Best Western PLUS The Arden Park Hotel

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Excellent location. Staff very friendly and helpful

Initially, we were swt up in 515. Extremely noisy due to elevator traffic. Moved to 201. Floor had very strong smell from the moment we stepped off of the elevator to our room at the end of the hall. Our room smelled as well. Staff eventually opened the window but then it was too cold in the room, even with the heat on. Staff had to come back up to close the window. During our stay the phone rang twice. Once at 730 pm and the other at 1245 am. Both times the phone just rang once. At 1130 am on the day of checkout housekeeping was kkoxking on our door - despite having confirmed late checkout at 12 pm. While the hotel rooms are beautiful and the on-site restaurant food absolutely delicious!, we would more likely choose anither hotel to stay next time we're in Stratford.

Everything was great for us. Have no complaints.

Room was clean, recently updated. Only issue was that we booked a room with jacuzzi tub. The recent renovations removed the jetted tub. So i wasn't overly impressed finding out at check in.