TownePlace Suites by Marriott Syracuse Clay

Rooms were clean and had all the features advertised, although I didn't realize the pool was outdoors and hence closed for the season.

The property was very clean. We enjoyed sitting out by the fire pit on the patio.

Room was super spotless, staff was very helpful and great attitude. Pool was awesome. Close to all different stores and restaurants. Convenient to lots of needs. I recommend this motel to everyone. Breakfast was perfect. Multiple options. Very family friendly.

Pool area nice! But needs more chairs

Please add an additional non-Tesla EV charger to the parking lot.

We have stayed here, annually, with our grandkids, for a quick overnight and swim time. We were disappointed to learn, at check-in that the pool was down. We understand things happen. We ended up spending an extra $65 to take them to Sky Zone. All other services were fine.

Lots of space in the room. Breakfast is good great although they need to add a few more chairs in the pool area for people who are not looking to swim, but hanging just staying with their kids supervising your kids convenient parking. The staff is extremely friendly

Enjoyed my stay at the TownePlace Liverpool. Excellent location near major highways with easy access to Syracuse. Lots of typical chain dining options nearby with plenty of good local restaurants too. For extended stays an excellent Wegmans grocery store is across the street with terrific pre-made meals and high quality grocery offerings. The hotel property is beginning to show some wear and tear but the amenities are all there for long term travelers. I’ll stay here again when I’m back in town.

Easy check in , friendly staff , very good breakfast in the morning , good location . Room was pretty clean , nice kitchenette area with full size fridge and dishwasher Few minor issues - missing lamp and not working outlet on one side of bed . Biggest issue was an elevator - only 1 was working when we checked in and none was working in the morning. Got fixed after few hours but we had to walk down and up 3 flights of stairs in the morning- normally not and issue but one person had knee surgery recently

The location is perfect, especially traveling with pets. It is close to everything and sits back enough to comfortably walk the pups. The free laundry and continental breakfast were great perks.

I had traveled a long way and was remarkably exhausted when I got in. The young lady at the front desk was warm and friendly, making sure if I was a Marriott Bonvoy member that I was going to get a few extra comforts for the room. The room was clean and the bed was comfortable. That's all I needed.

When we checked in the room was dirty. There was rice on top of the refrigerator and stuff on carpet. Stains on bed sheets. I spoke with the front desk and asked when they had time to please address the issues. We stayed Monday-Sunday. The room was never cleaned. They just replaced the towels every other day and took the trash. This is the only bad review I have ever given in a hotel.

The staff were just average, the breakfast was subpar and the room was spacious. The bedding was filthy with a swatch of thick black hair and some type of food debris scattered throughout the bed. I understand that steak-holders, pardon the pun, must make money on every below average transaction, but this whole nonsense of "We don\'t do our job any longer due to CoVID-2019 protocols which ended a while ago" mentality has gone too far. It\'s time that the "Service Industry" did their job.

Breakfast was great. Staff were excellent. Room was clean and in good working order EXCEPT dishwasher was full of prior occupant's dirty dishes when we arrived.

the shower handle comes right off the wall when you turn the shower on. The shower head has so much built up grime that the water only trickles out. The floor of the shower was filthy which I ended up cleaning I did call the front desk that first evening to tell them. The lady said she would let the manager know in the morning. She did ask if I wanted to switch rooms, however I was all unpacked and exhausted and figured someone would fix it soon (no one ever fixed it or even mentioned it again). The rest of the room was decent. I never used the stove because all the pots/pans/utensils were made of the cheapest tin they could find. I would not feel comfortable using them. After the first 3 days , the room could definitely use a touch up, some TP and towels, so I saw the housekeeper in the room next to mine, and asked if she could pleas service my room. She said no problem (I also gave her a five dollar bill in case I was disrupting her schedule at all). Coming back that evening I walked in and noticed the only change was 2 bath towels (no other towels) she didn’t make the bed, bring TP, or change the trash. The next morning I asked the front desk if someone could service my room. The manager told me that “we only do that after 5 nights”. I thought she was rude didn’t feel like doing her job. However I did come back to a clean room that night. I was in NY burying my father that week. All I wanted was a hot shower and a basic service. I will NEVER stay at this hotel again.

Room was super spotless, staff was very helpful and great attitude. Pool was awesome. Close to all different stores and restaurants. Convenient to lots of needs. I recommend this motel to everyone. Breakfast was perfect. Multiple options. Very family friendly.

The room was dirty and the carpet dirty and smells bad.

The room was clean the staff was kind. The issue I found was a distasteful smell throughout the hotel, a blend of awful cleaning fluid and urine. It was a very strong odor and extremely off putting. If my stay was more than a single night, I would have cancelled my stay and moved hotels

Room was large and everything was clean and in good condition. Breakfast was excellent with the most choices I have seen for a hotel. Laundry was excellent too.

We did not even stay in the room. We were in 309. As soon as you stepped off the elevator it smelled like wet rug. Our room door looked as if it was kicked in before and just painted over. The room was a 2 bedroom suite. The room had the same faint smell. Looked up the ceiling had caved in. Then patched it and didn’t even sand the patch. Onto the next issue you can see a bubble in the ceiling as well. The curtains have a yellow stain all over the bottom. The bathroom floor still has what looked to be gel on the floor. We decided to go to the concert and drive back in one night. Gross. Not what expected from a Marriot at all.

LOVE the huge closet in the bathroom! Room was large and in its own corridor with anothsr room behind a closed door, which kept it super quiet! Room 401. Perfect!

The staff is wonderful. I was placed in a studio two queen size beds and then alcove with one other room. That room consisted of a family and their very young dog that they lift in a crate that barked for several hours straight until about 8:30 9 o'clock at night. Staff tried their best to get them to come back from dinner, but this family couldn't care less about anybody else staying there. Staff was able to finally get in touch with them after they arrived back to their room to let them know what the rules were, but it continued the following morning. It eventually stopped. The interior is in desperate need of an uplift. The toilet paper rod was broken, there was a hole on the inside of the bathroom door. There was sticky substance on the rug in the main area, and the furniture was quite worn. Also stains of some sort in the ice cube trays

There was a hole in the TV and the bathroom door didn’t shut right because it was bent.

The hotel was clean and provided a great breakfast each day. Only problem was that the tv in the room had a green/blue hue. Obviously needs to be replaced.

Hotel was really nice, had a coffee maker 2 electric burners, pots and pans, bowls and plates etc full size fridge. Clean.

I’d rate this higher and willing to give another chance but our bathroom wasn’t great. The main light didn’t work (kept flickering) and the shower head seemed busted making it tough to shower. Without a full door or curtain on the shower it was also hard to keep water going out of the shower. But this place was decent for a 1 night stop on a much longer trip

Room was a good size with fully functioning kitchen but the bed was a slab of concrete and the noise from lobby went to 1am. It's a good location; just dont get a room on first floor.

Room was large and everything was clean and in good condition. Breakfast was excellent with the most choices I have seen for a hotel. Laundry was excellent too.

The fridge was not working at all. If a family is requesting a suite there should be a running fridge. I had food I couldn’t put in there and the door latch to the bathroom was broken so we had to yell to eachother to not come in. Not acceptable

Very nice property! The bed was great and it was very quiet.

I had traveled a long way and was remarkably exhausted when I got in. The young lady at the front desk was warm and friendly, making sure if I was a Marriott Bonvoy member that I was going to get a few extra comforts for the room. The room was clean and the bed was comfortable. That's all I needed.

We had a 2 night stay, and the bathroom did not work the entire stay. The staff did nothing to fix the bathroom.

Very nice accommodations, front desk was friendly and attentive even at a 10pm check-in. Highly recommend and will stay again.

We liked that they have free laundry for guests. We didn’t like that they have construction improvements on top of our room and we asked the front desk to change us to another room; at the beginning they said they don’t have rooms available with an arrogant attitude she hanged out on me. I called front desk again to asked to change it because of the noises and she answered me that is “10 in the morning honey” like saying I’m not supposed to be sleeping; and keep saying that they don’t have any availability but I told her that I was paying for the room and I can sleep all day if I want to and I told her that I was checking online and they have availability that they need to change our room, after we told her again to change it because we are paying for our room they gave us a different room.

Everyone was absolutely amazing and kind. We absolutely will be staying at this location again and again.

The room was awesome. Very clean, full size fridge with cooking surface, dish washer etc. The lady at check in was a bit rude but otherwise all the staff was very kind.

Greeted by an employee who loves their job - made the entire experience pleasant.

Our stay at TownePlace Suites by Marriott in Liverpool, NY, was underwhelming. While the staff were nice when we could find them, it was often a challenge to locate anyone at the front desk. I had to wander around several times just to get assistance. Additionally, for a ‘newish’ hotel, I was surprised by the lack of upkeep. It wasn’t as clean as we expected, and the cleaning that was done seemed rather superficial. Overall, it didn’t meet the standards we’ve experienced at other hotels.

The check in staff were so friendly!

Highly recommend this hotel couldn’t have had a better stay and the staff was amazing ,breakfast bar is also great Thanks to all the staff and workers

Directions to get there were confusing

New property and great location!

It's quiet and close to dinning and shopping locations, I enjoyed the breakfast.

The location is very convenient for shopping and dining. The staff is very friendly and helpful.

Fairly priced and conveniently located

Room was super spotless, staff was very helpful and great attitude. Pool was awesome. Close to all different stores and restaurants. Convenient to lots of needs. I recommend this motel to everyone. Breakfast was perfect. Multiple options. Very family friendly.

This property was very easy to many stores and highways

Nice area, close to shopping and dining.

Enjoyed my stay at the TownePlace Liverpool. Excellent location near major highways with easy access to Syracuse. Lots of typical chain dining options nearby with plenty of good local restaurants too. For extended stays an excellent Wegmans grocery store is across the street with terrific pre-made meals and high quality grocery offerings. The hotel property is beginning to show some wear and tear but the amenities are all there for long term travelers. I’ll stay here again when I’m back in town.

The location is perfect, especially traveling with pets. It is close to everything and sits back enough to comfortably walk the pups. The free laundry and continental breakfast were great perks.

Very good breakfast offering. Room was clean and staff receptive.

It's quiet and close to dinning and shopping locations, I enjoyed the breakfast.

Breakfast was great. Staff were excellent. Room was clean and in good working order EXCEPT dishwasher was full of prior occupant's dirty dishes when we arrived.

Room was super spotless, staff was very helpful and great attitude. Pool was awesome. Close to all different stores and restaurants. Convenient to lots of needs. I recommend this motel to everyone. Breakfast was perfect. Multiple options. Very family friendly.

Easy check in , friendly staff , very good breakfast in the morning , good location . Room was pretty clean , nice kitchenette area with full size fridge and dishwasher Few minor issues - missing lamp and not working outlet on one side of bed . Biggest issue was an elevator - only 1 was working when we checked in and none was working in the morning. Got fixed after few hours but we had to walk down and up 3 flights of stairs in the morning- normally not and issue but one person had knee surgery recently

The staff was extremely personable and cheerful. Everything went smooth and easy. The breakfast was organized and had a huge variety of quality items. Loved it there!

Room was large and everything was clean and in good condition. Breakfast was excellent with the most choices I have seen for a hotel. Laundry was excellent too.

Breakfast needs to improve. Not good

Breakfast was excellent for hotel breakfast.

Overall an OK experience. Rooms were not as clean as I would have expected, not a wide range of breakfast options and the bed was uncomfortable.