Designer Valley Glen Retreat · Private Backyard

The property held our family great. Enough room for 7

A couple of days before my stay I was contacted by the host that the casita was not available for anyone to occupy so that decreased the bedrooms by 1 causing someone to sleep on the sofa in the living room. I asked if they could accommodate me by helping me to find another place they said no. When I arrived there was glass all over the front entrance in the yard and the home was dusty and one bedroom window was unlocked and cracked open. There were bugs and the floors needed to be swept. I had to clean the house before we could even settle down for the night. I was not happy with the property. I have never left a bad review for a property before but I think everyone should at least have a choice to make before booking this property

Pictures show jacuzzi for no reason. Host said its not included.

This property is very nice and seems to be in a nice neighborhood. The only challenge was checkin. The host required multiple proofs of ID before sending a checkin code after we were already at the property and after already going through additional steps of completing a host-requested additional form to validate the VRBO ID process, which we had done days in advance. We waited for over an hour outside the property for a reply to our code requests and then, once we received a reply, we still had to text a picture ID and other info before we were allowed entry. So beware of a difficult host.

I didn’t stay because the amenities that were listed- hot tub (didn’t work) and fireplace (there wasn’t one)- despite me contacting and confirming with the owner prior to booking. I had booked the house for my boyfriend’s birthday and he had specifically requested a hot tub and fireplace. I was able to get a refund after a week but it was definitely disappointing to have to scramble to find a new place on such short notice.