Hampton Inn & Suites by Hilton Red Deer

Y

Breakfast was excellent. Nice breakfast room/area. Efficient checkin

Upon check in I was told that the pool and hot tub were unavailable due to a maintenance issue. I asked if this would be reflected in the room rate. Without so much as checking the rate I had booked the room at the front desk attendant said the room was already listed at its lowest rate. Regardless of what the lowest rate is, if an advertised amenity is unavailable, there should be some form of response other than a condescending prefabricated line. The staff at this location is doing a disservice to the Hilton brand and are in need of corporate retraining.

I’ve stayed several times. I enjoy the location and the local restaurants. Breakfast is satisfying. the rooms are very nice and quiet. The only thing I would complain about is the hot tube has only been working twice in my several visits.

The bed was perfect and the pillows were very good. Nice big shower area. Great for a retreat or couple get away