Hôtel Le Bonne Entente

Very nice hotel, although a bit dated. The room walls were so thin you could hear everything—and I mean EVERYTHING! Other than that, the staff were lovely and very helpful. The hotel is about a 30-minute drive from Old Québec. We found it cheaper to take a Lyft than to pay for parking. The outdoor pool was wonderfully warm, even in the cold weather, and the hot tub was the perfect size. I just dont understand why they have to pay a full time lifeguard to watch an empty pool. Why not re route the resource towards maintaining the garden, painting the fence ... I've never seen a life guard at a hotel

Disappointing Stay and Very Poor Customer Service I was very disappointed with my stay at this hotel. The customer service was poor from the moment we arrived. Upon arrival, I mentioned that I had requested a room with a nice view. The staff told me I would have to pay an additional $240 because I booked through Hotels.com. They said that if I had booked directly through their website, they would have provided the room. What made this even more frustrating was that the room was available, but they refused to provide it without the additional charge. We were also not informed that parking would cost extra. The staff simply gave us a barcode for parking without mentioning any additional charges. When I asked about it, they told me to check my booking confirmation, but there was no information about parking charges in the confirmation. There was no shampoo in the room, and the room telephone was not working. I had to call the front desk using my personal phone, but no one answered. When I called again, they promised to bring shampoo, but nobody showed up. The next morning, I had to go to the front desk myself to ask for it. Even then, the staff seemed reluctant to give it to me and insisted they would deliver it to my room. I explained that I could not wait any longer. On the morning of checkout, someone kept knocking on our door approximately every 10 minutes, asking when we were leaving. This was extremely frustrating and made us feel rushed and unwelcome.

Divan malpropre,stationnement payant sans préavis,bain abîmé, corridor bruyant car les porte extérieur claque.

Bornes électriques non dispo car aucun contrôle de la part de l’établissement. Les véhicules restent branchés tout le séjour donc aucune rotation possible . Douche qui refoule .

Comme à chaque fois personnels très gentils et chaleureux merci Tout est parfait même avec nôtre animal de compagnie je le recommande à tous