Holiday Inn Express & Suites - Union Gap - Yakima Area by IHG

The food was good and was well served. Parking was plenty of spaces, as safe as possible.

Staff rooms breakfast all amazing! Call to make sure the pool is open prior to arrival. It was open this time but wasn’t the last time we went!

The experience was great overall - clean room, quick check in, good morning breakfast. The only thing not great was the indoor hot tub was not working properly, leaving the water cold. The front desk was very accommodating, though, and tried to fix it on the spot. This is my second time staying here, and I'd stay again when in town.

Rooms were clean and smelled very clean. Only thing i didn't think was clean is the pool and the hot tub. It seemed like non registered guest entered and left it dirty. Hot tub had a beer bottle cap and hair balls.

I always enjoy staying here on my business trips. Very clean and beds are comfy. PLEASE GET EV LEVEL II CHARGING PLEASE. Thank you

Access to streaming would make this hotel compete with other chains. Being able to log into own netflix..

The staff is very courteous and helpful with any of your questions. The room was clean. The only thing I saw was at the pool. Looks like it could use a little bit of stain or renovation, and the water was a little bit murky other than that I would rate it 4 to 4 1/2 out of five.

Our room was on the fourth floor and there was no ice machine on our floor. We had to go down to the third floor to get ice for our room.

I didn’t like that the ice machines.didn’t work. The pancakes machine made terrible cakes. And a couple of basic things that I forgot, the front desk didn’t have. Since my car had broken down I had no way of getting to a store. My wheelchair wasn’t able to take me due to the. Fact that there wasn’t any sidewalk and I was to afraid to travel in the busy main road. The only saving grace was that the staff was very helpful and friendly!

Pool was not available didnt state online that it wouldn't be.

Always clean!

The room was beautiful just not as clean as one would expect.

Filters in ac unit were coated with thick layer of dust, floor was not vacuumed, thick layer of dust on top of bed headboard and shelves, empty body wash bottle, candy left in window seal. Just dirty. Late check in due to having to travel 3 hours. Front desk guy made me feel like an inconvenience.

Lobby and facility are well kept, customer service was excellent and so helpful and welcoming. My room was not clean, stains on bed, couch, and carpets. Body hair remained in shower from prior guests and the shower door was unable to be seen through due to the soap scum, did not feel sanitary. Otherwise, a nice experience.

Very sad. Carpets n floors were dirty and it smelled so strong of disinfectant we couldn’t stay in our room.

Very nice front deck people and the hotel is very clean!

Did not have breakfast. Room was clean, smelled nice. Check in was fast.

I really had to think on this review for a few days. I almost said something to the front desk attendant at checkout, but he was so sweet and none of this was his fault, so I let it be. But how can you guys fix something if nothing is said?? So, here goes... My family and I stayed at this hotel last spring and it was wonderful. So I had the same expectations this time around. Unfortunately that wasn't the case for this one night stay. Upon walking in to our room, I could tell that it had just been mopped, but there were dirty foot prints all over the tiles. I chalked that up to it just being a quick mop job and didn't mind too much. But later on noticed it was very sticky also. Clearly, whoever mopped didn't take much care into cleaning the floor from the previous guest. The carpet was also pretty dirty too. Two of my kids had brand new white socks on. By the end of our stay, the bottom of their socks were almost black. I'm sorry, but that's disgusting. The bank of drawers available were all so broken we could barely open them to access the extra sheet for the sofa bed. The sofa bed mattress had tons of stains on it. Pretty gross. The blankets and sheets on both queen beds had hairs all over them and one of them had what looked like red lipstick smears in a few places. We slept on top of the covers and didn't use the pillows. It was not a very comfortable stay and we won't be back. Definitely not worth the $200 we spent on this stay.

The room was large and very quiet. Breakfast was good quality and plentiful. Staff were friendly and helpful. Hotel felt clean and fresh.

Room was very spacious and clean. Staff were friendly and helpful. There is where I’ll be booking if I’m in the area again!

Don't stay in room 211 the lobby plays there music so loud at night you can't sleep

Kind Staff. Very clean! Nice bedding, plenty of pillows. I have not stayed in a hotel room for quite a while. This was a nice place that felt secure and clean. I did not get to sample the breakfast because I had my dog with me and they are not allowed near the buffet, and you are not allowed to leave them in the room alone. Also...it is put away pretty early. There were three things that bugged me. The TV sound is capped....so it will only get so loud which isn't quite loud enough (for me) when the AC is running. Second, there was no full length mirror in the room. I was getting ready for a wedding and I was really surprised to note that there wasn't one. Just the bathroom mirror, waist and up. Third, in the bathroom the tub LOOKS like there is a textured safety application in the bottom of the tub...but it is not. It is super slippery. There is one grab bar and it is helpful for getting in and out, but it's on the outside, so not useful when IN the shower. There really should be a second bar inside the shower and a grippy tub floor for safety. The only other thing was the shared shampoo, lotion, and soap. I understand the why....but just cannot do it. No more individual soaps. Glad I brought my own. Close to shopping and good eats. YES...I will stay here again.

The property felt a bit outdated. The floors were sticky. Bathroom was small as well. Overall, not very impressive.

Our room has a weird odor not sure what it was but it was disappointing for a $243 per night. We reached out to front desk and was told house keeping would come and take a look. We were out in the pool for a while and I could say the odor was still there when we came back. Otherwise, it was a good stay. Pool and HotTub were great and breakfast was really awesome.

Love how clean and spacious the rooms are.

Noise of traffic from street wake up us in 5am😖

Room was larger than expected and the bed was very comfortable.

The suite could’ve been bigger but the room was clean, the staff was friendly and accommodating, the breakfast buffet had a great selection. It was an overall pleasant experience!

The room was large and very quiet. Breakfast was good quality and plentiful. Staff were friendly and helpful. Hotel felt clean and fresh.

Our room was right above the outdoor patio and people were out there constantly being loud well past 11pm. Our fire alarm was hanging off the ceiling, not sure if it worked or not. Beds were hard and uncomfortable.

Wife accidentally left a swim suit behind and we called the same night after we got home, they told me to call back in the morning as housekeeping does not work Night Shift. Iv called multiple times, they can’t locate something from a room cleaned the night before. They told me they would call me once they spoke with housekeeping.. I had to keep initiating the call.

Staff made multiple errors on our reservation. Cancel the wrong one. Then try to blame us for the miscommunication. after clearing up the confusion and getting the room taken care of, we thought things would go smooth sailing. They made multiple charges on different cards, still saying, and blaming us for the miscommunication after we’ve let them know which card to run. Overall, the service was terrible. We had family in town for an event, and they made this extremely stressful and inconvenient.

We got there late, but the front desk staff was more than welcoming and helpful.

Room was not clean when we arrived, but it was late so we let it go. The next day we requested our room to be cleaned . We were gone all day not getting back till 10pm .even though we requested it on one came and cleaned our room or refreshed our towels.

We extended our stay for another couple of days. Talked to Marissa ( general Manager ) and she expedited our reservations in a timely manner.

No complains about the hotel and stay. The only issue I had was at check-in. We were allowed to do early check-in because we booked with hotels.com, even though they had available rooms.

There is ample parking despite being heavily booked and the late night desk staff is super nice/chill

Very friendly staff

Room was very spacious and clean. Staff were friendly and helpful. There is where I’ll be booking if I’m in the area again!

So I was very disappointed when I got to the hotel and was not allowed to check in early even though I had already drove 6 hours to get there and the front desk staff while I should say the front desk lady was very rude said that there was no available early check in until at least 3:00 cuz all the rooms are dirty and she was just very rude and so I set up my car in the parking lot for 6 hours until I was able to get a room which is very disheartening I once worked for IHG and I have never seen such rude service to anybody and I would never allow my front desk staff to talk to I guess even a member at that the way she did

I love this property, it’s easy to get to and leave. Only a couple of blocks from Costco if your just staying overnight.

Very convenient, close to Costco

Close to baseball tournament.

The quite side easy to park easily to check in

Conveniently located to the areas I needed to visit

Hotel and staff were very good.A bit out of the way. Thats good, in that it was very quiet....but it was away from any restaurants.

Great stay close to the airport. Limited Uber & Lyft early in the mornings.

Clean, welcoming, quiet, but still close to amenities.

Hotel is nice and clean, and the staff is nice. Pillows are the typical uncomfortable hotel type that collapse to paper thin. Not much for food or entertainment in walking distance.

Very clean and well maintained. The staff was very friendly. In more of an industrial area, but a variety of shopping near by. Would definitely recommend, and would stay again.

Nice options available for breakfast… oatmeal with the trimmings, fresh fruit, bacon or sausage with a vegetarian option some kind of eggs. Yogurt, milk, cereal, toast, boiled eggs,pancakes and even something for the sweet tooth. Muffins cinnamon roll danish. Something for just about everyone. The beds were also comfortable and the heating and cooling system is actually on the quiet side

Excellent breakfast! Very friendly, helpful staff

I've stayed in a lot of hotels, and many Holiday Inn Express hotels like this one. This one was the best! Very clean, modern, nicely furnished, and a MUCH better than usual breakfast. Really great stay!

Nice sized room, comfortable, great breakfast.

Comfy and clean with a great breakfast.

Breakfast could be better. Biscuits/Gravy was awesome but the pancakes are awful and eggs are so so.

I didn’t like that the ice machines.didn’t work. The pancakes machine made terrible cakes. And a couple of basic things that I forgot, the front desk didn’t have. Since my car had broken down I had no way of getting to a store. My wheelchair wasn’t able to take me due to the. Fact that there wasn’t any sidewalk and I was to afraid to travel in the busy main road. The only saving grace was that the staff was very helpful and friendly!

Breakfast was cold. Not all food was available. Waffle maker was broken.

All the staff are excellent the breakfast they had in the morning had a lot of variety and was very decent.

They have a complimentary breakfast that was excellent.