Orchid Hotel, Epsom Surrey, Sure Collection by Best Western

Really easy to park and check in. Lovely room and helpful staff

Great location for what I needed doing. Adequate parking facilities. Shops for essential needs relatively close by and walkable distance to railway station for trains to London. Cleanliness was not as good as my previous overnight stay. Mirror missing in room and defective spot light. Bed a bit squeaky. The room was very spacious but I thought I could have been allocated a nicer one for a five night stay. The staff was polite and courteous enough. The breakfast on the go was slightly disappointing.

Staff member Hava, who was on reception when my daughter and I arrived was very warm and welcoming and made a lasting impression on my daughter. We only stayed one night but the room was clean and had everything we needed. Nothing was too much trouble for Hava and the gentleman on reception in the morning who brought us complimentary hot sandwiches at breakfast. This is a fantastic budget hotel made extra special by the staff.

Good staff, parking etc. value for money

While comfortable, overall the place has a very institutional feel and is a little worn. Bath enamel peeling and mould in bathroom. Staff friendly and helpful. Good for a night and handy for the pi next door.