Hotel La Zubia

The owner contacted me and as we were late arriving waited for us and made sure we could get into the hotel and our room and was really helpful.

When I arrived I was stood outside for 20 minutes until I was finally contacted with instructions to get in the hotel! I got in and was told to get my own keys from a key box that was open to all with many sets in there! Our keys were not there so I then got told to check a draw in the desk that had many more sets of keys again open for all to access! This was very unsafe an uneasy as anyone could access any room realistically! The manager/owner who has been what’s app messaging was extremely rude and abrupt on the phone and didn’t seem to care when I told them of this ! The same thing happened with keys a year and a half ago with a previous stay I will never return!

We arrived at the hotel in the evening, there were no lights on inside or out. We did not have internet so had not received the message on how to get in the building.It cost me a very long phone call to Jorge in Santander. There was no receptionist nor a security man. There was no central heating. No spare blanket. Granada is very cold especially when there is snow on the mountain. We should have been warned that this was not a conventional hotel.

Far from everything. Limited shops around. Communication with the staff was bad. Hot water went out late at night. Check in was hard. Better instructions are needed. Communication was all done via WhatsApp. Place is clean but the lack of staff killed it.

The property is well maintained. There’s a bar and restaurant inside the gated hotel. The food is good. The room is comfortable and has AC. My only issue with the property is hearing the noise from the restaurant and bar area during lunch and dinner hours and I could hear the room beside me when they were talking and other guests who were out in the hallway if I didn't have the TV or AC on and the window doors closed.