Vienna House by Wyndham Mokotow Warsaw

My experience at this hotel was mediocre at best. While the location is convenient for airport access, it is quite far from the city center. The primary issue was the staff’s lack of a service-oriented mindset. When I requested a modest one-hour check-out extension, I was given an immediate 'no' without any attempt to check the system for availability. This was particularly disappointing as several colleagues were granted late check-outs, indicating an inconsistent application of hotel policy. I would not recommend this establishment due to the poor customer service

New, clean hotel with close proximity to the airport. The morning breakfasts buffet was pretty run down and not cleaned.

Bra

Nice hotel.

Generally the hotel was good, with friendly and helpful staff. Decent room and restaurant and bar, including an excellent breakfast. However, I was disappointed that on one day my room was only partly cleaned. While the towels were replaced, the bed was not made and the room clearly not cleaned properly. I pointed this out to the reception staff but did not receive an explanation or apology.