Grand Hôtel de L'Univers Saint-Germain

Alles perfect

Kleines schönes Stadthotel in bester Lage. Viele Sehenswürdigkeiten fußläufig zu erreichen. Nette Lokale und leckere Eisdiele in unmittelbarer Nähe. Zimmer sehr sauber und schön. Schallisolierte Fenster und Klimaanlage, so dass man wunderbar schlafen kann. Bad völlig ausreichend. Rezeption nett und hilfsbereit. Wir würden unser Zimmer 52 jederzeit weiterempfehlen, auch guten Freunden. Vielen Dank für einen schönen Aufenthalt

Perfect stay

Perfect location. Cozy place

I was booked for two nights but ended up leaving in the middle of the night. The room was extremely hot, stuffy, and quite small. It was on the first floor and we didn’t feel comfortable opening the windows, so there was no real way to cool it down. When I spoke to reception, I was told the AC wouldn’t be turned on until later in the month—even though it was around 70°F in Paris that day. The room was simply not livable, and after trying to manage it, we had to leave and book another hotel at our own expense. The receptionist took my details and said someone would follow up, but I never heard back. No apology, no attempt to make things right, and no refund—not even for one of the nights. This is the first time I’ve ever walked out of a hotel stay. I travel frequently (30–50 nights a year), and this was by far the worst experience I’ve had.