普魯士國王艾洛伊 - 希爾頓逸林飯店

The bar was great!

The hotel was very nice. The only flaw would be parking is off to the sides a bit so it can be inconvenient at night when the lot is fuller.

Our stay was great. The staff was very pleasant and helpful. The room was very clean. Free cookies when we checked in! The hotel is very large, but I still felt that parking was very easy and had plenty of spots. The pool was very nice as well! Overall great stay and would come back again.

The property is still under some level of renovation and left a layer of dust on everything in our room. Otherwise, lobby was great - super updated - and the manager was soooo nice!

Super nice, ice machines were a rare find tho.

comfortable, accommodating. large lounge space to gather and full bar and also pet friendly

Loved the look of the hotel Every part of designed so well Best bed I have slept on Lately some hotels have mattresses so soft I end up in the sofa or the floor Great mattress Loved Starbucks in the hotel nice addition

The shuttle was efficient and takes you to locations within 4.5 miles of the hotel. The King of Prussia mall is very close. The front desk staff arranged the shuttle as needed, provided info on good breakfast options (during the week breakfast ended at 10 am), and were very helpful. The breakfast area is a full sit-down restaurant. For dinner, there is a lively dining area a bar. The decor was tasteful. The only negative was that the walls were a little thin and you could hear the person in the next room coughing. It was my second time at this hotel. I would stay there again. The rate was reasonable.

Wonderful staff, clean, great gym

Pool was not available either day I stayed which

This ended up being one of the worst stays ever. The suites we stayed in (there were 2 because we had to switch rooms after the 1st night) both had an overwhelming presence of thick dust that covered everything. The sheets, the walls, the table tops, TVs, and bathrooms were all coated with thick layers of dust that accumulated all over again within hours of wiping it away. This was definitely an indication of a larger problem with the property, not just the overall cleanliness of the rooms. That was why we switched rooms after the first night, but we found out quickly that the same issue existed in the next room. Also, the sofa in the new suite was covered in dog hair and the coffee table was missing (likely due to a large dog needing to occupy that area). We spoke to the front desk and showed them pictures of the thick dust/dog hair. They did clean up the dog hair but it was clear that the dust issue would persist and it made us sick. They offered to comp our next 3 breakfasts (which we discovered at check out was not even applied), but the missing coffee table was never replaced. There were 3 days in a row where the room was not cleaned after asking the front desk to have it cleaned. House keeping even marked the room cleaned, but never came or bought new towels, wash cloths or anything for us to use and all we got was, “sorry it’s too late now we will have someone come tomorrow.” And still no one cleaned the room. We would like this entire stay refunded, not just 2 days.

The room was very clean and staff were super nice.

The room was clean! However everywhere else wasn't. The elevator was dirty, even in the morning. The beautiful lobby which is so nicely decorated was dirty. I couldn't understand why it was so poorly maintained when there was so much effort put into the decor!

The room was very dusty. They clearly put us in a room that hasn’t been used in a long time.

I spent two days in that room breathing whire dust. They removed some but the room was full of it next day. My black pant has turned into white because of dust on the bed and elsewhere. I came back sick and cannot do anything since three days now.

I had a nice time with my family during our first visit to the hotel. The lobby was beautiful, but our room needed maintenance. The bathroom door didn’t open or close properly, and the refrigerator was completely disconnected, so we had to plug it in ourselves to cool our food. Additionally, the curtains were dirty with chocolate stains, and the tables were covered in dust. Despite these issues, it is a good hotel, and we were still able to rest comfortably.

We were not given the room we booked. Toilet was dirty.

Disappointing stay. Drain was clogged in bathroom, so that didn’t drain well, just gross. Many of the plugs/outlets in the room didn’t work. The lobby was nice, but the general condition of the entire hotel was a bit tired and shabby. Restaurant/bar of the hotel was probably its most redeemable quality. Parking was a bit cramped and the covered parking was just filthy and not tended to. Front desk lady seemed ambivalent to any issues in our room, even when reminded about them at checkout to help the next sucker who gets the room we had. For $300 a night, there are better hotels out there, look elsewhere.

Management needs to look into house keep. Gross , blanket had fresh blood on it. Bathroom had pubic hair on wall, mirror was dirty had tooth paste and water splatter.

Shower walls had hair all over them.

This was a nice hotel. The parking was easy, check in was easy but the hot water took a little long to get warm. The lobby was well designed and the room was a nice size .

Was Great only complaint is the room temperature. The wall unit didnt go to the actual unit so had to manually adjust the room.

Sounds from other rooms/outside/water flow, no refrigerator, and shower had very low pressure / throttled, which was super annoying.

Rooms were nice but poor lighting

Nice hotel, very nice staff. The bed was creaky and uncomfortable. The bathroom layout is strange. Toilet is very close to the wall. The shower door/glass is odd. You have to be in the shower to turn it on, so you get hit with the first cold blast of water.

I felt a bit catfished, the lobby photos made it seem like it was going to be a modern hotel. However the rooms were musty, and the bathrooms barely had warm water and took forever to warm up. It was clean. Getting to the room was a maze.

Air conditioner was constantly running or cycling on and off to maintain 71°. Smoke detector was mounted over one of the beds and it had two green lights which flashed intermittently and was a distraction with all the lights out during bedtime. The bathroom did not have an exhaust fan.

Lovely Hilton with friendly staff. Pillows were some of the best I have experienced at a hotel. I slept in a comfy bed, too. Spacious room with room to move around. Only down side in room is there is no microwave. Lots of space in desk area too.

The HVAC unit is very loud. That’s our only complaint

Although this is a nice hotel, I found it a bit overpriced. Its age is starting to show, the rooms are quite small, and it’s not close to the subway or Times Square. I understand not having microwaves in the room, but there’s not one in the hotel. I wouldn’t stay here again but others may love it.

1. Please stop installing barn doors for the bathroom. They are loud to open and close (at night when someone is sleeping) and provide zero soundproofing (people are awake hearing others go to the bathroom, brush their teeth and shower-ridiculous!). 2. We needed to use the pull out sofa as I was traveling with my two children. I called down for a blanket and pillow, which were never delivered. 3. We were in town for a funeral and stayed two nights. We did not receive maid service on Friday even though we had left the room by 10am. It was disappointing to come back to the room after a long day not to find fresh towels or the room spiffed up. 4. I honestly think the hotel thought we were there with a travel team, but we were not. We've stayed at this location a few times and there are always kids running up and down the hall at 1am. I'm not sure what can be done about that, but the barn door, lack of maid service, lack of blanket and kids running (oddly less of a concern as I have children) was not what I had in mind. The DoubleTree should be better. This felt like a 2 star hotel.

Top notch staff.

Front desk at checking in were not helpful and THEY DO NOT TAKE EXPEDIA status into consideration. Besides being rude, dismissive, and not making any eye contact at all they claimed I did not pay in advance and had to double pay only to get a room right away. I knew Expedia was going to end up assisting once I showed the paid in full receipt which associate did not want to review when offered. On the other hand, Spot was clean there was also a Starbucks in the location and the environment was quiet and relaxing.

Lots of confusion around my booking… room keys were deactivated mid stay and had to get them reactivated… at checkout was told I was marked as a no show and no receipt provided

Our stay was great. The staff was very pleasant and helpful. The room was very clean. Free cookies when we checked in! The hotel is very large, but I still felt that parking was very easy and had plenty of spots. The pool was very nice as well! Overall great stay and would come back again.

Check in is at 3. We got there at 515PM and were told no rooms were available. We went to dinner and tried back at 7PM no rooms were available. Finally at 715PM our room becomes available. Over 4 hours of no room.

Kennedy rocks. Best in customer service. Goes above and beyond for her clients. She makes the process super seamless. I literally go to this property because of the service she provides.

Easy check in/ check out. Conveniently located near restaurants shopping centers and mall. Very clean facilities and friendly staff.

My first stay (10 months ago) was phenomenal (customer service & cleanliness), which is why I rebooked this hotel. This time, the check-in staff was very cold and robotic; not looking at me during the process and was not friendly (it seemed like a stressful time, since there was a wedding). When we got to our room, there was a small spot of black mold in the shower and the air quality was extremely poor in the room; it seems the filter needs to be changed and everything kept getting layers of dust on it, just by sitting in the room for a few minutes, let alone how we felt after sleeping and showering here. Getting another room seemed highly unlikely. Ordered room service, since downstairs was packed. Food quality and quantity, for the price plus 'service charge' was astronomical (total bill ~$200 for 2 people). Sunday morning at 10:30am, jackhammers started. Not the same experience overall and debating if we'd rebook. Still waiting for an itemized receipt of our stay... Would recommend getting food outside of the hotel (better pricing, quality, and quantity)

Beautiful hotel, very clean, concierge staff very helpful and friendly, Sharon and Joe at the bar were very incredibly friendly and managed the bar very well. Drinks were excellent! I was able to change my room due to an issue with the air conditioner and the process was seamless. I ended up staying an additional night. Highly recommend this hotel. Gorgeous property!

Easy parking and great dining options nearby

Very conveniently located to the mall

Convenient location. Plenty of dhopping and dining nearby.

Decent enough modern hotel. There are hotels closer to Villanova and Haverford College, but rooms here are priced lower and when doing my search in February, there was still availability for May graduation weekend. You would not want to stay here without a car as there are no walkable activities near by.

Great hotel and location. More than enough places to choose from to eat and amazing shopping at King of Prussia Mall.

really nice property, in a good area. a lot of food and close proximity to the mall.

Clean, safe, and mins from mall

The Alloy is a bit of a mixed bag. On the plus side, my room was spacious, the bed comfortable, and it was relatively quiet. The bar/restaurant has surprisingly good food, and the staff was great. On the con side, the drain in my shower was backed up. I think they might have tried to fix it, but it still came dangerously close to overflowing each morning. The gym wasn't great - it has Pelotons, but the rest of the equipment was not great. The location isn't terrible nice, either. Kind of in the middle of an endless mall, so there was nowhere that you could - or would want to - walk.

The shuttle was efficient and takes you to locations within 4.5 miles of the hotel. The King of Prussia mall is very close. The front desk staff arranged the shuttle as needed, provided info on good breakfast options (during the week breakfast ended at 10 am), and were very helpful. The breakfast area is a full sit-down restaurant. For dinner, there is a lively dining area a bar. The decor was tasteful. The only negative was that the walls were a little thin and you could hear the person in the next room coughing. It was my second time at this hotel. I would stay there again. The rate was reasonable.

Very close to shopping and entertainment

This hotel was great for my weekend getaway room was nice clean check in was easy the bar was great and them crab cakes was awesome..😂 Overall just a great stay Will recommend and will be back again

The decor and the property were beautiful. The staff was very likeable especially in the restaurants. We could not sign into the WiFi even though it had our name and room number, it would not recognize it. There was a drilling sound we heard from our room both nights including early in the morning on Sunday. I purchase a charcuterie board from the Starbucks and the sticks were stale and the cheese not fresh. My husband got a chicken wrap and it was a chicken spread, not real chicken. I got a tuna bowl at the bar and many of the ingredients were not fresh. The waitress in the restaurant was lovely, and the restaurant was very comfortable.

The only reason I do not give 5 stars because breakfast quality is really bad across all breakfast meal options. Eggs, pancakes, burrito, fries All bad in taste

The bar was great!

Beautiful hotel with a great staff ! The Philly cheese steak was great at the hotel restaurant!

Great stay only issue was got a to-go order from the restaurant inside the hotel and my order was wrong unfortunately didn’t realized u til we got to the room. Besides that great stay. Love the contactless check in and check out.

The shuttle was efficient and takes you to locations within 4.5 miles of the hotel. The King of Prussia mall is very close. The front desk staff arranged the shuttle as needed, provided info on good breakfast options (during the week breakfast ended at 10 am), and were very helpful. The breakfast area is a full sit-down restaurant. For dinner, there is a lively dining area a bar. The decor was tasteful. The only negative was that the walls were a little thin and you could hear the person in the next room coughing. It was my second time at this hotel. I would stay there again. The rate was reasonable.

I did not like that Hammer and Fire did not have enough staff, especially Saturday evening.

The overnight accommodations were good. Our breakfast was a bit cold but nice restaurant and lobby decor.

There’s nothing to dislike about the facility or staff. It’s a very clean place and I’ve always been impressed with how consistently clean the lobby restrooms are. My ONLY complaint is that they don’t offer any complimentary coffee in the lobby each morning. The only option is a Starbucks where the most basic cup is close to $7 with the heavily “recruited” tip as part of the pay process. The in-room coffee isn’t a good option, so I don’t consider that a viable alternative. I can’t make coffee and still allow my wife to continue sleeping! It doesn’t help that I don’t care for Starbucks coffee. I think it tastes like burnt leather…or I imagine it does!