Best Western Plus Lackland Hotel and Suites.

Workout room was out of order the entire time, the hot tub had warm water. The vent in the bathroom didn’t work. The location of hotel perfect for the ceremony for Airmen graduation.

This property exceeded my expectations. Very reasonably priced, outstanding breakfast that was included, comfy beds, and wonderful, hot tub, and swimming pool indoors.

Workout room was out of order the entire stay, hot tub was not hot. Pool and hot tub was out of order the first 2 days of stay. Location is great if going to Lackland Base.

There were some complications on my side when we arrived. The staff was extremely patient and helpful. They also provided maps for the BMT Graduation and served breakfast early on the graduation dates. The pool and hot tub area was clean. The coffee and latte machine stayed full 5am to 10pm.

Everything was good except: Jets in hot tub were inoperative. Staff implied it had been that way for awhile. The hand sanitizer stations were all empty.

Just a one night stay with family. Nice hotel, beds were okay, breakfast "buffet" was good. They served you, had eggs, potatoes, bacon sausage, gravy, biscuits. Had waffle maker, 2 cereal options, fruit, pastries, yogurt was expired :/, and a espresso machine. Pool was FREEZING, and hot tub bubbles were non existent, but nice and warm. Overall will likely stay again...close to family in the area :)

Gym needed serious cleaning. I used it once and the smell of mildew was really bad in there. Room was clean, spacious and nice. Staff was great, breakfast was meh but good for a hotel breakfast.

This hotel was very convenient to the base, which is what I wanted. The hotel had a great continental breakfast, which was served early for days at the BMT graduation! Very friendly staff!! The pool and hot tub was basically empty the entire stay, so was nice to enjoy that. The hot tub was ok, as the jets didn’t work, but that hot water was great! The room itself was clean…enough. I wouldn’t eat anything that fell off of the table! I did have a couple of flying insects and saw a spider on the sink. The fridge worked, but wasn’t very cold. I wasn’t there long enough to really care, just a place to rest my head. The bed was really comfy, as well as the pillows!!! I’d definitely stay again, just because I’d be only staying to sleep and shower.

Hotel was dirty, in need of repairs, definitely not as advertised. Would not recommend. Elevator was out of order 3 out of our 4 day stay.

The staff was fantastic. They provided us with info for BMT graduation and served breakfast early as well. The breakfast was very good and plenty of variety for us. Room was clean and comfy. Pool areas also clean. Very easy drive to stores and Lackland base.

Everything was nice & clean! Great stay.

Nice staff, clean room and great breakfast

Room was spotless and very clean! Had great staff that provides informational maps and information abiut Lackland graduation which was very helpful! The only thing is getting back to the hotel from base is a little rough has have to get on the freeway just to get off and go back around, but would not stop me from staying there again.

At first glance it was ok but unfortunately we were greeted by German cockroaches. Not only on the walls but in the bed under the sheets. I stayed there for the proximity to Lackland Air Base but had I known I would have looked a little further even if the price was more. I am not a fan of feeling like roaches could potentially gain access to the inside of our luggage and we'd bring them to our home. I definitely would not stay there again. Unfortunately all I can remember is that part of the stay.

The first room that we were given smelled of mold the minute we walked into the room. San Antonio has extreme humidity and the state of the room reflected that. They had multiple Damp Rids on top of the curtain rods as well. The office was very accommodating and gave us a new room right away. It was 1 AM in the morning and it seemed decent enough so we just took it. When we woke up in the morning to take a shower, we could not believe how disgusting it was. Please see picture. We were not able to address it right then in there because we had to be at our nephews Air Force graduation at 5am , but in between ceremonies my husband went back to check out early. The staff was unapologetic about the rooms and inconvenience and we weren’t given a discount. Please think twice about staying here.

First room we were in was dirty. Old spill on wall, desk chair was filthy, hair on floor, both phones in room were in non-working order, towels were thin as paper and old.

Serious cockroach infestation in this hotel! They’re all over in the bathroom floor at night. Also, I was requesting 2 rooms next to each other with my children. We didn’t even get a room on the same floor with my kids. I got the room key next to my kids room, but some other family was already in the room . Double booked the room. Just imagine when we were walking in the room and someone already living there. Horrible! Next day, my laundry bag with all of our clothes was picked up by someone and ended up in the trash bin behind the hotel. My son was digging in the trash to pick them out. Couldn’t found them. Management never called me with any explanation who and why trow our clothes in the truck. Absolutely horrendous experience in this place.

Breakfast was ok nothing special but decent variety. The staff were all awesome. The rooms clean but dingy and dated. The sinks dud not drain well.

Extremely clean hotel, rooms, lobby, elevators and hallways. Bed was comfortable Bathrooms very clean… would definitely stay again..,

The first room that we were given smelled of mold the minute we walked into the room. San Antonio has extreme humidity and the state of the room reflected that. They had multiple Damp Rids on top of the curtain rods as well. The office was very accommodating and gave us a new room right away. It was 1 AM in the morning and it seemed decent enough so we just took it. When we woke up in the morning to take a shower, we could not believe how disgusting it was. Please see picture. The staff was unapologetic about the rooms and inconvenience and we weren’t given a discount. Please think twice about staying here.

I stayed here for 3 nights and 2 days while attending a BMT graduation. Upon arrival, the staff was warm and welcoming. Check-in was smooth, and they provided a map along with helpful information about the graduation events. Parking is open and free, and I never had trouble finding a spot. The room was okay: comfortable enough, though it did have a slightly old smell if the air conditioning wasn’t running. The shower grout looked outdated, so I’d recommend bringing shower shoes, although they do provide a bath mat. For those with long hair like mine, they do have hair dryers available. The refrigerator and microwave both worked extremely well, which was a plus. It was quiet throughout my stay, and the elevators were quick and reliable. Breakfast is served daily, and on Wednesdays and Thursdays, it starts earlier (5:30 AM) to accommodate BMT graduation schedules. The hotel is just a 7–9 minute drive to Lackland AFB, and I never had to wait in a long line when driving to the BMT events nor dropping my Airman off. I didn’t use the pool or gym, and I didn’t spend time in the lobby, but it looked really nice. Overall, I’d stay here again and recommend this place for the convenience and comfort it offers for those attending BMT graduations.

The room didnt have any noticible issues and the bed was comfy. Everything seemed to work well. I didn't make it to breakfast, but that was my own fault, so no worries there.

Perfect place for BMT graduation. There is a gate within 5 minutes that is directly near the graduation events. The staff is very knowledgeable regarding base and most are very helpful and friendly. Our bathroom wasn’t the walk in that is listed, it was a bit dated.

Clean and comfortable. The curtains weren’t dark and the room was too lit up when trying to sleep. A/C worked excellent but sounded like a fan blade was bent and hitting the shroud. Very noisy. The staff was polite and even though there was a “security” officer my truck got a white shoe polish dot on the back windshield on the driver side. My wife was scared to death all weekend we had been targeted by criminal activity

Spent first two days without a working air conditioner in my room, so we bought a fan. Once the AC was replaced with my help, our remaining stay was comfortable. Bed is comfortable but the pillows are too soft and don’t offer any support. Shower: I’m not sure the reason for the half a glass plank as a shower door, but water all over the bathroom floor. Pressure is great.

Door would not shut correctly without slamming. Shower design was terrible and dirty. Bed was uncomfortable. AC blows humid air. Breakfast was nice. Service was pleasant.

Spacious and comfortable rooms with all amenities. Extremely close to the Air Force Base. I would have given all 5 stars, if it wasn’t for a mishap with my room needing a new card reader, and not being available to acess for awhile.

It was clean and comfortable. The clock-radio did not work, the door hinges in the bathroom were rusty, and the air conditioner was noisy and needed servicing. Breakfast was good.

Very nice hotel and good breakfast. Bathroom is a little small and I hate the half shower door, gets water on the floor.

Surprisingly this property was nice, driving to it you wouldn’t think it’s a safe area it’s very isolated; overall it was nice, breakfast was nice and fresh, the breakfast attendant was very attentive and kept everything clean and tidy. The room was nice however I found dirty towels on the shower curtains from previous guest. I will be back. Not to far from lackland Air Force base.

Seamless checkin and great experience overall!

We were pleasantly surprised the lobby was much nicer than the last time we stayed in a Best Western (many years ago). The breakfast was decent, and they had a very nice server to dish up our plates. There was also a specialty coffee machine with various flavors which was very welcome. This hotel caters to families coming in for BMT graduation services at Lackland AF Base so they did a couple of really helpful things: They gave us a print out of the grad events with a map to get to the Base from the hotel. On the two graduation event days they start serving breakfast an hour earlier than normal at 5:30 instead of 6:30 because most families start heading out to the Base at 6:00. The first evening we arrived we went down to the bar for a nightcap and the bartender put Top Gun on the bar t.v. for us, which was a thoughtful gesture. Our room was very nice and clean. We didn't find a speck of dirt or dust and the sheets were clean and tidy. There were plenty of towels for two people and we were able to get fresh ones when we asked. Only two minor suggestions for improvement: change the buttons on the lamps from those pointy cylinder style buttons, which are hard to push and hurt our fingertips. Find the tv remote in the lobby sitting area! On New Year's Day there were 4 tv's on while we were waiting for family to meet us and my husband wanted to change one of them to the UT game but the desk clerk said she didn't know where the remote was and she didn't look for it.

Upon check in at 10pm after a long drive, the clerk came to desk and asked me what I needed, I was checking in she then said “let me go pour some drinks for the people at the bar first” and I stood there for 5 minutes waiting as she talked to the bar patrons. That was not cool. Then everyone I came back to hotel my room key would not work so every time I would have to go to front desk. That shouldn’t happen. I was intending to stay through Saturday but the key not working for a 3rd time I decided to depart Friday night at 7pm cause I was done with the apathetic front desk. But the coffee was good and 24/7, and the room was clean.

There were some complications on my side when we arrived. The staff was extremely patient and helpful. They also provided maps for the BMT Graduation and served breakfast early on the graduation dates. The pool and hot tub area was clean. The coffee and latte machine stayed full 5am to 10pm.

Staff was fantastic every single one of them

The staff was amazing. The front desk lady was awesome for our check in.

We highly recommend the Best Western Plus Lackland. It was so close to the base. Literally two turns out of their drive to get on base to attend the 2 day graduation event!!! We also enjoyed their hospitality by providing free breakfast. And they graciously packed it for the guest to take with them to the early morning events. Great job Best Western!!!! You have outdone yourself!!!!!

Staff is incredibly helpful and friendly. Patricia and Belinda made our stay easy and comfortable.

Our air conditioner had a malfunction where you couldn’t turn it up or down so it stayed about 62 in there. Also, none of the sockets worked in the bathroom and our room keys didn’t work correctly. We brought all of the concerns up to the staff and they said they were aware of everything and didn’t offer to correct anything or send us to another room.

The staff was fantastic. They provided us with info for BMT graduation and served breakfast early as well. The breakfast was very good and plenty of variety for us. Room was clean and comfy. Pool areas also clean. Very easy drive to stores and Lackland base.

The proximity to Lackland Air Force Base is by far the best quality. The room was clean, and the staff was friendly. The breakfast was served, but it was hot and the portions were generous. I would stay there again.

I stayed here for 3 nights and 2 days while attending a BMT graduation. Upon arrival, the staff was warm and welcoming. Check-in was smooth, and they provided a map along with helpful information about the graduation events. Parking is open and free, and I never had trouble finding a spot. The room was okay: comfortable enough, though it did have a slightly old smell if the air conditioning wasn’t running. The shower grout looked outdated, so I’d recommend bringing shower shoes, although they do provide a bath mat. For those with long hair like mine, they do have hair dryers available. The refrigerator and microwave both worked extremely well, which was a plus. It was quiet throughout my stay, and the elevators were quick and reliable. Breakfast is served daily, and on Wednesdays and Thursdays, it starts earlier (5:30 AM) to accommodate BMT graduation schedules. The hotel is just a 7–9 minute drive to Lackland AFB, and I never had to wait in a long line when driving to the BMT events nor dropping my Airman off. I didn’t use the pool or gym, and I didn’t spend time in the lobby, but it looked really nice. Overall, I’d stay here again and recommend this place for the convenience and comfort it offers for those attending BMT graduations.

In town for my daughter graduation from Air Force. The hotel is close to the base, friendly staff, and comfortable rooms. They gave information about the ceremonies and maps to assist direct us to correct areas on base. Breakfast is served early those days to accommodate the graduation families.

There isn’t much around, but it’s clean & quiet and easy access to the freeway.

We chose this hotel because it was only two miles from Lackland Air Force Base and we were in San Antonio for our daughter’s graduation from Air Force basic training. It was perfect. The staff was welcoming and gave us detailed information about how to get to the Base and what the schedule of events would be. As the events started early, the hotel hosted the free breakfast an hour early, so we could have breakfast before we left. The rooms are wonderful with microwave and refrigerator. Parking is free. The hotel is also an easy drive from the airport. Highly recommend!

This Best Western was in a convenient location, close to Lackland AFB and other restaurants and stores. It was super clean and a very friendly staff. The breakfast and coffee was great. Only negative thing was the area around the hotel was littered with garbage and weeds. The Hotel has nothing to do with this, this is the cities problem. But don't let it discourage you from staying here. It was worth the money.

Everything about the property was great and close to the base as well.

We had a great experience here. The hotel is conveniently located to Lackland. It is an older hotel but very clean and everyone was very nice and accommodating. We slept great in the king bed, the showers were hot and the toiletries smelled really good. The breakfast was hot and filling. They have a cappuccino/hot chocolate/coffee machine that I appreciated. We didn't use the pool or the bar. The only thing that would improve this experience is if there was a restaurant within walking distance.

This property could have been nice if the area had been built up. It is convenient to Lackland afb only. There really aren’t easily accessible restaurants and the amenities at the hotel are very limited.

It’s convient to the Air Force base

Our favorite hotel to stay for holidays and relaxing time away from home. Staff is always friendly & helpful. Breakfast is always hot & delicious. Eggs, bacon or sausage. Biscuits & gravy, tater tots, fruit, Muffins, waffles, Oatmeal, apple & orange juice. Coffee, cereal with milk... We highly recommend this hotel.

Nice staff, clean room and great breakfast

Proximity to Lackland AFB. Great breakfast and friendly, helpful staff

We were pleasantly surprised the lobby was much nicer than the last time we stayed in a Best Western (many years ago). The breakfast was decent, and they had a very nice server to dish up our plates. There was also a specialty coffee machine with various flavors which was very welcome. This hotel caters to families coming in for BMT graduation services at Lackland AF Base so they did a couple of really helpful things: They gave us a print out of the grad events with a map to get to the Base from the hotel. On the two graduation event days they start serving breakfast an hour earlier than normal at 5:30 instead of 6:30 because most families start heading out to the Base at 6:00. The first evening we arrived we went down to the bar for a nightcap and the bartender put Top Gun on the bar t.v. for us, which was a thoughtful gesture. Our room was very nice and clean. We didn't find a speck of dirt or dust and the sheets were clean and tidy. There were plenty of towels for two people and we were able to get fresh ones when we asked. Only two minor suggestions for improvement: change the buttons on the lamps from those pointy cylinder style buttons, which are hard to push and hurt our fingertips. Find the tv remote in the lobby sitting area! On New Year's Day there were 4 tv's on while we were waiting for family to meet us and my husband wanted to change one of them to the UT game but the desk clerk said she didn't know where the remote was and she didn't look for it.

Staff was extremely friendly and helpful. Rooms were very clean and spacious. The hot breakfast bar option was a pleasant surprise and very good. If you’re looking to stay close to the AFB with no congestion, this is the place to be.

Good breakfast

We highly recommend the Best Western Plus Lackland. It was so close to the base. Literally two turns out of their drive to get on base to attend the 2 day graduation event!!! We also enjoyed their hospitality by providing free breakfast. And they graciously packed it for the guest to take with them to the early morning events. Great job Best Western!!!! You have outdone yourself!!!!!

Just a one night stay with family. Nice hotel, beds were okay, breakfast "buffet" was good. They served you, had eggs, potatoes, bacon sausage, gravy, biscuits. Had waffle maker, 2 cereal options, fruit, pastries, yogurt was expired :/, and a espresso machine. Pool was FREEZING, and hot tub bubbles were non existent, but nice and warm. Overall will likely stay again...close to family in the area :)

The staff was great. Breakfast was amazing and really good. The rooms were real clean

The staff was fantastic. They provided us with info for BMT graduation and served breakfast early as well. The breakfast was very good and plenty of variety for us. Room was clean and comfy. Pool areas also clean. Very easy drive to stores and Lackland base.