Candlewood Suites - Atlanta - Kennesaw by IHG

Both of the washing machines were broken, short staffed at front desk ..

Everything was nice and new. Generously appointed rooms. Comfortable beds. Friendly staff. Parking lot seemed like afterthought but we always found a spot. Would definitely stay there again.

I would have given it a 5 star review, except it doesn’t have an in-house breakfast. Also, only one elevator was working and there were long wait times because the cleaning staff monopolized the elevator. Check-out was very slow.

I should have paid attention to the reviews talking about the lack of hot water. I gave the hotel the benefit of the doubt that it would be fixed. The first 4 nights of my stay I had luke warm showers, at best. I dealt with it. The following morning, I woke up with NO hot water at all. NONE. When I spoke to the front desk staff the morning after I arrived, I was told the plumber was on site working on it. There was no plumber vehicle on site and I was later told from another staff member, there wasn't a plumber on site. When I asked about there being NO hot water I was told that the plumber messed up the day before and would be back at 7 a.m. and the manager would be in at 8 a.m. I expressed my frustration and asked for the manager to call me. At 9 am, no manager and no plumber. Again, I was assured the manager would call me. At 10 a.m. I finally checked out a day early and was promised the manager would call me to discuss my stay. I never got a call. The staff clearly just tells guests what they want to hear, even if there's no truth to it. Also, this is a new hotel but is in bad shape. One elevator is out of order. The other elevator doesn't work right - I was told I needed to push the door open button if I want it to open when it stopped at my floor. Otherwise it would keep going. Trust me when I say, there are FAR better options in this area. DO NOT stay here. The building is in bad shape, the front desk staff lies and the manager doesn't care about what's going on

Very welcoming to pets. Even though there was a designated area for pet walks outside the building, they were very kind to allow me to play with and exercise my dogs in the gazebo area which made it easier to leave them kenneled in the room when we had to leave.

I rated this a 4 because it was a nice room but the elevator is terrible. Wr got stuck in there, and the fire department had to be called. I understand that things happen, but several people had already need stuck in the same time, and we were the third time the fire department had been called in like 12 hours. The property should have closed the elevators until they were sufficiently fixed.

Outside of hotel was not safe environment..inadequate lighting in parking lot

Solid hotel, well clean. Good comfortable pillows. Fairly quiet. My only knock was no pool.

I loved having the kitchen. It was fully equipped. There is a large fridge, two eye stove top, microwave and dishwasher. There is also free laundry and a grill outside to use. The rooms are spacious. We will be back!

Family of 4 stay for baseball tournament. Large spacious room, with kitchen. Clean room and always saw the hotel staff cleaning hallways and lobby daily. Staff was very friendly and courteous. By lots of restaurants and shopping options. Easy access to the interstate. Cons: no lobby space, very small area. Parking is super limited! Definitely not convenient parking area. Room is loud since it’s off the interstate and can hear traffic noise. My only criticism is the common areas is that it could use touch up paint in hallways and rooms. Area looks sketchy but didn’t bother us. Overall easy, good stay. Stayed for 5 nights.

Very spacious rooms and clean.

Hotel is pretty new and the room was comfortable and clean.The hotel is loud and you can hear other people walking and making noise. The hotel also faces the Highway and the road noise was crazy loud all night long. The water pressure in the shower was insanely low and took forever to get rinsed.Check in was slow because the computer was having an issue but the employee was nice and friendly. The lobby floor was pretty dirty and the luggage cart was covered in pet hair. The hotel is new and nice but it’s surrounded on all sides with a couple of run down motels with people hanging out in the parking lots of those motels. So it has a lot of good and bad. Clean nice room but hotel is noisy with the thin walls and highway noise as well as being next to run down motels.There are a ton of restaurants nearby which is a plus.

Fantastic, spacious room. It waa very clean! We could still smell the cleaning supplies when we walked into the room. Everything we needed for our stay was provided. We brought our own toiletries, but the Dive supplies provided looked like great quality. Best stay ive had at a hotel in a LONG time.

The cleanliness and friendliness of staff. Hotel seemed pretty new which is always a plus. Premier Extended Stay right next door; not so great.

Our room was stunning and very clean. The staff was very polite and I loved that they’re pet friendly. Will definitely stay at the Candlewood again.

The hotel was clean and nice.

Spacious rooms and very clean.

Clean, nice, good customer service

Check in and out was easy, the room was spotless, the staff was very friendly

Family of 4 stay for baseball tournament. Large spacious room, with kitchen. Clean room and always saw the hotel staff cleaning hallways and lobby daily. Staff was very friendly and courteous. By lots of restaurants and shopping options. Easy access to the interstate. Cons: no lobby space, very small area. Parking is super limited! Definitely not convenient parking area. Room is loud since it’s off the interstate and can hear traffic noise. My only criticism is the common areas is that it could use touch up paint in hallways and rooms. Area looks sketchy but didn’t bother us. Overall easy, good stay. Stayed for 5 nights.

Very spacious rooms and clean.

Hotel is pretty new and the room was comfortable and clean.The hotel is loud and you can hear other people walking and making noise. The hotel also faces the Highway and the road noise was crazy loud all night long. The water pressure in the shower was insanely low and took forever to get rinsed.Check in was slow because the computer was having an issue but the employee was nice and friendly. The lobby floor was pretty dirty and the luggage cart was covered in pet hair. The hotel is new and nice but it’s surrounded on all sides with a couple of run down motels with people hanging out in the parking lots of those motels. So it has a lot of good and bad. Clean nice room but hotel is noisy with the thin walls and highway noise as well as being next to run down motels.There are a ton of restaurants nearby which is a plus.

The hotel was clean, the staff were very friendly and helpful. The interstate noise was awful, so bad that they provided ear plugs. I would recommend requesting a room on the back side of the hotel.

We were very happy with this stay! The rooms are large and I had no idea it would have a kitchenette. Traveling for volleyball all year, I always need a way to refreeze ice packs and loved having a freezer and fridge to keep our food fresh. The beds were comfy and the pillows were great (even took off the cases to see the brand so I can buy my own). Close to a ton of food options. Great stay!

Spacious rooms and very clean.

Great location to get to a medical appointment close by. It was comfortable and clean . There was a lot of road noise otherwise it was fine .

My only complaint was the noise I experienced during my stay. At around 2am there were people outside yelling and talking loudly. As well as the noise inside the hotel I could hear every time the guests across the hall opened their door etc, the walls are thin and not sound proof, but overall this is a very nice hotel.

Superb room! The front staff was helpful. Love the kitchenette! Brad were outstanding and the recliner was a bonus.

I loved my stay! I had the studio suite and it has anything you could need! Very nice bathroom w great lighting in the mirror, such a comfortable king bed, a nice quiet hotel I didn’t wanna leave!!

Family of 4 stay for baseball tournament. Large spacious room, with kitchen. Clean room and always saw the hotel staff cleaning hallways and lobby daily. Staff was very friendly and courteous. By lots of restaurants and shopping options. Easy access to the interstate. Cons: no lobby space, very small area. Parking is super limited! Definitely not convenient parking area. Room is loud since it’s off the interstate and can hear traffic noise. My only criticism is the common areas is that it could use touch up paint in hallways and rooms. Area looks sketchy but didn’t bother us. Overall easy, good stay. Stayed for 5 nights.

Very accommodating staff.

I was told that there was no reservation and no rooms.

Staff and hotel were great. Next to a shady hotel/apartment.

The cleanliness and friendliness of staff. Hotel seemed pretty new which is always a plus. Premier Extended Stay right next door; not so great.

Need a refund despite we had a reservation and we paid. They didn’t give us a room

our reservation thru Expedia wasn't in the system and there were not any available rooms so we didn’t stay there. The young lady on duty was not very helpful as she was asleep in the office when we arrived.

Our stay was awesome. The front desk agent that checked us in, Ms. Bre, was awesome. The first room we were given was dirty but she quickly gave us another room that was clean. The room includes a microwave, a mini stove, pots and dishes, a toaster, and all of the essentials you would need in a home away from home. We are waiting for our house to be ready so this hotel is just what we needed. After a quick weekend in Connecticut, we have checked back in and everything is great. We are happy to be able to call this home until our house is ready in a few weeks.

Great customer service all front desk helpers was great especially Mario

Thank you they were very helpful at the front desk

Staff were warm and welcoming! All interior areas were very clean and orderly. Room was spacious and comfortable.

Hotel is pretty new and the room was comfortable and clean.The hotel is loud and you can hear other people walking and making noise. The hotel also faces the Highway and the road noise was crazy loud all night long. The water pressure in the shower was insanely low and took forever to get rinsed.Check in was slow because the computer was having an issue but the employee was nice and friendly. The lobby floor was pretty dirty and the luggage cart was covered in pet hair. The hotel is new and nice but it’s surrounded on all sides with a couple of run down motels with people hanging out in the parking lots of those motels. So it has a lot of good and bad. Clean nice room but hotel is noisy with the thin walls and highway noise as well as being next to run down motels.There are a ton of restaurants nearby which is a plus.

Everything was nice and new. Generously appointed rooms. Comfortable beds. Friendly staff. Parking lot seemed like afterthought but we always found a spot. Would definitely stay there again.

The staff absolutely amazing. The room super clean, and the shower water pressure was great and hot water. Felt safe and tons of surrounding shopping and eats. Definitely my choice for future visits.

Staff and hotel were great. Next to a shady hotel/apartment.

The hotel was clean, the staff were very friendly and helpful. The interstate noise was awful, so bad that they provided ear plugs. I would recommend requesting a room on the back side of the hotel.

We were very happy with this stay! The rooms are large and I had no idea it would have a kitchenette. Traveling for volleyball all year, I always need a way to refreeze ice packs and loved having a freezer and fridge to keep our food fresh. The beds were comfy and the pillows were great (even took off the cases to see the brand so I can buy my own). Close to a ton of food options. Great stay!

Outside of hotel was not safe environment..inadequate lighting in parking lot

Great location to get to a medical appointment close by. It was comfortable and clean . There was a lot of road noise otherwise it was fine .

Property was not opened yet and greeted by some scary looking people sleeping against the building with a note on the door to call a toll free number to help me find other places to stay. I feel like they should have called me or Expedia.

Family of 4 stay for baseball tournament. Large spacious room, with kitchen. Clean room and always saw the hotel staff cleaning hallways and lobby daily. Staff was very friendly and courteous. By lots of restaurants and shopping options. Easy access to the interstate. Cons: no lobby space, very small area. Parking is super limited! Definitely not convenient parking area. Room is loud since it’s off the interstate and can hear traffic noise. My only criticism is the common areas is that it could use touch up paint in hallways and rooms. Area looks sketchy but didn’t bother us. Overall easy, good stay. Stayed for 5 nights.

Hotel is pretty new and the room was comfortable and clean.The hotel is loud and you can hear other people walking and making noise. The hotel also faces the Highway and the road noise was crazy loud all night long. The water pressure in the shower was insanely low and took forever to get rinsed.Check in was slow because the computer was having an issue but the employee was nice and friendly. The lobby floor was pretty dirty and the luggage cart was covered in pet hair. The hotel is new and nice but it’s surrounded on all sides with a couple of run down motels with people hanging out in the parking lots of those motels. So it has a lot of good and bad. Clean nice room but hotel is noisy with the thin walls and highway noise as well as being next to run down motels.There are a ton of restaurants nearby which is a plus.

The staff absolutely amazing. The room super clean, and the shower water pressure was great and hot water. Felt safe and tons of surrounding shopping and eats. Definitely my choice for future visits.

I would have given it a 5 star review, except it doesn’t have an in-house breakfast. Also, only one elevator was working and there were long wait times because the cleaning staff monopolized the elevator. Check-out was very slow.

We were very happy with this stay! The rooms are large and I had no idea it would have a kitchenette. Traveling for volleyball all year, I always need a way to refreeze ice packs and loved having a freezer and fridge to keep our food fresh. The beds were comfy and the pillows were great (even took off the cases to see the brand so I can buy my own). Close to a ton of food options. Great stay!

Best price in the area for the night. Probably because no breakfast. Not as clean as we would have expected. Staff not focused on customer experience.

Family of 4 stay for baseball tournament. Large spacious room, with kitchen. Clean room and always saw the hotel staff cleaning hallways and lobby daily. Staff was very friendly and courteous. By lots of restaurants and shopping options. Easy access to the interstate. Cons: no lobby space, very small area. Parking is super limited! Definitely not convenient parking area. Room is loud since it’s off the interstate and can hear traffic noise. My only criticism is the common areas is that it could use touch up paint in hallways and rooms. Area looks sketchy but didn’t bother us. Overall easy, good stay. Stayed for 5 nights.