Mira Business Hotel

Ausgesprochen nettes Personal, sehr freundlich und zuvorkommend. Tolles Stadthotel, schönes geräumiges Zimmer, alles sauber. Tolles Bett, gute Dusche. Lage im allgemeinen sehr gut.

Very Disappointing Check-In Experience My check-in experience at this hotel was extremely disappointing and frustrating. Upon arrival, I was surprised by a request to pay an unexpected cash deposit, which was not mentioned at all during my reservation on Expedia. The staff insisted on the deposit despite the fact that I did not have cash with me. What made this even more unreasonable is that the mini-bar in the room was completely empty, so there was no clear justification for such a demand. When I asked to speak with the duty manager, he refused to meet or speak with me, which clearly reflects a lack of professionalism and poor customer service. I had reserved a Deluxe Room at a higher rate, fully aware that the hotel has both new and old rooms. Unfortunately, after the disagreement at check-in, I was intentionally allocated an older room, which felt like a form of retaliation rather than proper hospitality. To make matters worse: • The air-conditioning was very noisy • The bathroom was in poor condition • The pillows were uncomfortable • Overall room quality did not match the price paid This stay was upsetting and far below expectations. Based on this experience, the hotel does not offer value for money, and I would not recommend it unless major improvements are made in customer service and transparency.

Clean room, good staff

Good

Chambre pas propres et tres anciens meubles