Ramada Encore Newcastle-Gateshead

it was pleasant

Great staff , very nice hotel.

We saw the housekeeping service notice in the room. One of the sentences stated that your room will not be refreshed automatically each morning and will be serviced upon request only. We stayed for 7 consecutive nights under 2 bookings. We requested housekeeping service twice during our stay. But no one ever came to clean up. They only did after my wife made a complaint. The 6 night my wife informed the front desk staff about this again. We needed toilet papers as it's almost gone, tissues in the box was empty, no more tea and coffee, rubbish bin was already very full. She understood its unacceptable. She's a conscientious staff and might be a manager or have a managerial role. She gave us 2 complimentary breakfast for the following 2 days. She brought the necessary stuff to our room shortly after. It's a hostel rather than a midscale hotel. Everyone knows that hotels provide service, to maintain a clean and comfortable environment during a stay while hostels don't. We paid the price of hotel, however, we received no service.

It was not clean. The front desk wasn't helpful.

Clean room, friendly staff. A king bed but only 1 bedside light, so only 1 of us could read, why only 1 light? Also the shower wash bottle was empty, had not taken any so little bit annoying. But apart from that it was ok.