Name: Protea Hotel by Marriott Gaborone Masa Square
Address: Plot 54353, New CBD, Corner Khama Crescent & Western Avenue, Gaborone, Botswana, Gaborone, Botswana
Rating: 7.98

Guest reviews

8

Good

Based on 433 verified reviews

Who stays here?

Business

71%

Couple

8%

Family

10%

Group

6%

Solo

3%

What guests think

AI-generated summary based on recent guest reviews

At Protea Hotel by Marriott Gaborone Masa Square, guests frequently praise the friendly, helpful staff, while noting dated rooms with maintenance issues, recurring air conditioning and hot water problems, and housekeeping that can be inconsistent.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

Glen

Nov 8, 2025

·

Stayed 3 nights

Room AC, though running steadily, never went below 22. Room over all spartan. Food decent

6

Albert

Aug 22, 2025

·

Stayed 4 nights

Maintenance is falling behind. Several items in my room broken, dirty, worn and not timely repaired. No hot water im the entire hotel on one of the days. Cockroaches in my room. Restaurants around hotel have closed down leaving no other dining options unless you have a car.

10

Diana

Jun 28, 2025

·

Stayed 4 nights

Superb service and kind staff.

10

BRENDA

Jun 5, 2025

·

Stayed 12 nights

The staff was great during my stay. Always smiling and willing to help. The food was very good quality and tasty. The breakfast which was included had some variation, but being a person who loves breakfast, it checked all of my boxes. The staff would see me coming and start my eggs and cooking my bacon crispy. The location was great, five minutes to Field mall and ten minutes to to the Three Chiefs Monument.I could go on and on about the location, but the area is very safe.

10

Karen

Jan 25, 2025

·

Stayed 1 night

Good service

Plot 54353, New CBD, Corner Khama Crescent & Western Avenue, Gaborone, Botswana

Location

A stay at Protea Hotel by Marriott Gaborone Masa Square places you in the heart of Gaborone, within a 15-minute walk of ISKCON Gaborone and Three Dikgosi Monument. This family-friendly hotel is 1.6 mi (2.5 km) from Gaborone Government Enclave and 1.9 mi (3.1 km) from National Museum.

ISKCON Gaborone(0.5 miles)

Three Dikgosi Monument(0.7 miles)

Gaborone Government Enclave(1.1 miles)

National Museum(1.6 miles)

Serondela Reserve(1.9 miles)

Nogatsaa and Tchinga(1.9 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 11:00

Good to know

Additional policies and info about this property.

FAQs

Parking is available on-site and is free of charge. However, there are parking height restrictions that guests should be aware of.

Breakfast is available, and guests can enjoy it in their rooms. The specific type of breakfast is not detailed, but it is well-regarded by guests.

Pets are not allowed at the hotel. However, service animals are exempt from this policy.

Check-in is from 15:00, and check-out is until 11:00. Early or late check-in/check-out may be available upon request, and guests are encouraged to contact the property in advance for arrangements.

Yes, the hotel offers a complimentary roundtrip airport shuttle service available 24 hours. Guests must contact the property 24 hours prior to arrival to arrange the transfer.

The hotel provides step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional accessibility features may be available upon request.

The hotel is located in the heart of Gaborone, within a 15-minute walk of ISKCON Gaborone and Three Dikgosi Monument. Other nearby attractions include the Gaborone Government Enclave (1.6 km) and the National Museum (1.9 km).

Yes, the hotel features an outdoor swimming pool. The pool is seasonal and operational hours may vary.

Children are welcome at the hotel, and one child aged 10 years or younger can stay for free when occupying the parent or guardian's room using existing bedding.

The hotel does not provide specific information about extra beds or cribs. Guests are encouraged to contact the property directly for any special requests regarding additional sleeping arrangements.

Protea Hotel by Marriott Gaborone Masa Square

Amenities

Property description

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Guest reviews