Ukino Palmeiras Village - 24h All Inclusive

Hotel excelente para famílias com crianças, comida deliciosa e prestadores de serviço muito atenciosos.

Ótimo sítio para família

Resort was not as advertised

I stayed there for 8 days. The food was disappointing because there was no sense of Portugal. What helped was different Themes every night, so could try some food of different countries. Due to additional restaurants or rooftop bar, before booking it is highly recommended to check the terms, I found out on arrival that I have only 1 Asian restaurant included that I can have a dinner once during my stay and no rooftop bar because my package is "only all inclusive". I tried this Asian restaurant one night and the food was really bad, I do not understand how they can call it an Asian restaurant. The snacks bar overall burger, hotdog, sandwich. The hotel entertainment, it was hard to understand what is going on, when and where. Some activities were not well organized and lacking of music during the day by the pools and entertainment in the evenings. The gym in the main block had no air conditioning working, it was +26C or over inside. The disco was a bit of joke, someone was just playing songs on the phone for an hour. The reception did not explain about the hotel and where to find everything and how everything works. There is QR code to scan about the hotel that is useless and info is blur. For 4 start hotel, there was no hair shampoo or conditioner in the bathroom, only a shower gel. The staff was nice apart from check in/out reception. Wifi does not work in the hotel, including tv in the room that was lagging.

Outstanding cleanliness