Hôtel Le Bonne Entente

Excellent service et accueil. Le restaurant est très bon. L'hôtel est belle et accueillante. Odeur agréable à l'entrée. Les chambres manquent un peu d'amour et de rénovation mais c'est propre. Points à améliorer; les bains /douches..c'est vraiment mal fait et difficile de se doucher. Aussi, le spa manque d'entretien. Ça paraît qu'il commence à être vieux et j'avais beaucoup de résidus en sortant (je crois que c'était des morceaux venant des arbres autour). Mais c'est agréable d'avoir un spa compris avec le forfait.

We had problems from the moment we checked in. We settled my mother-in-law in her suite and she was happy, comfortable. We went to our room and it was wet: every surface and the sheets and furniture were wet to the touch. The windows had been open and there was no air moving. The carpet and furniture had large, dark, obvious stains on everything and the whole suite smelled like a diaper pail. We brought all belongings in and I sat deciding what complaining would achieve. I went to the desk and told them our room was wet and stank. They offered another room of "comparable status" right away. She told us to pack up our belongings and have them ready so her colleague could move us. We wait for about 25 minutes then finally just moved ourselves. 45 mins AFTER we were newly settled, they called to see if we were ready to be moved. The new room was equally as stained but the air exchange was better and things weren't wet. We turned the cooling on high to keep the air moving but the next day, the room was wet and smelled like a diaper pail again. The air vent in the bathroom did not work so the bathroom was drenched after a shower and is clearly making the whole room wet and stinky. It was obviously happening in both rooms "of comparable status" and yet the room my mother-in-law was in was comfortable and clean. I understand a lower "status" room wouldn't be as new or stylish, but cleanliness, dryness, and even the appearance of maintenance is not a luxury; its the standard.

Bien situé avec de belles installations.

It was a five star hotel when it was opened right now barely makes it to three but with the prices especially at the restaurant for five.

C’est un super bel hôtel. Le staff est merveilleux à quelques exceptions près et c’est bizarre car la plupart sont excellents mais quelques personnes sont moins fortes niveau service à la clientèle et ça clash. Belle chambre avec forte odeur d’humidité dans la salle de bain par contre. J’y vais souvent et ce n’est pas habituel. D’autre part, il faut vérifier ce qui est prélevé sur nos cartes car ils ont de la difficulté avec leur comptabilité. Ils peuvent notamment charger des stationnements automatiquement même si on ne le prend pas.