Excellence Oyster Bay - Adults Only - All-Inclusive

Awesome resort, great ocean views, multiple pools, food is great, nightly shows excellent. Jacuzzi areas are available but not always warm. Staff and management are the best!

Excellent service. Very attentive staff. Large room with fantastic view of the ocean. Lots of dining choices. Comprehensive fitness facility. Will definitely visit again.

I thoroughly enjoyed my stay here. Shout out to my butlers ( Alex, Dontae & Zweli ), the bartender that came to the room for private drinks (Zoya she was a delight) overall i had an amazing stay. Spa was top tier, that was an amazing experience (hydro therapy and massage 10/10 Room was clean, food was good, no complaints. Will come back!

Great staff! Great Restaurants and Bars! Great Spa! Great Hydrotherapy at Spa! Great Salon! Could have more food on room service options. Bellman was fantastic!. Great Grounds Keepers!

Great staff, and the room was very nice. However half of the restaurants were closed due to renovation, including the infinity pool. We tried almost every restaurant that we could & every single one was so disappointing. No sauces or spices on any meats & pastas barely had any sauce, really nothing had any flavor or consistency. The ribs were good at the steak house but they had no sauce at all on them like everything else here. Even room service was mediocre which is saying something because how do you screw up nachos? Just no flavor, so we were starving the whole week basically having to survive off of the food at the little coffee shop that has donuts and ice cream, such a bummer. Besides that the hotel really was amazing, but the all inclusive 24/7 food was what we were most excited about & was a huge let down. I’d recommend going to a hotel that is nice but doesn’t have all inclusive food, we would’ve saved money and had way better food even with ordering delivery for every meal. However the area outside of the resort isn’t very safe, so do research and find one that’s very secure and in a good area

In a word… nirvana?! I don’t know how our experience could have been better. Upgrading to Beach House 8 was just… magical. Waking up and walking out to your own veranda eight steps from the beach and watching shooting stars over the ocean at night are things I will never forget. Now to the practical review… The food was fresh and fantastic every day and I really liked everything I ordered. (I’m kinda picky and weird about meat, so that’s kinda hard to accomplish :) The frozen drinks were fantastic. Our only complaint is that they don’t really have the greatest selection of higher-end liquor and they won’t switch out your room bottles with scotch, tequila or bourbon without an extra charge. Seems strange when you pay a lot to upgrade. On to the staff. Perhaps as good as our beachfront room, the people here are the warmest, nicest people I have ever met while traveling. There are too many to name but some our favorites who went above and beyond for us were Steven, Kesha, Alicia, and Ronaldo on the beach, and Michelle in housekeeping, who would greet me with a giant “good morning sweet pea” and a hug every day! And I don’t want to forget our favorite servers who brought us incredible meals, drinks, and smiles, Princess and Kevhan. Overall, I would highly recommend this resort if you like a more chill, quiet and very relaxing vacation. I really can’t wait to go back. Thank you Excellence Oyster Bay for a week we will never forget!

Food was horrendous. Steak gray- appeared boiled from a steak house. Half the menus at the restaurants they did not have available. Octopus and lobster dry and chewy. They wanted to substitute our grouper fish for mash potatoes. Unfriendly staff- felt as though we were bothering them. Subpar customer service. Luggage never arrived at room even after 2 hours when told it would arrive momentarily. Room service stated 45 minutes and it would consistent arrive in 1 1/2 hours. Towels not available at pool. When asked if someone could assist us they said not to worry and would be back in 5 minutes with towels . After 45 min they never returned. Paid for excellence club and one of their two excellence restaurants closes. Went to spa for a massage and facial. They forgot to add on the facial. Very disappointing for what we thought was going thought was going to be a 5 star resort

By far the best, well equipped fitness center I’ve come across in my travels. The property, as a whole, was very luxurious and the staff so friendly and accommodating.

The hotel staff was amazing. They really are the driving force and what makes this property what it is. The restaurant options were great and diverse enough to not have to leave the property. The only issues I had with the property is that it’s a green/eco friendly resort which means they didn’t have some bare necessities like straws for your beverages. They also had issues with some of the pool amenities like the jacuzzi not getting hot and there’s not much of a beach for laying out at all. Other than that it’s a really nice, safe, and clean resort with excellent dining options, great ocean views, and an amazing hotel staff.

Best for couples. Very quiet and relaxing. Do not book if you want something more lively. The room was very nice. The Excellence Club amenities were pretty good, but not really worth the extra cost in my opinion. The Spa, Millé, was AMAZING (do not skip). The food was good, I just wish there were more options available at all hours. Lots of the restaurants were only open on select days and select hours. This cause longer waits as everyone could basically only eat at 1 or 2 restaurants at any given time. Pool (closed at 7) and pool bar (closed at 6) hours could be longer. Overall great! The staff was excellent and very welcoming

The area is beautiful and was the laid back quiet spot we were looking for. Food was generally good to very good. I chose a garden view room with private plunge pool - second floor of building one- and would pass on that if given the choice- the pool was hot and either not cleaned regularly or dirt was carried in by the wind and was not cleaned before or during our stay. Pools and beach areas otherwise were very clean and looked after and staff were very attentive to the property. All in all a lovely stay.

I’m writing to express my dissatisfaction with the condition of my room and the service I received during my recent stay. Upon arrival, I noticed a strong odor in the room that aggravated my sinuses. I immediately contacted the front desk and was told a room attendant would be sent to clean the room. Unfortunately, no one came that evening. The next morning, I visited the front desk again to report that the room had not been cleaned properly. There was hair and wet paper in the shower, unclean mirrors in the bedroom, and the toilet appeared to have been sprayed but not wiped down. The balcony was also dirty, suggesting the room hadn’t been occupied or maintained for some time. When I requested a deep clean, the front desk staff member made a call presumably to housekeeping, but repeated herself several times while laughing, which I found disrespectful and unprofessional. No offer was made to change my room, and I felt dismissed. While the room attendant who eventually cleaned the room was friendly and professional, the odor persisted, and I ended up spending minimal time in the room far from the relaxing experience I had intended. I reached out to the hotel for resolution, but they refused to assist, stating I booked through a third party and needed to contact you. I’m requesting compensation for the poor service and unacceptable conditions. I hope you take this feedback seriously and address the issues raised, both in terms of room maintenance and staff conduct

The staff and management were excellent, but the property is run down and in need of a lot repairs. Food was average. The problem was the property. We switched 3 rooms during our stay and just gave up… each room had a smell and/or plumbing issue. Also, I don’t know why this property is a VIP access hotel, I did not receive any additional benefits as a platinum member of Expedia.

The sand on the beach was great, and the ocean was perfect for swimming as long as you stayed in the designated swimming area. Not as great for swimming if you're outside of that area. The place is extremely well kept with lots of dining options and the food was good. Would have liked for the buffet to have been open for lunches and dinners it was a downside that it was only opened for breakfast and the rest of the meals had to be a la carte. The rooms did have a bit of a musty odor which stayed with our clothing when we left. Overall though, it was a great property, with a great beach, conveniently located in proximity to MBJ, and it was well kept.

Bed bugs and roaches

Staff was very friendly and management checked in on us. The only problem we had was all week our room kept getting skipped over for a cleaning. Our dirty towels were towering. We did have the green button on for “open” instead of the red but somehow we were overlooked. We got towels right away when I called and management was willing to help. Overall very clean, quiet, good food, and entertainment was nice. Best part was the ocean and the private beach where you didn’t have to worry about leaving your items by your beach chair and walking away. We loved it!!

The outside of the property is nice however the rooms are dirty and my room had black mold which made me sick the entire time. All they did was take off my room charge for laundry.

Overall good stay. Beautiful property. Housekeeping needed help. Beds weren’t maid or no fresh towels unless I called after 4pm. Hotel has policy till 5pm which is absurd to me. Staff by beach very attentive and kind. Plenty of food options. Was denied late checkout but they allow till noon. 4/5 overall.

Property was great!! Service was very friendly and cordial. The one complaint I have is our room had a somewhat of a mildew smell even when we had the air conditioning turned all the way to the lowest temp. I don’t know how hard this is to prevent in a tropical environment. But it was definitely noticeable. Otherwise nothing but awesome things to say!

Vwry nice beach and not overcrowded. Would be nice if there was buffet options for lunch and dinner. Menues on the app only is annoying. Houskeeping only cleaned our room once in five days. Had to request towels daily. We would go back .

We stayed in both the beach house in Villa 12 and then 2 days in Villa 5. The rooms and bathroom are spacious with wonderful views. We did encounter some issues with the room but they were dealt with straight away. Room service is 24/7 and a daily complimentary mini fridge and bottles of wine and liquor. The room assistant Michelle was simply lovely, our anniversary wasnt acknowledged upon arrival, not a biggie but Michelle got us a banner and decorated our bedroom, its the small things that count. All the staff are professional, yet engaging for the visiting clientele, i only watched the Jamaican cultural dancers and the Bob Marley Show with Jamaican buffet. What a evening everyone was on their feet by the end of the night

Clean room, great ocean view

The staff was the highlight of my stay. The Jamaican people are some of the most vibrant, friendly, creative people I’ve met in a long time. Each of them seemed to genuinely want to have a good time with the guests and make your stay memorable. The food was very good, my favorite spot being Spice, for the hibachi and the sushi. I stayed in the main building above the restaurants and one of my only complaints is that you could hear the dishes clanking at meal times and when servers were setting up for dinner. So, if you do not want to hear those noises, I would try to book a room in a different building. In the suite I was in you could also hear all the music from the shows that went on in the theater and events in the sports bar. If you aren’t attending the events and are looking for a quiet room, that building is not the best. Overall though I enjoyed my stay and the resort and staff exceeded my expectations. I will be back in the future to explore more of the resort on a longer trip. The only reason I didn’t give 5 stars all around is due to some cosmetic issues with the room, the noise from restaurants and events that made it hard to relax on the balcony. Otherwise I have no complaints!

The location is unmatched and the service is good. The food was also amazing. However, the property is showing its age. We had a rooftop club suite and from our vantage point we could see missing shingles, water damage, and a lot of mildew. The suite was supposed to be top tier but the couch was ripped and torn at the bottom, interior seating was stained, and the caulk in the bathroom shower was messy and stained. The closet doors were scratched up and the curtains looked to be original. We made the best of it and had a great time but it’s not what a 5-star resort should be. The price is 5-star but the attention to detail is lacking.

Property was beautiful and room was great with private plunge pool and ocean view room.

If your room is by the entertainment area it is extremely loud! Seriously, don't even try to go to bed. It was so bad we had to change rooms.

Private pool was nice. Checked in around noon, had lunch, and had to wait until 2:48 before our room was ready. You can expect someone knocking on your door at least twice a day asking if you need towels or house keeping. Complimentary room service was always nice, but there is no microwave in the room. Shower has a partition but it is large. Bed was on the firmer side but that’s how I like it.

Room was great had a great view of the ocean and the pool area

Property was beautiful, staff was very friendly and helpful. Food and drinks were great. Sean at the pool bar was an amazing bar tender, very friendly and accommodating. Only complaint is the ac in our room wasn't great and neither were the pillows

The beaches and pools were lovely. The food was above average for an all inclusive. We loved the lobster house and spice hibachi, which needed a reservation. The staff were extremely friendly. The rooms were updated and clean. Overall I would recommend this resort and I would book with excellence again.

This is our second time back to this resort and it was wonderful. The Excellence club is the way to go. You have upgraded alcohol, several sections around the resort just for you and it's own area to eat as well. The service was absolutely wonderful, food was great. We liked all of the restaurants. Some portion sizes for dinner were smaller than expected, but were able to order more if we wanted. Would recommend this resort as there are many options at the hotel, it you want to be by the main pool, hang out, talk, listen to music, play games, etc. The Excellence club section around the beach houses was quiet if you wanted that as well. There are nightly shows, music and options if you want to be up a little later.

Excellent staff and property. We went once in June and again in August. The experience was so nice that we plan to visit again in 2026.

Very disappointed in the Club Level amenities as that is why we book the Club Level again. Our first stay in 2017 was lovely. However, this time, our favorite restaurant, Magna, was closed the duration of our stay without notice. Nowhere on the website or booking was that mentioned. It was our favorite spot for breakfast and views. Instead, we had to walk a half a mile to Zenith to have breakfast. Very disappointing as we do not like the buffet. In addition, the golf carts were available to us last time for transportation to and from the restaurants and any time we please as club level guests. However, this time, even though it was pouring rain, they told us no I’m sorry, management has made a decision to not allow golf carts to be used for transportation for club level guests while on property-only for arrival and departures. This was unacceptable to me! This is a Jamaican resort being run by a Mexican company. Things need to change or we will not return.

The front desk was extremely friendly and accommodating. We loved the top tier service we received from the minute we arrived at the resort until the time we check out. The resort was very intimate and a private. If you’re looking for an All Inclusive, Adults only resort, definitely consider this resort. We were extremely please with our stay!

Birthday Trip was ruined!!! All the workers went on strike and we were not notified until we got dressed and showed up to the restaurants. We were told by the manager Ana that we would be refunded for one night for the inconvenience. I have been calling for over a month and the hotel has refused to respond to our emails/ phone calls. We were given this in writing and the hotel still has not refunded us. This is a luxury resort and we did not receive luxury services. I will not be returning to this resort.

The room and service were just ok. I find that unless you tip the staff the service is just mediocre. There was one night I went to bed without eating. I went to the Lobster House and waited for over an hour, then tried another restaurant and had a long wait time. I ended up ordering room service that took another hour, by that time I was done.

Staff was very friendly and management checked in on us. The only problem we had was all week our room kept getting skipped over for a cleaning. Our dirty towels were towering. We did have the green button on for “open” instead of the red but somehow we were overlooked. We got towels right away when I called and management was willing to help. Overall very clean, quiet, good food, and entertainment was nice. Best part was the ocean and the private beach where you didn’t have to worry about leaving your items by your beach chair and walking away. We loved it!!

Food was horrendous. Steak gray- appeared boiled from a steak house. Half the menus at the restaurants they did not have available. Octopus and lobster dry and chewy. They wanted to substitute our grouper fish for mash potatoes. Unfriendly staff- felt as though we were bothering them. Subpar customer service. Luggage never arrived at room even after 2 hours when told it would arrive momentarily. Room service stated 45 minutes and it would consistent arrive in 1 1/2 hours. Towels not available at pool. When asked if someone could assist us they said not to worry and would be back in 5 minutes with towels . After 45 min they never returned. Paid for excellence club and one of their two excellence restaurants closes. Went to spa for a massage and facial. They forgot to add on the facial. Very disappointing for what we thought was going thought was going to be a 5 star resort

Highly recommended: Staff friendliness and promptness. Service was excellent.Food was very good, the selection and presentability was excellent. The only thing I would suggest is better steak choices that are more tender. Bed was comfortable and clean. Internet access was sometimes lagging and unavailable. It would have been nice to hear the drivers transporting back and forth to offer if a ride is needed. Most of the time they just buzzed through even when empty. I know the walk are short but still. Also the shows are nice but more audience participation would be great. overall our experience was excellent. I like that the staff were mostly from the island and they were very friendly. From the time we arrived to the time we left - we were very pleased and plan to come back. Thank you to all

This resort was a pretty big disappointment. Multiple issues with the room that they didn’t care about and would just brush us off. Getting anybody at the front desk to answer the phone was rare. Treated like they already got my money so could care less about my stay. Quite a few of the staff around the place just had a rude demeanor. Definitely won’t be back, book at the jewel grande instead.

The most beautiful and relaxing resort I have ever been too. I traveled with my sister and we were each upgraded to a Beach House room. I was lucky and got BH5 which seemed to have the best beach area. They even had a wedding in front of it. It was the most relaxing vacation I have been on.

It was a great property with great staff, and the property is well maintained. It's definitely quiet so if you are looking to relax this is the place. The only suggestion I have is I wish they had a lunch or dinner buffet. The breakfast buffet was the best food out of all the restaurants so to have that buffet as an option for lunch or dinner would be great.

Excellent all-inclusive resort! The staff was very nice and the food and drinks were great! The resort is on its own peninsula so it’s very private.

The resort is beautiful and feels authentic. It’s also incredibly clean. The staff is really nice and courteous. It’s a 5 star experience if you’re ok not exploring nearby areas of the resort. It’s very secluded so you can’t just walk around the area outside the resort (which was totally fine for us). I will say I expected more of a beach but the surf is very short. I don’t know if all the beaches are like this but just know that this one is.

The sand on the beach was great, and the ocean was perfect for swimming as long as you stayed in the designated swimming area. Not as great for swimming if you're outside of that area. The place is extremely well kept with lots of dining options and the food was good. Would have liked for the buffet to have been open for lunches and dinners it was a downside that it was only opened for breakfast and the rest of the meals had to be a la carte. The rooms did have a bit of a musty odor which stayed with our clothing when we left. Overall though, it was a great property, with a great beach, conveniently located in proximity to MBJ, and it was well kept.

This was an amazing vacation. I have been to Jamaica at different resorts 4 other times. This has been my best stay. From the location and the service, i will be back.

Things about the property that we liked: the beaches were beautiful and up-kept well by the staff (clearing any Sea grass daily). The “party scene” was 10am-6pm, and was quiet after 6. There were some free amenities like guided kayaking, guided biking, paddle boarding and scuba gear for diving that were nice to have available. The breakfast buffet was plentiful with options- probably the biggest selection we have seen from a buffet. The dining options were amazing (with that said they did not execute the food as well as expected so would still rate the food 3/5 with 30% of the food being really good and 70% of it not as good as expected.) Some things we didn’t like: if you expect that you’ve paid for all inclusive and don’t want to tip - you get treated a bit different from some of the staff. Our first night as lobster house we were seated and ignored for 45 min until we said something. A few staff members felt like they were double checking our name and room number consistently through the week. Not telling us why so we were left to feel like we were doing something wrong. The tub in the room very clearly hasn’t been used (or professionally cleaned) in a long time as rust came out of the pipes. Also lack of info on Expedia and as well at the resort. Staff gave us wrong info about restaurants and amenities only for us to be rudely corrected by different staff when we mentioned what we were originally told.

The private beach was great. Fresh coconuts every morning and plenty of options for restaurants. Pools were in awkward places by restaurants. The spa is small but the staff is lovely. Being that the property is so new, I was shocked to see they need a little updating already. It could be a little cleaner but the rooms are beautiful. The food is good for resort food and there are great options for excursions. We felt very safe. The service is a little slow, but if you don’t mind that, you’ll be fine. There’s a coffee bar that’s open late and it’s very good. Most of the entertainment was good. The staff is wonderful there and you’ll enjoy your stay.

If you are looking for a relaxing, quiet, elegant resort on an amazing beachfront, this is the place for you. If you are looking for a fun party atmosphere with buffets and great entertainment then this is not the place for you.

Nice quiet resort if you’re looking for a relaxing vacation. Nobody was yelling into a loudspeaker or trying to sell anything on the beach. It was a really nice time. Service was a bit slow but with a smile. If you’re looking for a place to party, this isn’t the place. The beach is clean and there’s lots of chairs/daybeds. The room is spacious and was clean. The private pool on our patio was really great! Restaurants could use more vegetarian options that have protein and more flavour. Room service wasn’t great.

Excellent service. Very attentive staff. Large room with fantastic view of the ocean. Lots of dining choices. Comprehensive fitness facility. Will definitely visit again.

This resort is amazing I really loved it. It was very clean the staff are amazing they go above and beyond for the guest vacationing there. The food and drinks were great as well. 5 stars for everything.

The location and amenities were great, however everything takes an hour wait. For each restaurant we went to, it took over an hour to get our food. The fastest place to get food was the jerk hut, the Caribbean grove, coffee place and room service.

Staff is awesome. Everyone so friendly. Food is terrible unless you go to the excellence two restaurants. All other restaurants and especially The Grill has steak that we couldn’t cut or chew. So low grade. Paid big dollars to stay at this resort and expected quality food. This was not our first stay at an excellence resort but would never return to Jamaica. Have to complement the excellence bartender Rodney. What a great person. Will miss him.

Restaurants and the food was amazing. Friendly staff, beautiful property night entertainment was excellent.

Food was not good, buffet food was cold and mediocre, restaurant Oregano absolutely horrible food 1/10. The Grill 3/10 beyond the food not a overall good experience I was ready to come home.

Great staff, and the room was very nice. However half of the restaurants were closed due to renovation, including the infinity pool. We tried almost every restaurant that we could & every single one was so disappointing. No sauces or spices on any meats & pastas barely had any sauce, really nothing had any flavor or consistency. The ribs were good at the steak house but they had no sauce at all on them like everything else here. Even room service was mediocre which is saying something because how do you screw up nachos? Just no flavor, so we were starving the whole week basically having to survive off of the food at the little coffee shop that has donuts and ice cream, such a bummer. Besides that the hotel really was amazing, but the all inclusive 24/7 food was what we were most excited about & was a huge let down. I’d recommend going to a hotel that is nice but doesn’t have all inclusive food, we would’ve saved money and had way better food even with ordering delivery for every meal. However the area outside of the resort isn’t very safe, so do research and find one that’s very secure and in a good area

Food was horrendous. Steak gray- appeared boiled from a steak house. Half the menus at the restaurants they did not have available. Octopus and lobster dry and chewy. They wanted to substitute our grouper fish for mash potatoes. Unfriendly staff- felt as though we were bothering them. Subpar customer service. Luggage never arrived at room even after 2 hours when told it would arrive momentarily. Room service stated 45 minutes and it would consistent arrive in 1 1/2 hours. Towels not available at pool. When asked if someone could assist us they said not to worry and would be back in 5 minutes with towels . After 45 min they never returned. Paid for excellence club and one of their two excellence restaurants closes. Went to spa for a massage and facial. They forgot to add on the facial. Very disappointing for what we thought was going thought was going to be a 5 star resort

Nice quiet resort if you’re looking for a relaxing vacation. Nobody was yelling into a loudspeaker or trying to sell anything on the beach. It was a really nice time. Service was a bit slow but with a smile. If you’re looking for a place to party, this isn’t the place. The beach is clean and there’s lots of chairs/daybeds. The room is spacious and was clean. The private pool on our patio was really great! Restaurants could use more vegetarian options that have protein and more flavour. Room service wasn’t great.

Property very clean overall. Food quality and options not to the level we have experienced at other all-inclusive resorts. Restaurant availability disappointing, there is only a handful of restaurants and more than 3 closed each day. Not much going on as far as entertainment.