Hampton Inn & Suites New Iberia Avery Island

I booked a hotel to take my kids swimming. I have family in the area so could have stayed with them for free but decided to book a hotel instead to allow my kids to swim in the hot summer day. I called before booking to make sure that they had a pool that was open and ready to swim safely. They assured me that they did so I proceeded to book. Once I got to the hotel, there was a sign on the door that leads to the pool that stated it was just treated and would be ready by 6 PM. The pool was green and not safe for swimming. We went back to the pool after 7 PM, the note was gone, but the pool was still green. The next morning after breakfast, I proceeded back to the pool area where I found the pool was not ready as it was still green. I checked again later in that evening, no change. On the day of check out after breakfast I checked one more time just to see if my children could swim an hour or so right before checkout. Still could not swim as it was green. Again, the only reason I booked this hotel was for the pool. My family had a place to stay for free as we have family in the area that we were visiting. The only reason I am not giving this hotel a one star is because the staff were very friendly.

The elevator was the worst part of our stay. Keep thinking we were going to get stuck. Everything else was great.

We were stuck in an elevator, hotter than hell for over 20 min. They had only 1 elevator working but it broke also. However the maintenance staff finally came to help and they refunded our night. However my husband had to go up and down 3 flughts of stairs to get our things.

Parking was nicely lit up. Rooms were clean and very large. The staff was very friendly

Parking was easy

Wheater was great, but the pool was very dirty notify the front desk and they said they will let maintenance know. Check the next day and the pool was still dirty. We had a room with a king size bed the pillows were horrible. They didn't have any cushion on them, and they look like pillows from a twin-size bed. The restroom was dirty and the worse part we order some additional towels and got some dirty ones and a couple of them had BLOOD on them. So, check your towels before you use them.

Wonderful stay at this hotel. Very comfortable beds. Kids love the swimming pool too

Very convenient location to the interstate, plenty of food options and parking. Beds were comfortable, staff was friendly

Loved the pool!

Bey bad condition the elevator was broken and couldn’t get wheelchair accessible for my last day. Someone was actually stuck in elevator and no access to my car because of emergency personnel.

The hotel was clean and felt very new. I greatly appreciated the ceiling fan. I’ve never seen this before in a hotel room. 5 stars.

Very clean. Didn't hear noise at night. Breakfast was good. Staff was super friendly. Would recommend this hotel 100%

Clean room , staff , smelled good

Very nice staff at check in which was quick. Strange noise in room so we ran the fan to try to block out noise. Sliding door on shower fell off the track on my husband. Dirty shower. Ran water in shower for 5 minutes to get hot water. TV sits catycorner to bed so get crick in your neck to watch TV.

Parking was nicely lit up. Rooms were clean and very large. The staff was very friendly

This hotel was very old & dated & really lacked in cleanliness. The tub looked dirty. I was hoping it was just stained but that was not the case. I had some dishwashing liquid with me so I squeezed some into the tub. It made clean white streaks where I had put it. I didn’t have a scrub brush but that’s all that it would have taken to clean it. Think of what some bathroom cleaner could have done. I felt like I spent the whole 2 days cleaning. That should not have to happen. On another note though…the breakfast was really good with scrambled eggs, sausage, grits, fruit, etc. unfortunately I will not be staying here again though. This was the worst Hampton Inn. I was SHOCKED for this to be a Hilton facility. And being a Hilton Honors member didn’t help me at all. :-(

Wheater was great, but the pool was very dirty notify the front desk and they said they will let maintenance know. Check the next day and the pool was still dirty. We had a room with a king size bed the pillows were horrible. They didn't have any cushion on them, and they look like pillows from a twin-size bed. The restroom was dirty and the worse part we order some additional towels and got some dirty ones and a couple of them had BLOOD on them. So, check your towels before you use them.

The last at the front desk was friendly. The dining area was clean. The banquet area was nice. The only problems I encountered was that hair was in the towels and on the vanity, and a spot was on the sheets. I told the lady at the front desk, and she replaced them.

This property won’t have me as a customer again! This is my second stay here and each time, there’s an issue! The facility is not clean outside of the lobby and hallways areas! The bathrooms are full of wet rust and old hair, the carpets are disgusting, and our bedroom had SOAKING wet carpet (not due to the air conditioner). There was also a dead roach just resting alongside one of the beds. When I asked the front desk to check on the carpet, clean the room, etc…we came back after a long day to a room that had not been touched! Once I asked the front desk what happened, the agent told me we were moved to another room (we were NEVER CONTACTED!). The agent asked if I’d like to see the room…it was just a regular double room when we initially paid for a suite. We opted to stay in our original room. Then, the hotel wouldn’t adjust our pricing for the inconvenience because we booked through Expedia instead of the hotel chain. It was just a mess. Never again.

Front desk clerks and management was stellar! Breakfast was delicious and hostess in breakfast area was amazing and friendly! Overall hotel was very nice and comfortable, will def stay again. The only complaint were the bathrooms, namely the showers, were not clean. Orange residue where water sits was along every edge and glass shower doors grimy, along with foreign hairs in the bottom of shower. To make sure it was cleanable, I wiped with rag from hotel to show the front desk, it came clean with one wipe, which tells me they’re not being properly cleaned and I don’t want to bath in something like that.

Lovely friendly check-in. Very spacious room.

Fire alarm sribe light blinking all night. Room needs a bathroom upgrade (ADA toilet and shower). Bathroom exhaust not working properly.

Nice stay other than shower running all night next door so couldn't sleep. Front desk didn't have enouGh staff to check on reason. Bed comfortable. Good location. Breakfast delicious

Clean room and friendly people, but the kingsize bed wasn’t kingsize and the flush of the toilet worked not correctly.

Everything was good. The staff was very professional and nice. The only con I had was the toilet, lol. The toilet was very low, as if it was for a kid.

Parking was nicely lit up. Rooms were clean and very large. The staff was very friendly

Check-in was quick, Very friendly receptionist. Room did accommodate my three teenagers very spacious. Complementary breakfast was nice.

Staff was pleasant. Breakfast was good. Room door was defective. Room could use more lighting. There was a loud banging all night.

Large room with a comfortable bed and excellent shower.

Had issues with the television, so was not able to watch television in the room. The rooms are also pretty dated. I’d recommend going to the Holiday Inn express nearby.

Reserved 2 queens, given a king. No staff on premise to ask to correct. Toilet didn’t work, shower door broken. Clean facility and decent breakfast.

Great, friendly staff.

A lot of employees on their phones ignoring guest-this is the hospitality industry isn’t it? Breakfast room needs a good cleaning. Trash cans exterior were gross, as were bases of tables. Front desk girls were great, just seemed like everyone else had nothing to do but play on phones and visit with each other. The hotels was quiet, the beds were comfortable. Rooms need a lot of touch up. Corners in the rooms need attention from housekeepers. Elevator needs some help! I worked in the hospitality industry for 20 years at Corporate Level and these things were totally unacceptable. I am very sorry if this seems harsh.

Check-in was quick, Very friendly receptionist. Room did accommodate my three teenagers very spacious. Complementary breakfast was nice.

My room was ok once they transferred us to a new room the previous room smelt like mildew because the air conditioner was leaking. Let’s talk about the breakfast! There was spoiled waffle mix in the dispenser. I told the attendant she said “ oh the must didn’t change it from yesterday “ I ask for a manager no one showed up. I was disturbed because my husband and daughter had consumed that spoiled mixture. The staff was very unprofessional. This was truly unacceptable

This was a return trip for us and we were very happy to stay at this Hampton Inn again. The service was excellent. Lachelle at the front desk went above and beyond to deliver incredible service from the time we arrived and throughout our stay. The fellow who serviced breakfast was a truly joyful start to the day, despite never pausing once during his work, serving so many people. We did have a minor maintenance issue and it was resolved that day. We're always very happy at this hampton inn, mostly because of the great staff and service. Thank you for such kindness and care.

Did not stay at property...I booked 2 queen suite with sofa book..I was advised hotel overbooked rooms..only had king suite with sofabed and couldn't check in a little early. Therefore I canceled room and was able to get room I needed at another hotel in area and was cheaper.

Staff was extremely friendly and helpful.

Service was great will recommend everyone staying here if you are in the area

Great room and excellent customer service

Very quiet and in a very good location right off HWY 90

Clean, near alot of food places

Very central location. Super clean, nice place to stay.

Attended a wedding. Convenient location and quiet.

The hotel staff were attentive, friendly and competent. The area has many hotels. This one is set back from the road/highway so no be quieter from some of the others. There isn’t a good place to take a walk except around the building.

Both large luggage carts were out of service with flat tires/blowouts. The walk-in shower has holes in the tile that need to be filled with caulk where old safety bars have been removed and replaced with new ones. Other than those two minor problems, I don't have any problems with the room or beds. They were clean and comfortable. I wish hotels could include a comfortable chair in the room for reading. The desk chair was better than most but not really comfortable. As for the included breakfast, we saw both ends of the spectrum. The cheese omelets, smoked sausage, and potatoes were ice cold our first morning. As a hot cereal, we were offered grits. I settled, as did my wife for cold cereal and toast. Even the coffee in their carafe needed to be warmed in the microwave. The second morning was a much better showing with hot scrambled eggs, chicken sausage patties, and biscuits (but no gravy). Hot cereal today was oatmeal with dried cranberries and slivered almonds to add if you wished but no brown sugar (the way I like it). But, I found some maple syrup near the waffle maker and used that. It was quite good. This morning turned out to be a much more pleasant experience to get us on our way. Even the coffee was hot. NOTE: As to convenience, this and the surrounding hotels are nearly cut off from Hwy 90 as the intersection just South of them has been closed completely for at least the next few months. Google Maps knows this and can get you there but don't rely on Garmin, etc.

Great location, safe area, clean and up to date. The staff was very nice and accommodating!

This Hotel was great for our trip to New Iberia.....

The property was in a good location with easy access to dining and the highway. I would stay there again.

Easy access to Tabasco

A lot of employees on their phones ignoring guest-this is the hospitality industry isn’t it? Breakfast room needs a good cleaning. Trash cans exterior were gross, as were bases of tables. Front desk girls were great, just seemed like everyone else had nothing to do but play on phones and visit with each other. The hotels was quiet, the beds were comfortable. Rooms need a lot of touch up. Corners in the rooms need attention from housekeepers. Elevator needs some help! I worked in the hospitality industry for 20 years at Corporate Level and these things were totally unacceptable. I am very sorry if this seems harsh.

We have stayed multiple times but this stay on Saturday morning, august 23, the breakfast area was nasty. The lady working it was more concerned with socializing and talking on her phone. She said on the phone to someone "i am gonna f*** them up".The counters needed wiping and the food needed restocking. The waffle irons were not clean. Otherwise it was great.

Nice room. Staff was friendly and courteous. Breakfast had all the goodies and very well prepared.

We had a fabulous stay here! The rooms are very comfortable with lots of room, a microwave, in room fridge, and very comfortable bed. The breakfast was exceptionally good. They serve fresh fruit plus a hot breakfast bar.

Room was clean,very large, and comfortable Whole facility was very clean complementary breakfast was amazing. Lots to choose from.we had a very good experience I would definitely recommend this hotel

Both large luggage carts were out of service with flat tires/blowouts. The walk-in shower has holes in the tile that need to be filled with caulk where old safety bars have been removed and replaced with new ones. Other than those two minor problems, I don't have any problems with the room or beds. They were clean and comfortable. I wish hotels could include a comfortable chair in the room for reading. The desk chair was better than most but not really comfortable. As for the included breakfast, we saw both ends of the spectrum. The cheese omelets, smoked sausage, and potatoes were ice cold our first morning. As a hot cereal, we were offered grits. I settled, as did my wife for cold cereal and toast. Even the coffee in their carafe needed to be warmed in the microwave. The second morning was a much better showing with hot scrambled eggs, chicken sausage patties, and biscuits (but no gravy). Hot cereal today was oatmeal with dried cranberries and slivered almonds to add if you wished but no brown sugar (the way I like it). But, I found some maple syrup near the waffle maker and used that. It was quite good. This morning turned out to be a much more pleasant experience to get us on our way. Even the coffee was hot. NOTE: As to convenience, this and the surrounding hotels are nearly cut off from Hwy 90 as the intersection just South of them has been closed completely for at least the next few months. Google Maps knows this and can get you there but don't rely on Garmin, etc.

The Staff was amazing! Very friendly and helpful. Room was clean nicely decorated. Our reservation was over booked and Hampton offered a 2nd room for free to accommodate the 4 of us. My only complaint is breakfast. The offered breakfast that was cooked, was cold and stale. The waffles, bagels and fruit were fine.

My room was ok once they transferred us to a new room the previous room smelt like mildew because the air conditioner was leaking. Let’s talk about the breakfast! There was spoiled waffle mix in the dispenser. I told the attendant she said “ oh the must didn’t change it from yesterday “ I ask for a manager no one showed up. I was disturbed because my husband and daughter had consumed that spoiled mixture. The staff was very unprofessional. This was truly unacceptable

The staff were efficient, kind, and knowledgeable. The free breakfast was really good. The rooms were well kept. The only thing “wrong” or a little “off” about the stay was how the smoke detector let out a small flash of light every now and then. Other than that, I can’t wait to come back next year and whenever in between! HIGHLY recommend.

Really good breakfast