Hanoi Luxury Hotel

Alex was awesome as a host. Took very good care of me. Beers are cheap in the lobby as well.

客室は清潔で清掃が行き届いていました。メインの通りから少し入ったところにあり、とても静か。スタッフも皆フレンドリーで、また泊まりたいと思います。

I booked two rooms for three adults more than a month in advance. However, upon arrival, the night shift staff claimed the booking was only for two people, implying one room for one person. I had to show my Expedia confirmation, after which he made a phone call to someone who spoke English. The whole process was unpleasant and stressful, even though the booking clearly stated three guests. After a lengthy argument and review of the booking details, he finally agreed. It felt as though he was trying to ask for additional money. Room allocation was also disappointing. One room was given on the third floor, while the room for the couple was assigned to the eighth floor, even though the elevator only goes up to the seventh floor, requiring us to carry our luggage up one floor by stairs. Additionally, the room on the eighth floor was significantly smaller than the one on the third floor, which felt unfair given that both rooms were part of the same booking. The daytime receptionist was polite and helpful, but the night shift staff was very unprofessional and unwelcoming. Overall, the stay was negatively impacted by poor communication and unfair room assignment, despite having a confirmed booking made well in advance.

I would NEVER recommend this place to anyone

Personnel vraiment aidant, bienveillant et sympathique. 🙏 L’hôtel est vieux et désuet. C’est dommage!