波士頓 - 安多佛希爾頓逸林飯店及度假村

Pool Hot tub Restaurant (breakfast buffet 😋) Bar Patio ( fire pit) Re modeling

I took my daughters on a 3day vacation. We stayed at double tree Hilton, let’s start off with the customer service A1 very helpful, professional. And oh my God, their cookies do not forget to ask front desk. Amazing. Room was Super clean. Kids enjoyed the swimming pool, while I enjoyed the fitness center. Overall great experience will definitely come again.

The employees were very pleasant. The hotel overall is pretty outdated. We stayed hwre specifically because my son wanted to stay at a place with a pool. The unfortunate part is that the pool was actually filthy. There was grime above the water line where other guests (at some point in time) had actually drawn the word "ewwww" in the grime. The breakfast buffet was pricey for what was offered.

Meet my needs, was ok. OK service, ok room, disappointed the pool and hot tub were closed for my entire stay.

Brown hot tub and brown water. Breakfast is not included

Nice hotel. I liked the on site restaurant and pub. Staff very polite. Pool very nice.

Pool and hot tub were clean and warm.

Had a great time in the bar. Awesome bartender and good wings.

I was surprised to see that the indoor pool was not heated. That was disappointing. Also, one night there were no towels by the pool and the phone in the pool area to call the office was not working.

We loved the 2 pools and the hote tub

stayed at the DoubleTree by Hilton and was disappointed with the room’s condition. The bathtub was dirty when I arrived, and the body wash dispenser was empty. After notifying housekeeping, they only refilled the shampoo but still didn’t replace the body wash. Overall, the room felt outdated and in need of upgrades. For the price and reputation of the Hilton brand, I expected a much better experience.

I woke up to a moving cockroach next to the pillow in my bed and even more disturbing was that the front staff at the reception, didn’t even seem to care. Do not stay here. It’s disgusting.

Room was just ok. Shower had some hair in the tub that should have been cleaned. Pillows needed upgrading.

Toilet water was brown. When flushed it flooded the bathroom floor. Charged $25.00 for early checkin even though the room was ready. Two rooms were to be together instead we were on floors 3 and 5. Would never stay there again

Room was absolutely disgusting! They put us in another room which was just as dirty. Everything was extremely filthy, walls, bed frame, tub, lamp, carpet. There was even urine and feces stains on bathroom floor. We asked for a mop or cleaner to clean it ourselves, but they wouldn’t give us anything. To top it off my friend woke up with a cockroach in her bed.

Friendly staff and clean room.

The front desk people were wonderful and kind. The breakfast was expensive and not the best quality. Our room had stains all over the carpet, and under the chair in the room, when we pulled the ottoman out, there was trash, an earring and loose change. A smear of what looked like fecal matter by the toilet flush handle which was super gross. Those things aside, it was all fine. There was a wedding happening, and it was fun to see the people all dressed up and having a good time.

Amazing staff, very clean hotel, great rooms

Overall the hotel is starting to show it's age and needs a major refreshing. Our room was dirty, hallways and elevator were dirty. No daily room cleaning unless requested. Bed was uncomfortable, springs could be felt. Just an "Ok" stay.

Perfect for my Christmas Eve overnight. Impeccable service, room was immaculate and spacious, lovely lounge to wait for my ride.

Even the room television was not working and it was so inconvenient to stay in that room

This is such a quiet and comfortable hotel. The beds are amazing and you do not hear any noise from the hallway or other guests. Best night’s sleep I have had in ages!

Great service, huge room, clean.

The hotel is modern and clean and overall quite nice. We didn’t hear any of our neighbors, but our room was at the end of the hall near a service bay with a lot of noisy machinery (dumpsters/trash compactors?) that ran on and off through the night and woke us up multiple times.

Sound Proofed rooms

The TV and phone were not working when we checked in. The front and desk staff and engineer fixed quickly. My guest got food poisoning after eating a hamburger at the restaurant inside the hotel. She was throwing up all night all.

Clean, quiet, spacious

Staff was friendly, hotel was clean, looks like you average corporate hotel but if you need to be in the area, highly recommend. Beds were super comfy! Lots of outlets (usb and regular). Water pressure wasn’t great but everything was.

Perfect for my Christmas Eve overnight. Impeccable service, room was immaculate and spacious, lovely lounge to wait for my ride.

Shower did not work, and then at 8am someone walked right into my room while my children were sleeping. No knock, just used a key, entered my room & turned the light on waking all of us up in a panic. Absolutely terrible and horrifying

Unhelpful staff

The staff is so professional and polite. The rooms are clean and comfortable. Every time I reserve a room it is a wonderful stay

Overall, my experience was satisfactory. However, I noticed that a white woman working at the front desk appeared to treat customers differently based on race. Her interactions with Black customers seemed noticeably less courteous than with others, which I found disappointing and unprofessional.

It took a very long time to check in as there was a huge line and only one attendant. The restaurant didn’t open at 5 but afte

My family and I were forced to leave by police at 2am tonight by your employee, Casey. I came to the front desk around 1:55 am after I woke to use the bathroom in my room and it would not flush. I asked for maintenance then asked for another room then I was told there was nothing that could be done. Casey was the opposite of helpful. It is almost as if they feel bad about their life choices that landed them working at a overnight shift at a hotel. Regardless the reason, the person has zero compassion as a human. I was accused of being intoxicated which I do not drink because the other issue here is I have terminal end stage liver disease with cancer complications and currently waiting a transplant or I will die. I just wanted to have a working toilet. I was insulted and offended by the level of service provided. I also had no where else to go and was here for Father’s Day to take my family to Canobie Lake park. Those tickets are lost as well. At the minimum I would appreciate a full refund. I will follow up Monday with a phone call to management. Let us hope it this blatant robbery is made right. The police officers that came also agreed with us this was the stupid waste of their time. If it is default policy for customer service to just call escalate and call the cops, then I question this business. I have traveled over 25 years at hundreds if not thousands of hotels throughout the world and never had something like this happen. What a sad world we live in.

The stay itself was fine, but check in was horrible. I reserved a room online, had a confirmation number but when i checked in i was told my room wasn't cleaned. I checked in 20 minutesafter 3pm. I stood there for almost an hour waiting for a clean room.

Always great. Staff is the best!

Friendly staff Easy check in / check out Delicious cookies Room was clean Only complaint was AC didnt work well so room got a little warm. Hallwaya pool area all clean Wonderful stay ! Would book here again

The front desk staff when we were checking out. She answered all our questions and was super friendly. It was like she was actually happy to see us. Great service. The hotel is very nice and well maintained. The rooms were comfortable as always..

Amazing staff, very clean hotel, great rooms

Close to the highway

Convenient

Overall, our stay was excellent except for the fact that our room was either not made up or not completely made up each day. Great location for the Boston/Salem area on MA and southern NH!

I enjoyed the safe, quiet neighborhood for walking outside.

Quiet location with lots of parking. Check in staff were very friendly. Inside of hotel was a bit dated, but good room size and amenities.

Checking in was easy. Room was clean. A little far from local amenities but there is a small concession shop, drink machine and ice machine. USB ports and power outlets around the room. Very conveniently located off the highway.

Very clean and quiet, close to services

Very easy to find

Great location!

Secluded yet central. Good food. Nice amenities. Lovely staff.

Expected the steak and seafood restaurant to be open, but it was not. I also expecting the bar to have the atmosphere of a bar but it didn’t. I waited an unreasonable amount of time for a sandwich at the bar. It was very brightly lit and loud and not the atmosphere I expected. The pool was nice though.

Breakfast was great, brewed fresh decaf coffee for us all 3 days. Beds were a little too soft for me, that was my only issue,

Brown hot tub and brown water. Breakfast is not included

Nice hotel. I liked the on site restaurant and pub. Staff very polite. Pool very nice.

The front desk people were wonderful and kind. The breakfast was expensive and not the best quality. Our room had stains all over the carpet, and under the chair in the room, when we pulled the ottoman out, there was trash, an earring and loose change. A smear of what looked like fecal matter by the toilet flush handle which was super gross. Those things aside, it was all fine. There was a wedding happening, and it was fun to see the people all dressed up and having a good time.

Continental Breakfast should be free. They charge 18 buffet breakfas.

Excellent breakfast and friendly staff.

When to the restaurant Characters in the evening no one was at the bar food dirty dishes were everywhere and no one working.

All employees were very polite and helpful. The only issue I had was the restaurant, options were very limited. It would be better if there were more of a selection.

Breakfast awesome but a little pricy