Citadel Hotel By Vinnca Shamshabad Airport, Hyderabad

Good

Of the 2 rooms, one wasn’t clean. The staff was unhelpful and didn’t know basics of the property. No WiFi either which added to the annoyance. The only saving grace is that they were upfront and honest about not knowing anything. Hope the management gains their bearings sooner rather than later. As of now, I wouldn’t recommend this to anyone.

Worst customer service. Front desk and restaurant team doesnt communicate. Keeps asking to go to reception to check if we paid for food. Staff is untrained. They don't know how to check what was paid for.. Says a million sorries and keeps repeating it.

Phone did not work, unresponsive front desk, breakfast is mediocre

In the restaurant, we got excellent service from Fatima!! Keep it up.