Destiny Scotland New Town Apartments

Check in took over an hour with several phone calls, an incorrect address, incorrect door codes, and bad information. We were even instructed to use a door codes (which turned out to be the wrong code) on all of the apartments on our floor to figure out which unit was ours. We were extremely uncomfortable with trying to access usits that may have been occupied by other guests. When we did finally get in, the apartment smelled of smoke (reservation was for a non-smoking unit). Communication from Destiny Scotland was incredibly unprofessional, including emails with blanked out emails, solicitions for an unspecified deposit amount ("200 OR 300 pounds"). They claim they never received our email address upon booking, despite being sent emails coming directly from them. They claimed they never received credit card information for a deposit despite using the card we submitted to charge us for "extra linens", which was not posted clearly. Just a terrible experience.

The apartment was large and quiet and clean. That's the good part. The mattress was not great. We could feel the wood underneath it and the pillows were thin. By the end of five nights we were dreaming of our bed back home. The tv is tiny and far across the room. Overall the space is fine but it feels cheap not cozy and welcoming.

We loved our apartment. It had everything we needed in an excellent location for sightseeing and tours.

The apartment was spacious and clean.

I was a bit nervous of where we had to enter the apartment. It was in a back lane and looked a bit sketchy. The office staff were wonderful and the apartment was great. It was clean and very nice.