Name: AC Hotel by Marriott Guatemala City
Address: 11 Avenida 35-02, Cidade da Guatemala, Guatemala (departamento), GT
Price range: US$ 143–US$ 451 per night
Rating: 8.65

Opinião dos hóspedes

O AC Hotel by Marriott Guatemala City recebe muitos elogios por sua localização acessível a pé e segura em Cayalá, com restaurantes e lojas próximos, embora as opiniões sobre os quartos, limpeza e serviço variem, especialmente em relação à privacidade do banheiro, logística de estacionamento e resposta a problemas.

Diversos hóspedes destacam a simpatia e presteza da equipe, camas confortáveis e vistas agradáveis das áreas do bar e restaurante. Outros pontos negativos incluem ruído ou problemas de manutenção ocasionais, carpetes manchados nos corredores, serviço de quarto inconsistente, check-in lento e a ausência de piscina ou serviço de quarto. Espere uma base conveniente em Cayalá com espaços modernos, mas com design de quartos e consistência de serviço variáveis.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

O acesso ao estacionamento é frequentemente complicado, com problemas com QR codes ou chaves e garagens labirínticas. Não há piscina; alguns hóspedes apreciaram as vistas das áreas do bar e restaurante.

Avaliações dos hóspedes relacionadas

8

María del Carmen

6 de out. de 2025

·

Hospedou-se por 1 noite

Todo bien. Lo único es la manera de llegar al parqueo es complicado con el nuevo sistema de papelito de pasar por las máquina del parqueo de Cayala. Se pierde mucho tiempo y tienen que llegar del hotel a auxiliarte y de paso que si no hay señal es un quebradero de cabeza. Lástima! No volveré a este lugar.

10

Kandy

30 de set. de 2025

·

Hospedou-se por 4 noites

This locale dont have no pool

8

roberto

8 de mar. de 2024

·

Hospedou-se por 3 noites

The hotel is located in a great area close to shopping and restaurants. The restrooms in the rooms do not really offer much privacy. The sliding doors are not long enough and there are large cracks in which you can easily see other guests doing their business in there. Parking was another issue, we were told there would be an attendant there to help us access the designated parking spaces for hotel, no where to be found. We had to park in visitors area a few times and had to pay for parking. Apparently hotel keys are not currently working with the garage sensors, very inconvenient. Other than that hotel was great and rooms were clean.

10

Derek

24 de mar. de 2025

·

Hospedou-se por 2 noites

The property was absolutely beautiful. Availability was great, the only thing that I will remark on is that there is not a pool in the hotel or any other surrounding hotels. I went searching for an outdoor pool and could not find one in the area of Cayala. That is the only thing I would recommend. Any pool that could be shared by that hotel and others would be great. Not the AC hotel's fault, will always choose this hotel line.

4

Corrie

5 de jul. de 2023

·

I have stayed at several hotels at this price point in Guatemala. This is overall the worst. The top floor breakfast and dining was great. In the rooms: all talking in the hallway can be heard inside the rooms. The barn door style bathroom doors do not provide privacy. The light switch for the bathroom is outside the bathroom. The walls of the bathroom are glass. When a person Turns on the light and goes in the bathroom the entire room lights up at night. The reception desk is on the top floor…what? Parking is a labyrinth and few signs pointing where to go. The underground parking is under most of the grounds so many elevators but they all require specific key cards so you will be walking all over down there until you find a way up. Nice upper class shopping area but there are better options in the city.

8

Miriam

27 de fev. de 2025

·

Hospedou-se por 1 noite

Con respecto al parqueo dan un QR que si te pasas 1 min ya no te deja salir... y al hacer el check out no me dijeron así q tuve q regresar y eso me demoró al menos 30 min más. No hay problema si te avisan antes de desalojar o al momento del check in pero no de sorpresa frente a la pluma.

8

Herbert

17 de nov. de 2024

·

Hospedou-se por 1 noite

El hotel muy bien ubicado. El problema es el acceso es complicado y tienes que saber cómo llegar. Muy poca información y te puedes perder

10

Astrid

7 de set. de 2025

·

Hospedou-se por 1 noite

Great hotel with amazing views from the restaurant. The location is amazing, easy access to restaurants and shopping. Safe and convenient.

6

MOISES

30 de out. de 2025

·

Hospedou-se por 2 noites

parking access is terrible do not work the QR provided by the reception desk and to return twith to the lobby was impossible with the QR also.

6

Francisco

7 de ago. de 2023

·

Hospedou-se por 2 noites

El parqueo es complicado acceder. la tarjeta de acceso no nos funciono en 2 de 3 ocaciones. la distribucion dentro del cuarto es muy incomoda. no pudimos proyectar en el tv desde nuestro celular

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

As avaliações são mistas: muitos acharam os quartos muito limpos, mas relatórios recorrentes mencionam carpetes manchados ou com mau cheiro nos corredores, mofo ocasional, máquinas de café sujas e quartos não servidos.

Avaliações dos hóspedes relacionadas

10

Maria

20 de jun. de 2025

·

Hospedou-se por 2 noites

The hotel was nice, but our bedsheets were not clean, everything else was great. Very convenient for places to eat and close to the airport

10

Tim

7 de abr. de 2025

·

Hospedou-se por 2 noites

We have stayed here in the past. It is always clean and quiet. The staff is always friendly.

2

Victor

29 de jun. de 2023

·

Hospedou-se por 1 noite

El cuarto estaba sucio, en la refrigeradora la agua abierta a la mitad, pelos en la bañera, pelos en el lavamanos y en el escusado El piso del cuarto sucio

8

Dylan

24 de set. de 2025

·

Hospedou-se por 4 noites

Our stay was great. The staff is very very helpful. They set up transportation for us everyday and gave us great advice on when to go to places. The food was good. The only reason they didn’t get 5 star was the cleanliness. The carpet in the halls was stained and dirty. They need to get a little more particular with cleaning. But I highly recommend the hotel it’s in a great area and the customer service is 5 star.

10

Cesar

22 de jan. de 2024

·

Hospedou-se por 1 noite

Excelente. Pero en cuestión de limpieza la cafetera tenia costra de sucio.

10

Daniel

11 de abr. de 2023

·

Hospedou-se por 1 noite

Muy buen servicio, amabilidad del personal, muy limpio, buena ubicación, silencioso

2

Henry

23 de mai. de 2025

·

Hospedou-se por 1 noite

My room floor was not clean, and there were stains all over the carpet in the hallway. Parking was complicated, and the reception was located in a different building from my room. The staff appeared unprofessional and were not very helpful.

8

Willie

11 de fev. de 2025

·

Hospedou-se por 2 noites

The hotel was great, in our favorite area of cayala. The restroom just needs to be cleaned up a bit. Lots of mold around the shower and shower was leaking lots of water into the bathroom floors. I let maintenance know right away.

6

Gabriela

21 de jul. de 2024

·

Hospedou-se por 2 noites

Hydration station didn't work. The carpet in the hall smells and has stains. Bathroom inside the room has no extration system.

10

JOSUE MANRIQUEZ

9 de mar. de 2024

·

Hospedou-se por 2 noites

Second time on this hotel and is always clean

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

O feedback sobre os quartos é misto: muitos gostaram das camas confortáveis, da estadia tranquila e de alguns layouts espaçosos ou vistas agradáveis, mas vários acharam os quartos ou banheiros pequenos e o design do banheiro oferece pouca privacidade. Reclamações recorrentes mencionam problemas com a TV ou Wi-Fi e ruído ocasional.

Avaliações dos hóspedes relacionadas

8

roberto

8 de mar. de 2024

·

Hospedou-se por 3 noites

The hotel is located in a great area close to shopping and restaurants. The restrooms in the rooms do not really offer much privacy. The sliding doors are not long enough and there are large cracks in which you can easily see other guests doing their business in there. Parking was another issue, we were told there would be an attendant there to help us access the designated parking spaces for hotel, no where to be found. We had to park in visitors area a few times and had to pay for parking. Apparently hotel keys are not currently working with the garage sensors, very inconvenient. Other than that hotel was great and rooms were clean.

10

Marcia

17 de mai. de 2025

·

Hospedou-se por 4 noites

Perfectamente ubicado. Lo unico malo es el baño que no tiene privacidad.

4

Ana

21 de abr. de 2025

·

Hospedou-se por 1 noite

Too much noise. I coukd hear when someone was taking a shower at 5 am. Not enough natural light

8

Alejandro

28 de set. de 2025

·

Hospedou-se por 4 noites

Well lo located, Clean room, great service. I didn’t like room bathroom. It has zero privacy….crazy

4

Corrie

5 de jul. de 2023

·

I have stayed at several hotels at this price point in Guatemala. This is overall the worst. The top floor breakfast and dining was great. In the rooms: all talking in the hallway can be heard inside the rooms. The barn door style bathroom doors do not provide privacy. The light switch for the bathroom is outside the bathroom. The walls of the bathroom are glass. When a person Turns on the light and goes in the bathroom the entire room lights up at night. The reception desk is on the top floor…what? Parking is a labyrinth and few signs pointing where to go. The underground parking is under most of the grounds so many elevators but they all require specific key cards so you will be walking all over down there until you find a way up. Nice upper class shopping area but there are better options in the city.

10

Oscar

6 de ago. de 2025

·

Hospedou-se por 1 noite

The TV in my room did not work and we called for service and nobody showed up

6

NESTOR

14 de fev. de 2025

·

Hospedou-se por 4 noites

The property is OK, nevertheless there are some issues, TV not working during all the stay this is an issue as I like to watch local news.

6

Walter

8 de ago. de 2025

·

Hospedou-se por 2 noites

Internet access was pretty slow (10 Mbps only) Shower had a problem with water leaking to the bedroom

6

Javier

17 de ago. de 2024

·

Hospedou-se por 4 noites

Muy basico todo. El baño estaba integrado a la habitación y no daba privacidad

6

Jennifer

11 de jul. de 2023

·

Hospedou-se por 3 noites

Pros: The staff and location are amazing! Cons: This could be lack of research on my part but the bathroom in the rooms are tiny and the have a sliding door so there is a big gap that you can see through when the door is "closed" also the sink is detached from the bathroom.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

O serviço é frequentemente descrito como amigável e prestativo, com funcionários dispostos a atender a pedidos e providenciar assistência. Problemas recorrentes incluem check-in lento ou inconsistente, assistência limitada com a bagagem, respostas demoradas a pedidos e problemas ocasionais com contas ou faturas.

Avaliações dos hóspedes relacionadas

10

Ronald

6 de mar. de 2024

·

Hospedou-se por 1 noite

Very friendly front desk agents helpful I arrived at 10 AM and they were able to accommodate me for check-in Will definitely be back to this hotel, one of the best in the city

2

Gerald

14 de dez. de 2023

·

Hospedou-se por 2 noites

Booked there for my team and myself on business trip. I'm so disapointed and upset about my stay here. I had to leave the hotel earlier than expected and front desk have not been able to get my laundry back before my departure despite I've warned them 6 hours in advance. I've asked to ship my laundry ASAP so I can catch up on my following step in Brazil, they agreed and then I never got any follow up and reply. Now I'm back in France, I've been able able to reach them and they only offer to make it available in front desk and don't reply anymore to my messages...OMG it's so poor service level, not what I expect from Marriott which I'm used to choose especially in case I need international standard back up. if you add the room was very noisy with no isolation from slamming door at 5.30AM, strong noise coming the fridge and another source i've not been able to locate, no room service after 11pm...and 200 euros of clothes lost. never Marriott again whatever the country.

10

Manuel

29 de dez. de 2025

·

Hospedou-se por 1 noite

The staff was amazing.

4

Carlos

10 de nov. de 2025

·

Hospedou-se por 1 noite

El personal un poco antipático

6

Silvia

25 de jun. de 2025

·

Hospedou-se por 1 noite

El parqueo es bastante complicado , para el precio es demasiado caro para la habitación , ponen apenas una botella de agua pequeña , se pidió más a la habitación y nunca la llevaron , y el desayuno es simple !

6

Nelida

27 de out. de 2024

·

Hospedou-se por 1 noite

employees are not so friendly, even thought a person is waiting for a check in, they should be nice enough to offer water for a least to say, or kindly offer a way for someone not too feel less important.

2

rony

23 de jan. de 2024

·

Hospedou-se por 1 noite

NO QUIEREN EMITIRME LA FACTURA AL NIT QUE NECESITO.

8

Dylan

24 de set. de 2025

·

Hospedou-se por 4 noites

Our stay was great. The staff is very very helpful. They set up transportation for us everyday and gave us great advice on when to go to places. The food was good. The only reason they didn’t get 5 star was the cleanliness. The carpet in the halls was stained and dirty. They need to get a little more particular with cleaning. But I highly recommend the hotel it’s in a great area and the customer service is 5 star.

10

Andres

19 de mai. de 2025

·

Hospedou-se por 2 noites

great service great staff

10

Monica

27 de jan. de 2024

·

Hospedou-se por 5 noites

Sandy from the restaurant took care of me. She went above & beyond to talk to chef what foods chef recommend for me. I was diagnosed with celiac & gluten allergy so she really took care of talking to chef for recommendations. Thank you for everyone in the front desk. They are all so nice & they helped me sooo much.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

Excelente localização acessível a pé em Ciudad Cayalá, cercada por restaurantes, lojas e segurança, tornando fácil e seguro se locomover.

Avaliações dos hóspedes relacionadas

10

Victor Raul

5 de set. de 2025

·

Hospedou-se por 1 noite

La Ubicación del hotel es extraordinaria e inmejorable justo en el centro de Cayalá el área más bonita de Guatemala por su arquitectura y la mejor oferta turística. Accesible a pie a todas las actividades y atracciones de la zona. Tiendas, restaurantes y actividades. Excelente calidad del Hotel con servicios muy completos y la vista desde la terraza es inmejorable.

10

Luceily

22 de jan. de 2025

·

Hospedou-se por 1 noite

Excellent propertyconditions and service. Excellent location.

10

Filomena

8 de jan. de 2025

·

Hospedou-se por 1 noite

Safe, easy access, love the view and breakfast.

10

John

31 de mar. de 2023

·

Hospedou-se por 1 noite

Outstanding location.

10

Jacqueline

29 de mar. de 2024

·

Hospedou-se por 2 noites

The hotel is in the perfect location in the middle of Cayala. There is so many shops, restaurants and bars in walking distance. The hotel itself was very updated and clean. Bed was so comfortable, best sleep I got in Guatemala. Breakfast buffet was delicious, egg were made to order and there was fresh fruit, cheeses, potatoes, fresh bread, yogurt, etc. Would definitely recommend including it in your stay fare.

10

Fernando

16 de jul. de 2025

·

Hospedou-se por 1 noite

Extremely comfortable room in a great neighborhood

10

Astrid

7 de set. de 2025

·

Hospedou-se por 1 noite

Great hotel with amazing views from the restaurant. The location is amazing, easy access to restaurants and shopping. Safe and convenient.

10

Julian

22 de abr. de 2025

·

Hospedou-se por 4 noites

Amazing location and amenities all around. Great place to stay!

10

vicky

12 de nov. de 2025

·

Hospedou-se por 2 noites

Great place, great location

10

Roxana

1 de abr. de 2025

·

Hospedou-se por 2 noites

Nice hotel located in the heart of Cayala

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

O café da manhã e o restaurante no local recebem comentários geralmente positivos, com alguns apreciando a variedade e a atenção a necessidades dietéticas. Outros acharam o café da manhã básico ou caro, observam que o restaurante é pequeno e que não há serviço de quarto; muitos optam pelas opções próximas em Cayalá.

Avaliações dos hóspedes relacionadas

8

Jennie

13 de set. de 2023

·

Hospedou-se por 2 noites

The hotel was just ok… i stayed here just because is in Catalan City and was my only option. I think this hotel is average, no room service, food in the bar area was “ok” I prefer to walk around Cayala cause there are a lot restaurants.

6

Duane

1 de jan. de 2023

·

Hospedou-se por 1 noite

Service was very poor, especially upon check in. Breakfast bufet very basic and lacking. No help with luggage, not expected from a Marriott. Rooms were very nice and clean, with a contemporary layout.

10

Johanna

22 de abr. de 2025

·

Hospedou-se por 1 noite

Fuimos la familia para Semana Santa y el hotel tenia una alfombra de aserrin hermosisima hecha por los mismos empleados! Una belleza de tradicion! Camas muy comodas. En el desayuno no tienen incluido chocolate pero el resto genial.

10

Andres

14 de ago. de 2025

·

Hospedou-se por 3 noites

Buen hotel tiene todo lo necesario la vista del bar rest es espectacular

10

Jacqueline

29 de mar. de 2024

·

Hospedou-se por 2 noites

The hotel is in the perfect location in the middle of Cayala. There is so many shops, restaurants and bars in walking distance. The hotel itself was very updated and clean. Bed was so comfortable, best sleep I got in Guatemala. Breakfast buffet was delicious, egg were made to order and there was fresh fruit, cheeses, potatoes, fresh bread, yogurt, etc. Would definitely recommend including it in your stay fare.

10

Josue

22 de jul. de 2025

·

Hospedou-se por 2 noites

Wow, what a place to stay. All the employees were very polite and professional. The breakfast buffet had a great variety that we enjoyed. The hotel is located in the middle of a shopping district. Great variety of restaurants and stores.

8

Angelica

30 de ago. de 2025

·

Hospedou-se por 5 noites

Me gustaría que en el desayuno hubiera más variedad gluten free y vegetariano. Sería bueno tener cosas diferentes cada día (no todo el desayuno, sin embargo, si algunas cosas diferentes cada día)

8

Taeho

3 de jan. de 2025

·

Hospedou-se por 5 noites

Need to improve the restaurant

10

Monica

27 de jan. de 2024

·

Hospedou-se por 5 noites

Sandy from the restaurant took care of me. She went above & beyond to talk to chef what foods chef recommend for me. I was diagnosed with celiac & gluten allergy so she really took care of talking to chef for recommendations. Thank you for everyone in the front desk. They are all so nice & they helped me sooo much.

10

Zaul

9 de ago. de 2023

·

Hospedou-se por 1 noite

Very good place to stay, don’t have charter’s and the restaurant is to small but over all is a very good hotel

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Mês	Preço médio
janeiro	US$ 141
fevereiro	US$ 151
março	US$ 151
abril	US$ 177
maio	US$ 155
junho	US$ 151
julho	US$ 140
agosto	US$ 145
setembro	US$ 167
outubro	US$ 153
novembro	US$ 157
dezembro	US$ 140

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $165	17 $176
18 $187	19 $211	20 $213	21 $228	22 $220	23 $149	24 $149
25 $143	26 $231	27 $263	28 $274	29 $221	30 $159	31 $143

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
1 $152	2 $242	3 $256	4 $287	5 $263	6 $190	7 $180
8 $216	9 $263	10 $451	11	12	13 $221	14 $164
15 $145	16 $215	17 $226	18 $221	19 $226	20 $158	21 $169
22 $157	23 $200	24 $204	25 $184	26 $204	27 $164	28 $179
29 $183	30 $223

AC Hotel by Marriott Guatemala City

Preços para AC Hotel by Marriott Guatemala City

Média de preços por mês

Sobre esta propriedade

Localização

Opções de quarto

Quarto, 2 camas de casal

Quarto luxo, 1 cama King, sacada

Quarto luxo, 2 camas de casal, sacada

Quarto, 1 cama King

Avaliações dos hóspedes sobre AC Hotel by Marriott Guatemala City

Opinião dos hóspedes

Políticas da propriedade

Instruções de check-in

Informações importantes

Extras opcionais

Preços para próximas datas