Comfort Suites West Indianapolis - Brownsburg

The kitchen staff were very helpful. The pool seemed clean and inviting. The room was excellent but I would have liked more coffee! The only thing I would really have changed, having a couple or even one bench outside the front Door!

Usually stay here when we are in town to visit family, and it's always a super easy process to get checked in. Rooms are kinda standard hotel, but they're clean and the beds are perfect for my preference. Offering the free cribs is huge for me since I've got an almost 2 year old. Pool is clean and nice. Free breakfast is decent, just wish there were some more options maybe. All in all, 5 stars all around. See you guys next time we are in town!

The hotel was clean, and nice. I have no complaints there. Unfortunately this only allows a review of the hotel. If I could though I would give hotels.com 0 stars. The pool at this hotel isn’t operable, and hasn’t been for several months. We have young kids looking forward to swimming. Expecting the pool to be open. Why? Because the hotel.com site shows pictures of a fully functioning pool. Even though the hotel notified them that it wasn’t working months ago. Hotels.com took pool off of the hotels amenities list, and left the photos of the pool. The pictures showed me a nice hotel with a nice pool, so no need to look at the amenities list. Anyway, I contacted hotels.com talked what I have to assume was Ai, the bot informed me that I would be contacted by their supervisor. That was a week ago, and I have t heard squat. There’s lots of other sites out there, it may be time for me at least to try another site. Very disappointed.

I booked through hotels.com which made this a third party booking to my detriment. We showed up with my 13 year and her friend to swim and the pool was freaking closed! I said there was nothing about it on hotels.com and he was like “it’s on our website.” To which I replied, “who books a hotel on a third party website then checks the hotel’s direct website afterwards (lesson learned I guess)! The guy helping said I could check next door to see if they would let us swim at the home2suites and indicated they have let people do this before. I seriously doubted this as I’ve worked at hotels and there are liability issues with this and the lady next door confirmed that in fact no, they do not allow this. If I didn’t book third party I would have cancelled and went next door but I couldn’t get a hold of an actual person at hotels.com! So I asked to be upgraded to a room with a jacuzzi and he was like, “ we got rid of those during the remodel!” Dude literally offered me no solution and no compassion. After all of this, I was done but my precious 13 year and her friend We’re like, “it’s cool, we’ll hang out in the bath tub!!!” I wish I handled disappointment as well as they did. Then we ask if there is WiFi and you have to sign up for their freaking choice privileges website to get WiFi!?!? Then I flip open my bed and there is a small stain on my sheet and the sheets themselves are barely covered by the duvet so during sleep the insert was on my skin- gross! Rest of stay was fine

Great location! We had car trouble and the hotel was located a couple blocks from a Firestone Service Center. They were very accommodating with extending our stay an extra night while our car was being repaired. Also this property offers guest laundry and is right next door to a Walmart Super Center. Such great staff and the breakfast was more than muffins and cold cereal! If we are ever in the Indy area again, will definitely stay here!

everything was pretty close to this hotel really like that it was easy to park and easy to get around

Very friendly staff. Extremely clean common areas. Pool was very clean but a little cold. Breakfast was decent and the girl was very sweet and personable that took care of breakfast. Desk staff were always pleasant. Older hotel but reasonably priced. Would stay again. Wasn’t overcrowded when we stayed there.

The parking is not the best but the rest is fantastic

Overall nice choice, clean and comfortable, the hide-a- bed couch was hard as a rock but beds wonderful. Elevator sounds a little rickety and was glad we didn’t get stuck in it!

Property was very clean. The staff were friendly and helpful. I was in with a group of people with classic cars for an event. The parking was large and safe/secure which easily accomodated our needs. Local area has a nice selection of places to eat. Great experience!!

Convenient location right off the i74 with plenty of dining options nearby. The buffet breakfast was delicious plenty of options to choose from. Overall the state of the hotel was average. You pay what you get. Definitely needs more updating & deep cleaning. During check in we were given a room on the 1st floor with dirty bed sheets and a very musty smell. We politely asked to switch rooms. We were given a room on the third floor that appeared cleaner & quieter.

I booked through hotels.com which made this a third party booking to my detriment. We showed up with my 13 year and her friend to swim and the pool was freaking closed! I said there was nothing about it on hotels.com and he was like “it’s on our website.” To which I replied, “who books a hotel on a third party website then checks the hotel’s direct website afterwards (lesson learned I guess)! The guy helping said I could check next door to see if they would let us swim at the home2suites and indicated they have let people do this before. I seriously doubted this as I’ve worked at hotels and there are liability issues with this and the lady next door confirmed that in fact no, they do not allow this. If I didn’t book third party I would have cancelled and went next door but I couldn’t get a hold of an actual person at hotels.com! So I asked to be upgraded to a room with a jacuzzi and he was like, “ we got rid of those during the remodel!” Dude literally offered me no solution and no compassion. After all of this, I was done but my precious 13 year and her friend We’re like, “it’s cool, we’ll hang out in the bath tub!!!” I wish I handled disappointment as well as they did. Then we ask if there is WiFi and you have to sign up for their freaking choice privileges website to get WiFi!?!? Then I flip open my bed and there is a small stain on my sheet and the sheets themselves are barely covered by the duvet so during sleep the insert was on my skin- gross! Rest of stay was fine

The link is not working on the confirmation email. We followed that and it took us a hour out of our way. Plus Not sure why we were put in a handicapped room but it was a bigger room. So that was nice. But there was no remote to the tv and even after getting one from the front desk it didn’t work. There was trash underneath the bed. When I checked out I told the front desk about these issues but they would barely speak to me as they were on their cell phone.

The stay was ok but the room I was in had sooo many lady bugs & stick bugs drove me crazy

Hotel, room and dining area were exceptionally clean. Staff were friendly and accommodating. It’s wonderful to meet a friendly smile after being on the road all day. They exceeded my expectations.

Everything was great. The hotel was very clean ! Thank you

This hotel was very clean in all areas of the hotel. Staff was excellent checking in not a luxury hotel but exactly what we were looking for a comfortable bed and a clean space with a breakfast.

Ants. In the room

We stay at this property often but this last visit was our last. We were charged additional fees at check in the room had stained blankets. Hand prints on the wall and hair in the towels. In my opinion for 160$ a night it has gone downhill but the prices have gone up.

Great price for a clean and comfortable hotel.

Spacious, newly renovated rooms. Very clean.

It was a very nice hotel, the rooms were very clean and the staff was very friendly. The only problem was that when I tried connecting to my hotel wi-fi it said "no internet connection" for the whole week I was there. The staff said there was a new provider so maybe that was the problem?

The room was clean and the bed was comfortable. But the noise from the interstate was awful. If I'd not had a whitenoise app on my phone, I'd not have slept a wink. Also there seemed to be problems with a lot of doors around the facility. The door to our room was very hard to push open. And the door to the pool had to be kept propped open. I'll likely not stay here again.

The freeway noise directly outside our window was extremely loud. The shower water pressure was lacking. Hotel was clean and convenient.

We had a very nice stay. Easy check-in & out. Everything was clean & nice bathroom. Room was quite spacious & air conditioning worked great. No guide for the TV was our only complaint. Decent breakfast.

It was super clean and the staff was great. The only thing I would suggest is replacing the steep curved bottom bathtub. There was no flat surface to stand and no bar to hold on to keep from slipping. It was like trying to shower in half a pipe laid lengthwise.

Would have liked a bed that was not so hard. I didn't sleep well. And the bath tub was pretty slick to stand on

Large room.

Overall great stay, some recommendations better breakfast, better TV experience. Just basic cable. Was looking for apps. WiFi connection process was too long. You should be able to just connect once you enter your room number and last name.

The rooms facing the highway were extremely noisy. The room had an overwhelming smell of cleaning fluid.

Front desk lady was super nice and very helpful!

Hotel was good location for us. Unfortunately upon arrival (7:30pm on 02.Jul.2025) the front desk was empty. Despite ringing the bell etc, we waited for 15 min for someone to show up. On top of that the coffee they had out was ice cold and the customer service attendant “Briana” was just plain rude…. I asked if she would make some fresh coffee and she rolled her eyes and acted put out. Horrendous really.

We got in late after a wedding, and the staff were friendly and got us checked in quickly. There was a group of teenagers on our floor, but the building was built so well, we didn't hear a thing! Slept great!

Staff member was friendly and efficient at check in. The property was clean and in good repair in all areas. Morning staff were outgoing and friendly and breakfast was very good. Highly recommend this property and would definitely stay here again.

The link is not working on the confirmation email. We followed that and it took us a hour out of our way. Plus Not sure why we were put in a handicapped room but it was a bigger room. So that was nice. But there was no remote to the tv and even after getting one from the front desk it didn’t work. There was trash underneath the bed. When I checked out I told the front desk about these issues but they would barely speak to me as they were on their cell phone.

Check-in staff was very helpful and courteous.

Hotel, room and dining area were exceptionally clean. Staff were friendly and accommodating. It’s wonderful to meet a friendly smile after being on the road all day. They exceeded my expectations.

Got to hotel to check in and power was down in surrounding area which I know was out of their control. Had to be switched out of 4 separate rooms because the first room the toilet had urine already in it and the toilet was not flushing. Second room was completely down with nothing working. Third room was good, well at least I thought up until we had to switch out again @2am due to the temp being 87 degrees cause the air conditioner stopped so I had to wake up my 3 youngest children who were already asleep and my 14 yr old to help me move all of our belongings to swamp over to the last room which was infested with ants everywhere. So I had my last straw and just left and didn’t decide to stay the another night. The waffle machine was down which my kids were looking forward to the morning of and was disappointed. The hotel manager Rita Mattox and the night employee Ethan had such a horrible attitude because of my complaints which they offered no sympathy and even Ethan had the nerve to roll his eyes and huff because I asked for assistance while carrying all of our belongings and trying to get back settled in the other room with my irritated autistic 3 yr old and 9 yr old foster children.

This hotel was very clean in all areas of the hotel. Staff was excellent checking in not a luxury hotel but exactly what we were looking for a comfortable bed and a clean space with a breakfast.

People work there very friendly 🙂

We love staying at the Comfort Suites West. It’s a safe area, very clean, and a short drive to downtown Indianapolis.

Staff was very pleasant, and hotel is very clean and conveniently located.

Just a basic location off the freeway

Convenient location to grocery and restaurants. Quiet area and very clean facilities

Love it. Convenient for shopping and restaurants.

Very nice rooms, friendly staff, quiet, safe environment with Walmart, Gas, stores and restaurants within walking distance if you need it, Very Close!!

Close to the highway and friendly staff.

Fantastic staff, room was great, walking distance to restaurants and Walmart

Excellent location for easy access for groceries.

Great stop for us in a cute town!

Pretty nice Hotel, beds were a bit hard for my liking but that's subjective. The breakfast was great with both hot and cold offerings. Will definitely be back again.

Clean, up to date, excellent bfast, easy access.

This hotel had friendly staff, clean facilities and was close to our destination. The breakfast was nice and the kitchen staff excellent.

We had a very nice stay. Easy check-in & out. Everything was clean & nice bathroom. Room was quite spacious & air conditioning worked great. No guide for the TV was our only complaint. Decent breakfast.

Rooms were good, clean, and comfortable. Breakfast was your typical continental spread, however one of the days there were so many people in the breakfast area that the employee was having trouble keeping the hot items (eggs, biscuits, potatoes, bacon) stocked. All in all the hotel was sufficient enough for our stay.

This hotel was very clean in all areas of the hotel. Staff was excellent checking in not a luxury hotel but exactly what we were looking for a comfortable bed and a clean space with a breakfast.

Nice stay. Only issue was there was nowhere to sit for breakfast and they were running out of food frequently - but they were definitely doing their best to keep up!

We had the best sleep! Husband likes a flatter, bigger pillow, I thought the pillows were fine. Breakfast, normal hotel fare. Was good. Check in was easy. Liked the infused water and coffee. Excellent stay!

Ran out of breakfast at 7:30 A little bit disappointed

Very clean and a good breakfast.