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The Victoria Falls Hotel


Amenities

  • Parking

  • Airport shuttle

  • Restaurant

  • Swimming pool

  • Room Service

  • Valet Parking

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Guest reviews

Facilities

9

Cleanliness

9

Rooms

8.3

Service

8.9

Location

9.6

Dining

9

4

Mari

IAN-logo

Nov 23, 2025

·

Stayed 2 nights

First of all, we felt very uncomfortable with the whole set up of the hotel where concierge welcomes you with colonial style uniforms with decor that indicates the price of colonialism, and it certainly feels like it attracts people who celebrates colonialism. For normal educated minds like ours, it was a hall of shame, to put it bluntly. On our first night, we had no water so we called the reception to arrange a repair. A while later I get a call back from the reception asking to check if it’s working. Throughout these exchange we received absolutely no word of apologies. For a room service, they charge outrageous $10 for a $10 sandwich which is not even delicious. Restaurant staff was under trained to say the least. A manger looking person kept asking if staff are trained and if we enjoy the dinner. In such situations, guests would normally remain polite and would not complain about something they can fix right away such as lack of training. It happened in every dining place we tried in the hotel but one thing they certainly don’t do is to actually check themselves whether their staff are well trained because they certainly aren’t. Not attentive, food is not great, and on top of that a waiter kept asking if we want a bill when we told him we are not in a hurry. He still brought it to us anyway. Overall, the hotel is located in a beautiful setting but it’s not worth the price we paid for.
First of all, we felt very uncomfortable with the whole set up of the hotel where concierge welcomes you with colonial style uniforms with decor that indicates the price of colonialism, and it certainly feels like it attracts people who celebrates colonialism. For normal educated minds like ours, it was a hall of shame, to put it bluntly. On our first night, we had no water so we called the reception to arrange a repair. A while later I get a call back from the reception asking to check if it’s working. Throughout these exchange we received absolutely no word of apologies. For a room service, they charge outrageous $10 for a $10 sandwich which is not even delicious. Restaurant staff was under trained to say the least. A manger looking person kept asking if staff are trained and if we enjoy the dinner. In such situations, guests would normally remain polite and would not complain about something they can fix right away such as lack of training. It happened in every dining place we tried in the hotel but one thing they certainly don’t do is to actually check themselves whether their staff are well trained because they certainly aren’t. Not attentive, food is not great, and on top of that a waiter kept asking if we want a bill when we told him we are not in a hurry. He still brought it to us anyway. Overall, the hotel is located in a beautiful setting but it’s not worth the price we paid for.

10

Lee-may

EXP-logo

Nov 15, 2025

·

Stayed 2 nights

Classic grand hotel, courteous service, lovely amenities, unparalleled location and views.
Classic grand hotel, courteous service, lovely amenities, unparalleled location and views.

8

Mary

EXP-logo

Jul 16, 2025

·

Stayed 2 nights

Amazing staff. Breakfast buffet also incredible.
Amazing staff. Breakfast buffet also incredible.

10

Richard

IAN-logo

Jun 17, 2025

·

Stayed 3 nights

Historic it is and deservedly so! An excellent hotel in a stunning location. The Victoria Falls Hotel
Historic it is and deservedly so! An excellent hotel in a stunning location. The Victoria Falls Hotel

10

Peter

EXP-logo

Mar 26, 2025

·

Stayed 2 nights

VFH is a fabulous iconic hotel with wonderful views of the bridge and the spray rising from the falls. Everything about the hotel is top class and we had a great stay here.
VFH is a fabulous iconic hotel with wonderful views of the bridge and the spray rising from the falls. Everything about the hotel is top class and we had a great stay here.

1 Mallet Drive, Victoria Falls, Victoria Falls, Zimbabwe

Location

Located in Victoria Falls, The Victoria Falls Hotel is in the historical district and near the airport. Travelers eager for a bit of culture can stop by Railway Museum, while those wishing to experience the area's natural beauty can explore Victoria Falls and Victoria Falls National Park. Devil's Pool and Victoria Falls Bridge are two other places to visit that come recommended. Rafting offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

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Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 14:00 to 00:00

Before 10:00


FAQs

Yes, parking is available on-site and is free. However, parking is limited, and valet parking services are also offered.


Yes, breakfast is available, and guests can enjoy breakfast in the room. Specific details about the type of breakfast and associated costs are not provided.


Check-in time is at 14:00, and check-out time is at 10:00. The front desk is open 24/7 for any early or late check-in/check-out requests.


Yes, airport shuttle services are available, though specific pricing and service hours are not detailed. Guests can arrange transfers through the hotel.

The hotel provides limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility and pool access features are not mentioned.


The hotel is located in the historical district of Victoria Falls, near the airport. It is close to attractions such as Victoria Falls National Park, Railway Museum, and Devil's Pool.


Yes, the hotel features an outdoor swimming pool, which is seasonal. Specific operational hours are not provided.


Children are allowed at the property, and there is no minimum age for children to stay for free.


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