The Westin Birmingham

The check-in process was not the best. As I arrived after check-in time, there were no rooms available, per the front desk associate. I was told I would receive a call when the next room was available I never got a call. I had to head to an event nearby within a certain time frame. After waiting for an hour I went back up to the desk to ask if there were any updates on available rooms. Only then was I told there was a room available. I believe if I had never gone to ask about the room I would've still been waiting. I booked this hotel due to it being in the same proximity to the event.

Awesome place

Valet parking was very convenient. Restaurants in walking distance also convenient.

Stay was all round amazing

Have stayed several time over many years. Hotel keeps declining year after year.