Name: AC Hotel by Marriott Guatemala City
Address: 11 Avenida 35-02, Città del Guatemala, Guatemala (dipartimento), GT
Price range: 143 USD–451 USD per night
Rating: 8.65

Cosa pensano gli ospiti

L'AC Hotel by Marriott Guatemala City rice ottime recensioni per la sua posizione comoda e sicura a Cayalá, con ristoranti e negozi nelle vicinanze, mentre il feedback su camere, pulizia e servizio è variabile, soprattutto per quanto riguarda la privacy del bagno, la logistica del parcheggio e la gestione dei problemi.

Molti ospiti sottolineano la cortesia e la disponibilità del personale, i letti comodi e la bella vista dalle aree del bar e del ristorante. Altri aspetti negativi evidenziati includono rumore o problemi di manutenzione occasionali, moquette sporca nei corridoi, pulizia incostante, check-in lento e l'assenza di piscina o servizio in camera. Aspettatevi una base comoda a Cayalá con spazi moderni ma un design delle camere e una qualità del servizio variabili.

Servizi

Pulizia

Camere

Servizio

Posizione

Ristorazione

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Servizi

L'accesso al parcheggio è spesso complicato, con problemi di QR code o chiavi e garage labirintici. Non c'è piscina; alcuni ospiti hanno apprezzato la vista dal bar e dal ristorante.

Recensioni degli ospiti correlate

8

María del Carmen

6 ott 2025

·

Soggiorno di 1 notte

Todo bien. Lo único es la manera de llegar al parqueo es complicado con el nuevo sistema de papelito de pasar por las máquina del parqueo de Cayala. Se pierde mucho tiempo y tienen que llegar del hotel a auxiliarte y de paso que si no hay señal es un quebradero de cabeza. Lástima! No volveré a este lugar.

10

Kandy

30 set 2025

·

Soggiorno di 4 notti

This locale dont have no pool

8

roberto

8 mar 2024

·

Soggiorno di 3 notti

The hotel is located in a great area close to shopping and restaurants. The restrooms in the rooms do not really offer much privacy. The sliding doors are not long enough and there are large cracks in which you can easily see other guests doing their business in there. Parking was another issue, we were told there would be an attendant there to help us access the designated parking spaces for hotel, no where to be found. We had to park in visitors area a few times and had to pay for parking. Apparently hotel keys are not currently working with the garage sensors, very inconvenient. Other than that hotel was great and rooms were clean.

10

Derek

24 mar 2025

·

Soggiorno di 2 notti

The property was absolutely beautiful. Availability was great, the only thing that I will remark on is that there is not a pool in the hotel or any other surrounding hotels. I went searching for an outdoor pool and could not find one in the area of Cayala. That is the only thing I would recommend. Any pool that could be shared by that hotel and others would be great. Not the AC hotel's fault, will always choose this hotel line.

4

Corrie

5 lug 2023

·

I have stayed at several hotels at this price point in Guatemala. This is overall the worst. The top floor breakfast and dining was great. In the rooms: all talking in the hallway can be heard inside the rooms. The barn door style bathroom doors do not provide privacy. The light switch for the bathroom is outside the bathroom. The walls of the bathroom are glass. When a person Turns on the light and goes in the bathroom the entire room lights up at night. The reception desk is on the top floor…what? Parking is a labyrinth and few signs pointing where to go. The underground parking is under most of the grounds so many elevators but they all require specific key cards so you will be walking all over down there until you find a way up. Nice upper class shopping area but there are better options in the city.

8

Miriam

27 feb 2025

·

Soggiorno di 1 notte

Con respecto al parqueo dan un QR que si te pasas 1 min ya no te deja salir... y al hacer el check out no me dijeron así q tuve q regresar y eso me demoró al menos 30 min más. No hay problema si te avisan antes de desalojar o al momento del check in pero no de sorpresa frente a la pluma.

8

Herbert

17 nov 2024

·

Soggiorno di 1 notte

El hotel muy bien ubicado. El problema es el acceso es complicado y tienes que saber cómo llegar. Muy poca información y te puedes perder

10

Astrid

7 set 2025

·

Soggiorno di 1 notte

Great hotel with amazing views from the restaurant. The location is amazing, easy access to restaurants and shopping. Safe and convenient.

6

MOISES

30 ott 2025

·

Soggiorno di 2 notti

parking access is terrible do not work the QR provided by the reception desk and to return twith to the lobby was impossible with the QR also.

6

Francisco

7 ago 2023

·

Soggiorno di 2 notti

El parqueo es complicado acceder. la tarjeta de acceso no nos funciono en 2 de 3 ocaciones. la distribucion dentro del cuarto es muy incomoda. no pudimos proyectar en el tv desde nuestro celular

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Pulizia

Le recensioni sono contrastanti: molti hanno trovato le camere molto pulite, ma ci sono segnalazioni ricorrenti di moquette sporca o maleodorante nei corridoi, presenza occasionale di muffa, macchine da caffè sporche e camere non curate.

Recensioni degli ospiti correlate

10

Maria

20 giu 2025

·

Soggiorno di 2 notti

The hotel was nice, but our bedsheets were not clean, everything else was great. Very convenient for places to eat and close to the airport

10

Tim

7 apr 2025

·

Soggiorno di 2 notti

We have stayed here in the past. It is always clean and quiet. The staff is always friendly.

2

Victor

29 giu 2023

·

Soggiorno di 1 notte

El cuarto estaba sucio, en la refrigeradora la agua abierta a la mitad, pelos en la bañera, pelos en el lavamanos y en el escusado El piso del cuarto sucio

8

Dylan

24 set 2025

·

Soggiorno di 4 notti

Our stay was great. The staff is very very helpful. They set up transportation for us everyday and gave us great advice on when to go to places. The food was good. The only reason they didn’t get 5 star was the cleanliness. The carpet in the halls was stained and dirty. They need to get a little more particular with cleaning. But I highly recommend the hotel it’s in a great area and the customer service is 5 star.

10

Cesar

22 gen 2024

·

Soggiorno di 1 notte

Excelente. Pero en cuestión de limpieza la cafetera tenia costra de sucio.

10

Daniel

11 apr 2023

·

Soggiorno di 1 notte

Muy buen servicio, amabilidad del personal, muy limpio, buena ubicación, silencioso

2

Henry

23 mag 2025

·

Soggiorno di 1 notte

My room floor was not clean, and there were stains all over the carpet in the hallway. Parking was complicated, and the reception was located in a different building from my room. The staff appeared unprofessional and were not very helpful.

8

Willie

11 feb 2025

·

Soggiorno di 2 notti

The hotel was great, in our favorite area of cayala. The restroom just needs to be cleaned up a bit. Lots of mold around the shower and shower was leaking lots of water into the bathroom floors. I let maintenance know right away.

6

Gabriela

21 lug 2024

·

Soggiorno di 2 notti

Hydration station didn't work. The carpet in the hall smells and has stains. Bathroom inside the room has no extration system.

10

JOSUE MANRIQUEZ

9 mar 2024

·

Soggiorno di 2 notti

Second time on this hotel and is always clean

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Camere

Il feedback sulle camere è misto: molti hanno apprezzato i letti comodi, il silenzio, alcuni layout spaziosi o la vista, ma diversi hanno trovato le camere o i bagni piccoli e il design del bagno offre poca privacy. Lamentale ricorrenti riguardano problemi con la TV o il Wi‑Fi e rumore occasionale.

Recensioni degli ospiti correlate

8

roberto

8 mar 2024

·

Soggiorno di 3 notti

The hotel is located in a great area close to shopping and restaurants. The restrooms in the rooms do not really offer much privacy. The sliding doors are not long enough and there are large cracks in which you can easily see other guests doing their business in there. Parking was another issue, we were told there would be an attendant there to help us access the designated parking spaces for hotel, no where to be found. We had to park in visitors area a few times and had to pay for parking. Apparently hotel keys are not currently working with the garage sensors, very inconvenient. Other than that hotel was great and rooms were clean.

10

Marcia

17 mag 2025

·

Soggiorno di 4 notti

Perfectamente ubicado. Lo unico malo es el baño que no tiene privacidad.

4

Ana

21 apr 2025

·

Soggiorno di 1 notte

Too much noise. I coukd hear when someone was taking a shower at 5 am. Not enough natural light

8

Alejandro

28 set 2025

·

Soggiorno di 4 notti

Well lo located, Clean room, great service. I didn’t like room bathroom. It has zero privacy….crazy

4

Corrie

5 lug 2023

·

I have stayed at several hotels at this price point in Guatemala. This is overall the worst. The top floor breakfast and dining was great. In the rooms: all talking in the hallway can be heard inside the rooms. The barn door style bathroom doors do not provide privacy. The light switch for the bathroom is outside the bathroom. The walls of the bathroom are glass. When a person Turns on the light and goes in the bathroom the entire room lights up at night. The reception desk is on the top floor…what? Parking is a labyrinth and few signs pointing where to go. The underground parking is under most of the grounds so many elevators but they all require specific key cards so you will be walking all over down there until you find a way up. Nice upper class shopping area but there are better options in the city.

10

Oscar

6 ago 2025

·

Soggiorno di 1 notte

The TV in my room did not work and we called for service and nobody showed up

6

NESTOR

14 feb 2025

·

Soggiorno di 4 notti

The property is OK, nevertheless there are some issues, TV not working during all the stay this is an issue as I like to watch local news.

6

Walter

8 ago 2025

·

Soggiorno di 2 notti

Internet access was pretty slow (10 Mbps only) Shower had a problem with water leaking to the bedroom

6

Javier

17 ago 2024

·

Soggiorno di 4 notti

Muy basico todo. El baño estaba integrado a la habitación y no daba privacidad

6

Jennifer

11 lug 2023

·

Soggiorno di 3 notti

Pros: The staff and location are amazing! Cons: This could be lack of research on my part but the bathroom in the rooms are tiny and the have a sliding door so there is a big gap that you can see through when the door is "closed" also the sink is detached from the bathroom.

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Servizio

Il servizio è spesso descritto come cordiale e disponibile, con personale disponibile a soddisfare le richieste e a fornire assistenza. Problemi ricorrenti includono check-in lento o incoerente, aiuto limitato con i bagagli, risposte ritardate alle richieste e occasionali problemi di fatturazione.

Recensioni degli ospiti correlate

10

Ronald

6 mar 2024

·

Soggiorno di 1 notte

Very friendly front desk agents helpful I arrived at 10 AM and they were able to accommodate me for check-in Will definitely be back to this hotel, one of the best in the city

2

Gerald

14 dic 2023

·

Soggiorno di 2 notti

Booked there for my team and myself on business trip. I'm so disapointed and upset about my stay here. I had to leave the hotel earlier than expected and front desk have not been able to get my laundry back before my departure despite I've warned them 6 hours in advance. I've asked to ship my laundry ASAP so I can catch up on my following step in Brazil, they agreed and then I never got any follow up and reply. Now I'm back in France, I've been able able to reach them and they only offer to make it available in front desk and don't reply anymore to my messages...OMG it's so poor service level, not what I expect from Marriott which I'm used to choose especially in case I need international standard back up. if you add the room was very noisy with no isolation from slamming door at 5.30AM, strong noise coming the fridge and another source i've not been able to locate, no room service after 11pm...and 200 euros of clothes lost. never Marriott again whatever the country.

10

Manuel

29 dic 2025

·

Soggiorno di 1 notte

The staff was amazing.

4

Carlos

10 nov 2025

·

Soggiorno di 1 notte

El personal un poco antipático

6

Silvia

25 giu 2025

·

Soggiorno di 1 notte

El parqueo es bastante complicado , para el precio es demasiado caro para la habitación , ponen apenas una botella de agua pequeña , se pidió más a la habitación y nunca la llevaron , y el desayuno es simple !

6

Nelida

27 ott 2024

·

Soggiorno di 1 notte

employees are not so friendly, even thought a person is waiting for a check in, they should be nice enough to offer water for a least to say, or kindly offer a way for someone not too feel less important.

2

rony

23 gen 2024

·

Soggiorno di 1 notte

NO QUIEREN EMITIRME LA FACTURA AL NIT QUE NECESITO.

8

Dylan

24 set 2025

·

Soggiorno di 4 notti

Our stay was great. The staff is very very helpful. They set up transportation for us everyday and gave us great advice on when to go to places. The food was good. The only reason they didn’t get 5 star was the cleanliness. The carpet in the halls was stained and dirty. They need to get a little more particular with cleaning. But I highly recommend the hotel it’s in a great area and the customer service is 5 star.

10

Andres

19 mag 2025

·

Soggiorno di 2 notti

great service great staff

10

Monica

27 gen 2024

·

Soggiorno di 5 notti

Sandy from the restaurant took care of me. She went above & beyond to talk to chef what foods chef recommend for me. I was diagnosed with celiac & gluten allergy so she really took care of talking to chef for recommendations. Thank you for everyone in the front desk. They are all so nice & they helped me sooo much.

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Posizione

Ottima posizione a Cayalá, circondata da ristoranti, negozi e sicurezza, che la rende facilmente accessibile e sicura.

Recensioni degli ospiti correlate

10

Victor Raul

5 set 2025

·

Soggiorno di 1 notte

La Ubicación del hotel es extraordinaria e inmejorable justo en el centro de Cayalá el área más bonita de Guatemala por su arquitectura y la mejor oferta turística. Accesible a pie a todas las actividades y atracciones de la zona. Tiendas, restaurantes y actividades. Excelente calidad del Hotel con servicios muy completos y la vista desde la terraza es inmejorable.

10

Luceily

22 gen 2025

·

Soggiorno di 1 notte

Excellent propertyconditions and service. Excellent location.

10

Filomena

8 gen 2025

·

Soggiorno di 1 notte

Safe, easy access, love the view and breakfast.

10

John

31 mar 2023

·

Soggiorno di 1 notte

Outstanding location.

10

Jacqueline

29 mar 2024

·

Soggiorno di 2 notti

The hotel is in the perfect location in the middle of Cayala. There is so many shops, restaurants and bars in walking distance. The hotel itself was very updated and clean. Bed was so comfortable, best sleep I got in Guatemala. Breakfast buffet was delicious, egg were made to order and there was fresh fruit, cheeses, potatoes, fresh bread, yogurt, etc. Would definitely recommend including it in your stay fare.

10

Fernando

16 lug 2025

·

Soggiorno di 1 notte

Extremely comfortable room in a great neighborhood

10

Astrid

7 set 2025

·

Soggiorno di 1 notte

Great hotel with amazing views from the restaurant. The location is amazing, easy access to restaurants and shopping. Safe and convenient.

10

Julian

22 apr 2025

·

Soggiorno di 4 notti

Amazing location and amenities all around. Great place to stay!

10

vicky

12 nov 2025

·

Soggiorno di 2 notti

Great place, great location

10

Roxana

1 apr 2025

·

Soggiorno di 2 notti

Nice hotel located in the heart of Cayala

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Ristorazione

La colazione e il ristorante in loco ricevono generalmente commenti positivi, con alcuni che apprezzano la varietà e la disponibilità ad accogliere esigenze alimentari specifiche. Altri hanno trovato la colazione basilare o costosa, notando che il ristorante è piccolo e che non c'è servizio in camera; molti preferiscono le opzioni vicine a Cayalá.

Recensioni degli ospiti correlate

8

Jennie

13 set 2023

·

Soggiorno di 2 notti

The hotel was just ok… i stayed here just because is in Catalan City and was my only option. I think this hotel is average, no room service, food in the bar area was “ok” I prefer to walk around Cayala cause there are a lot restaurants.

6

Duane

1 gen 2023

·

Soggiorno di 1 notte

Service was very poor, especially upon check in. Breakfast bufet very basic and lacking. No help with luggage, not expected from a Marriott. Rooms were very nice and clean, with a contemporary layout.

10

Johanna

22 apr 2025

·

Soggiorno di 1 notte

Fuimos la familia para Semana Santa y el hotel tenia una alfombra de aserrin hermosisima hecha por los mismos empleados! Una belleza de tradicion! Camas muy comodas. En el desayuno no tienen incluido chocolate pero el resto genial.

10

Andres

14 ago 2025

·

Soggiorno di 3 notti

Buen hotel tiene todo lo necesario la vista del bar rest es espectacular

10

Jacqueline

29 mar 2024

·

Soggiorno di 2 notti

The hotel is in the perfect location in the middle of Cayala. There is so many shops, restaurants and bars in walking distance. The hotel itself was very updated and clean. Bed was so comfortable, best sleep I got in Guatemala. Breakfast buffet was delicious, egg were made to order and there was fresh fruit, cheeses, potatoes, fresh bread, yogurt, etc. Would definitely recommend including it in your stay fare.

10

Josue

22 lug 2025

·

Soggiorno di 2 notti

Wow, what a place to stay. All the employees were very polite and professional. The breakfast buffet had a great variety that we enjoyed. The hotel is located in the middle of a shopping district. Great variety of restaurants and stores.

8

Angelica

30 ago 2025

·

Soggiorno di 5 notti

Me gustaría que en el desayuno hubiera más variedad gluten free y vegetariano. Sería bueno tener cosas diferentes cada día (no todo el desayuno, sin embargo, si algunas cosas diferentes cada día)

8

Taeho

3 gen 2025

·

Soggiorno di 5 notti

Need to improve the restaurant

10

Monica

27 gen 2024

·

Soggiorno di 5 notti

Sandy from the restaurant took care of me. She went above & beyond to talk to chef what foods chef recommend for me. I was diagnosed with celiac & gluten allergy so she really took care of talking to chef for recommendations. Thank you for everyone in the front desk. They are all so nice & they helped me sooo much.

10

Zaul

9 ago 2023

·

Soggiorno di 1 notte

Very good place to stay, don’t have charter’s and the restaurant is to small but over all is a very good hotel

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Mese	Prezzo medio
gennaio	141 USD
febbraio	151 USD
marzo	151 USD
aprile	177 USD
maggio	155 USD
giugno	151 USD
luglio	140 USD
agosto	145 USD
settembre	167 USD
ottobre	153 USD
novembre	157 USD
dicembre	140 USD

dom	lun	mar	mer	gio	ven	sab
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $165	17 $176
18 $187	19 $216	20 $206	21 $228	22 $220	23 $149	24 $149
25 $143	26 $231	27 $263	28 $274	29 $221	30 $159	31 $143

dom	lun	mar	mer	gio	ven	sab
1 $152	2 $242	3 $256	4 $287	5 $263	6 $190	7 $180
8 $216	9 $263	10 $451	11	12	13 $221	14 $164
15 $145	16 $215	17 $226	18 $221	19 $226	20 $158	21 $169
22 $157	23 $200	24 $204	25 $184	26 $204	27 $164	28 $179
29 $183	30 $223

AC Hotel by Marriott Guatemala City

Prezzi per AC Hotel by Marriott Guatemala City

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Informazioni su questa struttura

Posizione

Opzioni camera

Camera, 2 letti matrimoniali

Camera Deluxe, 1 letto king, balcone

Camera Deluxe, 2 letti matrimoniali, balcone

Camera, 1 letto king

Recensioni degli ospiti su AC Hotel by Marriott Guatemala City

Cosa pensano gli ospiti

Politiche della struttura

Istruzioni per il check-in

Informazioni utili

Servizi extra

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