El Jardin De Su Merced B&B

Beautiful, quiet, and peaceful family-owned colonial B&B. Comfy rooms and great service

The whole place is immaculate, clean, beautiful and serene. I loved the smell of the rooms, very homey and relaxing. The garden is gorgeous and the breakfast was perfect. The hosts were so kind and considerate, I will never forget this visit.

Absolutely beautiful place, very big room and very comfortable and specious, breakfast was good with everything is home made, and the owner is very helpful

Before arriving, we were told that due to some system error, some of our group’s bookings were moved from El Jardin de Su Merced to Hotel de Su Merced. That was fine by me. Having stayed at this lovely hotel numerous times over the last 20 years, choosing it for our traveling groups, I have always enjoyed my stay in various rooms very much. Unfortunately, my loyalty over decades was this time “rewarded” with placement in room 23. This turned out to be a small, dark and stale room with no light, air or view. Lying at the dark end of a hall, the only light came in through a small window high up on a wall. It felt more like a prison cell, albeit with a comfortable bed, than a hotel room. When asking for a change, I was told no other room was available. I don’t doubt that was true, but as this was before noon and some clients had already checked out, this clearly shows prioritizing new incoming clients over existing ones. To sum it up, I have enjoyed many stays at this hotel. But I was very disappointed both with room 23 and how my complaint was handled. This room is so far below the usual standard that if offered at all, it should be to informed clients and at half the price of other rooms — certainly not charged at the same exact rate. However, my complaint was not met with any such suggestion. The rest of our group were satisfied with their rooms, as I have been in the past.

We enjoyed a lot staying in a tranquil super clean, and unique B&B in the heart of the Historic Sucre city. Carmen ( our host) was very helpful to plan our visit and recommended us not only the main landmarks also the best restaurants. Amazing gardens and beautiful top roof to enjoy at night the view of the city. It was a blast