Palace Hotel

Muy bien gran atención de Julia en recepción lindo lugar

Vi bokade rum med havsutsikt och fick rummet längst ner som också var ett handicap rum. Inte så nöjd med rummet, hotellet i sig har fin konst, lampor etc - äldre stil. Frukosten va ok, men har sett mycket bättre. Kändes inte direkt som 5-stjärnigt.

The Palace Hotel, Cervia is an excellent hotel of its kind in Cervia with excellent premises. and mainly excellent and pleasant frontline staff, except perhaps one. The hotel manager was very kind enough to bring up himself to the room my wife's lost bag which was eventually found but the concierge was not very helpful when she first reported about it. The front desk staff were also very proactive in quickly finding us an alternative, better sea-view room. The hotel is also a pet-friendly hotel and there were a few dogs we saw staying in the hotel with their owners. This means some rooms may have a flea problem as we encountered flea (bed bug?) bites in our otherwise perfect room! Nice and very courteous breakfast lounge staff.

Swimming pool access for older persons needs to be improved. Proper hand railing and steps into the pool need to be installed Overall property is superb!!

la cortesia del personale, la pulizia, i servizi, tutti eccellenti. mi ha invece deluso la richiesta di pagamento per usufruire di una stanza di appoggio il giorno della partenza, che solitamente non viene fatta pagare. Almeno nelle mie precedenti esperienze in strutture dello stesso livello del Palace