The Melbourne Hotel

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Unfortunately, I got an interior room, the window of the room faced the patio and reception, the toilet seat was broken, the leather of the sofa was torn, there were 2 single beds pushed together so it was impossible to sleep in the center - the hotel with its rating and score attracted us, we were 5 different people for business purposes, everyone came out very disappointed. When I asked to change rooms, I was told that there was nothing that could be done about it since the hotel was full - there may be more reasonable rooms, but the rooms through a third party are probably the worst by default. I have never been to a hotel with a score of 9 and above and been disappointed as I was here.

Overall a good stay with some standout positives, but a few avoidable frustrations. The room itself was clean and comfortable, and overall presentation of the hotel was solid. The restaurant was excellent - easily one of the highlights of the stay with great food and a very good experience. Staff were generally polite and helpful, however communication could be improved. There were some language barriers with a few team members, which made resolving a simple issue more difficult than it should have been. One example - the bedside power points weren’t working, and it took around 36 hours and multiple conversations with different staff to find out they were controlled by a separate switch. There was no signage or information provided about this, and it wasn’t explained until the third or fourth person I spoke to. A small detail, but frustrating and easily avoidable. In summary: a comfortable stay with a great restaurant, but clearer communication and better in-room information would significantly improve the experience for future guests.

Great location, everything you need is close by , friendly staff and immaculate rooms .All in all fantastic place to stay

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