The Lodge at Jaguar Reef

After an initial mix-up of the rooms we were given a really nice 2 bed apartment overlooking the sea with a private hot tub. The hotel itself is really nice, very spacious. We had a 2 bed apartment which was massive and had a really good kitchen. The on-site restaurants are good but expensive ($30 USD for a small pizza), but kids' meals are reasonable. The biggest issue (not fault of the hotel) is that there is big sargassum issue from March to June which means you cannot enter the sea from the beach - this was a major disappointment as no picture shows this and there is a strong smell over the entire area. The hot tub is nice but the design meant that water could fall down (onto people walking below). The pools are small but fine. Taxis to the village are very expensive at $25 USD for 2 km but there are free bikes to use on site. The dock is great. Overall, I would recommend outside of the Sargassum season.

Had a great two night stay at The Lodge at Jaguar Reef. All of the staff members that we interacted with were helpful and accommodating......especially Julio at the front desk! Amazing room and property. Drinks and bartenders from the restaurant bar and the Big Dock bar were awesome. If we ever return to the area I can't imagine not staying here.

Wonderful place and the staff was exceptional! We will be back.

The staff is very friendly and kind. The first night we had some issues with the ac in our room, after speaking with Robin in the guest lobby she immediately got her manager on the phone and together they found the best solution to accommodate my family and I immediately. They apologized several times for the inconvenience and provided us with a complementary meal in the restaurant. The food was good and staff once again was pleasant. Our room was clean and the property was well kept. Thank you to the staff at jaguar reef

Great accommodations!