Birchwood inn

The toilet was broken. The end table was broken leg could not use. The floor was dirty never cleaned anytime of our stay. The pool was nasty so much bug and the chairs were broken at pool and gate was broken to pool some much weeds and vines grew over the lights around pool. No hair dryer and coffee pot was broke. It was very quiet there peaceful but needs more TLC and updated get rid of old broken stuff

The price was good for what it was, not updated, but did the job for a night. Location ok, little off the busy path, but didn't mind that to much. Girl was nice at the front desk but knew nothing about the area and local amenities. Pool could have used love. No where to sit and relax catch some rays.

Observations: flies all over the room. Yes it’s near the bay but fly traps or nets might be useful because you legit sleep with flies all in the room with you after killing many a day. Washing machine and dryer broken. No sodas as advertised. Tub was dirty upon arrival The pool was nice keeps you out of the dirty room.

The location was nice, most of the staff friendly but their limitations were costly. They advertised laundry, but the washer/dryer didnt work, pool dirty, soda and ice machine broke, trash on ground beside motel had nails sticking out, food still in cabinets in room and were told they were low on towels (only got 3 in a weeks time between us, wound up buying some). Front desk did help when overcharged for room. Took 2 adjustments. She also helped get fresh linins the night befire leaving. People in neighboring condos friendly.

The only good thing really was the pool, we had to call every time because the front was not open, even though it said it was, the toilet was so little my husbands knees were in his chest, the carpet needed an upgrade, it took the air conditioner almost 3 hours to cool the room, the shower took at minimum 5 minutes to heat completely to get a shower, I turned it all the way and it got warm so I got in after a minute or so, a few minutes later it actually got hot that I screamed and had to turn it way back Our last day was packing to leave and our smoke detector started to go off, none of the people cleaning the rooms came over, until we went and told them it was going off and we did t know why, she came over disconnected it and pulled the battery Again the pool was very nice, not extremely big but nice and clean, did need a new gate as it was falling apart to get into it It was our first time trying this hotel and to say I wish we would have spent the extra $25 and stayed where we normally do is an understatement

My stay was fine !! The motel it's self from what I could tell outside was clean inside rooms weren't fancy but did the purpose of what needed for my stay !! Staff was friendly and when ask for extra items always gave them to us!! Pool was not very busy so usually had it to yourself!! Could of used a cleaning along the sides mainly and little on bottom had built up other than that enjoy the pool for few hrs . Flys could be bad at times but didn't seem to buzz around close to ya though that's a plus!! Our door didn't seal as tight as I'd liked but managed!! Could fix door seals for more fit !! Had quiet neighbors that's a plus!! I would stay here again.

This place was unacceptable. We arrived at check in time and no management or staff were on the premises. After a phone call with other waiting guests, we were able to retrieve our key from a box. I reserved a room with a "kitchen" but found the stove dirty with two burners disconnected and broken, a filthy microwave, and a dirty fridge. There was no deadbolt on the door, and you could see daylight between the door and the jamb. The single hotel washing machine was out of order and full of water. The dryer was out of order and full of rolls of toilet paper. Seriously. We witnessed two other families call management, request a refund, and promptly leave. We did the same. Fortunately, we were able to find a much better place a few miles away for a few hundred more and Expedia immediately started the refund process. Stay away from this place. It’s a dump and needs new management.

Your location was good, and office staff helpful. Parking was convenient. However, the wall paint in the room (14) was peeling, the smoke detector was just bare wire, and the overhead light didn't work. The bar in the shower and the fridge need repair. The bed was comfortable but needs better pillows. Most pool lounge chairs were broken. Overall cleanliness wasnt very good. Cute place. Clean it up.

The plastic pool chairs were broken so you could not lay back in the sun. Nobody was in the office, you had to make a phone call and when somebody became available they would either meet you in the office which was always locked or they would come to your room to see what you needed, so you had to wait before you could go anywhere

Clean and quiet when the carnival isn't open. Great morning walks next to the bay. They have a small continental breakfast. a big parking lot if you have a boat, outside pavilions, a fish station and an outdoor pool. This was our second stay here and both times we got the room with a small kitchen.

Room was disgustingly dirty. Mold in the shower and sink. Dead bugs all over the room

Dirty sheets, bed one had sand and bed two eyelashes, unidentified bits. No excuse for that. Used my own sheet from my van.

Extremely dirty, old food in the kitchen and microwave. Floor was disgusting and made our feet black. Flies everywhere.

We had to stay here in a bind. My 16 year old daughter was terrified because of the state of the room. There was mold in the bathroom and heater. Chunks of “wood” missing from furniture, signs up that said you couldn’t plug two things in without losing power… just bad. I wish I had taken more pictures. I took this one to send to my partner back home after I figured out why my face had swollen up (I’m allergic to mold).

Bed bugs, everything was in disrepair.

Location was fine, linens had stains, pretty regular bug sightings- flies, cockroaches, spiders, no on-site staff, would not return

Bed bugs

The only thing we liked about this place was the fact that the beds were new and clean. Everything else needed updating. The room was mildewy smelling. While it was described as having a kitchenette, there was no table and chairs on which to eat. There were no utensils; usually the basics are provided. While there was nothing in the cabinets there was a sticky film. The bathroom needs an update and it would have been acceptable but the shower was meager as most of the water was coming out of the tub spout. In spite of no refunds available, we left.

Beds full of hair and stains. Flies everywhere.

Linens were very dirty No one in the office or on the property for any needs or problems

We arrived around 5 pm and was surprised the office door to check in was locked. You had to call a number and we were informed that our key was in the mailbox outside the door. The room itself was very nice although slightly musty smelling. It was spacious, with new flooring, nice paint job, clean white bed linens and towel. The locate There was also a fridge, microwave, and coffee maker. I thought there was supposed to be a hair dryer but wasn’t. Luckily, you could get one from the from office. With the exception of the beds I’d have to say that the bathroom and other furniture was pretty dated. Also, the toilet bowl wasn’t cleaned. They need a new bathroom floor too. Although I had some minor complaints, the room was very comfortable as were the beds. I would definitely recommend the hotel to others and would go back myself. The location was great too.

basic average property. One thing to correct would be damage in the bathroom. It wasn't substantial but it should have been noted by the hotel because when there is existing damage in a room, the hotel guest has a fear/concern that they will be blamed for the existing damage. Bed was comfortable.

Beds are small..not queen size..not very comfortable but I don't like firm mattresses.. Walls are thin and you can hear your neighbors talking when you're trying to sleep.. you could also smell them "smoking" so the smoke comes into the rooms around the door and window. All the chairs at the pool are broken so you cant lay out. Place is pretty clean and not a horrible place to stay so we would prob stay again.

We just needed a last minute room. Wasn't expecting the greatest. Beds were fine. Bathroom had dead bugs smashed to the wall. Stove was broke. Place could use a renovation but if I just need a place to crash, I'd take a chance and go back.

Do yourself a favor and look at other locations. This property is not taken care of at all. The ceiling titles falling off the floor. The flooring was coming up in several location. The front door had duck tape on it because of the gap between the door and the frame was too large. The door didn’t close properly. The phone number on door was to the owners who when called the office manager and told her nothing about the reasoning just to call me. That property manager was very nice and polite under the circumstances. I felt bad that she even hard to work for them.

We were traveling as a family of 4.. so space is generally a constraint at other places.. we normally book Airbnbs but since it was an impromptu trip, we searched and found the family room here and booked.. This place really exceeded my expectations.. very clean and super spacious.. it had 3 beds and a futon, a work table and chairs, breakfast table and 1 lounge chairs.. it was like a large size studio apartment.. it wasn’t luxurious but was updated with white kitchen cabinets, fresh walls etc and clean. I noticed door deadbolt wasn’t working but it still locked fully.. would stay here again.. can’t beat the convenience if you are traveling with kids.. for perspective, the normal hotel room is probably half the size or even smaller..

The only good thing really was the pool, we had to call every time because the front was not open, even though it said it was, the toilet was so little my husbands knees were in his chest, the carpet needed an upgrade, it took the air conditioner almost 3 hours to cool the room, the shower took at minimum 5 minutes to heat completely to get a shower, I turned it all the way and it got warm so I got in after a minute or so, a few minutes later it actually got hot that I screamed and had to turn it way back Our last day was packing to leave and our smoke detector started to go off, none of the people cleaning the rooms came over, until we went and told them it was going off and we did t know why, she came over disconnected it and pulled the battery Again the pool was very nice, not extremely big but nice and clean, did need a new gate as it was falling apart to get into it It was our first time trying this hotel and to say I wish we would have spent the extra $25 and stayed where we normally do is an understatement

Your location was good, and office staff helpful. Parking was convenient. However, the wall paint in the room (14) was peeling, the smoke detector was just bare wire, and the overhead light didn't work. The bar in the shower and the fridge need repair. The bed was comfortable but needs better pillows. Most pool lounge chairs were broken. Overall cleanliness wasnt very good. Cute place. Clean it up.

Kind and helpful concierge unfortunately does not outweigh the mediocrity of the property. Dont be tempted by the proximity to the fairgrounds. There are other properties at similar price points. Our room smelled of must, there was no shower curtain, rust was in abundance, and the mattress sagged splendidly. Everywhere are little notes warning you not to plug in too many things or flip channels incorrectly, otherwise the whole house of cards will tumble.

Room 14 was a dump. Broken flooring right in the entry way was a trip & fall hazard. Whole room smelled like wet carpet. Kitchenette must have come from a recycle store. 2 houseflies included in the room! Never going back.

We arrived around 5 pm and was surprised the office door to check in was locked. You had to call a number and we were informed that our key was in the mailbox outside the door. The room itself was very nice although slightly musty smelling. It was spacious, with new flooring, nice paint job, clean white bed linens and towel. The locate There was also a fridge, microwave, and coffee maker. I thought there was supposed to be a hair dryer but wasn’t. Luckily, you could get one from the from office. With the exception of the beds I’d have to say that the bathroom and other furniture was pretty dated. Also, the toilet bowl wasn’t cleaned. They need a new bathroom floor too. Although I had some minor complaints, the room was very comfortable as were the beds. I would definitely recommend the hotel to others and would go back myself. The location was great too.

The price was literally unbeatable for the area. Right on the main drag, all the shops/restaurants and local stuff is walkable. There's also a grocery store right around the corner which was nice. Same convenience as the much more expensive places nearby. Most important was the feel of the place. The staff was there and accessible and the service was personal and human. It didn't feel like a big hotel chain. It didn't even feel like a small hotel chain. It felt like a local small business, which Im pretty sure it is, and Ill take that every time.

I really want to love the Birchwood! I don’t need extravagance just a clean place to sleep! So I keep this in mind when I look at budget friendly hotels. They really have potential! It looks like they started doing some updating. Painted the walls updated flooring. The bed was nice, newer, with clean linen and comfortable. The bathroom looked like it was clean. These are the pros. Now the cons: First of all there is never staff in the office. Check in is finding doors keys in a mailbox. No one answers either of the numbers written on a piece of paper on the door. There was another guest who sat in her car an hour waiting for someone. We had to tell her to look in the mailbox for a key. This was after 9pm and she was alone. She tried calling phone numbers as well. Husband brought fishing gear and we tried to call the number to locate the fishing pier advertised. Never answered. Went to the dock to fish. Lastly the rooms just need finishing touches and proper cleaning. Tub and shower were clean but the caulk was missing and that space made the shower look dirty. The floor wasn’t updated and needed a good scrub it was dirty. The wall outside of the tub needs drywall repair and paint. All really easy cosmetic fixes. And please get your housekeeper a vacuum. Our floors were not vacuumed when we got there and they were visibly dirty. It’s really a great location in such an awesome town. Would love to see the hotel brought up to its potential.

Despite our late arrival, the staff was exceptionally communicative and responsive. They arranged to leave our keys outside the office and provided clear instructions over the phone on how to check in. The office was also closed at checkout, but the same helpful staff member guided us through the process by phone. The motel offered great value for the price, though we were surprised by the low occupancy—fewer than five cars in the parking lot on a Saturday night. We had expected a bit more activity, but it was unusually quiet. Not sure why, but it made for a peaceful stay.

MY biggest reason for a less-than-positive review is that the front office is not staffed regularly. When we arrived, there was no one there and I had to call the number on the door twice before I contacted a person. Even then, it was a long wait before someone came to check us in. We ran into another problem the next day when our key cards did not work and no one was in the office to fix them. We didn't have long to wait that time. The facilities themselves are adequate and clean. The bed was very comfortable, although the room was small and did not have a desk.

The staff was friendly and flexible. My girlfriend and I arrived late at night and we had no problems getting checked in promptly. We also asked for a late checkout and had no issues. All in all, our interactions with the team were nothing but positive.

No office staff on site upon our arrival! Sign on office door said to call a phone number to get check-in info! Was told where to find our room key, which did not work! Called phone number again and was told to try alternate key. When we finally got the door open to our room we were met with multiple flies buzzing around the room! Then when we unloaded our luggage and attempted to hang up our dress wear, NO CLOSET/HANGING SPACE We would NOT recommend this Inn

This place was unacceptable. We arrived at check in time and no management or staff were on the premises. After a phone call with other waiting guests, we were able to retrieve our key from a box. I reserved a room with a "kitchen" but found the stove dirty with two burners disconnected and broken, a filthy microwave, and a dirty fridge. There was no deadbolt on the door, and you could see daylight between the door and the jamb. The single hotel washing machine was out of order and full of water. The dryer was out of order and full of rolls of toilet paper. Seriously. We witnessed two other families call management, request a refund, and promptly leave. We did the same. Fortunately, we were able to find a much better place a few miles away for a few hundred more and Expedia immediately started the refund process. Stay away from this place. It’s a dump and needs new management.

The staff were very friendly and helpful giving us great suggestions on where to eat. The room was suitable for our needs and the beds very comfortable to sleep.

The plastic pool chairs were broken so you could not lay back in the sun. Nobody was in the office, you had to make a phone call and when somebody became available they would either meet you in the office which was always locked or they would come to your room to see what you needed, so you had to wait before you could go anywhere

Location of property near bay

The price was good for what it was, not updated, but did the job for a night. Location ok, little off the busy path, but didn't mind that to much. Girl was nice at the front desk but knew nothing about the area and local amenities. Pool could have used love. No where to sit and relax catch some rays.

Outdated but you can't beat the location nice quite right in town loved my stay

Great staff, great location. Will stay here again

This property is just outside the downtown area in a nice quite location. It share's a a driveway with residence. The lady we spoke with at that residence gave very helpful dining suggestions. The office is unmanned and we had to call a phone number posted on the door for instructions. No problem. Our key was waiting for us in the little mailbox by the office door. The first room we were told to use was clearly unmade as used towels were piled up on the bed. We called the number again and we're told to try a different room. We chose room 5. It was better than the first room and appeared to have been attended to. We're pretty laid back and weren't worried about staying there. That said... the room had clearly not been dusted or thoroughly cleaned in some time. The drop ceiling had bugs or bits of who-knows-what in places, and the bathroom was a little dirty. The tub/shower needs maintenance. The bottom surface is peeling up. We didn't try turning on the water. If you're on a tight budget, this motel is functional and the are seems very safe.

Really nice area loved the view very nice room

The location was excellent to attend the Pony Penning fair. It was almost too excellent, because on the day of the event, the streets were all blocked off and it was really hard to drive around. It's a little off the main tourist area, so it was hard for little kids to walk to where all the restaurants and activities were located. And this was probably a fluke, but our room had a lot of flies in it, so we spent an hour or so chasing them down and killing them.

A very nice lady name Jennifer checked us in. She is very kind and helpful. This motel is average but the people here are amazing and will go above and beyond to help in anyway possible. With that said, it’s a must visit again on my list. This place is right next to the carnival. It can be loud but it’s over at 10 pm. We visited the carnival every night and we LOVE it. We have the front seat to view the fireworks since it’s being held right across the street at the fire department. This place is a hidden gems. It’s not fancy. If you don’t want to spend a lot of money and you are a minimalist. This place is for you. If you stay in a room with the kitchenette, you have to bring everything including your pots and pans down to the forks and spoon. They have microwave, stove and small fridge. The beach which located in Assateague park is gorgeous. $10 per car/day or $45 per year. Bring bugs spray! The mosquitoes are awful and they sure do not discriminate. They are huge! I’m happy with our stay and would recommend this place to the minimalist lifestyle people.

I like the property because it is quiet , safe but close enough to enjoy anything on the islands that you would want to do during your trip

Clean and quiet when the carnival isn't open. Great morning walks next to the bay. They have a small continental breakfast. a big parking lot if you have a boat, outside pavilions, a fish station and an outdoor pool. This was our second stay here and both times we got the room with a small kitchen.

Nice place, family owned hotel. Across road from the water. Theres a nice pier to walk out on the water if you want. The room had a nice cold fridge, microwave, ice machine was close by. Small pool was great for my daughter. Rooms all on 1 floor, chairs there to sit outside. The pool closed too early for us, but we understood. We had a great time, got food delivery from a local restaurant, and were able to find lots of things to do.

I was charged for a room with two queen beds and got two full beds. The room was beyond dirty. The towels had brown spots. The bathroom floor was so dirty I went out and bought towels to lay on the floor. The bathroom sink had hairs in it from where someone shaved in it and it wasn't cleaned. We left on Saturday and we're unable to find the manager to inform them of the departure so nooneu was given back to us. There was supposed to be a continental breakfast from 8-10 I was told it might be 8:15 or 8:30 because the manager had a hard time getting up. Finally the room next to our which was only separated by a door played loud music from 11pm to 3am and no one stopped it.I would not recommend this place to anyone!

The people that work there are PHENOMENAL. The place is a little older but had all the island life amenities we needed. A soft, clean bed. A hot shower with good pressure. And black out curtains. Our room also had a kitchenette and a big mini fridge. Employees were kind and attentive. Great seafood restaurant up the road a bit, amazing access to the National Seashore. We were there end of March 2024, so off season. The island is a wonderful adventure. I don't see myself returning during peak season due to sheer volume of people but I'd definitely come back off season. Several restaurants available.

The staff were very friendly and helpful giving us great suggestions on where to eat. The room was suitable for our needs and the beds very comfortable to sleep.

Clean and quiet when the carnival isn't open. Great morning walks next to the bay. They have a small continental breakfast. a big parking lot if you have a boat, outside pavilions, a fish station and an outdoor pool. This was our second stay here and both times we got the room with a small kitchen.