The Covanro Airport Hotel - Katunayake

問題はありましたが、すぐ解決できたことを評価しています。

From the moment I booked the room, I was impressed by the pro-active, efficient and excellent level of customer care and service from this hotel. They made me feel very welcome. The hotel itself was a surprisingly pleasant oasis of peace, greenery and tranquillity. When I chose the room initially, I saw that there were two types, one with a water view and one with a garden view. I mistakenly thought the water view was a pool view and so therefore I opted for the cheaper garden view, thinking that it would be a quieter and less illuminated view at night. However, the wonderful front desk staff upgraded me to a water view room and it was lovely, located directly upon a dam with trees where I enjoyed spotting from the room, and also from the balcony, a variety of wildlife, including fish, turtles, a multitude of birds ascending and descending on the trees. I enjoyed watching stars at night in the darkness. I definitely recommend booking a water view room! I ended up in this hotel for a few days after 4 months of travels in many hotels and I did not sleep as soundly in any of them as I did here in this hotel. I ordered several room service meals and they were excellent. To conclude I feel that this hotel offers a warm and professional hospitality, care and genuine appreciation of their guests. I look forward to returning and staying a longer while.

Very friendly and a calm atmosphere. Food was good and room excellent

It was a clean room. The food was also tasty. The Airconditioner facility was relatively old and did not function well.

Poor room condition. Housekeeping not attentive, missing towels, unclean bedsheets on arrival. Some staff wanting something from you. Breakfast not hot. This is a stopover hotel for one night, not if you want a holiday.