Holiday Inn Express McCook by IHG

Indoor pool was too cold to swim in, but otherwise it was nice

Double charged Pool was Ice cold 42 Staff untrained and played dumb. Will dispute charges through company credit card.

Nothing states on the website that there's no hot tub , nothing that says the guest laundry is not coin operated or that you can't pay for food in cash , that it's card only... These things need to be online... The heat takes while for the heat to warm up in the room also

Pool was freezing cold! The kids were really looking forward to swimming and they could hardly stand it.

Helpful staff, good spacious fitness center and close dining options. The morning breakfast was serviced well.

Ice machine on my floor was broken. Desk lamp in bedroom would not light up. There was no fresh fruit for complementary breakfast. Beds were too tall to be able to get into easily – – or at all.

Check in took 30 mins after pre- booking through Expedia. The first room we were put in wasn't clean at all so had to wait again for another room. Maintenance on the pool with no warning.

The staff was nice. Our bed was comfy. The toilet in our room stopped working the first night. When asked the front desk about it in the morning, they said they already sent their handy man home for the day and we were given a plunger to try to fix ourselves. The pool was also very cold and my kids didn’t enjoy it.

The location was very convenient and quiet. Parking was not ideal for a rural hotel of that size. The driveway and entrance was shaded and therefore was covered in ice.

Parking is tight driveway wtight

Looks to be the newest in town, which by default makes it fairly nice. Bathroom was clean but could have been better. Front counter staff (check-in) was a little confused and challenged but overall fine, but could use some training. Breakfast was great. I'd stay there again.

Nice place to stay but it is starting to show its age. Great location.

Location was great! Newer facilities but bathroom wasn’t clean.

Our room was dirty wasn't clean and it was 2 hours after check-in started.

Room hot on a hot day smelled like a dog pound and I don’t mind a dog or two. Found what appears to be dog feece under the couch which would explain the odor!!! Room finally cooled to 74 at 3am. Took a shower at 11pm and towel was previously soiled with makeup! Never again!!! Worst hotel ever!!!

I requested ADA room with Roland shower. Made my reservations well in Advanced upon arriving did not notice that the curtains did not go up and down. It was stuck half open. There was no remote in that evening after going out for dinner we realize we couldn’t shut the blinds, spoke with the downstairs and she said that she said if there was no remote, And that she didn’t have another remote and apologize. But then when I continue talking with her telling her we needed to do something because my window window was facing where the sunrise is I’ve been up for 36 hours and was quite tired and awoken by the sunlight during the conversation, she hung up on the phone while I was talking to her. I’m an amputee I put my leg back on. I was in my pajamas. It was 1230 at night. Walked downstairs while she argued with me when I told her all we needed to do was to correct the situation, I told her I don’t care if we put aluminum foil on the windows get some cardboard boxes put them on the windows just something that does not let light in. She was very rude. I never raise my voice. She was training another person that evening she went and called her manager on the phone came back and said she couldn’t get a hold of the general manager at that point and then apparently the assistant manager general manager called her back and they were on their way, but I’ve worked with the public for 30 years. I would hope that you contact me back so I can finish as I have run out of characters to finish t

Ice machine on my floor was broken. Desk lamp in bedroom would not light up. There was no fresh fruit for complementary breakfast. Beds were too tall to be able to get into easily – – or at all.

Friendly check in, but staff in sight for check out, just a bowl for room keys. Comfortable beds, however room had an slight odor. This was a late check in, early out, no frills visit so it worked for our needs.

Check in took 30 mins after pre- booking through Expedia. The first room we were put in wasn't clean at all so had to wait again for another room. Maintenance on the pool with no warning.

Missing a bathroom door

All is great beds a little too stiff. Cleaning people slamming doors this morning was a little annoying.

Clean, quiet and comfortable about sums it up!

Everything was very nice. It was clean and very quiet.

Short stay but checking in is always fast and friendly. Great rooms - very clean.

I like thisHoliday Inn Express, but this time the bed was very uncomfortable.. everything else was good.

Clean. Comfortable.

Clean property. Quiet.

Ice machine on my floor was broken. Desk lamp in bedroom would not light up. There was no fresh fruit for complementary breakfast. Beds were too tall to be able to get into easily – – or at all.

Friendly check in, but staff in sight for check out, just a bowl for room keys. Comfortable beds, however room had an slight odor. This was a late check in, early out, no frills visit so it worked for our needs.

The staff was nice. Our bed was comfy. The toilet in our room stopped working the first night. When asked the front desk about it in the morning, they said they already sent their handy man home for the day and we were given a plunger to try to fix ourselves. The pool was also very cold and my kids didn’t enjoy it.

Probably the nicer hotel in McCook. Billing issues made the stay not very good. Need to figure out for future stays.

Looks to be the newest in town, which by default makes it fairly nice. Bathroom was clean but could have been better. Front counter staff (check-in) was a little confused and challenged but overall fine, but could use some training. Breakfast was great. I'd stay there again.

Good clean hotel with friendly staff.

Double charged Pool was Ice cold 42 Staff untrained and played dumb. Will dispute charges through company credit card.

Good clean hotel with very friendly staff. Would definitely stay there again

I requested ADA room with Roland shower. Made my reservations well in Advanced upon arriving did not notice that the curtains did not go up and down. It was stuck half open. There was no remote in that evening after going out for dinner we realize we couldn’t shut the blinds, spoke with the downstairs and she said that she said if there was no remote, And that she didn’t have another remote and apologize. But then when I continue talking with her telling her we needed to do something because my window window was facing where the sunrise is I’ve been up for 36 hours and was quite tired and awoken by the sunlight during the conversation, she hung up on the phone while I was talking to her. I’m an amputee I put my leg back on. I was in my pajamas. It was 1230 at night. Walked downstairs while she argued with me when I told her all we needed to do was to correct the situation, I told her I don’t care if we put aluminum foil on the windows get some cardboard boxes put them on the windows just something that does not let light in. She was very rude. I never raise my voice. She was training another person that evening she went and called her manager on the phone came back and said she couldn’t get a hold of the general manager at that point and then apparently the assistant manager general manager called her back and they were on their way, but I’ve worked with the public for 30 years. I would hope that you contact me back so I can finish as I have run out of characters to finish t

It was great. They let me check in earlier than normal

Check in took 30 mins after pre- booking through Expedia. The first room we were put in wasn't clean at all so had to wait again for another room. Maintenance on the pool with no warning.

Because I booked with a third-party Expedia, …..they treat you like a second class citizen. I’m not afforded my member points. There’s no complementary water. They really make you understand that you’re a second class citizen here.

Property is managed top notch. Alwsys easy to work with

Everything was very nice. It was clean and very quiet.

Very friendly staff, nice breakfast options, convenient location

Nice place to stay but it is starting to show its age. Great location.

Location was great! Newer facilities but bathroom wasn’t clean.

Great place to stay. In town for the reining horse show. Staff was very friendly. The hotel was close to Kiplinger. Per friendly which was great for our two pups.

Helpful staff, good spacious fitness center and close dining options. The morning breakfast was serviced well.

Clean property. Quiet.

Great, safe place to stay

The location was very convenient and quiet. Parking was not ideal for a rural hotel of that size. The driveway and entrance was shaded and therefore was covered in ice.

Nice and clean. Easy to get to.

Looks to be the newest in town, which by default makes it fairly nice. Bathroom was clean but could have been better. Front counter staff (check-in) was a little confused and challenged but overall fine, but could use some training. Breakfast was great. I'd stay there again.

Very friendly staff, nice breakfast options, convenient location

Average hotel stay. Breakfast could of been a little better but overall just a normal hotel stay

Good place. Excellent breakfast

Helpful staff, good spacious fitness center and close dining options. The morning breakfast was serviced well.

Ice machine on my floor was broken. Desk lamp in bedroom would not light up. There was no fresh fruit for complementary breakfast. Beds were too tall to be able to get into easily – – or at all.

Clean room and a very nice breakfast spread in the morning.