I was disappointed with the whole stay. For the price of the room for 1 night I was expecting much better service and facilities. It was highly recommended to me but has obviously gone downhill since. Room:- 1. There were no teaspoons and minimal tea and coffee supplies for the cost of the accommodation for the night. 2. The bathroom floors become very wet and dangerous after having a shower, and I had to use my only towel to wipe it up so my 80 year old mother wouldn't slip. Maybe provide mops to do this with if the flooding of the floor is unavoidable. Or extra towels. The cafe downstairs is a absolute joke!! What happend to the wondeful cafe that used to be there? Wouldn't even bother advertising what is there, they couldn't even toast banana bread and the coffee was bitter and undrinkable. And maybe remove the section in your information brochure in the room about your service to pre-order a taxi. A button that is not reliable and telling your guest "to just download an app on your phone to pre-book a taxi" is not a pre-booking service!! All in all was not impressed and won't be recommending to anyone.
I was disappointed with the whole stay. For the price of the room for 1 night I was expecting much better service and facilities. It was highly recommended to me but has obviously gone downhill since. Room:- 1. There were no teaspoons and minimal tea and coffee supplies for the cost of the accommodation for the night. 2. The bathroom floors become very wet and dangerous after having a shower, and I had to use my only towel to wipe it up so my 80 year old mother wouldn't slip. Maybe provide mops to do this with if the flooding of the floor is unavoidable. Or extra towels. The cafe downstairs is a absolute joke!! What happend to the wondeful cafe that used to be there? Wouldn't even bother advertising what is there, they couldn't even toast banana bread and the coffee was bitter and undrinkable. And maybe remove the section in your information brochure in the room about your service to pre-order a taxi. A button that is not reliable and telling your guest "to just download an app on your phone to pre-book a taxi" is not a pre-booking service!! All in all was not impressed and won't be recommending to anyone.
