The Spring Bank APARTHOTEL

Staff helpful, easy to book in

The toilet is dirty, have to flush it soon as I came in, no heating I was cold whole night

In a hurry we have forgotten our university case with the poster for conference. Hotel manager informed that he found the case and we asked him to send to our address in Birmingham with refund of postage. In several days hotel manager informed that he has death in the family and stopped answer the texts or emails. It's sad, but we passed through 4 deaths in our family during several last years and can't understand why this hotel refuses to send us this case with poster, which are very important for our current project. It's the worst event during my very long hotel experience ever. Best regards Dr Vladimir Osipov

The room was cold - the window left wide open. The quilt was stained. The toilet seat was broken and not secure. The mechanism on the sink outlet was broken. The room smelled of stale tobacco smoke. The television did not show any BBC programmes. There was no butter or milk at breakfast.

There was a poo in the toilet. A hole punched in the bathroom door. The towels and sheets were grubby. TV remote sticky so felt a bit yuk. Host was good and friendly. Buzzed me i and out no problem. Did to be fair offer another room, but i accepted what i had as i was just crashing there.