費城寇特斯弗利/埃克斯頓萬怡飯店

Was disappointed the pool was closed.

Did not like the smell of pot in the hallway. We booked mainly for the pool and it was closed. The property did not notify guests to let them know ahead of time. There was a large party in the lobby that was pretty noisy when we checked in. The one staff person working was busy trying to help guests and the party.

The pool and the jacuzzi.

Parking is great!

Excellent staff. The bistro food was very good. Loved the fitness center. The bed was clean and cozy. I recommend.

The doors to the outside did not work. Could go out could not come in. There were people screaming and slamming doors from 11:15 pm to 2:45 am. The front desk would not answer the phone or address the problems. The staff I dealt with were miserable. I was having trouble with Expedia and called to make the reservation through the hotel. Some guy told me I had to make it through him, the price was $80 more, get finished giving info - oh that rooms not available and added $30 more. For a total of $290. I got back on Expedia and had the same room for $183 immediately. There was a gentleman that came in, had a reservation through Expedia and was turned away because they had a walk in immediately before him and was able to charge them "your" increased price. We travel frequently and this is the worst experience that we have ever had in past 10 years. The reason we chose this hotel was because you accepted pets.

I wish the pool and hotub was open!

Needs updating the wall paper is coming off in the room and they tried to keep it on with staples. Ice machines broken, fire pit out back doesn’t work nor does your room card work to get back inside. The air conditioner in room was very noisy. It was quiet on our floor. Not very good for a Marriott.

The view over the creek was nice. Room was mostly comfortable. You can hear everything that's happening in the hallways. Stained carpet, dirty towels, the bed was very oddly positioned, very small pool. But fine for a few nights if you are passing through. Downstairs coffee bar was convenient even though a small coffee is $4. The staff is nice. For $100/night it makes sense but would not pay more.

Quick and easy check in. Very friendly staff. Could use more lighting in parking lot.

Overall the staff was great, but other parts were a hot mess. For one, the elevator had a large weird smudge of a viscous white/clear substance I hope was lotion on the door… which was also in a few places along the hallway walls. As for the room, there was an odd stain on the carpet as soon as you enter and several more on the couch that were less than pleasant. There was accumulated dust in a few places and the picture frames were also damaged. The shower was weirdly hardly to turn off, too. It’s a shame because the place looks great on the outside but the room was just a no. I expected more.

Rooms definitely showed wear and tear! Peeling wallpaper and moldy showers. Breakfast was no good and service at the restaurant was slow and not efficient. Waited a very long time for undercooked food. Front desk was great and friendly.

We got to the hotel and the front desk clerk had an attitude. She appeared to be annoyed that we were checking in at a time where she was sitting at the front eating a bag of Chick-fil-A. The cook told us that he does the bartending the dishes and the cooking. He took forever to get us our food and when we got the food, it was terrible, the guacamole was frozen! We couldn’t even use the guacamole on the quesadilla. The bathroom in the bedroom had not been properly cleaned. There was some sort of pile of dirt or dust or something just sitting on the sink. It was obvious that the sink had not been properly wiped down. Lastly, there was an alarm that was sounding for hours on and off. We weren’t sure if we were supposed to evacuate the building. The alarm sounded while we were still asleep and continued to go for awhile. We were looking to have a couples weekend getaway and this was disappointing.

Everything went great at our stay. Only thing that I noticed was the cleanliness of the bathroom and shower could have been improved. The shower had hair and discoloration around the edges.

I just stayed here for the three days and have stayed here in the past. This time, it was dirty. Hair in the sink and shower, stains on the carpet. The extra lock on my door did not work and the light outside my hotel door was out. As a woman traveling alone, this does not provide the comfort and safety you hope for.

The view over the creek was nice. Room was mostly comfortable. You can hear everything that's happening in the hallways. Stained carpet, dirty towels, the bed was very oddly positioned, very small pool. But fine for a few nights if you are passing through. Downstairs coffee bar was convenient even though a small coffee is $4. The staff is nice. For $100/night it makes sense but would not pay more.

Staff was friendly, but room was sub-par. Multiple stains on carpet and the couch in the room looked a bit dirty also. Bathroom was clean, but shower door didn't close well. We didn't bother to mention this to hotel staff because we weren't staying in the room besides to sleep. I wouldn't stay here again.

The fourth floor hallway was never cleaned for the three days we were there

The heat in my room did not work. The “heat mode” on the panel of the in-room heater/AC simply blew cold air. The thermostat on the wall by the door had been disconnected. Also, the market in the lobby is far too expensive. It’s one thing to charge for convenience, but charging $10.07 for a Snickers bar and a bottle of Ginger Ale is highway robbery.

Bistro food was missing key ingredients. They should have told us that when we ordered so that we could choose something else. In room coffee was included in the description but they did not have any to provide so we had to purchase every morning. The TV screens did not work on the stationary bike. Found a live roach in the room.

The room was spacious and clean.

Nice place very comfortable beds and pillows quite

Lovely hotel. Very nice rooms

Check-in was easy and the staff were very nice. Unfortunately, the beds were extremely uncomfortable. I felt like I was sleeping directly on springs, with no support or comfort. I wasn’t able to get any rest, and for that reason, I wouldn’t stay here again

Carpet needs to be updated. Rooms were comfortable.

Loved the aesthetic of the hotel and the layout of the room rocked but I am so sensitive to beds and this one was rough.

Quiet, easily accessible location for personal trip.

The view over the creek was nice. Room was mostly comfortable. You can hear everything that's happening in the hallways. Stained carpet, dirty towels, the bed was very oddly positioned, very small pool. But fine for a few nights if you are passing through. Downstairs coffee bar was convenient even though a small coffee is $4. The staff is nice. For $100/night it makes sense but would not pay more.

Very spacious room, clean, comfortable. We booked through hotels.com and the amenities listed included coffee in the lobby. What was not stated was the coffee wasn’t free, plus the breakfast was very expensive compared to other places in the area. Other less expensive hotels provide free coffee. Otherwise, this hotel was very nice

Bed was comfy. Hotel was very busy.

The Girl at check in was not very sociable. I interrupted her cell phone activity. The room number and WiFi code was scribbled down on pouch with room keys that was barely legible. Had to confirm writing and she was rude.

Front desk was great. We forgot some toiletries and she sent them right up. We needed a blanket. It was there. They couldn’t do enough for us. We had a couple drinks and snacks in the lounge and Steve was wonderful. We definitely would stay there again.

Upon checking in the young lady was bubbly and professional, setting the tone for my stay. The woman at the barista was enjoyable to talk to and we shared many laughs! I thought I left my phone in my room and the employees were prompt at letting me back in after I had checked out to let me check there before the cleaning crew arrived. I'd stay here again.

The staff were very lovely! Super kind, gracious, welcoming.

Front desk very professional. The breakfast was very good.

Customer service was excellent

Understaffed. TV service went out.

The doors to the outside did not work. Could go out could not come in. There were people screaming and slamming doors from 11:15 pm to 2:45 am. The front desk would not answer the phone or address the problems. The staff I dealt with were miserable. I was having trouble with Expedia and called to make the reservation through the hotel. Some guy told me I had to make it through him, the price was $80 more, get finished giving info - oh that rooms not available and added $30 more. For a total of $290. I got back on Expedia and had the same room for $183 immediately. There was a gentleman that came in, had a reservation through Expedia and was turned away because they had a walk in immediately before him and was able to charge them "your" increased price. We travel frequently and this is the worst experience that we have ever had in past 10 years. The reason we chose this hotel was because you accepted pets.

Front Desk Clerk was super nice and very helpful. My third stay here and will return in the future.

I had major travel issues the day I was supposed to check into the hotel. I called ahead to let them know I wouldn't be arriving until after 3am. The woman immediately said she would give me a late checkout of 4pm! When I arrived, a different woman checked me in. She was very kind and even gave me a voucher for free breakfast for all my troubles, even though it had nothing to do with her. I'm a loyal Hilton brand guy, but this experience has encouraged me to look at Marriott more often!

Grew up in this area my whole life. Hotel here is perfect location

Unfortunately there were some loud, smoking and unruly guests each evening due to a couple of teenager events (high school prom after party, and some sporting event). The housekeeping staff failed to take care of our room, although we were there for 3 nights. Had to go to desk to get our own clean towels and make up bed each day. Needed a handicap accessible room, which we got, but the toilet was not stable on the floor. After speaking to the manager, she was very apologetic and tried to make things right, like hand delivering towels and offering a comp meal. The hotel needed security at night to deal with unruly guests. The hotel was conveniently located between our two designations for the weekend, so that was a plus.

Good location. Good staff

Very beautiful location and helpful staff 😊

Location was easy to find and convenient to a wedding we were attending in the area. The hotel staff and amenities were great! Our first room had a couch and carpet that was dirty and stained. We asked to be moved which they promptly did. The conditions were better but still could have been improved.

Quiet, easily accessible location for personal trip.

The view over the creek was nice. Room was mostly comfortable. You can hear everything that's happening in the hallways. Stained carpet, dirty towels, the bed was very oddly positioned, very small pool. But fine for a few nights if you are passing through. Downstairs coffee bar was convenient even though a small coffee is $4. The staff is nice. For $100/night it makes sense but would not pay more.

Great stay, great location

Convenient for our purpose.

Easy from train station

Front desk was great. We forgot some toiletries and she sent them right up. We needed a blanket. It was there. They couldn’t do enough for us. We had a couple drinks and snacks in the lounge and Steve was wonderful. We definitely would stay there again.

Rooms definitely showed wear and tear! Peeling wallpaper and moldy showers. Breakfast was no good and service at the restaurant was slow and not efficient. Waited a very long time for undercooked food. Front desk was great and friendly.

We got to the hotel and the front desk clerk had an attitude. She appeared to be annoyed that we were checking in at a time where she was sitting at the front eating a bag of Chick-fil-A. The cook told us that he does the bartending the dishes and the cooking. He took forever to get us our food and when we got the food, it was terrible, the guacamole was frozen! We couldn’t even use the guacamole on the quesadilla. The bathroom in the bedroom had not been properly cleaned. There was some sort of pile of dirt or dust or something just sitting on the sink. It was obvious that the sink had not been properly wiped down. Lastly, there was an alarm that was sounding for hours on and off. We weren’t sure if we were supposed to evacuate the building. The alarm sounded while we were still asleep and continued to go for awhile. We were looking to have a couples weekend getaway and this was disappointing.

Excellent staff. The bistro food was very good. Loved the fitness center. The bed was clean and cozy. I recommend.

Front desk very professional. The breakfast was very good.

Simple Bistro Restaurant With flatbreads and burgers. Wine was somewhat expensive.

The view over the creek was nice. Room was mostly comfortable. You can hear everything that's happening in the hallways. Stained carpet, dirty towels, the bed was very oddly positioned, very small pool. But fine for a few nights if you are passing through. Downstairs coffee bar was convenient even though a small coffee is $4. The staff is nice. For $100/night it makes sense but would not pay more.

Everyting was eccellent, way above par. Only complaint, food at "restaurant" prices were totally exorbitant.

Bistro food was missing key ingredients. They should have told us that when we ordered so that we could choose something else. In room coffee was included in the description but they did not have any to provide so we had to purchase every morning. The TV screens did not work on the stationary bike. Found a live roach in the room.

Very spacious room, clean, comfortable. We booked through hotels.com and the amenities listed included coffee in the lobby. What was not stated was the coffee wasn’t free, plus the breakfast was very expensive compared to other places in the area. Other less expensive hotels provide free coffee. Otherwise, this hotel was very nice