Las palmas Hotel Tucson

Very nice clean pool very Nice love the place very comfortable

Swimming pool and hot tub in June had no water…Arizona without water is like a fish in the desert. Awful!! Old amenities dirty floors, no coffee in the rooms. You get it … yes I couldn’t take it, had to leave after the first night! You be the judge…on a positive note the front desk was polite.

The pictures on Expedia's site showed a nice pool and hot tub and nice rooms.The Hotel on out side looked run down as well as the room.Hot tub had dirty water and room carpet was dirty in room, smell dirty,we were not able to get into room until after 4:30 PM. Air conditioner was not even turn on we turned it on and it didn't cooler the bed air until around 3 AM., so we didn't sleep very well because of the heat, the bathroom and area were we put our luggage never cooled off. No stopper in bathroom sink and stopper in show was painted white shower walls looked old as well. We did feel that we were going to get the rest we needed due to the heat and smell of the room and the looks of the property did not make it feel inviting to vacationers. We had to wait until 10 AM when the office opened up. And told them we were not waiting to stay at the Hotel we had to give them a $100 deposit in cash and was able to get it back we were not offered to try another room or refund for the days we paid through Expedia or from the Hotel. If we knew the conditions of the Hotel we would have look into another Hotel on Expedia's site. We google the hotel after staying there for 1 night and it was rated at 2.6 and that others that stay there could not get there deposit back which is not right. I do not want other vacationers to go through what we did and cost them more to stay somewhere else and do not think it is right the the Hotel should refuse to refund us for the nights we did get to stay.

The property was quiet and the staff was nice and helpful. The room was big and clean. The only thing that I desired was for the hot tub to function, which was out of service.

The property was easy to find and had ample parking. The night attendant I was greeted by was very polite approachable friendly and very helpful in making our check-in a breeze. We were issued a room on the ground floor with access to the parking lot which made our move in very convenient. The reason for not giving all five stars reviews is this, you are greeted at the lobby with a stagnant smell and heavy sense of moisture in the air. The rooms themselves although cleaned, do reflect a need for renovation. The sliding door was sticking, the carpet is stained and the a/c unit is loud as it works to cool the room. The beds were clean and the room did not have the same smell as the lobby which made it acceptable. We were very tired and planned to stay only a few hours to sleep and bath. Not long enough to enjoy the amenities of the location if any (which I was informed by the attendant that the currently don’t offer a continental breakfast option). I would like to use the again when the upgrades are made.

Room was good. The bottom floor sliding glass door was busted and the had a board holding it closed. Needs to be repaired. Pool was pretty green. Other than that it was a nice stay!!

It took at least 10 minutes to get someone to show up at check-in. They have a cooler with drinks in the lobby that I could have emptied if I wanted. The place is a long-term rental as well as nightly hotel. Not easy to find, and area seems a bit sketchy, although I experienced no problems. Room was alright, nothing fancy, not gross. Microwave and refrigerator in room. Fridge worked great! Froze my bottled water, which was nice because the ONE ice machine on the property was perpetually empty. TINY bars of soap were provided, but no shampoo. I was in the area for a football game, so wasn't in the room much. It served it's purpose. Was affordable and clean so I was satisfied

No ice

Good and clean only pool and jacuzzi not working

The hotel is located in a commercial area , has plenty of free parking, and is in a quiet area with easy access to the 10 freeway. The hotel is dated and in need of repairs. The room was big, the bed comfortable snd the service was great. The carpet needed cleaning but the rest of the room condition was satisfactory. The pool area was unusable, did not appear to be maintained and was in the process of being cleaned. The price was low and acceptable fir a one or two night stay.

We arrived two hours after check-in time and the person behind the front desk did not know if our room was ready. 15 mintues later, we're finally checked in. Our room smellwd fine, but the carpets were gross, the walls were gross, the bathroom/shower/curtain was gross. We ended up checking out at 10pm, not staying the night. It felt a little unsafe and we just didn't feel good trying to sleep there. The man behind the counter was friendly while he was trying ro check us in.

For the price I paid for (3) days, it was a fair outcome. The room was clean, but not updated as one would hope. There’s no coffee station in the room and the amenities were nothing but minimal . I had a party of three. There was a tiny kitchenette.There was no dish soap to wash the dish you used. The bathroom was tiny and awkward to move around in, and had mildew stains. There were sugar ants present on the counter in the kitchenette. Not enough towels, etc. for your family. Office closes at 10:00 P.M. and opens at 10:00 AM. Brenda however, was very hospitable and kind.

Nasty hair in barh tub. Def did not feel safe as a solo traveler.

The hotel is located in an industrial area and not easy to see from the main road. We also learned it was in a wannabe “Fast n Furious” location as multiple times throughout the night, cars could be heard racing and police sirens would be heard moments later. We were pretty sure the parking lot of the hotel was a gathering place as one vehicle woke us up around 2:30AM with the sound and vibrations of starting up. There was only one woman working the front desk and she was, understandably, flustered. She had to personally walk to the room to make sure it had been cleaned before returning to the desk to complete our check-in. She also informed us that the lobby would have no staff from 11PM - 8AM, and to get back into the hotel by using a side entrance versus the lobby. The room was plain and smelled as though an air freshener had been released in it. The beds were made and they sheets appeared clean. The bathroom was gross. The sink was not caulked and you could easily moved the faucet. The toilet had a hard water line and would randomly run. The tub had a ring and the shower had mold in the corners and some areas of the grout. The towels looked washed but were stained. We also saw what appeared to be a cockroach run across the bathroom floor. Overall, we would not stay here again. I would say we got what we paid for; however, we have stayed at other hotels/motels at the same rate and had wonderful experiences. This place was sketchy at best.

Rooms are clean and comfortable

I was only there for the night but I was able to enjoy my dinner, watch a good show and get a good nights rest before my long day at training! The air conditioning was perfect! And the room was very clean!

I found a fentanyl pill on the floor next to the small couch. Broken glass pieces found near the bed. Cockroaches in the bathroom not loke crawling with them but like 6 that i saw. The bathtub drain looked like sasquach was gonna crawl out it. The pool was closed and thats the only reason we get hotels so our kids can swim. There was so many people smoking weed that my room smelled of it. The staff was rude and couldnt offer any help except our manager isnt here on the weekend sorry. They cant do nothing. FIND ANY WHERE TO STAY BUT HERE!!!

Room smells, needs serious cleaning and updating. Stains on carpet, bathroom floor, shower and toilet was horrible

Sheets and towels were dirty. Would not recommend this place.

My room was great, much bigger than I expected. Very clean and quiet. Great bed. And the staff was super helpful. And the price was even better.

The room I got was a renovated one but the hotel is not the one I suggest. I had problems getting in and out of my unit. Problem with sliding door remaining unlocked all night.

The a c leaks and it smells like a musty smell

Deposit was not what was posted on hotels.com site. It was $100, not $50. Office closes at 10pm until 10am. Some rules pertaining to deposit were petty, e.g. no dirt on sheetsRoom was clean. Cable did not work well. Was out all night.

Check in was fast room was ok sliding door lock was broken and it didn't open easily

Staff (front desk) was very courteous. My room was supposed to have a balcony and a full size fridge. Was a window and a tiny mini fridge. Stains all over the carpet. Tissue box missing from holder. Besides a few minor things that didn't work quite right, it was a roomy start, there was free wifi, and it was relatively quiet.

Room was good. The bottom floor sliding glass door was busted and the had a board holding it closed. Needs to be repaired. Pool was pretty green. Other than that it was a nice stay!!

Cable on TV didn’t work the first night. Missed the football game.

The room was fairly large and well maintained. It also had a big refrigerator and a microwave withmicrolspacious

The room stayed hot because the window unit was small. The room smelled

My room was great, much bigger than I expected. Very clean and quiet. Great bed. And the staff was super helpful. And the price was even better.

We were not able to check in. When we arrived, the door was closed. There was a sign on the door saying to call a number if the door was locked, so I called. A lady answered and told me we were late for check in. She said the latest check in time is 11:00 pm. We arrived at 11:20 pm due to a late flight. I asked if there was any way we could still check in, but she said there was nobody on site to check us in. She said this policy was disclosed on their website, but I did not see it anywhere. Because of this, we lost our money for the stay and had to find another hotel room late at night. We have stayed here before, and the place is nicely renovated. However, for a hotel to have no staff on site at night is pretty surprising. I booked through Hotels.com. I later checked the rules and restrictions, which state, “No refunds will be issued for late check in or early check out,” but it does not clearly state what time the latest check in is. The lady on the phone told me it was 11:00 pm, but we arrived at 11:23 pm. I have never stayed at a hotel that denied a reservation like this. I often travel late, and many hotels allow check in past midnight. The latest check in time should be clearly stated on the website to avoid situations like this.

Deposit was not what was posted on hotels.com site. It was $100, not $50. Office closes at 10pm until 10am. Some rules pertaining to deposit were petty, e.g. no dirt on sheetsRoom was clean. Cable did not work well. Was out all night.

I didn't expect much in a $50 room. The 100$ deposit didn't bother me either. The fact that the lobby does not open until 10am was major inconvenience. To get your cash deposit back they have to look at your room. You best plan on staying until the 11am check out or you forfeit your deposit. Luckily I knew someone in Tucson and they got it for me

Very limited hours for front staff. And still haven't gotten our $100 deposit back

They do not clearly state that you will be charged 100 dollar deposit upon check in and sjnce i did not have i could not rent the room then refused to refund me they ripped me off and I was in town because my mother was in the hospital having energency surgery because of this i was unable to afford a room elsewhere and had nowhere to go ......

Good location (near the interstate), nice rooms - only drawback is the lobby schedule: they don't open until 10 AM

I left the AC in the same way I found it. I was trying to check out at 6:00 am but the was no one in the reception

This hotel is clean.Beds are comfortable visually not appealing, the structure itself needs work.I had difficulty opening my door. Was given a new key then early in the morning got locked out of my room as the key I was given no linger worked. They do not have a person in the office 24/7 and have a number posted on the door , however, nobody answered and it went to voicemail. I was locked out for over an hour before somebody showed up around eight forty five a m. There was another woman who was also locked out of her room and her key card did not work to let her back in either.

The reception desk was non responsive, had to call a number on the door more than once.

Everything was great. Staff was nice and courteous and the room was very nice

The rooms were very nice in appearance. I liked the location but it is away from other eating establishments.

The hotel is located in an industrial area and not easy to see from the main road. We also learned it was in a wannabe “Fast n Furious” location as multiple times throughout the night, cars could be heard racing and police sirens would be heard moments later. We were pretty sure the parking lot of the hotel was a gathering place as one vehicle woke us up around 2:30AM with the sound and vibrations of starting up. There was only one woman working the front desk and she was, understandably, flustered. She had to personally walk to the room to make sure it had been cleaned before returning to the desk to complete our check-in. She also informed us that the lobby would have no staff from 11PM - 8AM, and to get back into the hotel by using a side entrance versus the lobby. The room was plain and smelled as though an air freshener had been released in it. The beds were made and they sheets appeared clean. The bathroom was gross. The sink was not caulked and you could easily moved the faucet. The toilet had a hard water line and would randomly run. The tub had a ring and the shower had mold in the corners and some areas of the grout. The towels looked washed but were stained. We also saw what appeared to be a cockroach run across the bathroom floor. Overall, we would not stay here again. I would say we got what we paid for; however, we have stayed at other hotels/motels at the same rate and had wonderful experiences. This place was sketchy at best.

The surrounding was dirty

I had a very pleasant stay here at Las Palmas. The staff are very nice and Brenda, at the front desk, is nice and helpful. The location is very central to my needs and there are lots of stores and restaurants nearby.

The property was easy to find and had ample parking. The night attendant I was greeted by was very polite approachable friendly and very helpful in making our check-in a breeze. We were issued a room on the ground floor with access to the parking lot which made our move in very convenient. The reason for not giving all five stars reviews is this, you are greeted at the lobby with a stagnant smell and heavy sense of moisture in the air. The rooms themselves although cleaned, do reflect a need for renovation. The sliding door was sticking, the carpet is stained and the a/c unit is loud as it works to cool the room. The beds were clean and the room did not have the same smell as the lobby which made it acceptable. We were very tired and planned to stay only a few hours to sleep and bath. Not long enough to enjoy the amenities of the location if any (which I was informed by the attendant that the currently don’t offer a continental breakfast option). I would like to use the again when the upgrades are made.

Good location (near the interstate), nice rooms - only drawback is the lobby schedule: they don't open until 10 AM

Room was clean and comfortable, close to services. Good stay overall.

It took at least 10 minutes to get someone to show up at check-in. They have a cooler with drinks in the lobby that I could have emptied if I wanted. The place is a long-term rental as well as nightly hotel. Not easy to find, and area seems a bit sketchy, although I experienced no problems. Room was alright, nothing fancy, not gross. Microwave and refrigerator in room. Fridge worked great! Froze my bottled water, which was nice because the ONE ice machine on the property was perpetually empty. TINY bars of soap were provided, but no shampoo. I was in the area for a football game, so wasn't in the room much. It served it's purpose. Was affordable and clean so I was satisfied

The hotel is located in a commercial area , has plenty of free parking, and is in a quiet area with easy access to the 10 freeway. The hotel is dated and in need of repairs. The room was big, the bed comfortable snd the service was great. The carpet needed cleaning but the rest of the room condition was satisfactory. The pool area was unusable, did not appear to be maintained and was in the process of being cleaned. The price was low and acceptable fir a one or two night stay.

Remodeled property. Large, clean, quiet rooms with fridge, big TV and microwave. The property does not have a lot around it and appears to be in commercial area. Appears to be some long term residents.

Quiet, clean and a good Mexican restaurant recommended by front desk lady.

Clean and stocked. No coffee

The property was easy to find and had ample parking. The night attendant I was greeted by was very polite approachable friendly and very helpful in making our check-in a breeze. We were issued a room on the ground floor with access to the parking lot which made our move in very convenient. The reason for not giving all five stars reviews is this, you are greeted at the lobby with a stagnant smell and heavy sense of moisture in the air. The rooms themselves although cleaned, do reflect a need for renovation. The sliding door was sticking, the carpet is stained and the a/c unit is loud as it works to cool the room. The beds were clean and the room did not have the same smell as the lobby which made it acceptable. We were very tired and planned to stay only a few hours to sleep and bath. Not long enough to enjoy the amenities of the location if any (which I was informed by the attendant that the currently don’t offer a continental breakfast option). I would like to use the again when the upgrades are made.

It is not travel friendly, not even a cup in the room, not to mention no coffee available, BASIC is an exageration.

No one answered the phone twice I left a message after the first call and no one returned my call so I called again 2 hours later and I'm still waiting to hear from them....... Room was okay but the carpet was pretty old and I'm not sure if anything was living in it. Blackout curtain was adequate but there was no lining behind it so we either had to close it all together or be exposed to 15 rooms on the other side of the complex. No amenities like coffee or microwave or fridge or hair dryer. The one elevator to the second floor was on the far side of the four attached building so it meant a walk on several walkways or all your suitcases up a staircase. But we were just looking for a place for a few hours sleep and so we got what we paid for.