Ocean Star Hotel - Adults Only

Dirty, marijuana smoked all over property. Trash left everywhere. How you get on the beach isn’t even a structure it’s a path by the sand dunes. No coffee pot in room. Charged me a “resort fee” of $99.00 when I checked in said it was additional to the resort fee Expedia charged. Don’t stay here!

Property was in very poor repair. The room cleanliness was substandard. Cleanliness issues were likely due to the condition of the property (I.e. excessive caulking and drywall patching in bathroom looks dirty and invites pests, sink with drain clog cannot possibly appear clean, both the entry and balcony doors were rusted out, age of furnishings exceed commercial usefulness.) We did not use the pool because the water was a milky shade and had a film of some type on the surface. The staff we encountered was friendly and helpful but the lobby smelled like they had a moisture problem. There wasn’t a time we were on property to or from our room where we didn’t smell people smoking drugs. I have very low standards, but even so, I will rate this as poor because it was advertised as a family room and price per night was over $500.

The only thing I saw good was the price per night compared to the others! No shower curtain, dirty floors, taped wires, had to do my own room service, and go get my own towels! Yes it’s oceanfront but I got the side view instead of oceanfront that I paid for! The elevator sucks and room stunk, Wi-Fi wouldn’t even update the app on my sons switch!!

On the ocean. The place is falling apart. They added 99$ at check in foe a resort fee. Gaps around doors. Way outdated bathroom. Take that place off the list. Do others a favor.

When we arrived check in was ok, then went to check the room and realized the tv wasn't working, meanwhile another couple shows up to the same room saying they also were booked to the same room. After 6hrs and several attemps to get someone to fix the tv or give us a different room, we were told they couldn't fix the tv or replace the tv and couldn't give us another room because they were at capacity. However, the room beside us was empty all night and the vacancy sign was lit all night. We had reserved a room with a balcony and ocean view but got neither. And to top it off the wifi wasn't avaliable the entire stay.

Washer didn’t work , rooms very small and not very clean , sink kept getting backed up and wouldn’t drain. If you have a small vehicle you have to park in the sketchy underground parking lot. WiFi didn’t work

It was not worth the money lights didn’t work half the time sheets and towels were dirty and we had to change our own bed . Room wasn’t ready past checkin walls all cracked around ceiling. The toilet was like a kiddie toilet so small. It was just down right nasty. Ice machine didn’t work and the elevator didn’t work either.

If I could rate this place 0 I would. The only redeeming quality was the fact that it was on the beach. We arrived around 8pm, room wasn’t even cleaned yet. When checking in, we were told there was an additional $89 resort fee, which was not listed anywhere on the listing or the site. In general, very run down, claimed it had 2 pools, only 1 was made known (no idea where the second one even was). People smoking marijuana in the pool area and playing very loud vulgar music. The room was clean, however there were issues in the room, holes in the wall, a/c unit was duct taped, mildew or mold in the bathroom, toilet not properly attached. Did not give my ID back after checking in, realized I was missing it while out and had to call to find out it was still at their front desk. Don’t understand why they didn’t call me to let me know they still had. This was just a few things. Overall, would not recommend.

Hotel elevator broken water bugs in room pool closed 2k for 3 nightz

This place is disgusting. Do not stay here. It is dirty, scary, and dangerous. The sheets were stained and nasty. Electric wiring was showing at an outlet. Plumbing was on backwards and was a scald hazard. I wouldn’t touch the microwave because something was dripping down the outside. The lock was on backwards. Bugs! Wires hanging low overhead into pool area. Homeless people sitting all around outside of building.

It was nasty, tv didn’t work, room smelled and looked dirty.

There were roaches on the floor when we walked in the room. I did not even stay at the hotel.

The overall property is dirty on the outside and inside. After checking in I went to the room. As soon as I finally got into the room, because the door was jammed. I turned on the lights and roaches were running. The room was just dirty in general. I closed the door and ran down to the front desk & asked for a refund. When I made it down to the desk, there was a mother with 2 daughters and one of the daughters was crying because they were dealing with the same thing. The people at the desk didn’t seem surprised at all about what we were telling them.

This place is very dirty. The sheets are worn, the pillows are dirty, it feels unsafe, and it smells horrible. If you have children, I don't recommend this place.

Clean updated

Very dirty looked notthing like the pictures left 2 days early they wouldnt refund the nights that i didn't stay way to pricey for what you get

WE DID NOT STAY DUE TO THE PROPERTY CONDITIONS. ONCE WE OPENED THE DOOR TO THE ROOM, WE IMMEDIATELY RETURNED THE KEY AND TOLD HIM THIS IS UNFIT FOR AN ANIMAL TO LIVE IN. HORRIBLE, FILTHY, NASTY TIMES 10xxx

This hotel was disgusting and the front desk lady gave me the wrong room continuing to insist that’s what the booking stated. Then the room itself was disgusting it had roaches and looked like it hadn’t been clean in a month. The room looked completely diff than the pictures they have posted. My whole weekend trip with my family was very uncomfortable due to the slum conditions.. it was not refundable or I would have been outta there. A bunch of drug addicts stay on the very bottom floor and just a bunch of weird rough looking people. Would never book again NEGATIVE 10/10 experience. We got towels but no rags .. the front desk person would disappear for hours so wasn’t much help for anything smh. Just the worst hotel experience I’ve had in a good while DO NOT BOOK HERE

What i didn't like i was supposed to have a king ocean view they didn't have so they upgraded it to a ocean view smaller beds floor was dirty and bathroom was dirty people was hanging the building and parking lot drug addicts sleep in the hallway people getting arrested just horrible need to be condemned

This place is disgusting. Do not stay here. It is dirty, scary, and dangerous. The sheets were stained and nasty. Electric wiring was showing at an outlet. Plumbing was on backwards and was a scald hazard. I wouldn’t touch the microwave because something was dripping down the outside. The lock was on backwards. Bugs! Wires hanging low overhead into pool area. Homeless people sitting all around outside of building.

Everything in the room 409 are broken and too old,

The only thing I saw good was the price per night compared to the others! No shower curtain, dirty floors, taped wires, had to do my own room service, and go get my own towels! Yes it’s oceanfront but I got the side view instead of oceanfront that I paid for! The elevator sucks and room stunk, Wi-Fi wouldn’t even update the app on my sons switch!!

We really enjoyed our night away from home staying with you guys at South Bay Inn We will definitely be back The pool was clean and refreshing and the location was amazing Ocean view off the balcony front our room

When we arrived check in was ok, then went to check the room and realized the tv wasn't working, meanwhile another couple shows up to the same room saying they also were booked to the same room. After 6hrs and several attemps to get someone to fix the tv or give us a different room, we were told they couldn't fix the tv or replace the tv and couldn't give us another room because they were at capacity. However, the room beside us was empty all night and the vacancy sign was lit all night. We had reserved a room with a balcony and ocean view but got neither. And to top it off the wifi wasn't avaliable the entire stay.

Filthy and most electricity broken

The lady at the front desk was not the nicest. We were just staying for one night until we could check into our other hotel. We got our key cards and went up to the room and someone was changing the door lock. Not a big deal. We went down to the beach and came back and our key cards didn’t work. Went down to the front desk and she redone them, went back up, still didn’t work. Went back down and told her I didn’t know if it was me or the key. She came up and couldn’t get it to work either. She didn’t say anything and just walked away with our key cards. We stood there and waited and finally a guy came up to help us. He finally got it to open but said he wasn’t going to put us in that one because it was finicky. He moved us over to another one and once again the door wouldn’t open. He moved us to a 3rd room which again didn’t open. Finally, the fourth and final room opened but when we went in, it smelled musty. And there was burn holes in the covers. I went down and asked him for a refund and he obliged. He told me to contact the website I used and he would approve it. Contacted the website and when they called to speak with someone, they could not get anyone on the phone. And my case ultimately got dismissed. I spent $100 on a 1 night stay that we didn’t even stay in.

I enjoyed being able to see the water from my room door but online I purchased a King room with ocean from view but I got a 2 double bed room with no ocean view or balcony

What i didn't like i was supposed to have a king ocean view they didn't have so they upgraded it to a ocean view smaller beds floor was dirty and bathroom was dirty people was hanging the building and parking lot drug addicts sleep in the hallway people getting arrested just horrible need to be condemned

It was not worth the money lights didn’t work half the time sheets and towels were dirty and we had to change our own bed . Room wasn’t ready past checkin walls all cracked around ceiling. The toilet was like a kiddie toilet so small. It was just down right nasty. Ice machine didn’t work and the elevator didn’t work either.

Just pay the extra money for something nicer if you can. Beds hard. One pillow. Light in bathroom didn’t work. Door was hard to open. Pretty sure a drug deal happened across the street. If you do decide to stay here be safe.

Staff was great

everyone was very rude. we asked for housekeeping and they outright ignored us and told us no, we put a complaint in for electrical not working and no one came to fix anything, they were really rude and i will never come back here

I would absolutely not recommend. This business needs new management. My experience was something i wouldn't wish on my worse enemy. Upon arriving, there were several sketchy individuals loitering outside the office, smoking and I didnt realize until stepping into the office that one of those individuals was the attendant after he walked in after letting me stand there for 5 minutes while he finished his joint. The check-in was horrible. The room they gave me literally had a person walk out as I walked up. I didn't stop them to ask what their business because I automatically assume, it was housekeeping(of course in plain clothes just like the front desk clerk) just doing a last minute rush job to get the room ready. Boy was I wrong. Not only was the person not an employee, but they were definitely not doing legal activities in that room. Lets just say, the beds were unmade and there were dirty towels all over the floor and sink. I went back to the front to let them know that room was unsatisfactory. The second room was worse. It was the same as the first except none of the lights or outlets worked. I told them I would not be staying and that I would like a refund to stay elsewhere. The night attendant(Travis) told me to have Expedia contact him and he would work it out with them. Well after chatting with Expedia while standing in the lobby, they made several attempts to contact the hotel and they let the phone ring without answering. Expedia said they would update me in 24hrs

I didn’t stay, I payed and I’m still waiting to see if I get my refund. I was there with my wife and 3 month old. Place is a total dump, I don’t understand how they’re even on Expedia.

The place was clean. I felt nice in there. I am the staff was awesome. I like the convenience of the shopping. I’ve been able to walk across the street. It was neat and the staff was more than willing to supply everything I needed.

This was a nightmare. They charge an extra $99 when you get there and it only goes down hill from there. Absolutely filthy and reeks of smoke. The first room had dirty towels and sand all in the beds. They moved us to another room and proceeded to give a key to a strange man who walked right in on us…. Rude staff, filthy and unsafe. No refund given even though we left as soon as a stranger came in our room

The lady at the front desk was not the nicest. We were just staying for one night until we could check into our other hotel. We got our key cards and went up to the room and someone was changing the door lock. Not a big deal. We went down to the beach and came back and our key cards didn’t work. Went down to the front desk and she redone them, went back up, still didn’t work. Went back down and told her I didn’t know if it was me or the key. She came up and couldn’t get it to work either. She didn’t say anything and just walked away with our key cards. We stood there and waited and finally a guy came up to help us. He finally got it to open but said he wasn’t going to put us in that one because it was finicky. He moved us over to another one and once again the door wouldn’t open. He moved us to a 3rd room which again didn’t open. Finally, the fourth and final room opened but when we went in, it smelled musty. And there was burn holes in the covers. I went down and asked him for a refund and he obliged. He told me to contact the website I used and he would approve it. Contacted the website and when they called to speak with someone, they could not get anyone on the phone. And my case ultimately got dismissed. I spent $100 on a 1 night stay that we didn’t even stay in.

nowhere did they state on-site about a $100 deposit if under 25; i wouldn’t have known at all till check in had i not called and asked. what they don’t share is that they won’t refund your deposit! was supposed to be refunded “shortly after checkout,” but days later and they won’t pick up the phone any time of day—the one time i got someone on the phone, they stated they couldn’t refund me because the hotel “didn’t have any available funds to do so.” absolute scam. not cleanly, either.

If I could rate this place 0 I would. The only redeeming quality was the fact that it was on the beach. We arrived around 8pm, room wasn’t even cleaned yet. When checking in, we were told there was an additional $89 resort fee, which was not listed anywhere on the listing or the site. In general, very run down, claimed it had 2 pools, only 1 was made known (no idea where the second one even was). People smoking marijuana in the pool area and playing very loud vulgar music. The room was clean, however there were issues in the room, holes in the wall, a/c unit was duct taped, mildew or mold in the bathroom, toilet not properly attached. Did not give my ID back after checking in, realized I was missing it while out and had to call to find out it was still at their front desk. Don’t understand why they didn’t call me to let me know they still had. This was just a few things. Overall, would not recommend.

Be ready for hidden fees 69.99 cleaning fees and 30 for extra car parking

Dirty, marijuana smoked all over property. Trash left everywhere. How you get on the beach isn’t even a structure it’s a path by the sand dunes. No coffee pot in room. Charged me a “resort fee” of $99.00 when I checked in said it was additional to the resort fee Expedia charged. Don’t stay here!

We really enjoyed our night away from home staying with you guys at South Bay Inn We will definitely be back The pool was clean and refreshing and the location was amazing Ocean view off the balcony front our room

Everything is walkable

On the ocean. The place is falling apart. They added 99$ at check in foe a resort fee. Gaps around doors. Way outdated bathroom. Take that place off the list. Do others a favor.

The place was clean. I felt nice in there. I am the staff was awesome. I like the convenience of the shopping. I’ve been able to walk across the street. It was neat and the staff was more than willing to supply everything I needed.

I didn't even check into the property. I got there and it totally looked like a crack motel. I asked if I could cancel my reservation the front desk clerk said no and that there was an additional $50 resort fee. Told her there was no way I was staying in that hotel especially not paying more. I left and had to spend considerably more for a new hotel. I know this place is cheap but you do not want to stay there

Washer didn’t work , rooms very small and not very clean , sink kept getting backed up and wouldn’t drain. If you have a small vehicle you have to park in the sketchy underground parking lot. WiFi didn’t work

Noti safe.

Just pay the extra money for something nicer if you can. Beds hard. One pillow. Light in bathroom didn’t work. Door was hard to open. Pretty sure a drug deal happened across the street. If you do decide to stay here be safe.

This place is disgusting. Do not stay here. It is dirty, scary, and dangerous. The sheets were stained and nasty. Electric wiring was showing at an outlet. Plumbing was on backwards and was a scald hazard. I wouldn’t touch the microwave because something was dripping down the outside. The lock was on backwards. Bugs! Wires hanging low overhead into pool area. Homeless people sitting all around outside of building.