Holiday Inn Resort Shinano-Omachi Kuroyon by IHG

Todo muy bien

Excelente Resort a pie de montaña, ambiente familiar, todo el personal muy antento, muy limpio y estético, el desayuno buffete delicioso y el menú de la carta también muy rico !!!El area de Onsen muy limpia Regresaría sin duda 👌

아침식사도 매우 만족, 객실도 정말 최고였어요. 조용하고 너무 즐거운 숙소였습니다.

新館のベランダ付きの部屋に一泊しました。 部屋は真新しくて広く機能的で満足しました。 ただし、空調から小さい音だけれど電車の発車ベルのような音がしょっちゅうしていました。おそらくファンの音だと思います。 また、1時間か2時間おき位にやはり空調と思われる所からガシャーン、という大きな音が聞こえてきました。 仕様かもしれませんが、直せるなら調整した方が良いでしょう。 サービサスについては接客姿勢は良いのだけれど、トレーニングやオペレーションがよくありません。 例えば、ルームサービスの朝食を翌朝7時に持ってきて欲しいと電話で頼んだら、出来れば翌朝電話して欲しいと言われ、そういうものかと思ったら、やっぱり出来ますと後から電話してきました。 ルームサービスに電話をしたらつながらなかったので、レセプションに行った際に頼んだら、出来ればルームサービスに電話して欲しいと

Title: Misleading “Private Onsen” Listing – Not What Was Advertised We booked this property specifically because it was advertised on Hotels.com as having a “private onsen,” and we paid a premium price under the belief that the onsen would be attached to our room and available for our private use 24/7. The listing showed beautiful photos of what appeared to be an outdoor private onsen and mentioned that a bathing fee would be charged per night (though it did not disclose the cost). Based on this description and imagery, it was reasonable to believe we were booking a room with a private, in-room onsen experience. However, upon arrival, we learned there was no onsen attached to our room at all. The “private onsen” is actually a small indoor bathing room available to any hotel guest for 1,500 yen per use. Although it is ‘clean’ it looks NOTHING like any photo we saw, it had a musty feel to it and it must be reserved in advance, and time slots may not be available at the requested time. We essentially paid an exclusive rate for an amenity that was neither exclusive nor as portrayed. The experience did not match the advertising, and that was extremely disappointing. We contacted hotels.com immediately the first night we stayed there through their customer support chat, and the lady was incredibly unhelpful/rude and did not understand the issue. She even tried to gaslight us into believing the 1500 yen per onsen trip was just the bathing tax they specified on their website. It