Hospedería Santa Cruz

Para um local extraordinário, necessitava de umas instalações melhores cuidadas e de funcionários mais competentes. Reservei um quarto com 3 camas e pequeno-almoço. E entregram-me um quarto com 2 camas. Após reclamação, a solução foi oferecerem mais um quarto de 2 camas, no extremo oposto do edificio. O pequeno almoço, apesar de ser muito tarde e de apenas 1 hora para todos os hospedes (nem todos tiveram lugar dentro das salas), o meu quarto não constava na lista de pequeno-almoço. Mais uma vez, tive de reclamar para ter direito ao pequeno-almoço. Numa das camas do quarto o lençol estava roto. Muito falta de profissionalismo dos funcionários.

Amazing location with truly unique atmosphere. The history of the place is deeply complicated but it’s setting in combination with the structures make it extremely impressionable.

No aircon, small shower, very simple breakfast. Silent and safe.

This is a unique building in unique surroundings and cannot be compared with other hotels. From the massive gateway up the winding concrete road, through forest and over viaducts to a Benedictine monastery (with just eight monks left on the site)-not to mention the Basilica and funicular. It appears that the property is state owned and as landlord they appear unwilling to make the investments needed to maintain and update the property. THAT SAID - the experience was exceptional. Reception, restaurant and housekeeping personnel are all professional, friendly and speak English from excellent to limited. Our room overlooked the cross on the rock mound and across the pond. There were two comfortable single beds with spotless white bedclothes. The heating in the room failed. It dates from the 1960's. An electric heater was promptly provided and did the job. There is no TV or telephone - but so what! The bathroom has a shower, basin and lavatory. A Shower and hand, clean white quality towels are beautifully presented. The walls and window shutters need a little maintenance but this did not cause any problem. Stunning passages, and chapel. Restaurant is good both for dinner and breakfast. The opening hours do cause a tsunami of hungry folk but you don't have to join the scrum. There is a lift. I recommend this establishment to most travellers (Madrid Airport just an hour away). If you are looking for a modern hotel will all mod. cons. stay away.

Este lugar es espectacular, muy impresionante el ambiente