Eurostars Palacio de Santa Marta

Prima

Gran bella camera, personale gentilissimo. Hotel a poche decine di metri dalla Plaza Mayor. Il parcheggio è sicuro, non esattamente vicino ma non si può chiedere di più a un hotel nel cuore di una citta medioevale

I booked a room with two beds having previously used the filter option in the hotels.com app to only show me properties with two bed options. When I got to the room I confirmed during check-in it was a room with two beds. However, when we got to the room it only had one double bed. I went back down and reception informed me it must have been hotels.com's error and they had no more rooms with two beds available. I found this strange because the hotels.com app was still giving me the option to book rooms with two beds but the receptionist said they wasn't possible and instead offered me another single room at a slightly discounted rate as a solution. At this point I'd been going back and forth with hotels.com and reception for 90 minutes and it was getting late. The original room we were given was right next to the area where breakfast is served and as such became very noisy from 7am onwards with the sound of the coffee machine going, cutlery clattering and other guests chattering. The second room we were given was on the third floor and became a sun trap in the morning with very little ventilation. The property's layout was particularly confusing with two different lifts connecting different parts of the second and third floors that are inaccesible to each other without first crossing a corridor on the first floor. Hotels.com could also have advertised that the property's restaurant and swimming pool only operate in season and therefore weren't available during our stay.

Vackert hotell centralt läge

Experiencia no muy satisfactoria, nos asignaron habitación tipo zulo y tenía sus incomodidades, sobretodo para acceder con equipaje. Para no repetir.