The Row Hotel; BW Signature Collection
165 US$
/ noche
Promedio para septiembre
Selecciona fechas para ver precios y disponibilidad
165 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En The Row Hotel; BW Signature Collection, los precios por noche son de 122 US$ de media en el mes más barato (diciembre) y de 210 US$ en el mes más caro (junio), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 138 US$ |
| febrero | 203 US$ |
| marzo | 198 US$ |
| abril | 147 US$ |
| mayo | 177 US$ |
| junio | 210 US$ |
| julio | 189 US$ |
| agosto | 164 US$ |
| septiembre | 165 US$ |
| octubre | 185 US$ |
| noviembre | 148 US$ |
| diciembre | 122 US$ |
E
F
M
A
M
J
J
A
sept · 165 US$
S
O
N
D
Más caro: junio (aprox. 210 US$)
Más barato: diciembre (aprox. 122 US$)
Acerca de esta propiedad
Con gimnasio abierto las 24 horas y una máquina expendedora, entre muchas otras prestaciones, aquí tendrás todo lo que necesitas.
Servicios
Con gimnasio abierto las 24 horas y una máquina expendedora, entre muchas otras prestaciones, aquí tendrás todo lo que necesitas.
Servicios empresariales
Tendrás check-in exprés, check-out exprés y un servicio de recepción las 24 horas a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 55 habitaciones con aire acondicionado y Smart TV. Las camas cuentan con colchones viscoelásticos para descansar plácidamente. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por cable. El baño privado con bañera o ducha está provisto de artículos de higiene personal gratuitos y secadores de pelo.
Ubicación
Si decides alojarte en The Row Hotel, BW Signature Collection de San José, estarás en un barrio comercial, a pocos pasos de Silicon Valley y a apenas 13 min a pie de Centro comercial Santana Row. Además, este hotel se encuentra a 4,2 km de Centro SAP en San José y a 15,6 km de California's Great America.
Qué hay cerca
Silicon Valley(0.1 millas)
O'Connor Hospital(0.4 millas)
Centro comercial Westfield Valley Fair(0.6 millas)
Centro comercial Santana Row(0.7 millas)
Jardín de rosas municipal de San José(0.9 millas)
Santa Clara Valley Medical Center(1 millas)
Mansión Winchester(1.1 millas)
Museo Egipcio Rosacruz(1.2 millas)
Universidad de Santa Clara(2.1 millas)
Centro SAP en San José(2.3 millas)
Discovery Meadow(2.4 millas)
Misión Santa Clara de Asís(2.6 millas)
Museo Children's Discovery(2.6 millas)
San Jose Center for the Performing Arts(2.7 millas)
San Jose McEnery Convention Center(2.7 millas)
San José, CA (SJC-A. Internacional Norman Y. Mineta de San José)(6.5 millas)
San Carlos, California (SQL)(27.2 millas)
Watsonville, California (WVI-Aeropuerto municipal de Watsonville)(42.2 millas)
Oakland, CA (OAK-Aeropuerto Internacional de Oakland)(37.1 millas)
Aparcamiento
Habitaciones para no fumadores
Centro de negocios
Servicio de limpieza
Consigna de equipajes
Zona para fumadores
Ubicación
2404 Stevens Creek Blvd, San José, California, Estados Unidos
Silicon Valley (0.1 millas)
O'Connor Hospital (0.4 millas)
Centro comercial Westfield Valley Fair (0.6 millas)
Centro comercial Santana Row (0.7 millas)
Jardín de rosas municipal de San José (0.9 millas)
Santa Clara Valley Medical Center (1 millas)
Opciones de habitación
6
Habitación Deluxe, 2 camas de matrimonio, no fumadores, bañera de hidromasaje
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
250 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
4
Habitación estándar, 1 cama de matrimonio grande, accesible para personas con discapacidad
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
210 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
6
Habitación estándar, 1 cama de matrimonio grande, no fumadores
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
210 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
4
Habitación estándar, 1 cama de matrimonio, accesible para personas con discapacidad, no fumadores
Detalles de la oferta
1 Cama Doble Grande
Capacidad: 2
210 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
6
Suite, 1 cama de matrimonio grande, no fumadores (Dining Table;Living Room)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
210 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
6
Habitación estándar, 2 camas de matrimonio, no fumadores
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
210 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
6
Habitación Deluxe, 1 cama de matrimonio grande, no fumadores, bañera de hidromasaje
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
250 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
Reseñas de los huéspedes
7.8
Bueno
Basado en 639 comentarios verificados
¿Quién se queda aquí?
Trabajo
42%
Pareja
17%
Familia
26%
Grupo
8%
Solo/a
4%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En las reseñas de The Row Hotel; BW Signature Collection, los huéspedes destacan con frecuencia el cómodo acceso a Santana Row y a las autopistas, el fácil estacionamiento, el servicio amable y las habitaciones generalmente limpias y modernas, al tiempo que señalan una limpieza inconsistente y algunos problemas de mantenimiento.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En las reseñas de The Row Hotel; BW Signature Collection, los huéspedes destacan con frecuencia el cómodo acceso a Santana Row y a las autopistas, el fácil estacionamiento, el servicio amable y las habitaciones generalmente limpias y modernas, al tiempo que señalan una limpieza inconsistente y algunos problemas de mantenimiento.
Muchos valoran el registro digital basado en códigos, pero numerosas reseñas informan sobre problemas con los quioscos virtuales, respuestas lentas y la ausencia de personal en las instalaciones en algunos momentos. Las habitaciones varían en cuanto a ambiente y tamaño; el ruido del tráfico y los pasillos es común, varias camas son bastante firmes y la disposición del lavabo fuera del baño no se adapta a todos. El desayuno es gratuito y conveniente, aunque la oferta es sencilla y a veces se agota. Espere una estancia práctica y con buena relación calidad-precio si se siente cómodo con el registro virtual y el posible ruido de la calle.
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Instalaciones
El estacionamiento es fácil y a menudo se siente seguro, con algunos espacios sombreados o subterráneos; algunos señalan lugares estrechos o un estacionamiento poco fiable. El pequeño gimnasio y las comodidades limitadas (por ejemplo, pocos carros, sin máquinas expendedoras) hacen que las instalaciones sean sencillas.
Reseñas de huéspedes relacionadas
10
Suahill
5 abr 2024
·
Se alojó 1 noche
Clean and just down street from many shopping and dine in restaurants. Parking lot is a little sketchy but hotel itself is clean and staff is nice
Clean and just down street from many shopping and dine in restaurants. Parking lot is a little sketchy but hotel itself is clean and staff is nice
10
gary
25 jun 2024
·
Se alojó 1 noche
Loved the parking below the rooms, in shade. Room had reading lamps on either side of the bed, but no place to plug them in within reach of the cord. Peculiar.
Loved the parking below the rooms, in shade. Room had reading lamps on either side of the bed, but no place to plug them in within reach of the cord. Peculiar.
10
jerry
20 dic 2025
·
Se alojó 1 noche
Easy underground parking. Parking felt safe and secure. The rooms are comfortable and clean.
Easy underground parking. Parking felt safe and secure. The rooms are comfortable and clean.
8
Kristin
15 abr 2024
·
Se alojó 1 noche
It was a nice stay. Would have been better if there was at least a vending machine available to get water.
It was a nice stay. Would have been better if there was at least a vending machine available to get water.
8
Silvia
7 dic 2024
·
Se alojó 1 noche
Easy parking and a quick check-in
Easy parking and a quick check-in
10
Elisa
2 sept 2024
·
Se alojó 1 noche
Staff nice, clean room, and close to shopping. Parking is tight but over all not bad.
Staff nice, clean room, and close to shopping. Parking is tight but over all not bad.
10
Victoria
24 dic 2025
·
Se alojó 2 noches
Parking was easy and secure. Staff was friendly.
Parking was easy and secure. Staff was friendly.
8
Corey
23 may 2024
·
Se alojó 3 noches
I like the proximity to the major freeway interchange of 680 and 17, be able to walk to Valley Fair Mall/Santana Row if I chose to (and I did), and being across the street from Falafel’s Drive-in (had gone there for years when in college, decades before it was featured on Diners, Drive-ins, and Dives!) The place is clean and modern and fancy. What I didn’t like was that someone took the valet cart and I had to make multiple trips to/from my car on the bottom floor while my room was on the 2nd floor. There is a virtual front desk clerk, someone who is a real person but who is on camera to help check you in. This is the trend and while it was fine overall, I know that it may pose a challenge for those who want the personal touch of interacting with someone on site. There is nothing to look at but a neighbor’s junky yard if you have the rooms facing the rear; the rooms facing the front get street traffic noise, so seeing someone’s yard is best.
I like the proximity to the major freeway interchange of 680 and 17, be able to walk to Valley Fair Mall/Santana Row if I chose to (and I did), and being across the street from Falafel’s Drive-in (had gone there for years when in college, decades before it was featured on Diners, Drive-ins, and Dives!) The place is clean and modern and fancy. What I didn’t like was that someone took the valet cart and I had to make multiple trips to/from my car on the bottom floor while my room was on the 2nd floor. There is a virtual front desk clerk, someone who is a real person but who is on camera to help check you in. This is the trend and while it was fine overall, I know that it may pose a challenge for those who want the personal touch of interacting with someone on site. There is nothing to look at but a neighbor’s junky yard if you have the rooms facing the rear; the rooms facing the front get street traffic noise, so seeing someone’s yard is best.
8
Melinda
21 nov 2025
·
Se alojó 3 noches
The free breakfast and the free parking.
The free breakfast and the free parking.
8
Teresa
26 may 2024
·
Se alojó 2 noches
Located on a busy street has underground parking The room was adequate the bathroom left a bit to be was unsteady The bathtub has jets and is very relaxing but you have to Be out of the tub to turn it on and off Which can be difficult Need more luggage carts Nice ceiling fan and lights Reasonable continental breakfast
Located on a busy street has underground parking The room was adequate the bathroom left a bit to be was unsteady The bathtub has jets and is very relaxing but you have to Be out of the tub to turn it on and off Which can be difficult Need more luggage carts Nice ceiling fan and lights Reasonable continental breakfast
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Limpieza
Muchos huéspedes encontraron las habitaciones y las áreas comunes limpias, mientras que otros informaron sobre zonas polvorientas, toallas o alfombras manchadas, olores a humedad o perfumes, y bañeras sucias ocasionales. El servicio de limpieza durante estancias de varias noches fue limitado para algunos.
Reseñas de huéspedes relacionadas
6
Alexander
3 abr 2025
·
Se alojó 1 noche
We had a very fun stay in the area besides the hotel. It was nice as a point of access to all of the places we wanted to go, but the hotel was grungy and the rooms seemed to be in a state of disrepair, besides the lobby and public areas. The lack of on-site staff (besides cleaners) did not give us much faith that anybody checks the rooms regularly to oversee the guest experience. Mysterious substances on the walls of the bathroom seemed to confirm our fears that the rooms are given no more than a surface cleaning and a change of sheets before it's on to the next.
We had a very fun stay in the area besides the hotel. It was nice as a point of access to all of the places we wanted to go, but the hotel was grungy and the rooms seemed to be in a state of disrepair, besides the lobby and public areas. The lack of on-site staff (besides cleaners) did not give us much faith that anybody checks the rooms regularly to oversee the guest experience. Mysterious substances on the walls of the bathroom seemed to confirm our fears that the rooms are given no more than a surface cleaning and a change of sheets before it's on to the next.
10
Theresa
7 sept 2025
·
Se alojó 1 noche
Super comfy bed. Clean rooms.
Super comfy bed. Clean rooms.
8
Pezhman
5 nov 2025
·
Se alojó 4 noches
Overall the hotel is nice. The towels and the room can benefit from better cleaning, however. Under the beds were very dusty with items from the previous guests! Some towels had spots and stains on them. The breakfast area is nice. Staff are helpful.
Overall the hotel is nice. The towels and the room can benefit from better cleaning, however. Under the beds were very dusty with items from the previous guests! Some towels had spots and stains on them. The breakfast area is nice. Staff are helpful.
6
Yan
8 mar 2025
·
Se alojó 5 noches
This is a standard three star hotel and they don't do room cleaning until you check out. During my stay for the 4 days, only one time they cleaned the room because the first day I checked in, the next morning I checked out and extended my stay for the rest 3days. I booked only one night for the first day. So when by the time I extended my stay, they cleaned it. Even after the second day I stayed there and asked for room service, they didn't do it. Please bear in mind that you really need to bear a used room for the rest days of time staying.
This is a standard three star hotel and they don't do room cleaning until you check out. During my stay for the 4 days, only one time they cleaned the room because the first day I checked in, the next morning I checked out and extended my stay for the rest 3days. I booked only one night for the first day. So when by the time I extended my stay, they cleaned it. Even after the second day I stayed there and asked for room service, they didn't do it. Please bear in mind that you really need to bear a used room for the rest days of time staying.
6
Christina
27 jul 2025
·
Se alojó 1 noche
Look, the property is in a prime location but the cleanliness was not it. Check-in was great & easy as the person was remote. Same for check-out. When I arrived to the room instantly noticed the dirty carpet, outdated appliances, DIRTY restroom. I was very skeptical about even using their sheets & towels. Unfortunately I arrived late, around 9:30pm & I had no energy to complain as I had to be up early the next day. The complementary breakfast was ok though. I wouldn’t stay here again but I hope this helps!
Look, the property is in a prime location but the cleanliness was not it. Check-in was great & easy as the person was remote. Same for check-out. When I arrived to the room instantly noticed the dirty carpet, outdated appliances, DIRTY restroom. I was very skeptical about even using their sheets & towels. Unfortunately I arrived late, around 9:30pm & I had no energy to complain as I had to be up early the next day. The complementary breakfast was ok though. I wouldn’t stay here again but I hope this helps!
10
Michael
14 dic 2025
·
Se alojó 1 noche
Check-in and checkout were incredibly easy. The room was very comfortable, spotless, and quiet. The breakfast was very good. We recommend this hotel!
Check-in and checkout were incredibly easy. The room was very comfortable, spotless, and quiet. The breakfast was very good. We recommend this hotel!
10
Anna Liza
31 may 2025
·
Se alojó 1 noche
The hotel is clean and so is our room. The staff that was working that morning was friendly and accommodating.
The hotel is clean and so is our room. The staff that was working that morning was friendly and accommodating.
6
Barrington
22 ago 2024
·
Se alojó 1 noche
Pee stain in the middle of the room and a bit of a musty smell . Overall decent but expected a bit more . Friendly staff , good free breakfast
Pee stain in the middle of the room and a bit of a musty smell . Overall decent but expected a bit more . Friendly staff , good free breakfast
6
Maureen
27 jul 2025
·
Se alojó 3 noches
The tub is dirty, the shower is hard to control the temp. Over all the room and facility are tidy.
The tub is dirty, the shower is hard to control the temp. Over all the room and facility are tidy.
6
Lucille
24 jul 2025
·
Se alojó 1 noche
It was very weird that they had a virtual front desk and no actual person to check me in. Hotel is a bit outdated, strong perfumed smell throughout the halls. Jetted tub was older and kinda dingy, but a very large tub biggest I’ve seen. Rooms are not sound proof you can hear outside the door and I could hear someone’s shower as I walked the hallway. With a little more TLC this place could be a bit better.
It was very weird that they had a virtual front desk and no actual person to check me in. Hotel is a bit outdated, strong perfumed smell throughout the halls. Jetted tub was older and kinda dingy, but a very large tub biggest I’ve seen. Rooms are not sound proof you can hear outside the door and I could hear someone’s shower as I walked the hallway. With a little more TLC this place could be a bit better.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Habitaciones de aspecto moderno, algunas espaciosas, pero el ruido del tráfico y los pasillos es frecuente, varias camas son muy firmes y la disposición del lavabo fuera del baño no se adapta a todos.
Reseñas de huéspedes relacionadas
8
Stephanie
26 oct 2024
·
Se alojó 1 noche
The service, location, and overall appeal of the hotel was great. The only downsides were: 1. The bed was like sleeping on a box spring 2. Our room connected to the breakfast area so we could hear everyone. Including the staff restocking with heels on. 3. When people were in the hallway we felt like they were in our room talking. Luckily it didn’t happen too often. 4. We were hearing load thumps that would rattle the room.
The service, location, and overall appeal of the hotel was great. The only downsides were: 1. The bed was like sleeping on a box spring 2. Our room connected to the breakfast area so we could hear everyone. Including the staff restocking with heels on. 3. When people were in the hallway we felt like they were in our room talking. Luckily it didn’t happen too often. 4. We were hearing load thumps that would rattle the room.
8
Brandon
31 oct 2025
·
Se alojó 1 noche
Room was clean and had a boutique like feel. Staff was friendly, everything was digital, no room keys, etc. just a code. I enjoyed it. Check in was easy and quick. The room was nice, but the bed took up most of the actual room - the bathroom was mostly empty space - oversized with just a shower and toilet with sink outside bathroom placed in-between the entryway and the bed area of the room… May have been a converted ADA bathroom. Other than that, it was a nice hotel with very, very friendly and knowledgeable staff. We had a great experience and great day! Definitely recommend if you’re going to the mall nearby or the Winchester mystery house!
Room was clean and had a boutique like feel. Staff was friendly, everything was digital, no room keys, etc. just a code. I enjoyed it. Check in was easy and quick. The room was nice, but the bed took up most of the actual room - the bathroom was mostly empty space - oversized with just a shower and toilet with sink outside bathroom placed in-between the entryway and the bed area of the room… May have been a converted ADA bathroom. Other than that, it was a nice hotel with very, very friendly and knowledgeable staff. We had a great experience and great day! Definitely recommend if you’re going to the mall nearby or the Winchester mystery house!
6
XIAOWEI
25 abr 2025
·
Se alojó 4 noches
It’s too noisy.
It’s too noisy.
10
Wendy
10 ago 2024
·
Se alojó 1 noche
Unique reception desk setup with the kiosk and virtual assistant. Property is well kept, room was clean. Rooms on San Carlos Street are subject to some traffic noise.
Unique reception desk setup with the kiosk and virtual assistant. Property is well kept, room was clean. Rooms on San Carlos Street are subject to some traffic noise.
4
Paul
4 dic 2025
·
Se alojó 1 noche
The room was noisy with constant traffic noise until late at night. The bed was uncomfortable and the room was sparely furnished.
The room was noisy with constant traffic noise until late at night. The bed was uncomfortable and the room was sparely furnished.
8
Varick
21 abr 2024
·
Se alojó 2 noches
Bed was extra firm. Would have liked a little more give.
Bed was extra firm. Would have liked a little more give.
6
Sarah
2 abr 2025
·
Se alojó 2 noches
very noisy. bed uncomfortable
very noisy. bed uncomfortable
6
Jermane
20 mar 2025
·
Se alojó 1 noche
Bathroom is oddly large making room on small size. exhaust fan did not work in bathroom. Our room was on street side and could hear noise all night. My vision is limited so key code access to hotel and room was very inconvenient and difficult to manage.
Bathroom is oddly large making room on small size. exhaust fan did not work in bathroom. Our room was on street side and could hear noise all night. My vision is limited so key code access to hotel and room was very inconvenient and difficult to manage.
6
Melodie
28 abr 2025
·
Se alojó 3 noches
Centrally located; easy accessibility to freeways, etc. However, there is a lot of street/traffic noise. If I do stay there again, I prefer NOT to have an ADA room.
Centrally located; easy accessibility to freeways, etc. However, there is a lot of street/traffic noise. If I do stay there again, I prefer NOT to have an ADA room.
8
Miguel IV
10 abr 2025
·
Se alojó 1 noche
check in and check out was a breeze. Breakfast was good. The only thing that I found bizarre was the sink is outside of the bathroom, all other aspect of the hotel is good.
check in and check out was a breeze. Breakfast was good. The only thing that I found bizarre was the sink is outside of the bathroom, all other aspect of the hotel is good.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal a menudo se describe como amable y servicial, y el registro digital puede ser rápido. Sin embargo, muchas reseñas citan problemas con el quiosco virtual, retrasos, personal limitado o inexistente en las instalaciones y respuestas lentas a las solicitudes.
Reseñas de huéspedes relacionadas
2
Lance
15 mar 2024
·
Se alojó 1 noche
It was very unsafe and scary to not have a front desk attendant available for check in. We had to wait a long time in an unsafe part of town at night.
It was very unsafe and scary to not have a front desk attendant available for check in. We had to wait a long time in an unsafe part of town at night.
4
Eliza
13 may 2025
·
Se alojó 1 noche
I requested a late check out via the text messaging service that they had and didn’t get a response. There was no one to ask at the front desk for it.
I requested a late check out via the text messaging service that they had and didn’t get a response. There was no one to ask at the front desk for it.
10
Heather
21 oct 2025
·
Se alojó 1 noche
Staff was super helpful. The room was nice to liked having a code to enter the room instead of a key
Staff was super helpful. The room was nice to liked having a code to enter the room instead of a key
6
Anna C
17 jul 2025
·
Se alojó 8 noches
Check in is an incredibly strange experience. Most of the time nobody is at the front desk and there is this kiosk with a remote person from a different country on there. It was so creepy to enter an empty lobby and then to hear a disembodied voice say “m’am, hello”. I felt like I was in the movie set of a fake hotel and was spooked out. Then the bathroom had a broken fan that sounded like a construction working drilling with a sledge hammer if you ever wanted to turn the bathroom light on and the thermostat on the wall didn’t connect to the AC so you had to go to the wall unit to turn it on. The room was crazy musty going in because the AC had been off. I switched rooms and it got MUCH better thankfully.
Check in is an incredibly strange experience. Most of the time nobody is at the front desk and there is this kiosk with a remote person from a different country on there. It was so creepy to enter an empty lobby and then to hear a disembodied voice say “m’am, hello”. I felt like I was in the movie set of a fake hotel and was spooked out. Then the bathroom had a broken fan that sounded like a construction working drilling with a sledge hammer if you ever wanted to turn the bathroom light on and the thermostat on the wall didn’t connect to the AC so you had to go to the wall unit to turn it on. The room was crazy musty going in because the AC had been off. I switched rooms and it got MUCH better thankfully.
10
Yue
28 may 2025
·
Se alojó 2 noches
Friendly service, quick response, auto check in and inquiries. No extra early check in fee ( not sure but mine has waved). Close to the biggest mall in Bay Area, walkable distance. Good breakfast options, will come back again if I have any plans in San Jose. Thank you.
Friendly service, quick response, auto check in and inquiries. No extra early check in fee ( not sure but mine has waved). Close to the biggest mall in Bay Area, walkable distance. Good breakfast options, will come back again if I have any plans in San Jose. Thank you.
10
Michael
14 dic 2025
·
Se alojó 1 noche
Check-in and checkout were incredibly easy. The room was very comfortable, spotless, and quiet. The breakfast was very good. We recommend this hotel!
Check-in and checkout were incredibly easy. The room was very comfortable, spotless, and quiet. The breakfast was very good. We recommend this hotel!
10
Lisa
23 nov 2024
·
Se alojó 3 noches
The stay in the hotel was great but again I had issues with Hotels.com as they canceled my reservation because I arrived late. Luckily, the front desk was able to resolve.
The stay in the hotel was great but again I had issues with Hotels.com as they canceled my reservation because I arrived late. Luckily, the front desk was able to resolve.
6
Claudia R
19 feb 2024
·
Se alojó 1 noche
We arrived after a 2 hour drive around 7. Both my kids were in need to go to the bathroom and they have a kiosks to check in. It would not connect us to anyone for 20 minutes and there was nobody on site to assist. My kids were trying to hold it as much as they could. Finally someone appeared and helped, but definitely not the best first impression
We arrived after a 2 hour drive around 7. Both my kids were in need to go to the bathroom and they have a kiosks to check in. It would not connect us to anyone for 20 minutes and there was nobody on site to assist. My kids were trying to hold it as much as they could. Finally someone appeared and helped, but definitely not the best first impression
10
Jennifer
28 jun 2025
·
Se alojó 1 noche
Staff was very friendly and the room was clean, modern, spacious and quiet. They even accommodated a late check out. Will stay here again next time I’m in Santa Clara
Staff was very friendly and the room was clean, modern, spacious and quiet. They even accommodated a late check out. Will stay here again next time I’m in Santa Clara
2
Maria
25 mar 2024
·
Se alojó 1 noche
I am writing to express my extreme disappointment with my recent stay at The Row Hotel, BW Signature Collection. My experience was so disappointing that I feel compelled to bring it to your attention in hopes of improving future guest experiences. Upon my arrival at the hotel, I was shocked to find that there was no staff present. Not only was there a lack of staff, but the security of the hotel was severely compromised. Multiple DoorDash employees were freely wandering around the premises, indicating a serious breach in security. It was concerning to witness anyone being able to access the hotel without proper authorization or verification. Moreover, the virtual check-in kiosk, which appeared to be the only means of checking in, was not functioning properly. I was not provided with a code or any instructions on how to proceed with the check-in process. When I attempted to seek assistance from other guests, I discovered that they had managed to enter the hotel using the kiosk before it became inoperable. The lack of responsiveness and accountability from the hotel management further exacerbated the situation. Despite multiple attempts to contact the hotel for assistance, I was met with utter disregard and indifference. The owner’s dishonesty in claiming that I had left the premises, coupled with his refusal to provide a refund, only added to my frustration and dissatisfaction. Fortunately, after escalating the issue with Expedia, I was able to secure a refund.
I am writing to express my extreme disappointment with my recent stay at The Row Hotel, BW Signature Collection. My experience was so disappointing that I feel compelled to bring it to your attention in hopes of improving future guest experiences. Upon my arrival at the hotel, I was shocked to find that there was no staff present. Not only was there a lack of staff, but the security of the hotel was severely compromised. Multiple DoorDash employees were freely wandering around the premises, indicating a serious breach in security. It was concerning to witness anyone being able to access the hotel without proper authorization or verification. Moreover, the virtual check-in kiosk, which appeared to be the only means of checking in, was not functioning properly. I was not provided with a code or any instructions on how to proceed with the check-in process. When I attempted to seek assistance from other guests, I discovered that they had managed to enter the hotel using the kiosk before it became inoperable. The lack of responsiveness and accountability from the hotel management further exacerbated the situation. Despite multiple attempts to contact the hotel for assistance, I was met with utter disregard and indifference. The owner’s dishonesty in claiming that I had left the premises, coupled with his refusal to provide a refund, only added to my frustration and dissatisfaction. Fortunately, after escalating the issue with Expedia, I was able to secure a refund.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Conveniente para Santana Row, Valley Fair, Winchester Mystery House y acceso a la autopista. Algunos huéspedes encontraron la zona concurrida o poco transitable a pie, con ruido de tráfico común.
Reseñas de huéspedes relacionadas
10
Carol
22 ago 2024
·
Se alojó 1 noche
Great location by Santana Row
Great location by Santana Row
8
Starry
18 ago 2025
·
Se alojó 1 noche
Good location but a long walk from the row, good looking modern rooms and common space but the amenities are old (ac, fixtures)
Good location but a long walk from the row, good looking modern rooms and common space but the amenities are old (ac, fixtures)
8
Alan
13 may 2025
·
Se alojó 1 noche
Rooms were clean and reasonably priced. Located near freeway and Santana Row shopping. Heavy street traffic made walking unpleasant.
Rooms were clean and reasonably priced. Located near freeway and Santana Row shopping. Heavy street traffic made walking unpleasant.
8
Crisea
5 ago 2025
·
Se alojó 2 noches
It was a great experience staying in this hotel. Location is very accessible to everything.
It was a great experience staying in this hotel. Location is very accessible to everything.
10
ASHLEY
8 may 2024
·
Se alojó 1 noche
Loved staying at this hotel while attending a concert at SAP Center. Great location, right off the freeway, staff was amazing and easy access for Uber pickup.
Loved staying at this hotel while attending a concert at SAP Center. Great location, right off the freeway, staff was amazing and easy access for Uber pickup.
10
Natalie
31 ago 2025
·
Se alojó 1 noche
Virtual check in, 10 min walk to Westfields Mall, small but clean hotel near San Jose airport.
Virtual check in, 10 min walk to Westfields Mall, small but clean hotel near San Jose airport.
10
Paula
18 jun 2024
·
Se alojó 1 noche
We stayed at this hotel to be close to our morning destination. I found the hotel to be quite nice for the price. The hotel is not in an exciting area of San Jose unless you wish to be close to the mall, but the hotel itself is very nice. The check-in was fantastic. I called ahead to make a change to my check-in and the gentleman who assisted me was exceptionally nice and accomodating. Upon arrival, the hotel was modernized with keyless room entry, I received my code ahead of time for check-in which made it very easy after a long day. The room is simple but had nice gems of courtesy throughout including water bottles, a coffee selection, and even little Biscoff cookie packs. The sink area had a Qtip pack and nail file kit in addition to the other standard room amenities at other chain hotels. The bed was just okay, but the bedding was nice and the pillows were nice. Even though the hotel is close to the freeway and on a fairly busy street, I was not disturbed by any street noise through the night. Breakfast was simple but had many nice grab-and-go items like yogurt and muffins. There were two hot items, an egg omelet and a sausage patty. The area was clean, organized, and well-stocked. Staff were courteous and kind. I would stay here again and if I was traveling I would stay here to be near the airport without having to hear the planes. I almost forgot- there's a smart TV to sign into your streaming apps or just watch TV which is what we did- there were a ton of channels!
We stayed at this hotel to be close to our morning destination. I found the hotel to be quite nice for the price. The hotel is not in an exciting area of San Jose unless you wish to be close to the mall, but the hotel itself is very nice. The check-in was fantastic. I called ahead to make a change to my check-in and the gentleman who assisted me was exceptionally nice and accomodating. Upon arrival, the hotel was modernized with keyless room entry, I received my code ahead of time for check-in which made it very easy after a long day. The room is simple but had nice gems of courtesy throughout including water bottles, a coffee selection, and even little Biscoff cookie packs. The sink area had a Qtip pack and nail file kit in addition to the other standard room amenities at other chain hotels. The bed was just okay, but the bedding was nice and the pillows were nice. Even though the hotel is close to the freeway and on a fairly busy street, I was not disturbed by any street noise through the night. Breakfast was simple but had many nice grab-and-go items like yogurt and muffins. There were two hot items, an egg omelet and a sausage patty. The area was clean, organized, and well-stocked. Staff were courteous and kind. I would stay here again and if I was traveling I would stay here to be near the airport without having to hear the planes. I almost forgot- there's a smart TV to sign into your streaming apps or just watch TV which is what we did- there were a ton of channels!
8
Anna
7 mar 2025
·
Se alojó 3 noches
It was clean and had a good breakfast. The location wasnt the best and not many restaurants near by that didnt look a little runned down. Seemed to be on the edge of a rough neighborhood.
It was clean and had a good breakfast. The location wasnt the best and not many restaurants near by that didnt look a little runned down. Seemed to be on the edge of a rough neighborhood.
8
Corey
23 may 2024
·
Se alojó 3 noches
I like the proximity to the major freeway interchange of 680 and 17, be able to walk to Valley Fair Mall/Santana Row if I chose to (and I did), and being across the street from Falafel’s Drive-in (had gone there for years when in college, decades before it was featured on Diners, Drive-ins, and Dives!) The place is clean and modern and fancy. What I didn’t like was that someone took the valet cart and I had to make multiple trips to/from my car on the bottom floor while my room was on the 2nd floor. There is a virtual front desk clerk, someone who is a real person but who is on camera to help check you in. This is the trend and while it was fine overall, I know that it may pose a challenge for those who want the personal touch of interacting with someone on site. There is nothing to look at but a neighbor’s junky yard if you have the rooms facing the rear; the rooms facing the front get street traffic noise, so seeing someone’s yard is best.
I like the proximity to the major freeway interchange of 680 and 17, be able to walk to Valley Fair Mall/Santana Row if I chose to (and I did), and being across the street from Falafel’s Drive-in (had gone there for years when in college, decades before it was featured on Diners, Drive-ins, and Dives!) The place is clean and modern and fancy. What I didn’t like was that someone took the valet cart and I had to make multiple trips to/from my car on the bottom floor while my room was on the 2nd floor. There is a virtual front desk clerk, someone who is a real person but who is on camera to help check you in. This is the trend and while it was fine overall, I know that it may pose a challenge for those who want the personal touch of interacting with someone on site. There is nothing to look at but a neighbor’s junky yard if you have the rooms facing the rear; the rooms facing the front get street traffic noise, so seeing someone’s yard is best.
10
Jamie
26 sept 2025
·
Se alojó 1 noche
I love that we could walk to Santana Row. It was a nice little hotel.
I love that we could walk to Santana Row. It was a nice little hotel.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
Se agradece el desayuno gratuito y generalmente es sencillo, que va desde productos continentales hasta algunas opciones calientes. Varios huéspedes lo encontraron básico o con provisiones inconsistentes.
Reseñas de huéspedes relacionadas
10
Evelyne
3 dic 2025
·
Se alojó 4 noches
Room could be cleaner. Staff was friendly. Breakfast was good enough. The location made it easy to go around town by car.
Room could be cleaner. Staff was friendly. Breakfast was good enough. The location made it easy to go around town by car.
10
Yue
28 may 2025
·
Se alojó 2 noches
Friendly service, quick response, auto check in and inquiries. No extra early check in fee ( not sure but mine has waved). Close to the biggest mall in Bay Area, walkable distance. Good breakfast options, will come back again if I have any plans in San Jose. Thank you.
Friendly service, quick response, auto check in and inquiries. No extra early check in fee ( not sure but mine has waved). Close to the biggest mall in Bay Area, walkable distance. Good breakfast options, will come back again if I have any plans in San Jose. Thank you.
10
Paula
18 jun 2024
·
Se alojó 1 noche
We stayed at this hotel to be close to our morning destination. I found the hotel to be quite nice for the price. The hotel is not in an exciting area of San Jose unless you wish to be close to the mall, but the hotel itself is very nice. The check-in was fantastic. I called ahead to make a change to my check-in and the gentleman who assisted me was exceptionally nice and accomodating. Upon arrival, the hotel was modernized with keyless room entry, I received my code ahead of time for check-in which made it very easy after a long day. The room is simple but had nice gems of courtesy throughout including water bottles, a coffee selection, and even little Biscoff cookie packs. The sink area had a Qtip pack and nail file kit in addition to the other standard room amenities at other chain hotels. The bed was just okay, but the bedding was nice and the pillows were nice. Even though the hotel is close to the freeway and on a fairly busy street, I was not disturbed by any street noise through the night. Breakfast was simple but had many nice grab-and-go items like yogurt and muffins. There were two hot items, an egg omelet and a sausage patty. The area was clean, organized, and well-stocked. Staff were courteous and kind. I would stay here again and if I was traveling I would stay here to be near the airport without having to hear the planes. I almost forgot- there's a smart TV to sign into your streaming apps or just watch TV which is what we did- there were a ton of channels!
We stayed at this hotel to be close to our morning destination. I found the hotel to be quite nice for the price. The hotel is not in an exciting area of San Jose unless you wish to be close to the mall, but the hotel itself is very nice. The check-in was fantastic. I called ahead to make a change to my check-in and the gentleman who assisted me was exceptionally nice and accomodating. Upon arrival, the hotel was modernized with keyless room entry, I received my code ahead of time for check-in which made it very easy after a long day. The room is simple but had nice gems of courtesy throughout including water bottles, a coffee selection, and even little Biscoff cookie packs. The sink area had a Qtip pack and nail file kit in addition to the other standard room amenities at other chain hotels. The bed was just okay, but the bedding was nice and the pillows were nice. Even though the hotel is close to the freeway and on a fairly busy street, I was not disturbed by any street noise through the night. Breakfast was simple but had many nice grab-and-go items like yogurt and muffins. There were two hot items, an egg omelet and a sausage patty. The area was clean, organized, and well-stocked. Staff were courteous and kind. I would stay here again and if I was traveling I would stay here to be near the airport without having to hear the planes. I almost forgot- there's a smart TV to sign into your streaming apps or just watch TV which is what we did- there were a ton of channels!
4
Mary
25 feb 2025
·
Se alojó 1 noche
Worried about my car all night - very sketchy person rode by on a bike and stopped as I was unpacking my car - which had alot of things in it. Virtual checkin was hard and unpleasant. Very cold noisy floor. Noise road outside. Very poor breakfast. Ran out of food. Water emprt. Hard to understand how can be rated so high and cost so much for such low quality.
Worried about my car all night - very sketchy person rode by on a bike and stopped as I was unpacking my car - which had alot of things in it. Virtual checkin was hard and unpleasant. Very cold noisy floor. Noise road outside. Very poor breakfast. Ran out of food. Water emprt. Hard to understand how can be rated so high and cost so much for such low quality.
8
Anna
7 mar 2025
·
Se alojó 3 noches
It was clean and had a good breakfast. The location wasnt the best and not many restaurants near by that didnt look a little runned down. Seemed to be on the edge of a rough neighborhood.
It was clean and had a good breakfast. The location wasnt the best and not many restaurants near by that didnt look a little runned down. Seemed to be on the edge of a rough neighborhood.
10
Karen
29 abr 2025
·
Se alojó 1 noche
Lovely place. Good selections for breakfast. Only negative was the lack of working electrical outlets. It’s a problem that being worked on.
Lovely place. Good selections for breakfast. Only negative was the lack of working electrical outlets. It’s a problem that being worked on.
10
Michael
14 dic 2025
·
Se alojó 1 noche
Check-in and checkout were incredibly easy. The room was very comfortable, spotless, and quiet. The breakfast was very good. We recommend this hotel!
Check-in and checkout were incredibly easy. The room was very comfortable, spotless, and quiet. The breakfast was very good. We recommend this hotel!
8
Melinda
21 nov 2025
·
Se alojó 3 noches
The free breakfast and the free parking.
The free breakfast and the free parking.
6
Kelsey
11 mar 2024
·
Se alojó 1 noche
Staff was great but most were virtual. Breakfast very basic and not many options. Great location though.
Staff was great but most were virtual. Breakfast very basic and not many options. Great location though.
6
Barrington
22 ago 2024
·
Se alojó 1 noche
Pee stain in the middle of the room and a bit of a musty smell . Overall decent but expected a bit more . Friendly staff , good free breakfast
Pee stain in the middle of the room and a bit of a musty smell . Overall decent but expected a bit more . Friendly staff , good free breakfast
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Kevin
22 may 2026
·
Se alojó 2 noches
Lo amamos ! Excelente hotel. Mejor que en las fotos . Todo el personal impecable y el desayuno riquísimo. Super recomendado
Lo amamos ! Excelente hotel. Mejor que en las fotos . Todo el personal impecable y el desayuno riquísimo. Super recomendado
10
Joseph
7 abr 2026
·
Se alojó 1 noche
If y
If y
10
Maria Catalina
20 may 2025
·
Se alojó 2 noches
Me sorprendió gratamente. El staff muy amable, la habitación muy amplia.
Me sorprendió gratamente. El staff muy amable, la habitación muy amplia.
10
Silvia
23 abr 2025
·
Se alojó 1 noche
Todo muy bien
Todo muy bien
10
michael
22 may 2024
·
Se alojó 3 noches
Buena calidad y servicio prestada .
Buena calidad y servicio prestada .
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 23:59
Antes de la(s) 11:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-16: NO DATA
- 2026-09-17: 212.66597690498352USD
- 2026-09-18: 182.15055586128236USD
- 2026-09-19: 182.15055586128236USD
- 2026-09-20: 161.79866464805605USD
- 2026-09-21: 159.97668014518737USD
- 2026-09-22: 331.04647976898195USD
- 2026-09-23: NO DATA
- 2026-09-24: 180.53529665786743USD
- 2026-09-25: 169.8662748753357USD
- 2026-09-26: 159.97668014518737USD
- 2026-09-27: 158.2225883984375USD
- 2026-09-28: 201.9055617012024USD
- 2026-09-29: 201.9055617012024USD
- 2026-09-30: 196.61940053901674USD
- 2026-10-01: 201.9517224711609USD
- 2026-10-02: 159.97668014518737USD
- 2026-10-03: 191.008520424881USD
- 2026-10-04: 170.6291183734131USD
- 2026-10-05: 169.12213384399413USD
- 2026-10-06: 191.008520424881USD
- 2026-10-07: 192.99819670814514USD
- 2026-10-08: 186.94959481636047USD
- 2026-10-09: 165.46114349212647USD
- 2026-10-10: 191.008520424881USD
- 2026-10-11: 632.5663175970459USD
- 2026-10-12: NO DATA
- 2026-10-13: NO DATA
- 2026-10-14: NO DATA
- 2026-10-15: 211.9000863758087USD
- 2026-10-16: 190.0136822832489USD
- 2026-10-17: 192.12832186485292USD
- 2026-10-18: 170.6291183734131USD
- 2026-10-19: 170.6291183734131USD
- 2026-10-20: 159.97668014518737USD
- 2026-10-21: 170.5431710824585USD
- 2026-10-22: 170.6291183734131USD
- 2026-10-23: 170.6291183734131USD
- 2026-10-24: 159.97668014518737USD
- 2026-10-25: 170.5431710824585USD
- 2026-10-26: 170.6291183734131USD
- 2026-10-27: 170.6291183734131USD
- 2026-10-28: 170.6291183734131USD
- 2026-10-29: 170.6291183734131USD
- 2026-10-30: 170.6291183734131USD
- 2026-10-31: 171.1118101272583USD
- 2026-11-01: 170.78041922790527USD
- 2026-11-02: 170.6291183734131USD
- 2026-11-03: 170.6291183734131USD
- 2026-11-04: 168.54825880897522USD
- 2026-11-05: 170.6291183734131USD
- 2026-11-06: 170.6291183734131USD
- 2026-11-07: 170.6291183734131USD
- 2026-11-08: 170.6291183734131USD
- 2026-11-09: 170.6291183734131USD
- 2026-11-10: 170.6291183734131USD
- 2026-11-11: 171.1118101272583USD
- 2026-11-12: 170.6291183734131USD
- 2026-11-13: 170.6291183734131USD
- 2026-11-14: 170.6291183734131USD
- 2026-11-15: 170.5431710824585USD
- 2026-11-16: 171.08195272483826USD
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. Se ofrece asistencia a los huéspedes a través de un sistema de recepción virtual. Durante el registro de entrada, el titular deberá presentar la tarjeta usada para reservar y un documento de identidad oficial con fotografía a su nombre. Cualquier otra gestión habrá de coordinarse con el alojamiento antes de la llegada. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática. Este hotel con servicio virtual ofrece asistencia a los huéspedes las 24 horas del día por mensaje de texto o por teléfono.
El check in debe realizarlo alguien que tenga al menos 21 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- El nombre de la tarjeta de crédito utilizada a la llegada para pagar gastos adicionales debe corresponderse con el nombre principal que figura en la reserva de la habitación.
- Este alojamiento acepta tarjetas de crédito y tarjetas de débito. No se aceptan pagos en efectivo.
- El alojamiento cuenta con extintor.
- Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.
- Los huéspedes pueden realizar las gestiones para traer sus mascotas poniéndose en contacto directamente con el alojamiento mediante la información de contacto que figura en la confirmación de la reserva (se aplican cargos y se pueden encontrar en la sección relativa a las tarifas).
- Para obtener más información sobre la política de privacidad de Best Western, visita www.bestwestern.com/privacy.
- Mascotas: 35 USD por mascota, por noche
- No se cobran tasas por los animales de servicio
- Cargo por registro de entrada temprana: 20 USD.
- Cargo por registro de salida tardía: 20 USD
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Habitaciones para no fumadores
Centro de negocios
Servicio de limpieza
Consigna de equipajes
Zona para fumadores
Servicios
Centro de negocios
Servicio de limpieza
Consigna de equipajes
Zona para fumadores
Registros de entrada y salida exprés
Autoservicio de lavandería
24-Hour Front Desk
Actividades
Fitness Center (nearby)
Internet
WiFi gratuito
General
Habitaciones para no fumadores
Máquinas expendedoras
Habitación familiar
Wheelchair Accessible (Limited)
Aparcamiento
Aparcamiento
Aparcamiento gratuito
Parking (Limited)
Parking Onsite