Best Western Northgate Inn

motel under construction lots of mess and noise

I was very disappointed in this hotel. I have a level of expectation for a Best Western hotel, and this ain't it! I didn't realize when booking that all rooms are outside, and you have to walk up poorly lit stairs to get to your room. The lobby and room itself smelled so strongly of gross disinfectant, yet still seemed dirty. I immediately got a headache. The bedspead on the bed had an obvious cigarette burn in it. The door didn't close itself all the way unless pushed on until you heard a click. As a female traveling alone, I felt very unsafe. One bonus was that the front desk was friendly and kind, and I believe when she saw that I was alone, she upgraded my room so that at least I was not at the back of the hotel. Still - it felt dirty and unsafe. I looked for security cameras in stairwell and walkway and didn't see any. Also, be sure to bring a blanket because the linens are paper-thin. Only had a sheet and very thin (damaged) bedspread. I hate to leave bad reviews, but this place is NOT your typical BW. Solo travelers - spend more $$ and choose a safer option! Thank you to the kind front desk agent though, who clearly tried to get me the safest room possible.

There was nowhere to park close to our room, when checking they did not tell us that and they knew we were from out of town. It said they had a pool so I took my bathing suit, only had an outdoor pool that looked so disgusting. We got accused of smoking in the room so they could charge us extra, we had the “do not disturb “ sign on door and they went into our room anyway. Then when I complained about them going into our room anyways they took my “do not disturb” sign off the door handle and placed it on the ground RIGHT in front of our room. Very unprofessional behavior!!! There was trash all over the parking lot. We were so ready to get out of there. Very weird vibe there. And I kept hearing a camera clicking noise. About 3 different times and the tv was off so it couldn’t have been that. I’ve been to plenty “non smoking” rooms and they all normally smell faintly of smoke but this is the first time it’s ever been blamed on us. We were barely at the room this trip. We just had to come to let my husband sign some paperwork and were very busy doing that the whole one day we were there. We checked in about 11pm-12am as we had to drive all the way from Tennessee. So we had to get up early the next morning to go handle some business and didn’t get back to the room until about 5pm. My husband had to change the tensioner pulley on our equinox so we weren’t in the room until about 9-10pm to go to sleep. Will NEVER stay again if we ever have to go back there.

The staff was friendly, everything was clean and the parking lot was well lit.

The over all quality ofnthisnproperty leads me to recommend that fornanother 20 dollars you could stay at one of the other hotels in town and have a much cleaner and more secure place to stay

The carpet needed cleaned or replaced. The pool had no water. Other than that the stay was fine.

Requested handicap room ahead of time. When I checked in I again requested a handicap room. When I got to our room it was not a handicap room. Getting in and out of the bathroom was very difficult.

Super clean and comfy pet friendly. Truck parking! Room was very clean and spacious beds were comfy.

We booked this motel because it has a swimming pool. After driving 745 miles yesterday we were looking forward to a swim. When we arrived we were told it was closed for repairs. If this information had been on their web site we obviously would have chosen another option.

Very clean rooms, good breakfast, but pool was closed and it never stated that when reserving the room or wouldve stayed somewhere else¡

Everything was clean, the staff was nice and very helpful. We had an issue with the key to our room and the staff was quick to correct the issue. Would stay here again if passing through.

Was the worst place i,have stayed. No water and when we did it was dirty

No water for bath or shower. Maid service knocked on door 3 hours before check out

The shower didn’t work and after a day of softball we had to sleep with no shower. Woke up Saturday let them know of the shower problem. They instructed me how to use turn on the shower. Tried it again with their instructions and still no water. They finally came to my room after my 3rd attempt of asking them to come see it. The lady came in and finally noticed the faucet was not working. They had yo get a maintenance man to come in. We had to head back to the fields with no shower. Also the toilet tank was about to fall off. I pointed this out also. The maintenance man fixed the problem. We finally were able to shower about 3pm Saturday. I didn’t want to complain but they had some others with similar problems with faucets and cleanliness. I watched them give back money to a couple and one of the house maids argued with the couple about the cleanliness. That lady was very unprofessional in my eyes. After all we did pay for the service.

The staff was friendly, everything was clean and the parking lot was well lit.

The hotel staff was so kind and helpful. The rooms were clean and cozy. Highly recommend this hotel.

Property around hotel was not very clean or well kept. Breakfast items did not seem freshly made.

Great steak house next door, But no hot water, tolite didn't work right, moldy smell in room, breakfast was not good stale items and some icy cold. Not a good place to stay.

Staff was nice. Room was nice and clean. We’d been traveling for almost 2 weeks. This was the most comfortable bed we’ve been in! Pillows were awesome! Price was great! Nice and quiet. Warm breakfast and coffee!

This was absolutely the worst experience I have ever encountered if with a hotel it was absolutely horrible. The water in the bathtub would not drain while showered. I had to call the front desk to get some come turn on the water so I could shower, there was water stains on the ceiling on the curtains. The strip on the bottom of the door was sticking out, I am surprised I didn't cut my legs.The faucet in the sink was barely coming out. It was a TOTAL NIGHTMARE, and I took photos of everything, it was absolute a horrible EXPERIENCE.

Location, staff, size, breakfast❗❗

Awesome, very clean beer quiet super comfy bed

Comfortable room. Better than expected for the price. Great customer service. No complaints.

The hotel staff was so kind and helpful. The rooms were clean and cozy. Highly recommend this hotel.

It was very quiet. Room was spacious and clean

Staff was nice. Room was nice and clean. We’d been traveling for almost 2 weeks. This was the most comfortable bed we’ve been in! Pillows were awesome! Price was great! Nice and quiet. Warm breakfast and coffee!

Our hotel stay at the Best Western was very nice. The facility was very clean and quiet. There was a restaurant next door that was really good.

Room was great, comfortable, clean, and spacious.

Super clean and comfy pet friendly. Truck parking! Room was very clean and spacious beds were comfy.

Nice and quiet area. Comfortable bed.

Everything was clean, the staff was nice and very helpful. We had an issue with the key to our room and the staff was quick to correct the issue. Would stay here again if passing through.

The shower didn’t work and after a day of softball we had to sleep with no shower. Woke up Saturday let them know of the shower problem. They instructed me how to use turn on the shower. Tried it again with their instructions and still no water. They finally came to my room after my 3rd attempt of asking them to come see it. The lady came in and finally noticed the faucet was not working. They had yo get a maintenance man to come in. We had to head back to the fields with no shower. Also the toilet tank was about to fall off. I pointed this out also. The maintenance man fixed the problem. We finally were able to shower about 3pm Saturday. I didn’t want to complain but they had some others with similar problems with faucets and cleanliness. I watched them give back money to a couple and one of the house maids argued with the couple about the cleanliness. That lady was very unprofessional in my eyes. After all we did pay for the service.

The staff was friendly, everything was clean and the parking lot was well lit.

The hotel staff was so kind and helpful. The rooms were clean and cozy. Highly recommend this hotel.

It was OK. The service was pretty poor. The front desk staff was not very friendly.

Staff was nice. Room was nice and clean. We’d been traveling for almost 2 weeks. This was the most comfortable bed we’ve been in! Pillows were awesome! Price was great! Nice and quiet. Warm breakfast and coffee!

Sick of hidden fees with Expedia hotels. $20 for a dog on your site, $25 at the hotel and the host was real nasty about it.

Requested handicap room ahead of time. When I checked in I again requested a handicap room. When I got to our room it was not a handicap room. Getting in and out of the bathroom was very difficult.

easy to check in staff was very nice and friendly

Loved the breakfast and staff was so nice and accommodating

Location, staff, size, breakfast❗❗

Everything we needed for a short stay, low cost, nice location, surroundings were nice and convenient.

Great location. Walkable to restaurants and shopping. Clean hotel inside and out. Great free breakfast. I felt safe for my vehicle and myself.

Great spot

The staff was friendly, everything was clean and the parking lot was well lit.

Good location

Our hotel stay at the Best Western was very nice. The facility was very clean and quiet. There was a restaurant next door that was really good.

Real nice and clean. Steakhouse next to it was amazing alao.

Nice and quiet area. Comfortable bed.

Conveniently located next to a Walmart and various eating establishments.

Location, staff, size, breakfast❗❗

Great location. Walkable to restaurants and shopping. Clean hotel inside and out. Great free breakfast. I felt safe for my vehicle and myself.

Property around hotel was not very clean or well kept. Breakfast items did not seem freshly made.

Great steak house next door, But no hot water, tolite didn't work right, moldy smell in room, breakfast was not good stale items and some icy cold. Not a good place to stay.

Great breakfast and really nice staff. Good value

Staff was nice. Room was nice and clean. We’d been traveling for almost 2 weeks. This was the most comfortable bed we’ve been in! Pillows were awesome! Price was great! Nice and quiet. Warm breakfast and coffee!

My recent stay was a rather disappointing experience. The wifi was weak to non-existent, making it impossible to get any work done. Breakfast was also a letdown, as they ran out of food quite early. Additionally, my room door was difficult to close properly, which was quite frustrating. Overall, the stay did not meet my expectations.

Real nice and clean. Steakhouse next to it was amazing alao.

Loved the breakfast and staff was so nice and accommodating

Very clean rooms, good breakfast, but pool was closed and it never stated that when reserving the room or wouldve stayed somewhere else¡