Booked two rooms, same price and one (though on the 2nd floor) basically was like a basement room. The window looked at the back of the slide to the pool and the blinds had to be kept closed. The bathroom floor had some gum stuck on the floor. The other room (same floor other side of hallway, unable to get attached rooms per request) one bed was extremely warn out (mattress) though pillows were comfortable. Cigarette smoke came through the A/C vents off and on. Unfortunately had noisy upstairs neighbors and with the new faux hardwood floors you hear every drop or drag or a chair, etc. Later between 1-3:30am strange activity from guests across the hallway with standing outside the room and trading ppl going in and out several times and would not have felt safe to address them. Surprised there isn’t security walking around, especially based on location. If that was on camera it should have been investigated for safety. Overall, didn’t feel welcomed upon arrival and clearly under renovation and I should have asked ahead of booking. The morning redeemed itself with very friendly staff for breakfast and greet service. However, I would not chance booking again.
Booked two rooms, same price and one (though on the 2nd floor) basically was like a basement room. The window looked at the back of the slide to the pool and the blinds had to be kept closed. The bathroom floor had some gum stuck on the floor. The other room (same floor other side of hallway, unable to get attached rooms per request) one bed was extremely warn out (mattress) though pillows were comfortable. Cigarette smoke came through the A/C vents off and on. Unfortunately had noisy upstairs neighbors and with the new faux hardwood floors you hear every drop or drag or a chair, etc. Later between 1-3:30am strange activity from guests across the hallway with standing outside the room and trading ppl going in and out several times and would not have felt safe to address them. Surprised there isn’t security walking around, especially based on location. If that was on camera it should have been investigated for safety. Overall, didn’t feel welcomed upon arrival and clearly under renovation and I should have asked ahead of booking. The morning redeemed itself with very friendly staff for breakfast and greet service. However, I would not chance booking again.
