairs. I was worried it would be noisy since we were on the ground level by reception and the outdoor bar, but we didn’t hear a thing.
10
Paul
14 sept. 2024
·
A séjourné 4 nuits
Very special place right in the heart of the medieval city. The Hotel is old and has plenty of character but still spotlessly clean. Lots of steps as would expect from a property of this age, but you would choose to stay here for the character and location! Greeted straight away on arrival and told we had been given a room upgrade which was nice. Our room was good size with a private terrace leading into the garden and a great view over the ramparts to The Bastide below. The staff were friendly and helpful, gave us a little tour of the hotel when we arrived. La Barbacane restaurant had an amazing menu and first class service. Nice pool area and outside garden, too windy when we visited in mid September to use the pool but sure it would be fine. For info, if you take a taxi from the airport as we did the hotel has a dedicated drop off area just outside the walls - no cars in the medieval city. Staff bring up your luggage and its a 3-4 minute walk up 2 flights of steps across each wall of the castle et voila you are in the medieval city right by the Basilica and the hotel is in front of you. Would stay again. Merci beaucoup to the staff.
Very special place right in the heart of the medieval city. The Hotel is old and has plenty of character but still spotlessly clean. Lots of steps as would expect from a property of this age, but you would choose to stay here for the character and location! Greeted straight away on arrival and told we had been given a room upgrade which was nice. Our room was good size with a private terrace leading into the garden and a great view over the ramparts to The Bastide below. The staff were friendly and helpful, gave us a little tour of the hotel when we arrived. La Barbacane restaurant had an amazing menu and first class service. Nice pool area and outside garden, too windy when we visited in mid September to use the pool but sure it would be fine. For info, if you take a taxi from the airport as we did the hotel has a dedicated drop off area just outside the walls - no cars in the medieval city. Staff bring up your luggage and its a 3-4 minute walk up 2 flights of steps across each wall of the castle et voila you are in the medieval city right by the Basilica and the hotel is in front of you. Would stay again. Merci beaucoup to the staff.
10
Joanne
22 août 2025
·
A séjourné 3 nuits
What a fantastic hotel! It's beautiful, the gardens and pool are lovely and all the staff were friendly and helpful. Room was large and airy, and the bed was very comfortable. Fantastic shower. Despite being next to the Basilica no noise got into the room, even when the bells rang! The food in La Barbacane was delicious. Excellent location, great as a base to explore Carcassonne on foot.
What a fantastic hotel! It's beautiful, the gardens and pool are lovely and all the staff were friendly and helpful. Room was large and airy, and the bed was very comfortable. Fantastic shower. Despite being next to the Basilica no noise got into the room, even when the bells rang! The food in La Barbacane was delicious. Excellent location, great as a base to explore Carcassonne on foot.
10
Joshua
29 août 2024
·
A séjourné 1 nuit
We were biking the canal from Sète. This was an amazing property. Even if you can’t get a reservation stop on for a drink on the terrace or the bar.
We were biking the canal from Sète. This was an amazing property. Even if you can’t get a reservation stop on for a drink on the terrace or the bar.
10
R
5 juin 2024
·
A séjourné 1 nuit
This place is top notch. We regret not having dined there but the pool area and breakfast areas are stunning and the staff from David who brings you to the hotel from the parking to Patricia at front desk and the rest of the staff it’s just splendid. 5 stars well earned. I will be back.
This place is top notch. We regret not having dined there but the pool area and breakfast areas are stunning and the staff from David who brings you to the hotel from the parking to Patricia at front desk and the rest of the staff it’s just splendid. 5 stars well earned. I will be back.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux avis décrivent des chambres propres ou impeccables et des espaces bien entretenus. Cependant, plusieurs font état d'un ménage et d'une maintenance irréguliers, notamment des moquettes ou des carreaux sales ou usés, des odeurs occasionnelles, et des chambres non rafraîchies ou des fournitures manquantes.
Avis de voyageur à ce sujet
2
Maria
12 juin 2025
·
A séjourné 1 nuit
This hotel is overpriced and rundown. While the rooms are clean and the beds nicely made, the glass doors to the terrace were broken, the terraces themselves were dirty, and the carpets throughout the hotel were noticeably unclean. The property feels neglected and in need of renovation. Although the staff were kind and helpful, the welcome drink was terrible. The village is extremely touristy, with a Game of Thrones-style medieval theme that feels cheap and inauthentic. Overall, not worth the cost.
This hotel is overpriced and rundown. While the rooms are clean and the beds nicely made, the glass doors to the terrace were broken, the terraces themselves were dirty, and the carpets throughout the hotel were noticeably unclean. The property feels neglected and in need of renovation. Although the staff were kind and helpful, the welcome drink was terrible. The village is extremely touristy, with a Game of Thrones-style medieval theme that feels cheap and inauthentic. Overall, not worth the cost.
8
Flavio
1 mai 2025
·
A séjourné 5 nuits
For a 5 star hotel , the room was very outdated with a shower inside a tub which was awkward to stay in and a shower movable glass barrier that didn’t prevent spraying water into the floor Area around toilet was stained dark Bed was wonderful and room spacious but the plethora of carpeting gives an impression of not being totally clean The breakfast was good but not close to what we have experienced in other 5 star hotels The restaurant Le Barbacane was extremely overpriced for what it proposes although dessert was devine. I would say that this hotel merits a 4 and not a 5 star but the staf was the difference in making every effort to make our stay a nice one
For a 5 star hotel , the room was very outdated with a shower inside a tub which was awkward to stay in and a shower movable glass barrier that didn’t prevent spraying water into the floor Area around toilet was stained dark Bed was wonderful and room spacious but the plethora of carpeting gives an impression of not being totally clean The breakfast was good but not close to what we have experienced in other 5 star hotels The restaurant Le Barbacane was extremely overpriced for what it proposes although dessert was devine. I would say that this hotel merits a 4 and not a 5 star but the staf was the difference in making every effort to make our stay a nice one
2
dean
2 juin 2025
·
A séjourné 1 nuit
It's a beautiful hotel, but slightly dated (which is to be expected). What isn't ok is the disrepair of floor tiles around the toilets (marble, browned by effluence isn't good) and sink holes with staines. Our stay was further marred by a fire alarm which was handled very badly. No staff monitoring or stewarding the entrance, which is deeply unsafe. When this was raised, the night manager found it funny and one of the chefs thought it sensible to make faces at us about it. The day manager the next day was apologetic and comped our bar bill, to his credit, but I won't be returning to what is an unsafely run property.
It's a beautiful hotel, but slightly dated (which is to be expected). What isn't ok is the disrepair of floor tiles around the toilets (marble, browned by effluence isn't good) and sink holes with staines. Our stay was further marred by a fire alarm which was handled very badly. No staff monitoring or stewarding the entrance, which is deeply unsafe. When this was raised, the night manager found it funny and one of the chefs thought it sensible to make faces at us about it. The day manager the next day was apologetic and comped our bar bill, to his credit, but I won't be returning to what is an unsafely run property.
6
Sara
24 juil. 2025
·
A séjourné 1 nuit
Property is beautiful. Service and amenities not what I would expect from this quality hotel. Empty soap dispenser in shower. Waited over half an hour for a drink at the bar. Breakfast buffet ran out of items with an hour left to go and no restocking. Tissue from previous guest on floor of our room.
Property is beautiful. Service and amenities not what I would expect from this quality hotel. Empty soap dispenser in shower. Waited over half an hour for a drink at the bar. Breakfast buffet ran out of items with an hour left to go and no restocking. Tissue from previous guest on floor of our room.
10
Peter
15 nov. 2025
·
A séjourné 1 nuit
Clean room spacious staff amenities breakfast
Clean room spacious staff amenities breakfast
10
Mike
12 juin 2025
·
A séjourné 1 nuit
I had a fantastic stay! The room was spotless, the staff were incredibly friendly, and the spa services were top-notch. The experience at restaurant was amazing
I had a fantastic stay! The room was spotless, the staff were incredibly friendly, and the spa services were top-notch. The experience at restaurant was amazing
10
Chris
29 oct. 2025
·
A séjourné 4 nuits
The room was clean spacious and the staff were fantastic
The room was clean spacious and the staff were fantastic
10
Aditya
9 avr. 2024
·
A séjourné 4 nuits
Very clean. Excellent service. High luxary. Right in the heart of the castle city. 20 minutes walk from the outside city. Everything was A+
Very clean. Excellent service. High luxary. Right in the heart of the castle city. 20 minutes walk from the outside city. Everything was A+
10
Paul
14 sept. 2024
·
A séjourné 4 nuits
Very special place right in the heart of the medieval city. The Hotel is old and has plenty of character but still spotlessly clean. Lots of steps as would expect from a property of this age, but you would choose to stay here for the character and location! Greeted straight away on arrival and told we had been given a room upgrade which was nice. Our room was good size with a private terrace leading into the garden and a great view over the ramparts to The Bastide below. The staff were friendly and helpful, gave us a little tour of the hotel when we arrived. La Barbacane restaurant had an amazing menu and first class service. Nice pool area and outside garden, too windy when we visited in mid September to use the pool but sure it would be fine. For info, if you take a taxi from the airport as we did the hotel has a dedicated drop off area just outside the walls - no cars in the medieval city. Staff bring up your luggage and its a 3-4 minute walk up 2 flights of steps across each wall of the castle et voila you are in the medieval city right by the Basilica and the hotel is in front of you. Would stay again. Merci beaucoup to the staff.
Very special place right in the heart of the medieval city. The Hotel is old and has plenty of character but still spotlessly clean. Lots of steps as would expect from a property of this age, but you would choose to stay here for the character and location! Greeted straight away on arrival and told we had been given a room upgrade which was nice. Our room was good size with a private terrace leading into the garden and a great view over the ramparts to The Bastide below. The staff were friendly and helpful, gave us a little tour of the hotel when we arrived. La Barbacane restaurant had an amazing menu and first class service. Nice pool area and outside garden, too windy when we visited in mid September to use the pool but sure it would be fine. For info, if you take a taxi from the airport as we did the hotel has a dedicated drop off area just outside the walls - no cars in the medieval city. Staff bring up your luggage and its a 3-4 minute walk up 2 flights of steps across each wall of the castle et voila you are in the medieval city right by the Basilica and the hotel is in front of you. Would stay again. Merci beaucoup to the staff.
8
Toni
21 nov. 2025
·
A séjourné 1 nuit
Lovely hotel in excellent location within the walled city. Our room had a unbelievably beautiful view. Beds were a little firm for my friend and I; however, we just stayed one night, so that was no big deal. Priced a little high for what they offered. Sewage odors in room, no full-length mirror. I take tub baths; soap and shampoo were mounted for showers, so every time I needed soap I had to stand up. Double vanity sinks; but soap dispenser was only on one side, so person using farthest sink dripped all across vanity.
Lovely hotel in excellent location within the walled city. Our room had a unbelievably beautiful view. Beds were a little firm for my friend and I; however, we just stayed one night, so that was no big deal. Priced a little high for what they offered. Sewage odors in room, no full-length mirror. I take tub baths; soap and shampoo were mounted for showers, so every time I needed soap I had to stand up. Double vanity sinks; but soap dispenser was only on one side, so person using farthest sink dripped all across vanity.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont souvent spacieuses avec une vue impressionnante et certaines disposent de grandes terrasses. Les inconvénients courants incluent un décor daté, une douche au-dessus de la baignoire peu pratique, des problèmes de contrôle de la température et des nuisances sonores ou des odeurs de cigarette provenant des balcons ou des chambres voisins.
Avis de voyageur à ce sujet
10
Mark
21 mars 2025
·
A séjourné 1 nuit
This hotel was phenomenal. I am well traveled, and found this to be exceptional. I was upgraded to one of the suites, where I had one of the largest balconies one could ever expect from a hotel overlooking the southwest of France. I also had another balcony in the sitting room. The staff was really friendly and helpful. One tip – you cannot really drive to this hotel. It’s hard to find, and you have to park a bit away in the parking lot and track up the hill into the walled city. .
This hotel was phenomenal. I am well traveled, and found this to be exceptional. I was upgraded to one of the suites, where I had one of the largest balconies one could ever expect from a hotel overlooking the southwest of France. I also had another balcony in the sitting room. The staff was really friendly and helpful. One tip – you cannot really drive to this hotel. It’s hard to find, and you have to park a bit away in the parking lot and track up the hill into the walled city. .
10
Duane
6 juil. 2025
·
A séjourné 1 nuit
Loved our stay at this hotel! It was a former bishops palace right next to the cathedral and right by the rampart walls. Absolutely beautiful location. We had a room in the building across the way. Large room with view of the church. Very quiet though! Super comfortable bed. We had dinner there on the terrace and it was so good with a great view! Only issue was that our shower wouldn’t drain. Other than that it was perfect!
Loved our stay at this hotel! It was a former bishops palace right next to the cathedral and right by the rampart walls. Absolutely beautiful location. We had a room in the building across the way. Large room with view of the church. Very quiet though! Super comfortable bed. We had dinner there on the terrace and it was so good with a great view! Only issue was that our shower wouldn’t drain. Other than that it was perfect!
8
Flavio
1 mai 2025
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A séjourné 5 nuits
For a 5 star hotel , the room was very outdated with a shower inside a tub which was awkward to stay in and a shower movable glass barrier that didn’t prevent spraying water into the floor Area around toilet was stained dark Bed was wonderful and room spacious but the plethora of carpeting gives an impression of not being totally clean The breakfast was good but not close to what we have experienced in other 5 star hotels The restaurant Le Barbacane was extremely overpriced for what it proposes although dessert was devine. I would say that this hotel merits a 4 and not a 5 star but the staf was the difference in making every effort to make our stay a nice one
For a 5 star hotel , the room was very outdated with a shower inside a tub which was awkward to stay in and a shower movable glass barrier that didn’t prevent spraying water into the floor Area around toilet was stained dark Bed was wonderful and room spacious but the plethora of carpeting gives an impression of not being totally clean The breakfast was good but not close to what we have experienced in other 5 star hotels The restaurant Le Barbacane was extremely overpriced for what it proposes although dessert was devine. I would say that this hotel merits a 4 and not a 5 star but the staf was the difference in making every effort to make our stay a nice one
10
JEAN MARIE
5 juin 2023
·
A séjourné 3 nuits
Staying in a castle was a wow experience. That said, the deluxe king room was so cramped that we had to upgrade to a suite to accommodate the luggage, so don't arrive with more than a toothbrush! We arrived by rental car, and given that there is no driving within the Cite walls, locating the hotel parking and free shuttle was a bit of a challenge, especially since both ends of the access road are marked "do not enter." But once ensconced, the hotel grounds were fabulous, the service was good (provided we spoke French), and the location within the castle walls was incomparable. The cooking at the one-star Michelin-rated restaurant was superb (what a dinner!), although the waiters behaved like scared rabbits and at times seemed a bit confused, which detracted from the experience. The next morning at breakfast, I had to call into the kitchen to beg for coffee as no service personnel was present for over 15 minutes (and this at 8 am). BUT the breakfast spread was lovely, abundant, and very tasty, so all was right with the world. All in all, a remarkable experience.
Staying in a castle was a wow experience. That said, the deluxe king room was so cramped that we had to upgrade to a suite to accommodate the luggage, so don't arrive with more than a toothbrush! We arrived by rental car, and given that there is no driving within the Cite walls, locating the hotel parking and free shuttle was a bit of a challenge, especially since both ends of the access road are marked "do not enter." But once ensconced, the hotel grounds were fabulous, the service was good (provided we spoke French), and the location within the castle walls was incomparable. The cooking at the one-star Michelin-rated restaurant was superb (what a dinner!), although the waiters behaved like scared rabbits and at times seemed a bit confused, which detracted from the experience. The next morning at breakfast, I had to call into the kitchen to beg for coffee as no service personnel was present for over 15 minutes (and this at 8 am). BUT the breakfast spread was lovely, abundant, and very tasty, so all was right with the world. All in all, a remarkable experience.
10
Keir
29 mars 2025
·
A séjourné 2 nuits
Lovely old hotel. With old comes one downside. Very difficult to control the heat! It was sweltering in the room even set at 15, so we left the windows open. That's the only downside. It was a great stay in a very unique location.
Lovely old hotel. With old comes one downside. Very difficult to control the heat! It was sweltering in the room even set at 15, so we left the windows open. That's the only downside. It was a great stay in a very unique location.
10
Kevin
15 févr. 2024
·
A séjourné 3 nuits
The hotel itself is in an amazing old building, and the room was very nice - with a shower, a separate full-size shower, a separate WC, and a dual sink. The only disappointment was the bed, which we did not find particularly comfortable. Otherwise, everything was excellent. The medieval city of Carcassonne is tiny - you can walk from one end of it to another in 5 minutes, but this hotel is away from the noise of the low-end restaurants . . . and it contains its own amazing restaurant, Le Barbacane. We recommend trying that restaurant. We visited the city in February, for Valentines. It turns out that quite a few shows and restaurants are closed because it is the low season. That means that there are fewer people, but it is a trade-off to consider.
The hotel itself is in an amazing old building, and the room was very nice - with a shower, a separate full-size shower, a separate WC, and a dual sink. The only disappointment was the bed, which we did not find particularly comfortable. Otherwise, everything was excellent. The medieval city of Carcassonne is tiny - you can walk from one end of it to another in 5 minutes, but this hotel is away from the noise of the low-end restaurants . . . and it contains its own amazing restaurant, Le Barbacane. We recommend trying that restaurant. We visited the city in February, for Valentines. It turns out that quite a few shows and restaurants are closed because it is the low season. That means that there are fewer people, but it is a trade-off to consider.
8
Toni
21 nov. 2025
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A séjourné 1 nuit
Lovely hotel in excellent location within the walled city. Our room had a unbelievably beautiful view. Beds were a little firm for my friend and I; however, we just stayed one night, so that was no big deal. Priced a little high for what they offered. Sewage odors in room, no full-length mirror. I take tub baths; soap and shampoo were mounted for showers, so every time I needed soap I had to stand up. Double vanity sinks; but soap dispenser was only on one side, so person using farthest sink dripped all across vanity.
Lovely hotel in excellent location within the walled city. Our room had a unbelievably beautiful view. Beds were a little firm for my friend and I; however, we just stayed one night, so that was no big deal. Priced a little high for what they offered. Sewage odors in room, no full-length mirror. I take tub baths; soap and shampoo were mounted for showers, so every time I needed soap I had to stand up. Double vanity sinks; but soap dispenser was only on one side, so person using farthest sink dripped all across vanity.
8
Gillian
9 sept. 2023
·
A séjourné 4 nuits
Had wonderful room with large terrace and great views. Electrics and plumbing need updating. Electical sockets at ground level which meant crawling around to get at socket behind table. No information about room service displayed so had to ask at reception to arrange breakfast in our room on our last day.
Had wonderful room with large terrace and great views. Electrics and plumbing need updating. Electical sockets at ground level which meant crawling around to get at socket behind table. No information about room service displayed so had to ask at reception to arrange breakfast in our room on our last day.
10
Joanne
22 août 2025
·
A séjourné 3 nuits
What a fantastic hotel! It's beautiful, the gardens and pool are lovely and all the staff were friendly and helpful. Room was large and airy, and the bed was very comfortable. Fantastic shower. Despite being next to the Basilica no noise got into the room, even when the bells rang! The food in La Barbacane was delicious. Excellent location, great as a base to explore Carcassonne on foot.
What a fantastic hotel! It's beautiful, the gardens and pool are lovely and all the staff were friendly and helpful. Room was large and airy, and the bed was very comfortable. Fantastic shower. Despite being next to the Basilica no noise got into the room, even when the bells rang! The food in La Barbacane was delicious. Excellent location, great as a base to explore Carcassonne on foot.
8
Scott
19 sept. 2024
·
A séjourné 1 nuit
This is an excellent hotel in a great location. Staff was friendly and helpful. We booked a Junior Suite. Although not really a suite (just a large room) the room was well done with a large balcony. I have a couple of reasons for taking off a star. First, I could hear the people in the room above walking and the room next door talking. This is a pet-peeve as when I want to sleep, I need quiet and not muffled conversation and laughter in the room next door. Second is the balcony smoking policy. Along with being up late talking, they also sat on the balcony and smoked which blew directly into our balcony and room if the window was open. This meant that unless I wanted to sit and smell smoke, the balcony was useless to me. I understand that I'm not the only guest, I just shouldn't be able to hear or smell the others when in my room.
This is an excellent hotel in a great location. Staff was friendly and helpful. We booked a Junior Suite. Although not really a suite (just a large room) the room was well done with a large balcony. I have a couple of reasons for taking off a star. First, I could hear the people in the room above walking and the room next door talking. This is a pet-peeve as when I want to sleep, I need quiet and not muffled conversation and laughter in the room next door. Second is the balcony smoking policy. Along with being up late talking, they also sat on the balcony and smoked which blew directly into our balcony and room if the window was open. This meant that unless I wanted to sit and smell smoke, the balcony was useless to me. I understand that I'm not the only guest, I just shouldn't be able to hear or smell the others when in my room.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
De nombreux clients saluent le personnel aimable, professionnel et serviable dans tout l'établissement. On relève régulièrement des signalements de lenteur au bar ou au petit-déjeuner, de transferts manqués ou d'une mauvaise gestion des incidents, et de réponses variables aux problèmes.
Avis de voyageur à ce sujet
10
Pauline
11 déc. 2025
·
A séjourné 2 nuits
This hotel Is outstanding. The situation inside the Castle citeé in breathtaking and safe! Quietly luxurious with amazing staff. The cocktail bar is relaxing with talented bar staff. I enjoyed the vegetarian tasting menu in the Michelin restaurant- the service and food were exceptional - sad to leave but I will definitely return in 2026. Merci beaucoup x
This hotel Is outstanding. The situation inside the Castle citeé in breathtaking and safe! Quietly luxurious with amazing staff. The cocktail bar is relaxing with talented bar staff. I enjoyed the vegetarian tasting menu in the Michelin restaurant- the service and food were exceptional - sad to leave but I will definitely return in 2026. Merci beaucoup x
2
dean
2 juin 2025
·
A séjourné 1 nuit
It's a beautiful hotel, but slightly dated (which is to be expected). What isn't ok is the disrepair of floor tiles around the toilets (marble, browned by effluence isn't good) and sink holes with staines. Our stay was further marred by a fire alarm which was handled very badly. No staff monitoring or stewarding the entrance, which is deeply unsafe. When this was raised, the night manager found it funny and one of the chefs thought it sensible to make faces at us about it. The day manager the next day was apologetic and comped our bar bill, to his credit, but I won't be returning to what is an unsafely run property.
It's a beautiful hotel, but slightly dated (which is to be expected). What isn't ok is the disrepair of floor tiles around the toilets (marble, browned by effluence isn't good) and sink holes with staines. Our stay was further marred by a fire alarm which was handled very badly. No staff monitoring or stewarding the entrance, which is deeply unsafe. When this was raised, the night manager found it funny and one of the chefs thought it sensible to make faces at us about it. The day manager the next day was apologetic and comped our bar bill, to his credit, but I won't be returning to what is an unsafely run property.
6
Sara
24 juil. 2025
·
A séjourné 1 nuit
Property is beautiful. Service and amenities not what I would expect from this quality hotel. Empty soap dispenser in shower. Waited over half an hour for a drink at the bar. Breakfast buffet ran out of items with an hour left to go and no restocking. Tissue from previous guest on floor of our room.
Property is beautiful. Service and amenities not what I would expect from this quality hotel. Empty soap dispenser in shower. Waited over half an hour for a drink at the bar. Breakfast buffet ran out of items with an hour left to go and no restocking. Tissue from previous guest on floor of our room.
10
Inga
12 oct. 2024
·
Fabulous! Before we can even begin to compliment the hotel, the location, the staff and the service we must compliment Jerome who helped us navigate getting in and out of the old cite and again to the train station with massive luggage! We had just completed a 7 day tour on the Canal du Midi with 7 friends. It was such a pleasure to stay at the hotel for the night for a good rest and beautiful view before we begin our voyage back to the US. Jerome is a tour guide, historian, athletic guy with a wonderful sense of humor, he truly made our stay magical! We will be back again someday! Inga & Murray Reynolds, Temecula California
Fabulous! Before we can even begin to compliment the hotel, the location, the staff and the service we must compliment Jerome who helped us navigate getting in and out of the old cite and again to the train station with massive luggage! We had just completed a 7 day tour on the Canal du Midi with 7 friends. It was such a pleasure to stay at the hotel for the night for a good rest and beautiful view before we begin our voyage back to the US. Jerome is a tour guide, historian, athletic guy with a wonderful sense of humor, he truly made our stay magical! We will be back again someday! Inga & Murray Reynolds, Temecula California
4
Rozsa
26 août 2023
·
A séjourné 2 nuits
I am sorry to say that Hotel de la Cite under MGallery management was sub-standard. Transportation to the hotel from train station at 10:34 pm AS PROMISED by hotel staff was NON-EXISTENT. We arrived after 11 pm after lugging our suitcases thru the streets of Carcassonne since NO ONE CAME TO PICK US UP. The couple in front of us at train station were equally incensed. I called the hotel 3 times then texted. Each time I got an extended voicemail menu that never led me to a live human being. UNACCEPTABLE SERVICE. We were then shown to two NON-air conditioned rooms. I asked for different rooms. We were shown to two new rooms which were very nice, but required going up and down stairs then up to a castle turret. My husband and I went down to front desk to ask to borrow an adapter and both got lost trying to find an elevator to take us to ground floor. We ended up in a deserted conference area of hotel. Finally found an exit door, went out on the street at 1 am and re-entered the hotel thru front entrance. Got our adapter and asked about breakfast. Were told that Expedia customers don't get breakfast included with their rooms. In 2012 we did, as well as a beautiful welcoming gift waiting in our room from hotel management. NOT THIS TIME. The hotel management knew that we were VIP Silver Expedia customers. Nothing awaited us, not even a box of macarons for the children. Terrible service, in no way the 5-star hotel it was in 2012.
I am sorry to say that Hotel de la Cite under MGallery management was sub-standard. Transportation to the hotel from train station at 10:34 pm AS PROMISED by hotel staff was NON-EXISTENT. We arrived after 11 pm after lugging our suitcases thru the streets of Carcassonne since NO ONE CAME TO PICK US UP. The couple in front of us at train station were equally incensed. I called the hotel 3 times then texted. Each time I got an extended voicemail menu that never led me to a live human being. UNACCEPTABLE SERVICE. We were then shown to two NON-air conditioned rooms. I asked for different rooms. We were shown to two new rooms which were very nice, but required going up and down stairs then up to a castle turret. My husband and I went down to front desk to ask to borrow an adapter and both got lost trying to find an elevator to take us to ground floor. We ended up in a deserted conference area of hotel. Finally found an exit door, went out on the street at 1 am and re-entered the hotel thru front entrance. Got our adapter and asked about breakfast. Were told that Expedia customers don't get breakfast included with their rooms. In 2012 we did, as well as a beautiful welcoming gift waiting in our room from hotel management. NOT THIS TIME. The hotel management knew that we were VIP Silver Expedia customers. Nothing awaited us, not even a box of macarons for the children. Terrible service, in no way the 5-star hotel it was in 2012.
10
Ka man carman
1 oct. 2024
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A séjourné 2 nuits
Very good location, all staff are helpful and friendly. Room is clean and nice . I left a handbag on the chair in the bar, they help me to keep the bag and try to return to me. Th e car park is not in the hotel , you have to park the car in their parking lot, and call them come to take yr luggage and you walk 2 mins to the hotel.
Very good location, all staff are helpful and friendly. Room is clean and nice . I left a handbag on the chair in the bar, they help me to keep the bag and try to return to me. Th e car park is not in the hotel , you have to park the car in their parking lot, and call them come to take yr luggage and you walk 2 mins to the hotel.
8
Ashley
11 sept. 2023
·
A séjourné 1 nuit
This hotel was a fabulous stay, my only hesitation to not give 5 stars is that when I checked in I put my personal items int the safe, locked it and left to go explore. When I came back a staff member had been in my room to prep for bed (turn the covers and add a chocolate)…but the safe was open! Nothing seemed to be missing but it left a pit in my stomachs. When I brought it up to the front desk, they said our staff is trustworthy and didn’t see why I was alarmed. This was not what I expected, I felt rattled, especially because I am traveling alone from the us and had my passport and other important documents in there. Other than this it was a wonderful stay and really enjoyed the amazing dinner I had at the on site restaurant that evening. The restaurant staff were wonderful and treated me amazing even the ouch I speak almost no French:)
This hotel was a fabulous stay, my only hesitation to not give 5 stars is that when I checked in I put my personal items int the safe, locked it and left to go explore. When I came back a staff member had been in my room to prep for bed (turn the covers and add a chocolate)…but the safe was open! Nothing seemed to be missing but it left a pit in my stomachs. When I brought it up to the front desk, they said our staff is trustworthy and didn’t see why I was alarmed. This was not what I expected, I felt rattled, especially because I am traveling alone from the us and had my passport and other important documents in there. Other than this it was a wonderful stay and really enjoyed the amazing dinner I had at the on site restaurant that evening. The restaurant staff were wonderful and treated me amazing even the ouch I speak almost no French:)
10
Steven
17 sept. 2025
·
A séjourné 1 nuit
Great customer service
Great customer service
8
James
14 sept. 2024
·
A séjourné 4 nuits
Incredible location, let down by indifferent to poor service.
Incredible location, let down by indifferent to poor service.
10
R
5 juin 2024
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A séjourné 1 nuit
This place is top notch. We regret not having dined there but the pool area and breakfast areas are stunning and the staff from David who brings you to the hotel from the parking to Patricia at front desk and the rest of the staff it’s just splendid. 5 stars well earned. I will be back.
This place is top notch. We regret not having dined there but the pool area and breakfast areas are stunning and the staff from David who brings you to the hotel from the parking to Patricia at front desk and the rest of the staff it’s just splendid. 5 stars well earned. I will be back.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
L'emplacement exceptionnel à l'intérieur de la citadelle médiévale facilite l'exploration à pied et la contemplation des vues. L'accès en voiture est restreint ; la plupart des clients se garent à l'extérieur des murs et utilisent la navette de l'hôtel ou marchent, ce qui implique quelques marches.
Avis de voyageur à ce sujet
10
Mark
21 mars 2025
·
A séjourné 1 nuit
This hotel was phenomenal. I am well traveled, and found this to be exceptional. I was upgraded to one of the suites, where I had one of the largest balconies one could ever expect from a hotel overlooking the southwest of France. I also had another balcony in the sitting room. The staff was really friendly and helpful. One tip – you cannot really drive to this hotel. It’s hard to find, and you have to park a bit away in the parking lot and track up the hill into the walled city. .
This hotel was phenomenal. I am well traveled, and found this to be exceptional. I was upgraded to one of the suites, where I had one of the largest balconies one could ever expect from a hotel overlooking the southwest of France. I also had another balcony in the sitting room. The staff was really friendly and helpful. One tip – you cannot really drive to this hotel. It’s hard to find, and you have to park a bit away in the parking lot and track up the hill into the walled city. .
10
Jean
11 sept. 2024
·
A séjourné 1 nuit
Great hotel in a not so convenient area
Great hotel in a not so convenient area
10
Mark
21 mars 2025
·
A séjourné 1 nuit
Locate the parking outside of the city wall and have the porter drive you and your luggage in. Do not attempt to park at the hotel. Wonderful property.
Locate the parking outside of the city wall and have the porter drive you and your luggage in. Do not attempt to park at the hotel. Wonderful property.
10
Angela
10 oct. 2023
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A séjourné 1 nuit
A beautiful hotel set within the castle walls. Great rooms, service and food. The only point to note would be as its a very old building some of the showers are not great for tall people, however well worth the stay. A really special spot.
A beautiful hotel set within the castle walls. Great rooms, service and food. The only point to note would be as its a very old building some of the showers are not great for tall people, however well worth the stay. A really special spot.
10
Sasha
22 juil. 2024
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A séjourné 1 nuit
This hotel is so incredibly picturesque - breath taking! Staff available, friendly, very helpful. Hotel has AC, but rooms not individually controlled & bit warm by US standards. Beds comfortable, food delicious. Surrounding town great to explore!
This hotel is so incredibly picturesque - breath taking! Staff available, friendly, very helpful. Hotel has AC, but rooms not individually controlled & bit warm by US standards. Beds comfortable, food delicious. Surrounding town great to explore!
10
Jeremy
7 avr. 2025
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A séjourné 3 nuits
The medieval city of Carcossonne is amazing, like stepping back in time, and staying at the Hotel De La Cite just contributes to this feeling (although only build in 1880's). A grand, imposing building directly opposite the Basilicca puts it at the heart of the old city. Excellent service, lovely comfortable rooms and a garden that is great for relaxing in the afternoon sun.
The medieval city of Carcossonne is amazing, like stepping back in time, and staying at the Hotel De La Cite just contributes to this feeling (although only build in 1880's). A grand, imposing building directly opposite the Basilicca puts it at the heart of the old city. Excellent service, lovely comfortable rooms and a garden that is great for relaxing in the afternoon sun.
10
Stephen
27 mai 2025
·
A séjourné 3 nuits
Set in the medieval City with spectacular views from the hotel and a lovely private garden, this is a very opulent hotel. It might seem pricey but well worth the money.
Set in the medieval City with spectacular views from the hotel and a lovely private garden, this is a very opulent hotel. It might seem pricey but well worth the money.
10
Paul
14 sept. 2024
·
A séjourné 4 nuits
Very special place right in the heart of the medieval city. The Hotel is old and has plenty of character but still spotlessly clean. Lots of steps as would expect from a property of this age, but you would choose to stay here for the character and location! Greeted straight away on arrival and told we had been given a room upgrade which was nice. Our room was good size with a private terrace leading into the garden and a great view over the ramparts to The Bastide below. The staff were friendly and helpful, gave us a little tour of the hotel when we arrived. La Barbacane restaurant had an amazing menu and first class service. Nice pool area and outside garden, too windy when we visited in mid September to use the pool but sure it would be fine. For info, if you take a taxi from the airport as we did the hotel has a dedicated drop off area just outside the walls - no cars in the medieval city. Staff bring up your luggage and its a 3-4 minute walk up 2 flights of steps across each wall of the castle et voila you are in the medieval city right by the Basilica and the hotel is in front of you. Would stay again. Merci beaucoup to the staff.
Very special place right in the heart of the medieval city. The Hotel is old and has plenty of character but still spotlessly clean. Lots of steps as would expect from a property of this age, but you would choose to stay here for the character and location! Greeted straight away on arrival and told we had been given a room upgrade which was nice. Our room was good size with a private terrace leading into the garden and a great view over the ramparts to The Bastide below. The staff were friendly and helpful, gave us a little tour of the hotel when we arrived. La Barbacane restaurant had an amazing menu and first class service. Nice pool area and outside garden, too windy when we visited in mid September to use the pool but sure it would be fine. For info, if you take a taxi from the airport as we did the hotel has a dedicated drop off area just outside the walls - no cars in the medieval city. Staff bring up your luggage and its a 3-4 minute walk up 2 flights of steps across each wall of the castle et voila you are in the medieval city right by the Basilica and the hotel is in front of you. Would stay again. Merci beaucoup to the staff.
10
Michael
31 mai 2023
·
A séjourné 4 nuits
Lovely hotel with charming staff. Perfect location for exploring the medieval area of Carcassonne as the hotel sits within the walls of the fortifications. A pleasant walk into the town centre just over a mile away. Explore the floodlit walls and towers at night - very atmospheric.
Lovely hotel with charming staff. Perfect location for exploring the medieval area of Carcassonne as the hotel sits within the walls of the fortifications. A pleasant walk into the town centre just over a mile away. Explore the floodlit walls and towers at night - very atmospheric.
10
Joanne
22 août 2025
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A séjourné 3 nuits
What a fantastic hotel! It's beautiful, the gardens and pool are lovely and all the staff were friendly and helpful. Room was large and airy, and the bed was very comfortable. Fantastic shower. Despite being next to the Basilica no noise got into the room, even when the bells rang! The food in La Barbacane was delicious. Excellent location, great as a base to explore Carcassonne on foot.
What a fantastic hotel! It's beautiful, the gardens and pool are lovely and all the staff were friendly and helpful. Room was large and airy, and the bed was very comfortable. Fantastic shower. Despite being next to the Basilica no noise got into the room, even when the bells rang! The food in La Barbacane was delicious. Excellent location, great as a base to explore Carcassonne on foot.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le restaurant étoilé au guide Michelin La Barbacane et les autres options sur place reçoivent de nombreux éloges pour la qualité de la cuisine et les menus dégustation, et le petit-déjeuner est souvent apprécié. Certains clients trouvent les prix élevés et signalent un service lent ou des problèmes de réapprovisionnement occasionnels ; le bar est agréable mais peut être lent.
Avis de voyageur à ce sujet
10
Nick
4 août 2023
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A séjourné 3 nuits
Beautiful hotel in a wonderful location in Carcassonne. The restaurant is amazing. Staff very friendly and helpful. Stay was to celebrate my wife's birthday and they helped us celebrate with a room upgrade and a bottle of champagne. Thank you for a lovely experience.
Beautiful hotel in a wonderful location in Carcassonne. The restaurant is amazing. Staff very friendly and helpful. Stay was to celebrate my wife's birthday and they helped us celebrate with a room upgrade and a bottle of champagne. Thank you for a lovely experience.
10
Pauline
11 déc. 2025
·
A séjourné 2 nuits
This hotel Is outstanding. The situation inside the Castle citeé in breathtaking and safe! Quietly luxurious with amazing staff. The cocktail bar is relaxing with talented bar staff. I enjoyed the vegetarian tasting menu in the Michelin restaurant- the service and food were exceptional - sad to leave but I will definitely return in 2026. Merci beaucoup x
This hotel Is outstanding. The situation inside the Castle citeé in breathtaking and safe! Quietly luxurious with amazing staff. The cocktail bar is relaxing with talented bar staff. I enjoyed the vegetarian tasting menu in the Michelin restaurant- the service and food were exceptional - sad to leave but I will definitely return in 2026. Merci beaucoup x
8
Flavio
1 mai 2025
·
A séjourné 5 nuits
For a 5 star hotel , the room was very outdated with a shower inside a tub which was awkward to stay in and a shower movable glass barrier that didn’t prevent spraying water into the floor Area around toilet was stained dark Bed was wonderful and room spacious but the plethora of carpeting gives an impression of not being totally clean The breakfast was good but not close to what we have experienced in other 5 star hotels The restaurant Le Barbacane was extremely overpriced for what it proposes although dessert was devine. I would say that this hotel merits a 4 and not a 5 star but the staf was the difference in making every effort to make our stay a nice one
For a 5 star hotel , the room was very outdated with a shower inside a tub which was awkward to stay in and a shower movable glass barrier that didn’t prevent spraying water into the floor Area around toilet was stained dark Bed was wonderful and room spacious but the plethora of carpeting gives an impression of not being totally clean The breakfast was good but not close to what we have experienced in other 5 star hotels The restaurant Le Barbacane was extremely overpriced for what it proposes although dessert was devine. I would say that this hotel merits a 4 and not a 5 star but the staf was the difference in making every effort to make our stay a nice one
6
Sara
24 juil. 2025
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A séjourné 1 nuit
Property is beautiful. Service and amenities not what I would expect from this quality hotel. Empty soap dispenser in shower. Waited over half an hour for a drink at the bar. Breakfast buffet ran out of items with an hour left to go and no restocking. Tissue from previous guest on floor of our room.
Property is beautiful. Service and amenities not what I would expect from this quality hotel. Empty soap dispenser in shower. Waited over half an hour for a drink at the bar. Breakfast buffet ran out of items with an hour left to go and no restocking. Tissue from previous guest on floor of our room.
10
Claude
4 juil. 2024
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A séjourné 1 nuit
We truly loved everything about our stay. The staff were top notch and very kind. History and beauty surround you without needing to leave the hotel, although I suggest you do! We were fortunate to have dinner at their Michelin Star (1) restaurant. A must for foodies.
We truly loved everything about our stay. The staff were top notch and very kind. History and beauty surround you without needing to leave the hotel, although I suggest you do! We were fortunate to have dinner at their Michelin Star (1) restaurant. A must for foodies.
10
Monique
15 sept. 2023
·
A séjourné 1 nuit
Loved the atmosphere in the restaurant. The service and cuisine was exceptional!
Loved the atmosphere in the restaurant. The service and cuisine was exceptional!
10
Laura
25 oct. 2024
·
A séjourné 2 nuits
An absolutely gorgeous hotel that is in an excellent location and with beautiful gardens right on the walls of the city. It is like an oasis and we had a fantastic time! The restaurant is also excellent, especially great value is the lunch set menu.
An absolutely gorgeous hotel that is in an excellent location and with beautiful gardens right on the walls of the city. It is like an oasis and we had a fantastic time! The restaurant is also excellent, especially great value is the lunch set menu.
10
Asif
25 août 2025
·
A séjourné 1 nuit
This is a phenomenal hotel and everything about it is five star. The staff go out of the way to make sure you have everything you need and nothing is too much for them. We ate at the Michelin starred restaurant and had the tasting menu which was fantastic. The staff went out of their way to make sure we were comfortable the next day and had a great experience. Highly recommend.
This is a phenomenal hotel and everything about it is five star. The staff go out of the way to make sure you have everything you need and nothing is too much for them. We ate at the Michelin starred restaurant and had the tasting menu which was fantastic. The staff went out of their way to make sure we were comfortable the next day and had a great experience. Highly recommend.
10
daisy
8 août 2025
·
A séjourné 4 nuits
Lovely 4 nights. The room could have used a deep clean, the phone did not work properly in the room. We requested fresh towels as our room had not been cleaned and waited over an hour for them! I think the food/breakfast is too expensive for what you get. Due to these reasons I feel it is a bit overpriced. The pool area was lovely. The surroundings are fabulous and central location is perfect!
Lovely 4 nights. The room could have used a deep clean, the phone did not work properly in the room. We requested fresh towels as our room had not been cleaned and waited over an hour for them! I think the food/breakfast is too expensive for what you get. Due to these reasons I feel it is a bit overpriced. The pool area was lovely. The surroundings are fabulous and central location is perfect!
10
Joanne
22 août 2025
·
A séjourné 3 nuits
What a fantastic hotel! It's beautiful, the gardens and pool are lovely and all the staff were friendly and helpful. Room was large and airy, and the bed was very comfortable. Fantastic shower. Despite being next to the Basilica no noise got into the room, even when the bells rang! The food in La Barbacane was delicious. Excellent location, great as a base to explore Carcassonne on foot.
What a fantastic hotel! It's beautiful, the gardens and pool are lovely and all the staff were friendly and helpful. Room was large and airy, and the bed was very comfortable. Fantastic shower. Despite being next to the Basilica no noise got into the room, even when the bells rang! The food in La Barbacane was delicious. Excellent location, great as a base to explore Carcassonne on foot.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Anthony
29 juil. 2026
·
A séjourné 2 nuits
Un magnifique écrin au cœur d’un lieu chargé d’histoire, la junior suite est spacieuse et sublime, un décor incroyable. L’hôtel est l’ancien palais de l’évêque. Tout était parfait.
Un magnifique écrin au cœur d’un lieu chargé d’histoire, la junior suite est spacieuse et sublime, un décor incroyable. L’hôtel est l’ancien palais de l’évêque. Tout était parfait.
10
Jacques
15 juil. 2026
·
A séjourné 1 nuit
Véritable petit Palace dans la cité médiévale! Personnel et lieu a la hauteur ! Bravo!
Véritable petit Palace dans la cité médiévale! Personnel et lieu a la hauteur ! Bravo!
10
Josette
7 juil. 2026
·
A séjourné 1 nuit
C’était parfait ! Sauf le restaurant
C’était parfait ! Sauf le restaurant
10
DANIEL
5 juil. 2026
·
A séjourné 1 nuit
Un emplacement exceptionnel, un vrai havre de paix. Un service au top.
Un emplacement exceptionnel, un vrai havre de paix. Un service au top.
10
Abdelhamid
27 mai 2026
·
A séjourné 1 nuit
Un séjour apaisant et agréable
Un séjour apaisant et agréable
Politiques de l’établissement
Arrivée
Départ
De 16:00 à 00:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
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octobre 2026
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Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-20: 463.5382903498535USD
- 2026-09-21: 469.704601876831USD
- 2026-09-22: 455.35423937683106USD
- 2026-09-23: 489.06035399999996USD
- 2026-09-24: 571.1559190012207USD
- 2026-09-25: 589.6047534396362USD
- 2026-09-26: 500.3996979347229USD
- 2026-09-27: 434.64378640701295USD
- 2026-09-28: 366.4049398442078USD
- 2026-09-29: 334.1223699698181USD
- 2026-09-30: 376.2513696020508USD
- 2026-10-01: 845.1904553152466USD
- 2026-10-02: 353.5584925314026USD
- 2026-10-03: 346.24555340701295USD
- 2026-10-04: 338.02566156280517USD
- 2026-10-05: 374.54446125USD
- 2026-10-06: 367.24301362683104USD
- 2026-10-07: 357.19775987683107USD
- 2026-10-08: 322.13694440701295USD
- 2026-10-09: 346.1192519987793USD
- 2026-10-10: 294.46943849999997USD
- 2026-10-11: 528.4113883173218USD
- 2026-10-12: 329.5187624685974USD
- 2026-10-13: 354.4195142814026USD
- 2026-10-14: 1060.996924312805USD
- 2026-10-15: 383.0054293743896USD
- 2026-10-16: 361.78987587683105USD
- 2026-10-17: 358.1046775615845USD
- 2026-10-18: 319.37019031280516USD
- 2026-10-19: 324.66258718597413USD
- 2026-10-20: 326.48798412683107USD
- 2026-10-21: 310.0482004384155USD
- 2026-10-22: 282.6332623128052USD
- 2026-10-23: 348.41530999877926USD
- 2026-10-24: 274.40189648490906USD
- 2026-10-25: 248.83528575USD
- 2026-10-26: 367.59889981402586USD
- 2026-10-27: 319.1750099673767USD
- 2026-10-28: 315.52428615579225USD
- 2026-10-29: 320.09345418841554USD
- 2026-10-30: 332.88247903018186USD
- 2026-10-31: 326.78644784298706USD
- 2026-11-01: 258.99534940701295USD
- 2026-11-02: 280.80790040701294USD
- 2026-11-03: 277.14568509420775USD
- 2026-11-04: 272.58800856280516USD
- 2026-11-05: 279.90094768719484USD
- 2026-11-06: 282.6332623128052USD
- 2026-11-07: 278.98252098368835USD
- 2026-11-08: 279.90094768719484USD
- 2026-11-09: 281.72630959298704USD
- 2026-11-10: 268.9372672336884USD
- 2026-11-11: 216.49531092210387USD
- 2026-11-12: 261.63580209298703USD
- 2026-11-13: 257.62356896632383USD
- 2026-11-14: 284.4586242185974USD
- 2026-11-15: 274.4133704685974USD
- 2026-11-16: 285.3885249057922USD
- 2026-11-17: 278.98252098368835USD
- 2026-11-18: 278.98252098368835USD
- 2026-11-19: 271.6695818592987USD
- 2026-11-20: 289.9462014371948USD
À noter : veuillez contacter l'hébergement à l'avance à l'aide des coordonnées indiquées sur la confirmation de réservation, afin de prendre les dispositions nécessaires à votre arrivée. À noter : veuillez contacter cet hébergement à l'avance à l'aide des coordonnées indiquées sur la confirmation de réservation si vous prévoyez d'arriver après 20 h 00. Vous devez contacter l’hébergement à l’avance pour obtenir les instructions d’enregistrement. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et une carte de crédit peuvent être demandées à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit et les espèces
- Des modes de paiement sans espèces sont disponibles
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, un détecteur de fumée, un système de sécurité, une trousse de secours et des barrières de fenêtre
- L’hébergement certifie respecter les pratiques de nettoyage et de désinfection préconisées par ALLSAFE (Accor Hotels).
- Conformément aux réglementations nationales, les transactions en espèces effectuées dans cet hébergement ne peuvent pas dépasser 1000 EUR. Pour plus d'informations, veuillez contacter l'hébergement aux coordonnées figurant dans la confirmation de réservation.
- La piscine est ouverte entre juin et septembre.
- Piscine accessible de 08 h 00 à 20 h 00.
- Pour les massages, les soins spa et les bains privés/onsen, les réservations doivent être effectuées en contactant cet hôtel avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
- L'accès à certaines infrastructures peut être restreint. Pour plus d'informations à ce sujet, vous pouvez contacter l'hébergement grâce aux coordonnées fournies dans la confirmation de réservation.
- L'hébergement n'accepte les animaux de compagnie que dans certaines chambres. Par ailleurs, la présence d'animaux de compagnie fait l'objet d'autres restrictions et d'un supplément (voir section « Frais »). Si vous souhaitez amener votre animal, veuillez contacter directement l'hébergement au moyen des coordonnées fournies sur la confirmation de réservation.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Formalités de départ sans contact disponibles.
- Le petit déjeuner buffet coûte environ 32 EUR par adulte et environ 16 EUR par enfant.
- Parking non couvert avec voiturier : 30 EUR par nuit (entrées/sorties libres)
- Animaux de compagnie : 20 EUR par animal et par nuit
- Les animaux d'assistance ne sont soumis à aucuns frais.
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Restaurant
Piscine
Chambres non-fumeurs
Service en chambre
Nettoyage à sec
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Hammam
Massage
Spa et centre de bien-être
Soins corporels
Soins pour le visage
Petit-déjeuner en chambre
Chambres hypoallergéniques
Chambre familiale
Beach Sun Loungers
Clôture autour de la piscine
Snack Bar/Deli
Parking
Parking
Parking (Limited)
Activités
Piscine
Jardin
Piscine extérieure
Piscine extérieure chauffée
Evening Entertainment
Pool (Seasonal Outdoor)
Terrasse
Services
Nettoyage à sec
Ménage
Salle de banquet
Coffre-fort
Consigne à bagage
Laverie
24-Hour Front Desk
Concierge Services
Connexion Internet
Wi-fi gratuit