Piazza Di Spagna Prestige

Elevator did not work and going up and down four stories in over 40' Celsius (103 degrees) was a bit much. Other than that, location was superb (right by the spanish steps), and room was nice.

Not regularly staffed so had to use Whatsapp to enter, since the door is always locked. Easy to walk past! Popular eating just outside door. It was quiet, just odd

If you are just looking for location, this property is for you. It is minutes to the Spanish steps, trevi and many other attractions. However everything else is lacking! AC did not work, I stayed for 3 nights and the temperature never went below 25⁰C/ 77⁰F. The room I stayed in was very dark with no windows, not to mention that the curtain on the door to the room is on the outside, so anyone can look in. There are blackout curtains you can close but then you have no natural light at all. The wifi does not work and the bathroom sink did not drain, and even though it is listed the elevator does not work. As a solo traveler it was scary to come back at night. Once you come off of the street you enter a dimly lit entry way and go up the stairs. Once you use code to get into the "lobby" there is a long hallway where the lights are off and into a open space that is also not lit to get into your room. Anyone could have come up behind me while I was trying to get in. I am not sure what else is in this building or who has access as it seemed the hotel was only the one floor. I spent 2.5 weeks all over Europe during this trip and this was the most disappointing accommodation.

The reception staff, Pamela was very nice. Excellent location. Walking distance to everywhere. The bed was very comfortable, the room spacious, the bath room spacious and well equiped, but the lavatory clogged, it kept the dirty water for some time. The area was kind of noisy some times at night specially with the delivery of water boxes for restaurants. And one night al 1:00 am there was a lady walking al around with high heels on the floor above us. I think you should tell the guests to stay on first floor if carrying big suitcases instead of going up and then down again in that tiny elevator… because the room was located in another building.

Great place but front desk ends at 8 pm

Extremely poor wifi. Property is only staffed for limited hours. Great location.

We really enjoyed our stay here. It’s steps away from Spagna station and the Spanish steps as well as shopping and local dining options. The hotel itself was clean and the bathroom was very spacious. They have a few rooms in the building that’s listed and another property just around the corner which is where we stayed but I preferred this one better. No concierge or receptionist but when I called, the receptionist came pretty quickly to check us in. Both buildings have elevators too. Highly recommend this accommodation!

Locking system was frustrating at best. The shower was not clean. During a rain storm the entry hall took in water. The elevator was extremely small and was not confidence inspiring. There is not 24 hour desk service. Overall, this property has a great location but POOR qualities

The hotel service opens after 10 am. Otherwise it is closed. The hotel has 3 location.

Location was great, but I was surprised at how highly rated this property was. Lift didn’t work, air con leaked all over the bed and pillow soaking it, wasn’t the cleanest either and felt quite tired. Check in was easy enough although you had to check in at a different property and then walk over to the room. I’d go to Rome again, but I wouldn’t stay here again.

I had a wonderful experience at this hotel. The room was very clean and well-maintained, and the customer service was excellent, the staff was friendly, helpful, and always available when needed. Perfect location for exploring Rome. Highly recommend!

Stayed in the Aqua room which is in a different building than the hotel. While the location is close to high end boutiques and the Spanish Steps, there isn’t a ton to do in the area. The room itself smelled and the wifi was inconsistent. Very basic amenities provided (like a bar of soap and a packet for shampoo). The shower was small, narrow, and rusty. Overall a place to sleep at night but don’t expect to be comfortable or relaxed during your stay. Would highly suggest a different option in Rome that’s more comfortable.

Would have been great, if not for the bud bugs. We couldn't make it one night here, the room was infested. I woke up at 3am with my arms on fire with multiple bug bites; we immediately found bugs in the bed, on the floor, and on my backpack. We immediately started working with hotels.com to find another place to stay as this room was uninhabitable. Once we had somewhere else to go, we did another check for bugs on our things and went straight to a laundromat to sanitize everything. When I got in touch with the Prestige management they were incredibly unhelpful, and insinuated that the bugs we encountered were brought in on our bags (as if we wouldn't have noticed 10 bed bugs on our things), which also ignores us finding bed bugs at various life stages. A clear indicator they've set up residence in that hotel. I'd be very surprised if they haven't made their way into other rooms there now, especially with how nonchalant they were about the situation. Absolutely cannot recommend staying here.

Location was excellent! Cleanliness was lacking. The whole place needs a good cleaning. Gross mold in bathroom. The bathroom fan is soooo dirty. There needs to be a thorough dusting everywhere. Staff was good to deal with.

A chegada meio confusa , sem informação sobre o local do check in . Os quartos tamanho bom , conservação ok , Limpeza à desejar . Funcionário pouco profissional e rude . Ponto forte a localização .

The room was average clean. The coffee maker had water in it with very visible mold in it. Looked like it had been in it for a long time. During check in I asked to use the restroom and I was denied. Was told I needed to go to a restaurant. The safe in the room did not work either. Area nice but very loud at night.

Location is good but room ac not working building and room smell so bad. Bathroom has carpet that smells bad. Stinky odor. Bathroom exhaust fan vent needs to be cleaned has inches of dust so is ac vent.

Good location. Although couldnt sleep. Bed Bugs. When I left after 3 nights....my body had no bites. But a week later all the bites appeared.

Locking system was frustrating at best. The shower was not clean. During a rain storm the entry hall took in water. The elevator was extremely small and was not confidence inspiring. There is not 24 hour desk service. Overall, this property has a great location but POOR qualities

Rooms really need to be cleaned better. Inches of dust on wall and cobwebs hanging from ceiling. Not describes in ad that hotel room is in a different spot than where you check in. Upstairs apartment were extremely loud at all hours. No air conditioning.

Elevator did not work and going up and down four stories in over 40' Celsius (103 degrees) was a bit much. Other than that, location was superb (right by the spanish steps), and room was nice.

The room was fabulous! I was in the room Colosso and had one of the only small balconies on the street. The room was spacious, clean and had everything I needed. The location of the hotel who was in the middle of a lively section of the city full of shopping and eating experiences. I will hopefully be back!

Stayed in the Aqua room which is in a different building than the hotel. While the location is close to high end boutiques and the Spanish Steps, there isn’t a ton to do in the area. The room itself smelled and the wifi was inconsistent. Very basic amenities provided (like a bar of soap and a packet for shampoo). The shower was small, narrow, and rusty. Overall a place to sleep at night but don’t expect to be comfortable or relaxed during your stay. Would highly suggest a different option in Rome that’s more comfortable.

The location was great except our taxi couldn’t drive down the street to drop us off so we had to drag our luggage. We had specified we must have 2 beds when booking the room. Not only did we NOT have separate beds but we were forced to share a double bed. When I went to let the gal who checked us in that we were supposed to have 2 beds, she just shrugged her shoulders. She couldn’t care less. Our room was hot. It was supposed to be air conditioned but there was no control, no thermostat in our room. The gal at the desk said there was just one control for the whole place and they couldn’t make it any cooler.

The room design was flawless, with electrical outlets well placed by both sides of the bed, the placement of the bed so that both of us could easily access the toilette and not run into each other, as well as a great location by the Spanish Steps. Plus we had a great coffee pot and a tea kettle. We were both very impressed with the overall room, location, design and staff.

Decent room and location. Nice to have coffee and pastry waiting in room. Only thing that could have been better was that wifi was poor, each othbour devices would show "connected without internet" every few minutes.

If you are just looking for location, this property is for you. It is minutes to the Spanish steps, trevi and many other attractions. However everything else is lacking! AC did not work, I stayed for 3 nights and the temperature never went below 25⁰C/ 77⁰F. The room I stayed in was very dark with no windows, not to mention that the curtain on the door to the room is on the outside, so anyone can look in. There are blackout curtains you can close but then you have no natural light at all. The wifi does not work and the bathroom sink did not drain, and even though it is listed the elevator does not work. As a solo traveler it was scary to come back at night. Once you come off of the street you enter a dimly lit entry way and go up the stairs. Once you use code to get into the "lobby" there is a long hallway where the lights are off and into a open space that is also not lit to get into your room. Anyone could have come up behind me while I was trying to get in. I am not sure what else is in this building or who has access as it seemed the hotel was only the one floor. I spent 2.5 weeks all over Europe during this trip and this was the most disappointing accommodation.

No window in the room. Felt confined. AC not cool enough. But on the pro side. Location was great! Everyone friendly. Would recommend if you could choose your room

Great location but loud! Great room. No television for four of six days we were there; then by fire stick so mostly streaming apps. Rooms are disseminated around neighborhood and in different buildings; we loved our building. Desk Assistance is by text or what’s app. Not directly like a hotel. We could get room cleaning everyday.

Location was great, but I was surprised at how highly rated this property was. Lift didn’t work, air con leaked all over the bed and pillow soaking it, wasn’t the cleanest either and felt quite tired. Check in was easy enough although you had to check in at a different property and then walk over to the room. I’d go to Rome again, but I wouldn’t stay here again.

Good place once you find the entrance. Taxis can only get within 1/2 block. The woman at the desk was pleasant and very professional. Enjoyed the eateries and little shops in the neighborhood.

Staff was absent and the phone that is on the contacts didn’t answer and then they got upset at us the place can’t get cars closer so you have to walk with luggage on a uneven surface for about 2 blocks

The property was ok. Basic but good value. Very good location. Slightly odd check in system. Checking out was awful. I had a Colloseum booking in the morning and I couldn't leave my bag anywhere because the reception doesn't "open" until 10am. So I had to carry my luggage into the Colloseum and all around Rome. Very disappointing. The lady assistant refused to help me.

No es un hotel, pésima actitud de la persona que nos atendió, nos estuvo presionando para llegar antes de las 17:00 o perderíamos la reserva, lo mismo hizo para urgirnos a la salida. Tengo los mensajes en what´s up para probarlo. los cuartos muy austeros, camas individuales. Zona céntrica y muy amena, fuera de eso muy mala experiencia

A chegada meio confusa , sem informação sobre o local do check in . Os quartos tamanho bom , conservação ok , Limpeza à desejar . Funcionário pouco profissional e rude . Ponto forte a localização .

Didn’t know you had to check in at a different address than the room. They were phone numbers outside the room but nobody answered them so we have a difficult time getting into the room. We had to come back later and somebody that was staying there told us that we had to go to a different address to check in. She was very pleasant and said they sent us instructions on how to check in. However, when I went back to my emails there was nothing there about going to a different address to check in. Other than that, it was a nice place to stay.

The service was great! I had difficulty getting my payment to be accepted (totally my fault) and Parisa was very patient with me while I figured out what I was doing incorrectly (eSIM difficulty). I finally got it figured out minutes before they closed for the day.

No one on staff. They rely on a customer service lady who is available by phone only. She had no accurate knowledge of the property and consistently gave us the wrong information as to how to enter the room. Room itself is on the fourth floor mezzanine and, while there is a very small lift, it was difficult getting all the luggage up the final level. Great location, but a terrible business model.

I was shocked at the very poor communication. I noticed 12 days before arriving that i had booked the wrong days by one day. I tried calling several times and the phone was never answered other than by machine. When I left a message I received no response. I also tried emaling and again received no response. I used the contact us feature of their web site 3 times, again without reponse. I had expedia reach out to them and they tried for three days but couldn't get a response. I finally got a whats app message a day before checkin saying they wouldnt change my booking. When we did check in there was no person to talk to, just whatsapp message. The combiation to our door was wrong to they remotely unlocked it. When i asked how we could lock the door when we were out of the suite they said just leave it open. There was an external door that did work but there was another door besides ours behind that. They said no one was staying there so I just had to leave our suite unlocked the entire time trusting that the other suite wouldnt be rented. The place had a dishwasher but no soap. When I asked for soap they said they didn't provide that. There was a dirty cup in the sink when we arrived and no dish cloth. We stayed an extra two days in Rome and stayed at a different Airbnb. The contrast couldnt have been greater. They looked after everything wonderfully and anticipated our needs. They even welcomed us with a bottle of wine and snacks.

Piazza Di Spagna Prestige has the best location! It was safe, close to all the attractions, lots of dining options, and very very convenient to catch the taxi or metro. Valentina was so helpful and accommodating! We will definitely stay here again!

The location was excellent. The minute you walked out the front door you were next to restaurants a small grocery store, several gelato places and only a three minute walk to the Spanish steps. I would have preferred to have breakfast right on site, but there is an excellent café a one minute walk away that Was very nice. You can walk up the stairs or use the tiny elevator that got the job done.

Elevator did not work and going up and down four stories in over 40' Celsius (103 degrees) was a bit much. Other than that, location was superb (right by the spanish steps), and room was nice.

It is located in the perfect spot. 2 min walk from Metro and Spanish steps. The room location was such a delight to have a window with shutters to look onto the alley below you. Perfect Rome experience. Emma who works in the office is so helpful and friendly. It was so nice to have her to help us!

Location was awesome

The reception staff, Pamela was very nice. Excellent location. Walking distance to everywhere. The bed was very comfortable, the room spacious, the bath room spacious and well equiped, but the lavatory clogged, it kept the dirty water for some time. The area was kind of noisy some times at night specially with the delivery of water boxes for restaurants. And one night al 1:00 am there was a lady walking al around with high heels on the floor above us. I think you should tell the guests to stay on first floor if carrying big suitcases instead of going up and then down again in that tiny elevator… because the room was located in another building.

Room was just above street level and garbage trucks came at 4:30am then soon after that cleaning crews at delivery trucks. So very loud. Manager made no effort to change our room. Didn’t care we didn’t get any sleep.

Very central. Close to great restaurants/cafes. Can walk to trevi fountain.

Shops nearby, walkable to everything, But the money you pay not worth it. We're having a hard time going to our rooms it's not the same property We have to move out 3 heavy luggage walking through the crowd & uneven roads to find our rooms on the next street! terrible experience.

Vicino metro e piazza di Spagna. Eccellente posizione.

Excellent location

The location was excellent. The minute you walked out the front door you were next to restaurants a small grocery store, several gelato places and only a three minute walk to the Spanish steps. I would have preferred to have breakfast right on site, but there is an excellent café a one minute walk away that Was very nice. You can walk up the stairs or use the tiny elevator that got the job done.

Great location, 5 mins walk from Spanish steps, lots of restaurants and bar right on the street. Very friendly staff, clean and spacious room, will stay again for sure

This was an amazing location to walk around and has alot of dining options close by! It’s super close to the Spanish steps and trevi fountain! The staff were really friendly too! Only negative was that the elevator wasn’t working and we had to carry heavy luggage up and down the stairs

Det står i beskrivningen att frukost ska ingå men det gör det inte. Svårt att hitta dit. Finns ingen skylt. En kypare på en närbelägen restaurang fick hjälpa oss

Great location right by Spanish Steps, lots of restaurants and gelato shops only steps away.

No Breakfast. If you call the two stale buns as breakfast, it was terrible.

Great location! Friendly staff. Awkward shower. Very loud morning with restaurant below.

Very central. Close to great restaurants/cafes. Can walk to trevi fountain.

Beautiful location. We had a balcony overlooking Via della Croce. We were pleasantly surprised that it’s a pedestrian street for the most part of the day and evening. Plenty of restaurants and shops. Walking distance to many attractions. Would definitely book again in the future.

It's in a tourist area, but it's relatively quiet at night. A lot of dinning and shopping options. Close to major tourist attractions and walkable. High ceilings, big room, a bit old but cute. Friendly staff. Allowed us to do early check-in.