The Row Hotel; BW Signature Collection
165 $US
/nuit
Moyenne pour septembre
Sélectionnez les dates pour voir les prix et les disponibilités
165 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À The Row Hotel; BW Signature Collection, les prix par nuit s'élèvent en moyenne à 122 $US pendant le mois le moins cher (décembre) et à 210 $US pendant le mois le plus cher (juin), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 138 $US |
| février | 203 $US |
| mars | 198 $US |
| avril | 147 $US |
| mai | 177 $US |
| juin | 210 $US |
| juillet | 189 $US |
| août | 164 $US |
| septembre | 165 $US |
| octobre | 185 $US |
| novembre | 148 $US |
| décembre | 122 $US |
J
F
M
A
M
J
J
A
sept. · 165 $US
S
O
N
D
Le plus cher : juin (env. 210 $US)
Le moins cher : décembre (env. 122 $US)
À propos de cet établissement
Profitez des options de loisirs (une salle de fitness ouverte 24 h/24 par exemple) et des nombreux équipements et services qui caractérisent l'hébergement, notamment un distributeur automatique de boissons et d'en-cas.
Équipements
Profitez des options de loisirs (une salle de fitness ouverte 24 h/24 par exemple) et des nombreux équipements et services qui caractérisent l'hébergement, notamment un distributeur automatique de boissons et d'en-cas.
Services de l'établissement
Les équipements et services proposés incluent un service d'arrivée express, un service de départ express et une réception ouverte 24 h/24. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Chambres
Les 55 chambres climatisées de l'hébergement vous invitent à la détente et comprennent une TV connectée. Votre chambre est dotée d'un lit en mousse à mémoire de forme. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Une salle de bain privée avec une baignoire ou une douche est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux.
Emplacement
San José ne manque pas de choses à découvrir ; The Row Hotel, BW Signature Collection vous fait profiter d'un séjour dans un quartier commerçant et ne se trouve qu'à quelques pas du site Silicon Valley et à 13 minutes à pied du site Santana Row Shopping Center (centre commercial). Cet hôtel se trouve à 4,2 km de Salle omnisport SAP Center at San Jose et à 15,6 km de California's Great America.
À proximité
Silicon Valley(0.1 miles)
O'Connor Hospital(0.4 miles)
Westfield Valley Fair Shopping Mall (centre commercial)(0.6 miles)
Santana Row Shopping Center (centre commercial)(0.7 miles)
San Jose Municipal Rose Garden(0.9 miles)
Santa Clara Valley Medical Center(1 miles)
Winchester Mystery House(1.1 miles)
Rosicrucian Egyptian Museum(1.2 miles)
Santa Clara University(2.1 miles)
Salle omnisport SAP Center at San Jose(2.3 miles)
Discovery Meadow(2.4 miles)
Mission Santa Clara de Asis(2.6 miles)
Children's Discovery Museum(2.6 miles)
San Jose Center for the Performing Arts (centre culturel)(2.7 miles)
San Jose McEnery Convention Center(2.7 miles)
Aéroport international Norman Y. Mineta San Jose (SJC)(6.5 miles)
San Carlos, CA (SQL)(27.2 miles)
Watsonville, CA (WVI-Aéroport municipal de Watsonville)(42.2 miles)
Aéroport international d'Oakland (OAK)(37.1 miles)
Parking
Chambres non-fumeurs
Centre d'affaires
Ménage
Consigne à bagage
Zone fumeurs
Emplacement
2404 Stevens Creek Blvd, San José, Californie, États-Unis d’Amérique
Silicon Valley (0.1 miles)
O'Connor Hospital (0.4 miles)
Westfield Valley Fair Shopping Mall (centre commercial) (0.6 miles)
Santana Row Shopping Center (centre commercial) (0.7 miles)
San Jose Municipal Rose Garden (0.9 miles)
Santa Clara Valley Medical Center (1 miles)
Options de chambre
6
Chambre Deluxe, 2 grands lits, non-fumeurs, baignoire à jets
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
250 ft²
ClimatisationChauffageWi-Fi (gratuit)
4
Chambre Standard, 1 très grand lit, accessible aux personnes à mobilité réduite, non-fumeurs
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
210 ft²
ClimatisationChauffageWi-Fi (gratuit)
6
Chambre Standard, 1 très grand lit, non-fumeurs
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
210 ft²
ClimatisationChauffageWi-Fi (gratuit)
4
Chambre Standard, 1 grand lit, accessible aux personnes à mobilité réduite, non-fumeurs
Détails de la chambre
1 Grand Lit Double
Couchages 2
210 ft²
ClimatisationChauffageWi-Fi (gratuit)
6
Suite, 1 très grand lit, non-fumeurs (Dining Table;Living Room)
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
210 ft²
ClimatisationChauffageWi-Fi (gratuit)
6
Chambre Standard, 2 grands lits, non-fumeurs
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
210 ft²
ClimatisationChauffageWi-Fi (gratuit)
6
Chambre Deluxe, 1 très grand lit, non-fumeurs, baignoire à jets
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
250 ft²
ClimatisationChauffageWi-Fi (gratuit)
Avis des voyageurs
7.8
Bien
Basé sur 639 avis vérifiés
Qui séjourne ici ?
Affaires
42%
Couples
17%
Familles
26%
Groupes
8%
Solo
4%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
D'après les avis concernant The Row Hotel; BW Signature Collection, les clients soulignent fréquemment l'accès facile à Santana Row et aux autoroutes, le stationnement aisé, le service amical, et des chambres généralement propres et modernes, tout en notant une propreté parfois irrégulière et quelques problèmes d'entretien.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
D'après les avis concernant The Row Hotel; BW Signature Collection, les clients soulignent fréquemment l'accès facile à Santana Row et aux autoroutes, le stationnement aisé, le service amical, et des chambres généralement propres et modernes, tout en notant une propreté parfois irrégulière et quelques problèmes d'entretien.
Beaucoup apprécient l'enregistrement numérique basé sur code, mais de nombreux avis font état de problèmes avec les bornes virtuelles, des réponses lentes et l'absence de personnel sur place à certains moments. Les chambres varient en termes d'ambiance et de taille ; le bruit de la circulation et des couloirs est fréquent, plusieurs lits sont assez fermes, et la disposition des lavabos à l'extérieur des salles de bain ne convient pas à tout le monde. Le petit-déjeuner est gratuit et pratique, bien que l'offre soit simple et puisse parfois être limitée. Attendez-vous à un séjour fonctionnel et offrant un bon rapport qualité-prix si vous êtes à l'aise avec l'enregistrement virtuel et le bruit de la rue potentiel.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Le stationnement est facile et se sent souvent sécurisé, avec quelques places ombragées ou souterraines ; certains notent des places étroites ou un parking peu fiable. La petite salle de sport et les équipements limités (par exemple, peu de chariots, pas de distributeurs automatiques) rendent les installations simples.
Avis de voyageur à ce sujet
10
Suahill
5 avr. 2024
·
A séjourné 1 nuit
Clean and just down street from many shopping and dine in restaurants. Parking lot is a little sketchy but hotel itself is clean and staff is nice
Clean and just down street from many shopping and dine in restaurants. Parking lot is a little sketchy but hotel itself is clean and staff is nice
10
gary
25 juin 2024
·
A séjourné 1 nuit
Loved the parking below the rooms, in shade. Room had reading lamps on either side of the bed, but no place to plug them in within reach of the cord. Peculiar.
Loved the parking below the rooms, in shade. Room had reading lamps on either side of the bed, but no place to plug them in within reach of the cord. Peculiar.
10
jerry
20 déc. 2025
·
A séjourné 1 nuit
Easy underground parking. Parking felt safe and secure. The rooms are comfortable and clean.
Easy underground parking. Parking felt safe and secure. The rooms are comfortable and clean.
8
Kristin
15 avr. 2024
·
A séjourné 1 nuit
It was a nice stay. Would have been better if there was at least a vending machine available to get water.
It was a nice stay. Would have been better if there was at least a vending machine available to get water.
8
Silvia
7 déc. 2024
·
A séjourné 1 nuit
Easy parking and a quick check-in
Easy parking and a quick check-in
10
Elisa
2 sept. 2024
·
A séjourné 1 nuit
Staff nice, clean room, and close to shopping. Parking is tight but over all not bad.
Staff nice, clean room, and close to shopping. Parking is tight but over all not bad.
10
Victoria
24 déc. 2025
·
A séjourné 2 nuits
Parking was easy and secure. Staff was friendly.
Parking was easy and secure. Staff was friendly.
8
Corey
23 mai 2024
·
A séjourné 3 nuits
I like the proximity to the major freeway interchange of 680 and 17, be able to walk to Valley Fair Mall/Santana Row if I chose to (and I did), and being across the street from Falafel’s Drive-in (had gone there for years when in college, decades before it was featured on Diners, Drive-ins, and Dives!) The place is clean and modern and fancy. What I didn’t like was that someone took the valet cart and I had to make multiple trips to/from my car on the bottom floor while my room was on the 2nd floor. There is a virtual front desk clerk, someone who is a real person but who is on camera to help check you in. This is the trend and while it was fine overall, I know that it may pose a challenge for those who want the personal touch of interacting with someone on site. There is nothing to look at but a neighbor’s junky yard if you have the rooms facing the rear; the rooms facing the front get street traffic noise, so seeing someone’s yard is best.
I like the proximity to the major freeway interchange of 680 and 17, be able to walk to Valley Fair Mall/Santana Row if I chose to (and I did), and being across the street from Falafel’s Drive-in (had gone there for years when in college, decades before it was featured on Diners, Drive-ins, and Dives!) The place is clean and modern and fancy. What I didn’t like was that someone took the valet cart and I had to make multiple trips to/from my car on the bottom floor while my room was on the 2nd floor. There is a virtual front desk clerk, someone who is a real person but who is on camera to help check you in. This is the trend and while it was fine overall, I know that it may pose a challenge for those who want the personal touch of interacting with someone on site. There is nothing to look at but a neighbor’s junky yard if you have the rooms facing the rear; the rooms facing the front get street traffic noise, so seeing someone’s yard is best.
8
Melinda
21 nov. 2025
·
A séjourné 3 nuits
The free breakfast and the free parking.
The free breakfast and the free parking.
8
Teresa
26 mai 2024
·
A séjourné 2 nuits
Located on a busy street has underground parking The room was adequate the bathroom left a bit to be was unsteady The bathtub has jets and is very relaxing but you have to Be out of the tub to turn it on and off Which can be difficult Need more luggage carts Nice ceiling fan and lights Reasonable continental breakfast
Located on a busy street has underground parking The room was adequate the bathroom left a bit to be was unsteady The bathtub has jets and is very relaxing but you have to Be out of the tub to turn it on and off Which can be difficult Need more luggage carts Nice ceiling fan and lights Reasonable continental breakfast
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients ont trouvé les chambres et les espaces communs propres, tandis que d'autres ont signalé des zones poussiéreuses, des serviettes ou des moquettes tachées, des odeurs de moisi ou de parfum, et des baignoires sales occasionnelles. Le service de ménage pendant les longs séjours a été limité pour certains.
Avis de voyageur à ce sujet
6
Alexander
3 avr. 2025
·
A séjourné 1 nuit
We had a very fun stay in the area besides the hotel. It was nice as a point of access to all of the places we wanted to go, but the hotel was grungy and the rooms seemed to be in a state of disrepair, besides the lobby and public areas. The lack of on-site staff (besides cleaners) did not give us much faith that anybody checks the rooms regularly to oversee the guest experience. Mysterious substances on the walls of the bathroom seemed to confirm our fears that the rooms are given no more than a surface cleaning and a change of sheets before it's on to the next.
We had a very fun stay in the area besides the hotel. It was nice as a point of access to all of the places we wanted to go, but the hotel was grungy and the rooms seemed to be in a state of disrepair, besides the lobby and public areas. The lack of on-site staff (besides cleaners) did not give us much faith that anybody checks the rooms regularly to oversee the guest experience. Mysterious substances on the walls of the bathroom seemed to confirm our fears that the rooms are given no more than a surface cleaning and a change of sheets before it's on to the next.
10
Theresa
7 sept. 2025
·
A séjourné 1 nuit
Super comfy bed. Clean rooms.
Super comfy bed. Clean rooms.
8
Pezhman
5 nov. 2025
·
A séjourné 4 nuits
Overall the hotel is nice. The towels and the room can benefit from better cleaning, however. Under the beds were very dusty with items from the previous guests! Some towels had spots and stains on them. The breakfast area is nice. Staff are helpful.
Overall the hotel is nice. The towels and the room can benefit from better cleaning, however. Under the beds were very dusty with items from the previous guests! Some towels had spots and stains on them. The breakfast area is nice. Staff are helpful.
6
Yan
8 mars 2025
·
A séjourné 5 nuits
This is a standard three star hotel and they don't do room cleaning until you check out. During my stay for the 4 days, only one time they cleaned the room because the first day I checked in, the next morning I checked out and extended my stay for the rest 3days. I booked only one night for the first day. So when by the time I extended my stay, they cleaned it. Even after the second day I stayed there and asked for room service, they didn't do it. Please bear in mind that you really need to bear a used room for the rest days of time staying.
This is a standard three star hotel and they don't do room cleaning until you check out. During my stay for the 4 days, only one time they cleaned the room because the first day I checked in, the next morning I checked out and extended my stay for the rest 3days. I booked only one night for the first day. So when by the time I extended my stay, they cleaned it. Even after the second day I stayed there and asked for room service, they didn't do it. Please bear in mind that you really need to bear a used room for the rest days of time staying.
6
Christina
27 juil. 2025
·
A séjourné 1 nuit
Look, the property is in a prime location but the cleanliness was not it. Check-in was great & easy as the person was remote. Same for check-out. When I arrived to the room instantly noticed the dirty carpet, outdated appliances, DIRTY restroom. I was very skeptical about even using their sheets & towels. Unfortunately I arrived late, around 9:30pm & I had no energy to complain as I had to be up early the next day. The complementary breakfast was ok though. I wouldn’t stay here again but I hope this helps!
Look, the property is in a prime location but the cleanliness was not it. Check-in was great & easy as the person was remote. Same for check-out. When I arrived to the room instantly noticed the dirty carpet, outdated appliances, DIRTY restroom. I was very skeptical about even using their sheets & towels. Unfortunately I arrived late, around 9:30pm & I had no energy to complain as I had to be up early the next day. The complementary breakfast was ok though. I wouldn’t stay here again but I hope this helps!
10
Michael
14 déc. 2025
·
A séjourné 1 nuit
Check-in and checkout were incredibly easy. The room was very comfortable, spotless, and quiet. The breakfast was very good. We recommend this hotel!
Check-in and checkout were incredibly easy. The room was very comfortable, spotless, and quiet. The breakfast was very good. We recommend this hotel!
10
Anna Liza
31 mai 2025
·
A séjourné 1 nuit
The hotel is clean and so is our room. The staff that was working that morning was friendly and accommodating.
The hotel is clean and so is our room. The staff that was working that morning was friendly and accommodating.
6
Barrington
22 août 2024
·
A séjourné 1 nuit
Pee stain in the middle of the room and a bit of a musty smell . Overall decent but expected a bit more . Friendly staff , good free breakfast
Pee stain in the middle of the room and a bit of a musty smell . Overall decent but expected a bit more . Friendly staff , good free breakfast
6
Maureen
27 juil. 2025
·
A séjourné 3 nuits
The tub is dirty, the shower is hard to control the temp. Over all the room and facility are tidy.
The tub is dirty, the shower is hard to control the temp. Over all the room and facility are tidy.
6
Lucille
24 juil. 2025
·
A séjourné 1 nuit
It was very weird that they had a virtual front desk and no actual person to check me in. Hotel is a bit outdated, strong perfumed smell throughout the halls. Jetted tub was older and kinda dingy, but a very large tub biggest I’ve seen. Rooms are not sound proof you can hear outside the door and I could hear someone’s shower as I walked the hallway. With a little more TLC this place could be a bit better.
It was very weird that they had a virtual front desk and no actual person to check me in. Hotel is a bit outdated, strong perfumed smell throughout the halls. Jetted tub was older and kinda dingy, but a very large tub biggest I’ve seen. Rooms are not sound proof you can hear outside the door and I could hear someone’s shower as I walked the hallway. With a little more TLC this place could be a bit better.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Chambres à l'aspect moderne, dont certaines sont spacieuses, mais le bruit de la circulation et des couloirs est fréquent, plusieurs lits sont très fermes, et la disposition des lavabos à l'extérieur des salles de bain ne convient pas à tout le monde.
Avis de voyageur à ce sujet
8
Stephanie
26 oct. 2024
·
A séjourné 1 nuit
The service, location, and overall appeal of the hotel was great. The only downsides were: 1. The bed was like sleeping on a box spring 2. Our room connected to the breakfast area so we could hear everyone. Including the staff restocking with heels on. 3. When people were in the hallway we felt like they were in our room talking. Luckily it didn’t happen too often. 4. We were hearing load thumps that would rattle the room.
The service, location, and overall appeal of the hotel was great. The only downsides were: 1. The bed was like sleeping on a box spring 2. Our room connected to the breakfast area so we could hear everyone. Including the staff restocking with heels on. 3. When people were in the hallway we felt like they were in our room talking. Luckily it didn’t happen too often. 4. We were hearing load thumps that would rattle the room.
8
Brandon
31 oct. 2025
·
A séjourné 1 nuit
Room was clean and had a boutique like feel. Staff was friendly, everything was digital, no room keys, etc. just a code. I enjoyed it. Check in was easy and quick. The room was nice, but the bed took up most of the actual room - the bathroom was mostly empty space - oversized with just a shower and toilet with sink outside bathroom placed in-between the entryway and the bed area of the room… May have been a converted ADA bathroom. Other than that, it was a nice hotel with very, very friendly and knowledgeable staff. We had a great experience and great day! Definitely recommend if you’re going to the mall nearby or the Winchester mystery house!
Room was clean and had a boutique like feel. Staff was friendly, everything was digital, no room keys, etc. just a code. I enjoyed it. Check in was easy and quick. The room was nice, but the bed took up most of the actual room - the bathroom was mostly empty space - oversized with just a shower and toilet with sink outside bathroom placed in-between the entryway and the bed area of the room… May have been a converted ADA bathroom. Other than that, it was a nice hotel with very, very friendly and knowledgeable staff. We had a great experience and great day! Definitely recommend if you’re going to the mall nearby or the Winchester mystery house!
6
XIAOWEI
25 avr. 2025
·
A séjourné 4 nuits
It’s too noisy.
It’s too noisy.
10
Wendy
10 août 2024
·
A séjourné 1 nuit
Unique reception desk setup with the kiosk and virtual assistant. Property is well kept, room was clean. Rooms on San Carlos Street are subject to some traffic noise.
Unique reception desk setup with the kiosk and virtual assistant. Property is well kept, room was clean. Rooms on San Carlos Street are subject to some traffic noise.
4
Paul
4 déc. 2025
·
A séjourné 1 nuit
The room was noisy with constant traffic noise until late at night. The bed was uncomfortable and the room was sparely furnished.
The room was noisy with constant traffic noise until late at night. The bed was uncomfortable and the room was sparely furnished.
8
Varick
21 avr. 2024
·
A séjourné 2 nuits
Bed was extra firm. Would have liked a little more give.
Bed was extra firm. Would have liked a little more give.
6
Sarah
2 avr. 2025
·
A séjourné 2 nuits
very noisy. bed uncomfortable
very noisy. bed uncomfortable
6
Jermane
20 mars 2025
·
A séjourné 1 nuit
Bathroom is oddly large making room on small size. exhaust fan did not work in bathroom. Our room was on street side and could hear noise all night. My vision is limited so key code access to hotel and room was very inconvenient and difficult to manage.
Bathroom is oddly large making room on small size. exhaust fan did not work in bathroom. Our room was on street side and could hear noise all night. My vision is limited so key code access to hotel and room was very inconvenient and difficult to manage.
6
Melodie
28 avr. 2025
·
A séjourné 3 nuits
Centrally located; easy accessibility to freeways, etc. However, there is a lot of street/traffic noise. If I do stay there again, I prefer NOT to have an ADA room.
Centrally located; easy accessibility to freeways, etc. However, there is a lot of street/traffic noise. If I do stay there again, I prefer NOT to have an ADA room.
8
Miguel IV
10 avr. 2025
·
A séjourné 1 nuit
check in and check out was a breeze. Breakfast was good. The only thing that I found bizarre was the sink is outside of the bathroom, all other aspect of the hotel is good.
check in and check out was a breeze. Breakfast was good. The only thing that I found bizarre was the sink is outside of the bathroom, all other aspect of the hotel is good.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est souvent décrit comme amical et serviable, et l'enregistrement numérique peut être rapide. Cependant, de nombreux avis font état de problèmes avec la borne virtuelle, des retards, un personnel sur place limité ou absent, et des réponses lentes aux demandes.
Avis de voyageur à ce sujet
2
Lance
15 mars 2024
·
A séjourné 1 nuit
It was very unsafe and scary to not have a front desk attendant available for check in. We had to wait a long time in an unsafe part of town at night.
It was very unsafe and scary to not have a front desk attendant available for check in. We had to wait a long time in an unsafe part of town at night.
4
Eliza
13 mai 2025
·
A séjourné 1 nuit
I requested a late check out via the text messaging service that they had and didn’t get a response. There was no one to ask at the front desk for it.
I requested a late check out via the text messaging service that they had and didn’t get a response. There was no one to ask at the front desk for it.
10
Heather
21 oct. 2025
·
A séjourné 1 nuit
Staff was super helpful. The room was nice to liked having a code to enter the room instead of a key
Staff was super helpful. The room was nice to liked having a code to enter the room instead of a key
6
Anna C
17 juil. 2025
·
A séjourné 8 nuits
Check in is an incredibly strange experience. Most of the time nobody is at the front desk and there is this kiosk with a remote person from a different country on there. It was so creepy to enter an empty lobby and then to hear a disembodied voice say “m’am, hello”. I felt like I was in the movie set of a fake hotel and was spooked out. Then the bathroom had a broken fan that sounded like a construction working drilling with a sledge hammer if you ever wanted to turn the bathroom light on and the thermostat on the wall didn’t connect to the AC so you had to go to the wall unit to turn it on. The room was crazy musty going in because the AC had been off. I switched rooms and it got MUCH better thankfully.
Check in is an incredibly strange experience. Most of the time nobody is at the front desk and there is this kiosk with a remote person from a different country on there. It was so creepy to enter an empty lobby and then to hear a disembodied voice say “m’am, hello”. I felt like I was in the movie set of a fake hotel and was spooked out. Then the bathroom had a broken fan that sounded like a construction working drilling with a sledge hammer if you ever wanted to turn the bathroom light on and the thermostat on the wall didn’t connect to the AC so you had to go to the wall unit to turn it on. The room was crazy musty going in because the AC had been off. I switched rooms and it got MUCH better thankfully.
10
Yue
28 mai 2025
·
A séjourné 2 nuits
Friendly service, quick response, auto check in and inquiries. No extra early check in fee ( not sure but mine has waved). Close to the biggest mall in Bay Area, walkable distance. Good breakfast options, will come back again if I have any plans in San Jose. Thank you.
Friendly service, quick response, auto check in and inquiries. No extra early check in fee ( not sure but mine has waved). Close to the biggest mall in Bay Area, walkable distance. Good breakfast options, will come back again if I have any plans in San Jose. Thank you.
10
Michael
14 déc. 2025
·
A séjourné 1 nuit
Check-in and checkout were incredibly easy. The room was very comfortable, spotless, and quiet. The breakfast was very good. We recommend this hotel!
Check-in and checkout were incredibly easy. The room was very comfortable, spotless, and quiet. The breakfast was very good. We recommend this hotel!
10
Lisa
23 nov. 2024
·
A séjourné 3 nuits
The stay in the hotel was great but again I had issues with Hotels.com as they canceled my reservation because I arrived late. Luckily, the front desk was able to resolve.
The stay in the hotel was great but again I had issues with Hotels.com as they canceled my reservation because I arrived late. Luckily, the front desk was able to resolve.
6
Claudia R
19 févr. 2024
·
A séjourné 1 nuit
We arrived after a 2 hour drive around 7. Both my kids were in need to go to the bathroom and they have a kiosks to check in. It would not connect us to anyone for 20 minutes and there was nobody on site to assist. My kids were trying to hold it as much as they could. Finally someone appeared and helped, but definitely not the best first impression
We arrived after a 2 hour drive around 7. Both my kids were in need to go to the bathroom and they have a kiosks to check in. It would not connect us to anyone for 20 minutes and there was nobody on site to assist. My kids were trying to hold it as much as they could. Finally someone appeared and helped, but definitely not the best first impression
10
Jennifer
28 juin 2025
·
A séjourné 1 nuit
Staff was very friendly and the room was clean, modern, spacious and quiet. They even accommodated a late check out. Will stay here again next time I’m in Santa Clara
Staff was very friendly and the room was clean, modern, spacious and quiet. They even accommodated a late check out. Will stay here again next time I’m in Santa Clara
2
Maria
25 mars 2024
·
A séjourné 1 nuit
I am writing to express my extreme disappointment with my recent stay at The Row Hotel, BW Signature Collection. My experience was so disappointing that I feel compelled to bring it to your attention in hopes of improving future guest experiences. Upon my arrival at the hotel, I was shocked to find that there was no staff present. Not only was there a lack of staff, but the security of the hotel was severely compromised. Multiple DoorDash employees were freely wandering around the premises, indicating a serious breach in security. It was concerning to witness anyone being able to access the hotel without proper authorization or verification. Moreover, the virtual check-in kiosk, which appeared to be the only means of checking in, was not functioning properly. I was not provided with a code or any instructions on how to proceed with the check-in process. When I attempted to seek assistance from other guests, I discovered that they had managed to enter the hotel using the kiosk before it became inoperable. The lack of responsiveness and accountability from the hotel management further exacerbated the situation. Despite multiple attempts to contact the hotel for assistance, I was met with utter disregard and indifference. The owner’s dishonesty in claiming that I had left the premises, coupled with his refusal to provide a refund, only added to my frustration and dissatisfaction. Fortunately, after escalating the issue with Expedia, I was able to secure a refund.
I am writing to express my extreme disappointment with my recent stay at The Row Hotel, BW Signature Collection. My experience was so disappointing that I feel compelled to bring it to your attention in hopes of improving future guest experiences. Upon my arrival at the hotel, I was shocked to find that there was no staff present. Not only was there a lack of staff, but the security of the hotel was severely compromised. Multiple DoorDash employees were freely wandering around the premises, indicating a serious breach in security. It was concerning to witness anyone being able to access the hotel without proper authorization or verification. Moreover, the virtual check-in kiosk, which appeared to be the only means of checking in, was not functioning properly. I was not provided with a code or any instructions on how to proceed with the check-in process. When I attempted to seek assistance from other guests, I discovered that they had managed to enter the hotel using the kiosk before it became inoperable. The lack of responsiveness and accountability from the hotel management further exacerbated the situation. Despite multiple attempts to contact the hotel for assistance, I was met with utter disregard and indifference. The owner’s dishonesty in claiming that I had left the premises, coupled with his refusal to provide a refund, only added to my frustration and dissatisfaction. Fortunately, after escalating the issue with Expedia, I was able to secure a refund.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Pratique pour Santana Row, Valley Fair, la Winchester Mystery House et l'accès aux autoroutes. Certains clients ont trouvé le quartier animé ou peu adapté aux piétons, avec un bruit de circulation fréquent.
Avis de voyageur à ce sujet
10
Carol
22 août 2024
·
A séjourné 1 nuit
Great location by Santana Row
Great location by Santana Row
8
Starry
18 août 2025
·
A séjourné 1 nuit
Good location but a long walk from the row, good looking modern rooms and common space but the amenities are old (ac, fixtures)
Good location but a long walk from the row, good looking modern rooms and common space but the amenities are old (ac, fixtures)
8
Alan
13 mai 2025
·
A séjourné 1 nuit
Rooms were clean and reasonably priced. Located near freeway and Santana Row shopping. Heavy street traffic made walking unpleasant.
Rooms were clean and reasonably priced. Located near freeway and Santana Row shopping. Heavy street traffic made walking unpleasant.
8
Crisea
5 août 2025
·
A séjourné 2 nuits
It was a great experience staying in this hotel. Location is very accessible to everything.
It was a great experience staying in this hotel. Location is very accessible to everything.
10
ASHLEY
8 mai 2024
·
A séjourné 1 nuit
Loved staying at this hotel while attending a concert at SAP Center. Great location, right off the freeway, staff was amazing and easy access for Uber pickup.
Loved staying at this hotel while attending a concert at SAP Center. Great location, right off the freeway, staff was amazing and easy access for Uber pickup.
10
Natalie
31 août 2025
·
A séjourné 1 nuit
Virtual check in, 10 min walk to Westfields Mall, small but clean hotel near San Jose airport.
Virtual check in, 10 min walk to Westfields Mall, small but clean hotel near San Jose airport.
10
Paula
18 juin 2024
·
A séjourné 1 nuit
We stayed at this hotel to be close to our morning destination. I found the hotel to be quite nice for the price. The hotel is not in an exciting area of San Jose unless you wish to be close to the mall, but the hotel itself is very nice. The check-in was fantastic. I called ahead to make a change to my check-in and the gentleman who assisted me was exceptionally nice and accomodating. Upon arrival, the hotel was modernized with keyless room entry, I received my code ahead of time for check-in which made it very easy after a long day. The room is simple but had nice gems of courtesy throughout including water bottles, a coffee selection, and even little Biscoff cookie packs. The sink area had a Qtip pack and nail file kit in addition to the other standard room amenities at other chain hotels. The bed was just okay, but the bedding was nice and the pillows were nice. Even though the hotel is close to the freeway and on a fairly busy street, I was not disturbed by any street noise through the night. Breakfast was simple but had many nice grab-and-go items like yogurt and muffins. There were two hot items, an egg omelet and a sausage patty. The area was clean, organized, and well-stocked. Staff were courteous and kind. I would stay here again and if I was traveling I would stay here to be near the airport without having to hear the planes. I almost forgot- there's a smart TV to sign into your streaming apps or just watch TV which is what we did- there were a ton of channels!
We stayed at this hotel to be close to our morning destination. I found the hotel to be quite nice for the price. The hotel is not in an exciting area of San Jose unless you wish to be close to the mall, but the hotel itself is very nice. The check-in was fantastic. I called ahead to make a change to my check-in and the gentleman who assisted me was exceptionally nice and accomodating. Upon arrival, the hotel was modernized with keyless room entry, I received my code ahead of time for check-in which made it very easy after a long day. The room is simple but had nice gems of courtesy throughout including water bottles, a coffee selection, and even little Biscoff cookie packs. The sink area had a Qtip pack and nail file kit in addition to the other standard room amenities at other chain hotels. The bed was just okay, but the bedding was nice and the pillows were nice. Even though the hotel is close to the freeway and on a fairly busy street, I was not disturbed by any street noise through the night. Breakfast was simple but had many nice grab-and-go items like yogurt and muffins. There were two hot items, an egg omelet and a sausage patty. The area was clean, organized, and well-stocked. Staff were courteous and kind. I would stay here again and if I was traveling I would stay here to be near the airport without having to hear the planes. I almost forgot- there's a smart TV to sign into your streaming apps or just watch TV which is what we did- there were a ton of channels!
8
Anna
7 mars 2025
·
A séjourné 3 nuits
It was clean and had a good breakfast. The location wasnt the best and not many restaurants near by that didnt look a little runned down. Seemed to be on the edge of a rough neighborhood.
It was clean and had a good breakfast. The location wasnt the best and not many restaurants near by that didnt look a little runned down. Seemed to be on the edge of a rough neighborhood.
8
Corey
23 mai 2024
·
A séjourné 3 nuits
I like the proximity to the major freeway interchange of 680 and 17, be able to walk to Valley Fair Mall/Santana Row if I chose to (and I did), and being across the street from Falafel’s Drive-in (had gone there for years when in college, decades before it was featured on Diners, Drive-ins, and Dives!) The place is clean and modern and fancy. What I didn’t like was that someone took the valet cart and I had to make multiple trips to/from my car on the bottom floor while my room was on the 2nd floor. There is a virtual front desk clerk, someone who is a real person but who is on camera to help check you in. This is the trend and while it was fine overall, I know that it may pose a challenge for those who want the personal touch of interacting with someone on site. There is nothing to look at but a neighbor’s junky yard if you have the rooms facing the rear; the rooms facing the front get street traffic noise, so seeing someone’s yard is best.
I like the proximity to the major freeway interchange of 680 and 17, be able to walk to Valley Fair Mall/Santana Row if I chose to (and I did), and being across the street from Falafel’s Drive-in (had gone there for years when in college, decades before it was featured on Diners, Drive-ins, and Dives!) The place is clean and modern and fancy. What I didn’t like was that someone took the valet cart and I had to make multiple trips to/from my car on the bottom floor while my room was on the 2nd floor. There is a virtual front desk clerk, someone who is a real person but who is on camera to help check you in. This is the trend and while it was fine overall, I know that it may pose a challenge for those who want the personal touch of interacting with someone on site. There is nothing to look at but a neighbor’s junky yard if you have the rooms facing the rear; the rooms facing the front get street traffic noise, so seeing someone’s yard is best.
10
Jamie
26 sept. 2025
·
A séjourné 1 nuit
I love that we could walk to Santana Row. It was a nice little hotel.
I love that we could walk to Santana Row. It was a nice little hotel.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le petit-déjeuner gratuit est apprécié et généralement simple, allant des articles continentaux à quelques options chaudes. Plusieurs clients l'ont trouvé basique ou irrégulièrement approvisionné.
Avis de voyageur à ce sujet
10
Evelyne
3 déc. 2025
·
A séjourné 4 nuits
Room could be cleaner. Staff was friendly. Breakfast was good enough. The location made it easy to go around town by car.
Room could be cleaner. Staff was friendly. Breakfast was good enough. The location made it easy to go around town by car.
10
Yue
28 mai 2025
·
A séjourné 2 nuits
Friendly service, quick response, auto check in and inquiries. No extra early check in fee ( not sure but mine has waved). Close to the biggest mall in Bay Area, walkable distance. Good breakfast options, will come back again if I have any plans in San Jose. Thank you.
Friendly service, quick response, auto check in and inquiries. No extra early check in fee ( not sure but mine has waved). Close to the biggest mall in Bay Area, walkable distance. Good breakfast options, will come back again if I have any plans in San Jose. Thank you.
10
Paula
18 juin 2024
·
A séjourné 1 nuit
We stayed at this hotel to be close to our morning destination. I found the hotel to be quite nice for the price. The hotel is not in an exciting area of San Jose unless you wish to be close to the mall, but the hotel itself is very nice. The check-in was fantastic. I called ahead to make a change to my check-in and the gentleman who assisted me was exceptionally nice and accomodating. Upon arrival, the hotel was modernized with keyless room entry, I received my code ahead of time for check-in which made it very easy after a long day. The room is simple but had nice gems of courtesy throughout including water bottles, a coffee selection, and even little Biscoff cookie packs. The sink area had a Qtip pack and nail file kit in addition to the other standard room amenities at other chain hotels. The bed was just okay, but the bedding was nice and the pillows were nice. Even though the hotel is close to the freeway and on a fairly busy street, I was not disturbed by any street noise through the night. Breakfast was simple but had many nice grab-and-go items like yogurt and muffins. There were two hot items, an egg omelet and a sausage patty. The area was clean, organized, and well-stocked. Staff were courteous and kind. I would stay here again and if I was traveling I would stay here to be near the airport without having to hear the planes. I almost forgot- there's a smart TV to sign into your streaming apps or just watch TV which is what we did- there were a ton of channels!
We stayed at this hotel to be close to our morning destination. I found the hotel to be quite nice for the price. The hotel is not in an exciting area of San Jose unless you wish to be close to the mall, but the hotel itself is very nice. The check-in was fantastic. I called ahead to make a change to my check-in and the gentleman who assisted me was exceptionally nice and accomodating. Upon arrival, the hotel was modernized with keyless room entry, I received my code ahead of time for check-in which made it very easy after a long day. The room is simple but had nice gems of courtesy throughout including water bottles, a coffee selection, and even little Biscoff cookie packs. The sink area had a Qtip pack and nail file kit in addition to the other standard room amenities at other chain hotels. The bed was just okay, but the bedding was nice and the pillows were nice. Even though the hotel is close to the freeway and on a fairly busy street, I was not disturbed by any street noise through the night. Breakfast was simple but had many nice grab-and-go items like yogurt and muffins. There were two hot items, an egg omelet and a sausage patty. The area was clean, organized, and well-stocked. Staff were courteous and kind. I would stay here again and if I was traveling I would stay here to be near the airport without having to hear the planes. I almost forgot- there's a smart TV to sign into your streaming apps or just watch TV which is what we did- there were a ton of channels!
4
Mary
25 févr. 2025
·
A séjourné 1 nuit
Worried about my car all night - very sketchy person rode by on a bike and stopped as I was unpacking my car - which had alot of things in it. Virtual checkin was hard and unpleasant. Very cold noisy floor. Noise road outside. Very poor breakfast. Ran out of food. Water emprt. Hard to understand how can be rated so high and cost so much for such low quality.
Worried about my car all night - very sketchy person rode by on a bike and stopped as I was unpacking my car - which had alot of things in it. Virtual checkin was hard and unpleasant. Very cold noisy floor. Noise road outside. Very poor breakfast. Ran out of food. Water emprt. Hard to understand how can be rated so high and cost so much for such low quality.
8
Anna
7 mars 2025
·
A séjourné 3 nuits
It was clean and had a good breakfast. The location wasnt the best and not many restaurants near by that didnt look a little runned down. Seemed to be on the edge of a rough neighborhood.
It was clean and had a good breakfast. The location wasnt the best and not many restaurants near by that didnt look a little runned down. Seemed to be on the edge of a rough neighborhood.
10
Karen
29 avr. 2025
·
A séjourné 1 nuit
Lovely place. Good selections for breakfast. Only negative was the lack of working electrical outlets. It’s a problem that being worked on.
Lovely place. Good selections for breakfast. Only negative was the lack of working electrical outlets. It’s a problem that being worked on.
10
Michael
14 déc. 2025
·
A séjourné 1 nuit
Check-in and checkout were incredibly easy. The room was very comfortable, spotless, and quiet. The breakfast was very good. We recommend this hotel!
Check-in and checkout were incredibly easy. The room was very comfortable, spotless, and quiet. The breakfast was very good. We recommend this hotel!
8
Melinda
21 nov. 2025
·
A séjourné 3 nuits
The free breakfast and the free parking.
The free breakfast and the free parking.
6
Kelsey
11 mars 2024
·
A séjourné 1 nuit
Staff was great but most were virtual. Breakfast very basic and not many options. Great location though.
Staff was great but most were virtual. Breakfast very basic and not many options. Great location though.
6
Barrington
22 août 2024
·
A séjourné 1 nuit
Pee stain in the middle of the room and a bit of a musty smell . Overall decent but expected a bit more . Friendly staff , good free breakfast
Pee stain in the middle of the room and a bit of a musty smell . Overall decent but expected a bit more . Friendly staff , good free breakfast
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Vera
24 nov. 2024
·
A séjourné 1 nuit
.
.
8
Lori
il y a 4 semaines
·
A séjourné 1 nuit
The jacuzzi tub in the room was very nice
The jacuzzi tub in the room was very nice
10
Stephen
13 août 2026
·
A séjourné 2 nuits
Very clean and orderly parking is great rooms are beautiful there is a gym on the 2nd floor along with ice machine and vending snacks close to hiway 17 and valley Fair Mall also O'Connor hospital is 4 blocks away great venue great place staff was very helpful
Very clean and orderly parking is great rooms are beautiful there is a gym on the 2nd floor along with ice machine and vending snacks close to hiway 17 and valley Fair Mall also O'Connor hospital is 4 blocks away great venue great place staff was very helpful
10
Eric
10 août 2026
·
A séjourné 1 nuit
Clean spacious room
Clean spacious room
10
Stephen
5 août 2026
·
A séjourné 1 nuit
The Row is awesome check it out your self you won't be disappointed 2nd floor has gymnasium with ice and vending
The Row is awesome check it out your self you won't be disappointed 2nd floor has gymnasium with ice and vending
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 23:59
Avant 11:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-16: 670.1974489731446USD
- 2026-09-17: 200.44761184039308USD
- 2026-09-18: 178.154986704895USD
- 2026-09-19: 178.9292665178833USD
- 2026-09-20: 158.02649889038085USD
- 2026-09-21: 160.14716098187256USD
- 2026-09-22: 331.39926294213865USD
- 2026-09-23: NO DATA
- 2026-09-24: 180.72768600109865USD
- 2026-09-25: 170.04729466296388USD
- 2026-09-26: 160.14716098187256USD
- 2026-09-27: 158.39119996875USD
- 2026-09-28: 202.12072449279785USD
- 2026-09-29: 202.12072449279785USD
- 2026-09-30: 196.82893007720946USD
- 2026-10-01: 202.16693445446776USD
- 2026-10-02: 160.14716098187256USD
- 2026-10-03: 191.21207066949464USD
- 2026-10-04: 170.8109510932617USD
- 2026-10-05: 169.3023606298828USD
- 2026-10-06: 191.21207066949464USD
- 2026-10-07: 193.20386727227782USD
- 2026-10-08: 187.14881962408447USD
- 2026-10-09: 165.6374689050293USD
- 2026-10-10: 191.21207066949464USD
- 2026-10-11: 633.2404185659179USD
- 2026-10-12: NO DATA
- 2026-10-13: NO DATA
- 2026-10-14: NO DATA
- 2026-10-15: 212.12589993804932USD
- 2026-10-16: 190.21617236810303USD
- 2026-10-17: 192.3330654376831USD
- 2026-10-18: 170.8109510932617USD
- 2026-10-19: 170.8109510932617USD
- 2026-10-20: 160.14716098187256USD
- 2026-10-21: 170.72491221166993USD
- 2026-10-22: 170.8109510932617USD
- 2026-10-23: 170.8109510932617USD
- 2026-10-24: 160.14716098187256USD
- 2026-10-25: 170.72491221166993USD
- 2026-10-26: 170.8109510932617USD
- 2026-10-27: 170.8109510932617USD
- 2026-10-28: 170.8109510932617USD
- 2026-10-29: 170.8109510932617USD
- 2026-10-30: 170.8109510932617USD
- 2026-10-31: 171.294157232666USD
- 2026-11-01: 170.96241318310547USD
- 2026-11-02: 170.8109510932617USD
- 2026-11-03: 170.8109510932617USD
- 2026-11-04: 168.7278740388794USD
- 2026-11-05: 170.8109510932617USD
- 2026-11-06: 170.8109510932617USD
- 2026-11-07: 170.8109510932617USD
- 2026-11-08: 170.8109510932617USD
- 2026-11-09: 170.8109510932617USD
- 2026-11-10: 170.8109510932617USD
- 2026-11-11: 171.294157232666USD
- 2026-11-12: 170.8109510932617USD
- 2026-11-13: 170.8109510932617USD
- 2026-11-14: 170.8109510932617USD
- 2026-11-15: 170.72491221166993USD
- 2026-11-16: 171.26426801239015USD
Le personnel de la réception vous accueillera sur place. Une réception virtuelle est à disposition des voyageurs. La carte de crédit utilisée pour effectuer la réservation doit être présentée par le titulaire de la carte à l’arrivée, accompagnée d’une pièce d’identité avec photo. Toute autre disposition doit être prise en accord avec l’hébergement avant l’arrivée. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique. Cet hôtel de service virtuel offre une assistance client 24 h/24 par SMS ou par téléphone.
L’enregistrement doit être effectué par une personne âgée d’au moins 21 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et une carte de crédit peuvent être demandées à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Le nom inscrit sur la carte de crédit présentée comme garantie à l'arrivée doit correspondre au nom de la personne ayant effectué la réservation
- Cet hébergement accepte les cartes de crédit et les cartes de débit; espèces non acceptées
- Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
- Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement
- Si vous souhaitez amener votre animal de compagnie, veuillez contacter directement l'hébergement au moyen des coordonnées fournies dans la confirmation de réservation. Les animaux de compagnie font l'objet d'un supplément (voir section « Frais »).
- Pour plus de détails sur la politique de confidentialité de Best Western, veuillez vous rendre sur https://www.bestwestern.com/content/best-western/fr_FR/legal/privacy-policy.html.
- Animaux de compagnie : 35 USD par animal et par nuit
- Les animaux d'assistance ne sont soumis à aucuns frais.
- Arrivée anticipée : 20 USD (sous réserve de disponibilité)
- Supplément en cas de départ tardif : 20 USD (sous réserve de disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Chambres non-fumeurs
Centre d'affaires
Ménage
Consigne à bagage
Zone fumeurs
Services
Centre d'affaires
Ménage
Consigne à bagage
Zone fumeurs
Formalités d'arrivée/Départ express
Laverie
24-Hour Front Desk
Activités
Fitness Center (nearby)
Connexion Internet
Wi-fi gratuit
Général
Chambres non-fumeurs
Distributeur automatique
Chambre familiale
Wheelchair Accessible (Limited)
Parking
Parking
Parking gratuit
Parking (Limited)
Parking Onsite